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Innago Features

Features Summary

Functionality

4.8

/5

317

Total features

89

8 categories

Innago features

API
Accounting
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
Application Management
Background Screening
Billing & Invoicing

Common features of Property Management software

API
Accounting
Activity Tracking
Billing & Invoicing
Channel Management
Commercial Properties
Communication Management
Contact Management

Price starts from

0

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.8

/5

317

Price starts from

0

Total Features

89

Unique features

  • Insurance Management

  • Vacancy Management

  • Transaction Monitoring

  • Retail Leases

Functionality

4.7

/5

1K

Price starts from

ic-pricetag

No pricing info

Total Features

136

Features in Common

44

Unique features

  • Dashboard

  • Inventory Tracking

  • Inventory Management

  • Guest Experience Management

Functionality

4.5

/5

934

Price starts from

0.83

Total Features

43

Features in Common

10

Unique features

  • Real-Time Reporting

  • Event Calendar

  • Employee Management

  • Ticket Reservations

Common Innago comparisons

Reviewers who mentioned features said:

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Melissa J.

Commercial Real Estate, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dependable and streamlined property management platform

Reviewed a year ago

I love that Innago sends automated emails to my tenants when rent is due. If rent is overdue and a late payment fee is added per the lease agreement, having Innago send it rather than me contacting the tenant makes it much more professional and impartial. My tenants are paying on average 5 days earlier than before I implemented Innago. This is all at no cost to me! This is a piece of software that makes sense for any commercial or residential landlord that would appreciate a more professional and transparent interaction with their clients.

Pros

The most impactful features that Innago gave me include:- Easy to maintain and view rent payment status from all tenants- Optional online rent payment from tenants at no cost to me- Automatic email reminders for rent / other charges due- Storage of lease files- Ability to pre-schedule rent increases per the lease in place.- Platform for tenant and landlord to communicate including online lease signing/lease storage, maintenance requests and repair resolution.

Cons

I would like the ability to preview communications /invitation with the prospective tenant prior to sending it so that I can make sure it is correct. I would like a feature for the tenant name field to have an alternative field for 'business name' rather than First Name and Last Name.

zf
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zach f.

Real Estate, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Value driven for small business or personal rentals

Reviewed 6 years ago

Can they make you a website? Yes, they can. Can you Ensign contracts etc? Yes, can sign leases online. Free Online applications. Rolled out in next 30 days. Tenant screening? Yes. Partnered with Transunion. Does it publish vacancies? No marketing of units. Doesn’t post to any renting website. App? No app for the phone yet. Tenant communication - only through the portal and/or email them No Owner portal. Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. Does accounting sync to a bank account? To QBO, and multiple accounts can sync to one QBO, maybe? Renter insurance accountability? Nothing yet. Looking into it.

Pros

I love how their pricing works. It's a free product to use, it only costs you when a client pays through their system. They are definitely for the value driven.

Cons

Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. If you have multiple owners of different properties in your portfolio, you will need to set up an individual account for each. Hence why it is only good for small business or personal rentals. They don't have a lot of the features other software's like it has, but it has the core main few.

Vendor response

Thanks for the feedback, Zach! As you pointed out, we take pride in being value-driven. So much so that all our features are now 100% free to use for landlords/property managers. We're also happy to say that we now offer multi-user login for our accounts, so different owners can be accommodated. Renters insurance is coming soon as well, so keep an eye out!

MM
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Miller M.

Real Estate, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Innago is exactly what we were looking for

Reviewed 2 years ago

I cannot imagine managing my 3 units without it.

Pros

My favorite features are:1. Online payments from tenants2. Automatic late fees3. Maintenance request portal4. Free for the landlord5. Online applications6. Tenant screening (background checks, etc)7. Lease signing8. Ability to post vacancies in the software

Cons

The only con I've found is that you cannot send messages to Tenants through the app. I have to hop on the web version to do that.I'm sure that will come soon (assuming I'm not just missing it somewhere in the app)

AC
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Adam C.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Owner/Operator - Impressed!

Reviewed 3 years ago

Very happy. If there was an issue, the tech support reached out within an hour. I would even get responses on a Sunday. The customer service has been stellar overall.

Pros

The side menu on this software makes it easy to navigate for all users who are tech savvy or not. I really enjoy the automation Innago provides for rental payment collection. Many of my tenants have expressed how satisfied they are on their end. 93% of my tenants have happily switched to Innago. Additionally it is FREE to landlords which is very appealing to those who are not on a large enterprise level of units.

Cons

Currently there is no iOS app available to landlords - only tenants.

Vendor response

Thanks Adam! iOS app for landlords incoming soon!

GG
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Gil G.

Real Estate, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best online property management

Reviewed 3 years ago

Great experience, they have great advanced tools, very good customer service, much better than competitors. Need some improvement on reports but the advantages easily shadow any missing features which are not critical.

Pros

features it has that can be customized and configured according to your lease terms, highly customizable and at the same time provides you with automatic processes such as for charging late fees, ability to upload documents, send reminders and much more.

Cons

I am missing a landlord app!!! in 2022 such a service should have an app for landlords!!! I would have liked to see them improve on history of payments and on flexibility for applying payments to invoices in case a tenant pays in one lump sum for several invoices. Another thing is an option to send a tenant a reminder about his entire debt not just per invoice. Also, need to improve on ease of creating invoices or reminders, if you are already viewing a certain tenant or property have that one selected as default instead of the need to start selecting. Also need better alerts for maintenance requests by tenants, but I assume this will be improved if a landlord app is introduced.

PB
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Peggy B.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I like what I see so far.

Reviewed 5 years ago

The support is HIGHLY responsive and extremely supportive in explaining and troubleshooting. It's way beyond the support I get from my current company.

Pros

This software does a lot, I like the invoicing system that allows me to tailor specific billing for the tenants for the regular payments as well as special payments and assessments that arise from time to time.

Cons

It's a little slow to load and I have to jump around to a lot of different sections to get the info I need. Better to have a tenant/property page with just that tenant's information there for a good view of what's going on with that tenant/property without distractions from other tenant/properties at the same time.

Vendor response

We appreciate the feedback, Peggy. For now, the best way to view a tenant's information is directly through the "tenants" tab. There you can find all the information associated with any individual renter. Feel free to reach out to the support team if there's anything we can help out with!

KE
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Kimberly E.

Hospitality, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Impressed with Innago

Reviewed a year ago

They have been great with excellent customer service, prompt responses, user friendly system, ease of use and setup, and reasonable payout times

Pros

Their customer service has been great so far. Coming from another service, I was sorely disappointed in that company's customer care and ability to take care of me. I did not feel they could be trusted to process my rent payments. I am so relieved to be with Innago. They have responded back immediately each time I've sent a question, and they processed my rent payments in a reasonable time.

Cons

I haven't found anything I dislike about them. It took a few extra days to get my first rent payment but that's to be expected.

JO
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Jesslyn O.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We only run smoothly because of Innago

Reviewed 4 years ago

We are a property management company that currently manages 200+ rental properties for 40+ investors. We have 3 separate property management agents within our company. We could not do our job smoothly without Innago. We're able to assign specific properties to our 3 different agents, which really helps each agent stay organized and not overwhelmed with the other properties that aren't theirs to handle....

Pros

Top notch customer service Rent payment tracking Automotive reminders Online maintenance requests Credit card payments accepted Affordable Background & Credit checks Multiple deposit accounts allowed

Cons

Nothing! But I trust that if I ever wished Innago had another feature I could mention it to their tech team and they'd figure out how to try to make it happen - Their customer service is that awesome!

Vendor response

Thank you so much, Jesslyn. We really appreciate your positive feedback!

RB
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Rose B.

Hospitality, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Happy Manager

Reviewed 2 years ago

Overall, I'm super happy with it. My tenants are as well! I also have the sense they are willing to make improvements as they are able.

Pros

I love that it has all the features I was looking for in one place, & the fact I could personalize my account, my documents, & my tenants profiles is a bonus. Online signing, storing leases, rental listings, good customer service, no glitches, there's so much to be grateful for (especially the price). My tenants are especially happy with the convenience, as am I. It's a huge upgrade from my last 2 online rent collection platforms.

Cons

It's got everything I need, once I get used to using it. There have been a few tasks I needed help to walk thru & learn how to use each feature. It offers so much, that it can be a a challenge to learn all at once. I think in the future, the site could improve a little on it's intuitiveness, & or provide more instructions videos or site guides for every feature.

Vendor response

Hey Rose, thanks for reviewing us! Thankful that Innago has been a great experience for you. Thanks for letting us know about what we could improve on. We now have a library of videos that will guide you through any issues you may have. Here is a link:https://vimeo.com/showcase/10608085 Please reach out to support@innago.com if you have more questions!

RB
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Ralph B.

Real Estate, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Mom and Pop rental businesses

Reviewed 3 years ago
Pros

What's there not to like? I personally like lease, tenant, rent, expense tracking. It keeps me keep on top of my renters and helps me track my profitability overall. Lease management is a business. I don't know how I lived without it before. I'm sure there are similar SaaS solutions out there but there is no way to beat Innago's feature set for the price.

Cons

My only cons are the reporting. I wish there was more granularity on the reports. Some graphs and timeline stuff would be good. Next is the cost for the payments. I tried to get my tenants to use Innago payments but unfortunately they got turned off by the additional cost it brings. If the payments can be done at a more reasonable rate to tenants, I would love to have them all using Innago for payments as well.

Vendor response

Thanks for the review, Ralph!

SW
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Solomon W.

Commercial Real Estate, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Software all around

Reviewed 3 years ago

I use the software for both a residential property and a commercial condo association. I was introduced to Innago via a web search and because it was free to me as the landlord of a SFR and that it provided a means of communication with my tenant. Set up was quick, easy and intuitive. I received very good feedback from my tenant as well. The communication with tech support was quick and efficient as well. In a conversation with [SENSITIVE CONTENT HIDDEN] at Innago, I discovered we could set up an Association as well. It changed the terms such as tenant to owner, rent to dues, etc. We now use it manage our Association as well! Big high-five to the Innago Team, I love the product!

Pros

1. The communion features between us and our tenants and also, in our case, Owners in our Association is awesome. 2. Once the system is set up it's really "set it and forget it" process. 3. It's free to the Landlord...crazy awesome. You get so many features and capabilities for free!?

Cons

If I'm to be picky, I would like to see more ease of use in the invoicing set up. What the system is capable of gets 5 stars. How you have to get it set up I wish was a bit easier. I will say that tech support was quick to help and Innago has regular webinar training so that really helps!

Vendor response

Thanks Solomon! Glad you're loving Innago. We'll definitely take your thoughts on invoicing to heart and see where we can improve.

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Danielle M.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best platform for property management and rent collection

Reviewed 2 years ago

Great customer service and technical support. They answer or call back promptly.

Pros

I like that it is robust and I can do multiple functions in one system. It allows me to create invoices for non rent services and review payment history.

Cons

I would like to work on how to integrate it with my quickbooks.!

Vendor response

Hi Danielle, thank you for this review! Glad to hear that you're able to do multiple functions within the software. In terms of integrating with QuickBooks, we do have that option. If you are still having this issue and need some help please contact us at support@innago.com.

LB
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Lee B.

Real Estate, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Option for Small Real Estate Investor

Reviewed 3 years ago

Great! [SENSITIVE CONTENT HIDDEN] and the others at Innago make it a lot easier to be successful as a real estate investor, by providing systems that provide a professional appearance at a fantastic price. Every time that I have had a question they have been quick to respond and help.

Pros

Rent collection and payment processing take away the biggest headache as a real estate investor. Automatic invoicing makes it even easier. Easy to use software with great technical support when you need it.

Cons

I can't think of reason to not use this software, particularly for a beginning landlord. The price and features of the this software make it very affordable to look like a professional landlord that offers payment options and features that were traditionally only offered by landlords with an office and staff.

Vendor response

Thanks Lee! It's been great working with you the last few years! So glad you enjoy Innago.

ML
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Mark L.

Real Estate, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Prop Management Software

Reviewed 3 years ago
Pros

Accounting reports and the ability to allow tenants to e-sign leases.

Cons

The only thing is that there is no app for the Lamdlords...yet. I’m sure this is in the works.

Vendor response

Thanks for the review, Mark! The mobile app is in the works. We're hoping to have an exciting announcement very soon

DR
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Debbie R.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is a boost to cash flow

Reviewed a year ago
Pros

Many of the homeowners from properties we manage wanted to pay by credit card. Another service we used had astronomical fees and we heard nothing but complaints about them. Innago's rates are low and they offer e-checks.This is the first year we've worked with Innago to let homeowners pay online. The response has been good and, after a short learning curve, it's easy for me to navigate the system.

Cons

There is a learning curve BUT the customer service is great and every question is personally answered

DL
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David L.

Real Estate, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Innago - Very helpful software for commercial/residential landlords and tenants

Reviewed 3 years ago

Overall, I've been very happy with Innago for collecting rent on my commercial properties. The software is very easy to set up and use.

Pros

I like that it only takes a couple days for Innago to process a tenant's payment (when I was with Cozy, it could take up to five or more business days for a tenant's rent payment to be processed). Additionally, they offer many options for setting late payment penalties. My residential leases have language in them that charge a late penalty of $20 per day up to a maximum penalty of $160 per occurrence....

Cons

Overall, the software has been meeting all of the needs that I use it for.

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Darin J.

Real Estate, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Property Owner & Operator Innago Review

Reviewed 8 months ago

Excellent. Innago allows me to run a business affordably.

Pros

99.9% of my property management business I run my Innago phone app. Innago has been a one stop shop for me that is easy to use, customizable and affordable. Innago is the 1st app that has been able to easily allow me to manage income and expenses of all my properties & from my phone. Multi-Family, SF, condos & medium-term rentals. Being able to customize templates for applications, leases, etc. by...

Cons

Some invoices have issues being scanned. Uploading invoices don't get scanned. I’ve had some issues with some templates that the inserted fields shift after signature.

Vendor response

So glad to hear Innago has been helpful for you, Darin! We're very happy to have you :)

KG
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Karim G.

Information Technology and Services, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficient Property Management Simplified with Innago

Reviewed a year ago

My overall experience with Innago has been exceptional. The platform has revolutionized the way I manage my properties, providing an all-encompassing solution that simplifies day-to-day tasks and enhances efficiency. The intuitive interface, comprehensive features, and robust customer support have made Innago an indispensable tool in my property management endeavors. It has streamlined operations, improved tenant communication, and facilitated effective financial management, resulting in a seamless and rewarding experience.

Pros

Innago impressed me with its exceptional features and functionalities. One standout aspect is the seamless integration of various property management tasks into a single platform. From rent tracking and tenant communication to maintenance requests and financial reporting, Innago provides a comprehensive solution that streamlines property management processes. This all-in-one approach significantly...

Cons

While Innago has been an excellent property management solution overall, one aspect that could benefit from improvement is the reporting customization options. While the platform offers standard financial reports, having the ability to customize and tailor reports to specific requirements would be a valuable addition. This would allow users to extract and analyze data in a way that aligns precisely with their unique needs and preferences.

BW
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Brandon W.

Airlines/Aviation, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Two Thumbs Way Up

Reviewed 5 years ago

I have been with INNAGO for several years. I manage 60 tenants with fairly high turnover. After trying out several other companies and being disappointed when it comes to customer service or features I finally can across INNAGO. I have been nothing but impressed when it comes to INNAGO. First and foremost is customer service. If I have an issue I will get a response day of and can easily get someone...

Pros

Customer Service Innovation User friendly Full of features Workflow management Record keeping Customer Service!!!

Cons

I really do not have any complaints with innago. The only thing that could be better is an app that would make interfacing for tenants easier but the website does just fine for now.

Vendor response

Hey Brandon - thanks for the kind words! We really appreciate it. We're happy to say that a mobile app is on its way in the next few months! As you know from your time with us, we're constantly working to make Innago more convenient, so thank you for that suggestion. It's been great working with you!

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Jeffrey A.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Innago is the ultimate solution for property management

Reviewed 2 years ago

It suits all my needs, whereas previously I needed several solutions, Innago does it all

Pros

After researching and demoing all the competitor I settled on Innago for the comprehensive suite of services they offer, no one else comes close.

Cons

The accounting feature doesn’t yet pull in bank transactions for you to reconcile transactions but I’ve been told that feature is on the way.

Vendor response

We appreciate this review, Jeffrey! Pleased to read that nothing else comes close. Correct on the accounting feature, so be on the lookout. Thanks for using Innago!

SM
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Steven M.

Commercial Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Innago Property Management Software

Reviewed 4 months ago

Experience has been exceptionally straightforward. Easy to learn software.

Pros

Innago is free for the property manager/owner and is a full suite of tools required by property manager to run small to large rental properties.

Cons

Application process needs to require applicants to fill out all requested items before submitting (such as referrals) Pre built lease would also be a huge win. Current model requires you to bring your own lease. Software to convert PDF lease to fillable form is easy to use.

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Alicia M.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Saved my company hundreds of dollars thus far

Reviewed 4 years ago

Awesome

Pros

Innago is convenient, easy to use, and FREE for landlords! My company has over 130 rent to own homes, and we were stuck in the stone age of technology. Innago made it possible for my company to accept payments online from our clients. Not all of our clients have taken advantage of of this option but over 20+ have. All my the tenants whom have tried it, love it as well. It's made getting rents on time easier and has saved us hundreds in fuel by limiting our travel for collections. [SENSITIVE CONTENT HIDDEN] is amazing at helping navigate the site and is always responsive. Thanks [SENSITIVE CONTENT HIDDEN]!

Cons

No complaints, I love Innago. Best affordable software

Vendor response

We appreciate the review, Alicia. Glad we could help!

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Scott C.

Real Estate, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mixed Experience with Innago: Great for Small Owners, Frustrating for Investors

Reviewed a year ago

After having been a long-time user of Innago, it's disheartening to observe a decline in its performance. The platform has encountered a notable increase in glitches and malfunctions, leading to a substantial investment of our company's time in troubleshooting.Upon expressing my intention to transition to a competitor's software and seeking guidance on data export, the response from the company was...

Pros

Good for landlord who have one apartment only.

Cons

TONS of issues, glitches, and customer service mistakes that will cost you time.

JW
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Jhonathan W.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software!

Reviewed 2 years ago

They also have a nice maintenance request feature. Tenants can log in and report any issues and even upload pics! Property managers can then go in and message with the tenant, and even note when it's fixed. We've used the lease creation option once and it saved us a lot of time. They have various options for both sides, and when electronically signed it's stored for ease of access. I would highly recommend Innago for property management software. It's saved us a lot of money and time.

Pros

One of my favorite features is rent collection. It's all handled online! My tenant loves the ease of just logging in and paying. There are no fees for the property management team as Innago passes on the small fee to the tenant (you can change that if you'd rather eat the fee).

Cons

Setting up the lease can be a chore at first because there are so many options. Luckily they do have a nice video that goes over each option available.

Vendor response

Hey Jhonathan, we appreciate this review! Happy to see that you and your tenant found using Innago easy. Please reach out to us at support@innago.com if lease creation has given you any more issues.

ED
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Erik D.

Real Estate, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Slick, Easy To Use, Worth Paying For

Reviewed 5 months ago
Pros

I had been using Avail for the better part of 3 years, but Innago's interface is more user-friendly and modern. Everything looks professional, and the fees are lower. There is a native app with relevant notifications, and my residents had little trouble getting set up when I switched over. I have contacted customer support several times with minor questions, and the same individual responds during the same business day (or the next if on a weekend). The sites that it syndicates listings to are big ones - Realtor, Zillow, Zumper. I'm very happy I switched to Innago.

Cons

There are three issues that would make Innago even better: 1. Allow tenants to schedule a one-time payment in the future. Right now, one-time payments are ONLY made immediately. Avail allows this function, and some tenants appreciate it. 2. Provide a professional looking website that includes my rentals, pictures, about, testamonials, etc. Avail provides this function, and I use it as my main advertising site. 3. Syndicate to more rental platforms. Apartments.com, Redfin, Rent., and Apartmentlist would be GREAT additions.