innRoad vs HotelFriend Comparison

Overview

innRoad is a cloud-based property management system that supports independent hotels with anywhere access to reservation,...

HotelFriend is an all-in-one operations management solution for hotels and vacation properties, with tools for managing bookings,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$200.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

133

44

9

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.0

(5)

5

4

3

2

1

3

1

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

Pros

Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money.
Answered every question, offered help on a daily basis, and did so with a great attitude and understanding. Best customer service I have ever experienced in this industry.
I love that the agents go above and beyond to help with any questions any one may have. They are always so helpful.

Pros

Cons

They are not mobile compatible. Blocking out dates is hard, so I find myself just making fake reservations.
At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.
No back up to operate should the internet system be compromised, Suggest and offline set up as emergency back up.

Cons

  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features15
  • API
  • Accounting Management
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Channel Management
  • Chat
  • Configuration Management
  • Credit Card Processing
  • Customer Experience Management
  • Customizable Reporting
  • Data Filtering
  • Discount Management
  • Electronic Payments
  • Employee Portal
  • Filtered Views
  • Instant Messaging
  • Invoice Management
  • Loyalty Program
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Channel Marketing
  • Multi-Location
  • Online Booking Integration
  • Order Confirmation
  • Order Processing
  • PCI DSS Compliance
  • Performance Reports
  • Price Management
  • Prioritizing
  • Promotions Management
  • Reservations Management
  • Room Booking
  • SEO Management
  • Search Functionality
  • Status Tracking
  • Task Scheduling
  • Travel Management
  • Visual Analytics
  • Total features36
  • API
  • Accounting Management
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Channel Management
  • Chat
  • Configuration Management
  • Credit Card Processing
  • Customer Experience Management
  • Customizable Reporting
  • Data Filtering
  • Discount Management
  • Electronic Payments
  • Employee Portal
  • Filtered Views
  • Instant Messaging
  • Invoice Management
  • Loyalty Program
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Channel Marketing
  • Multi-Location
  • Online Booking Integration
  • Order Confirmation
  • Order Processing
  • PCI DSS Compliance
  • Performance Reports
  • Price Management
  • Prioritizing
  • Promotions Management
  • Reservations Management
  • Room Booking
  • SEO Management
  • Search Functionality
  • Status Tracking
  • Task Scheduling
  • Travel Management
  • Visual Analytics

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

innRoad vs. HotelFriend

See how innRoad and HotelFriend stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.