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innRoad vs RMS Cloud Comparison
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Overview
innRoad is an award-winning cloud-based property management system that supports independent hotels with anywhere-access...
RMS is a flexible and scalable cloud-based property management solution designed to help hospitality operators increase their...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features57
- API
- Access Controls/Permissions
- Accounting
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Billing Rate Management
- Boat Maintenance
- Booking Management
- Booking Notes
- Built-in Accounting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Catering Management
- Channel Analytics
- Channel Management
- Class Scheduling
- Client Portal
- Commission Management
- Communication Management
- Compliance Management
- Contact Database
- Contact Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Drag & Drop
- Dynamic Pricing
- Electronic Payments
- Email Marketing
- Email Templates
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Extended Stay
- Facility Management
- Faculty/Staff Management
- Financial Analysis
- Financial Management
- For Campgrounds
- For Summer Camps
- For Vacation Rentals
- Forms Management
- Front Desk Management
- GDS/OTA Integration
- Geographic Maps
- Group Reservations
- Guest Check-in/Check-out
- Guest Communications
- Guest Experience Management
- Historical Reporting
- Housekeeping Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Lead Management
- Loyalty Program
- Maintenance Management
- Maintenance Scheduling
- Marina Management
- Maritime Crew Management
- Marketing Automation
- Mobile Access
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Sync
- Multi-Currency
- Multi-Language
- Multi-Location
- Multi-Property
- Online Booking
- Online Forms
- Online Payments
- Online Registration
- Online Reservations
- Opportunity Management
- Owner Statements
- Parent Portal
- Partner Management
- Partner Portal
- Payment Processing
- Performance Metrics
- Permit Management
- Point of Sale (POS)
- Price/Margin Management
- Promotions Management
- Rate Management
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Updates
- Registration Management
- Reminders
- Rental Management
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Restriction Management
- Revenue Management
- Reviews Management
- Room Booking
- Room Inventory
- SMS Messaging
- Sales Reports
- Search/Filter
- Self Service Portal
- Single Property
- Site Maps
- Site Reservation Management
- Social Media Integration
- Spa/Activity Management
- Storage Management
- Task Management
- Template Management
- Third Party Booking
- Third Party Integrations
- Transaction History
- User Management
- Utility Billing
- Website Integration
- Work Order Management
- Total features144
- API
- Access Controls/Permissions
- Accounting
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Billing Rate Management
- Boat Maintenance
- Booking Management
- Booking Notes
- Built-in Accounting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Catering Management
- Channel Analytics
- Channel Management
- Class Scheduling
- Client Portal
- Commission Management
- Communication Management
- Compliance Management
- Contact Database
- Contact Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Drag & Drop
- Dynamic Pricing
- Electronic Payments
- Email Marketing
- Email Templates
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Extended Stay
- Facility Management
- Faculty/Staff Management
- Financial Analysis
- Financial Management
- For Campgrounds
- For Summer Camps
- For Vacation Rentals
- Forms Management
- Front Desk Management
- GDS/OTA Integration
- Geographic Maps
- Group Reservations
- Guest Check-in/Check-out
- Guest Communications
- Guest Experience Management
- Historical Reporting
- Housekeeping Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Lead Management
- Loyalty Program
- Maintenance Management
- Maintenance Scheduling
- Marina Management
- Maritime Crew Management
- Marketing Automation
- Mobile Access
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Sync
- Multi-Currency
- Multi-Language
- Multi-Location
- Multi-Property
- Online Booking
- Online Forms
- Online Payments
- Online Registration
- Online Reservations
- Opportunity Management
- Owner Statements
- Parent Portal
- Partner Management
- Partner Portal
- Payment Processing
- Performance Metrics
- Permit Management
- Point of Sale (POS)
- Price/Margin Management
- Promotions Management
- Rate Management
- Ratings/Reviews
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Updates
- Registration Management
- Reminders
- Rental Management
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Restriction Management
- Revenue Management
- Reviews Management
- Room Booking
- Room Inventory
- SMS Messaging
- Sales Reports
- Search/Filter
- Self Service Portal
- Single Property
- Site Maps
- Site Reservation Management
- Social Media Integration
- Spa/Activity Management
- Storage Management
- Task Management
- Template Management
- Third Party Booking
- Third Party Integrations
- Transaction History
- User Management
- Utility Billing
- Website Integration
- Work Order Management
Integrations
- Total integrations3
- Beyond
- Breezeway
- Duve
- Escapia
- Google Analytics 360
- Mailchimp
- Meta for Business
- Operto Teams
- PayPal
- PriceLabs
- QuickBooks Online Advanced
- Quickbooks Online
- RemoteLock
- ResortCleaning
- Revinate
- SiteMinder
- Stripe
- Xero
- Zapier
- authorize.net
- Total integrations9
- Beyond
- Breezeway
- Duve
- Escapia
- Google Analytics 360
- Mailchimp
- Meta for Business
- Operto Teams
- PayPal
- PriceLabs
- QuickBooks Online Advanced
- Quickbooks Online
- RemoteLock
- ResortCleaning
- Revinate
- SiteMinder
- Stripe
- Xero
- Zapier
- authorize.net
User reviews that mention these apps
Dennis W.
Hospitality, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
The implementation process was very informative and well organized. The follow-on training videos were organized and very informative.
The software is cloud based, accessible wherever an Internet connection exists.
The report features are cumbersome and have a very high learning curve. Each hotel accounting at the end of the day is different, so building a capability to tailor reports to each property would be a plus.
Paul T.
Hospitality, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
We sampled Innroad and it is a very impressive system. It is very easy to create and change rates, access history and finding returning guests and I found Innroad to be a very adaptable to our older phone system. It is also easy to work with Expedia all third party booking agents. We are a small hotel on the verge of a large expansion so Innroad has the right price for a small hotel but enough reporting and data accumulation to a facility a large hotel with a variety of outlets. But the BEST thing about Innroad is the staff, especially Jeff Bakkensen who is very knowledgeable about his software and the workings of a hotel.
The cloud-based software lets you work from anywhere on pretty much ANY device.
I can't really think of anyone.
Heidi M.
Hospitality, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
My experience and my full team are happy with the customer service that is provided from Inn Road.We are all new to this program and have called a few times for explanations on how to do something simple. The explanations and formats given make all of us feel at ease. Thank youHeidi
It is cloud based and will reach out to many more clients and customers.
It is cloud based and reaching out all over the world is going to be a asset soon, once we fully learn the system.
Dan W.
Hospitality, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
I've been using InnRoad for almost 3 years now, and have loved every minute of it! In 2014 I helped reopen a 200-year old historic New England Inn, and shopping for a PMS system was first on my list. We did not have much time to find staff, and train them, so finding a system that was easy to use was a priority. In just two demos I knew right away that this was the software for us! It is easy to use, affordable, and I have found the customer support to be excellent. We have increased our bookings, and guest satisfaction each of the last two years, thanks, InnRoad!!!!
Simple to use, and simple to train others on. Cloud-based reporting. I've had all of my support requests answered in 24-hours or less.
Tough to find anything really, I do wish I could access a "change log", to see what users modified reservations, and when. Though you can call support to get his information if you need it.
Corey S.
Review source
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We are a brand new hotel that opened up in 2011. I reviewed over 20 different systems before deciding on InnRoad. The system is very easy to train new employees. Overall this is a great system and would recommend it to any hotel that wants the freedom of not having an IT person on site. Pros: Cloud Based (truly cloud based ... not like some of the competition claims), great no fee online booking...
No pros were added to this review
No cons were added to this review
Rob B.
Hospitality, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
After 3 years I'm as excited about the software as the day I committed to implement it. Be sure you are prepared for booking out your hotel as this software increased efficiency and exposure quickly enabling you to sell all your inventory. Be prepared with the appropriate staff and supplies. The software continues to innovate and new features and functions are added frequently. You can take advantage of features instantly due to the cloud software. No worries about getting out of date software or requiring an IT specialist to help you roll it out. The people are the greatest value of the software
I bought a hotel management software package to save me from the liability of storing credit cards. I chose innRoad because it had to be cloud software so i can access it from any device with multiple users. It fulfilled all these requirements to my expectations. The sales and implementation team confidently shared projected growth that would more than pay for the software subscription. They were right...
The software has a full feature set that can be overwhelming. It is important to carefully setup your rates, promotions and blocked rooms or you can run into challenges with wrong rates or double bookings. When in doubt reach out to support they are always willing to help get things right for you.
Peggy B.
Hospitality,
Review source
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InnRoad's Cloud Based Property Management System was recommended to us by Software Advice. We have a small Boutique hotel in a picturesque farming community in Kansas. We wanted an affordable booking engine that could connect us to the online travel agents AND we needed a property management system. Most of the programs were far outside of our price range. However, InnRoad was willing to work with us! We love the system and we love InnRoad! As the person who worked one-on-one with the InnRoad implementation team, I was greatly impressed with their professionalism and teamwork. We have great support after the implmentation process was achieved. The continued, on-going support and education is like having your own IT department. InnRoad is our #1 business system!
There is nothing that I do not like about this product or the company. I remain impressed with their system, the savings, the ability to promote and manage our company, the Historical Heritage Hotel.
Peggy, thank you so much for the kind words! We’re so happy to hear you had a great implementation and are continuing to have success with the system. It’s been a pleasure working with you and your awesome team!
Scott O.
Hospitality,
Review source
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I found the system to be user friendly, affordable and full of potential from day one. That fact that we were able to go live with the system in a blink of an eye due to the system being cloud based with no installation. The assigned account manager walked me through each step of the set up and continued with teaching the entire staff via conference calls. The tech support department was great with our learning curve and would assist us through each self placed hurdles. The InnRoad team assisted me in setting up accounts with all of the online travel agents (OTA's) and worked with our webmaster to link the booking engine seamlessly. Almost immediately we began receiving bookings, the front desk agents were operating the system like pros and are "brand of one" began to grow.
I won't say that InnRoad is without it's cons, there have been some that have been addressed with upgrades and some that they are working to address...but, their pros have made them the best investment that I could have made.
Scott O.
Review source
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After purchasing a distressed property and completing a major renovation, we found ourselves with a beautiful independent property....an independent property with an outdated property management system with no link with the online travel agency world. After shopping numerous products, I came across InnRoad and the sales staff quickly arranged a demo session. The Demo session went very well and I...
No pros were added to this review
No cons were added to this review
Thank you so much Scott, we are glad to have you as a partner and we are so proud of your success!
Michael P.
Hospitality, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road software integration from the beginning, it has proved to be useful in operations for the small 39 room hotel I operate. To make a long story short, I started as the GM last year in 2015; without training from my predecessor. I've not experienced such a cloud based software before, rather my strong suite...
Employee Mistakes are easy to find and correct. Simple enough to remember the corrective action once experienced. For example, how to change a room using parking lot. It has a question mark in the upper right that allows you to search for tips and read up on the features. The customer service has never let me down. If I have a question I either call in or email, depending on my time constraints....
There are features I miss that an older software I used had; like having a DO NOT RENT LIST for trouble guests. The software is still learning and I consider it a Beta Phase until they've incorporated many features that people are requesting to see with the software. Lock night audit periods!! The system allows you to proceed without completing this feature, which is a blessing and a curse; not sure if it is a pro or a con at this point.
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