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innRoad vs RMS Cloud Comparison

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Overview

Category Leaders

innRoad is an award-winning cloud-based property management system that supports independent hotels with anywhere-access...

Category Leaders

RMS is a flexible and scalable cloud-based property management solution designed to help hospitality operators increase their...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

150

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

10

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

217

5

4

3

2

1

150

48

10

4

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.4

369

5

4

3

2

1

214

118

24

6

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively.

SS

Sherie S.

Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.

ES

ELLEN S.

The sales team was super helpful even in showing my mom who is the owner that we would actually be saving time and money by going with a program like there.

AW

Alyssa W.

Pros

Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain.

pv

preeti v.

My overall experience is really good. I've been using RMS for over a year now and I am super comfortable with using this system.

cm

candice m.

Easy on a daily basics and very useful for what we need. And the support team is amazing.

OM

Oana M.

Cons

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

DS

Dave S.

At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.

JK

Jules K.

Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.

LJ

Lucy J.

Cons

At present there is a considerable lag and with the changes it can become frustrating.

TS

Tracey S.

Group booking - hate how many clicks. I always struggle with rate setup.

MD

Melissa D.

The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.

DB

Danielle B.

  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features56
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Boat Maintenance
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Client Portal
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Extended Stay
  • Facility Management
  • Financial Analysis
  • For Campgrounds
  • For Summer Camps
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marina Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Reservations
  • Opportunity Management
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Permit Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • Rate Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real-time Updates
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Self Service Portal
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Social Media Integration
  • Spa/Activity Management
  • Storage Management
  • Task Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • Transaction History
  • User Management
  • Utility Billing
  • Website Integration
  • WordPress Integration
  • Work Order Management
  • Total features137
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Boat Maintenance
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Client Portal
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Extended Stay
  • Facility Management
  • Financial Analysis
  • For Campgrounds
  • For Summer Camps
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marina Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Reservations
  • Opportunity Management
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Permit Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • Rate Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real-time Updates
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Self Service Portal
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Social Media Integration
  • Spa/Activity Management
  • Storage Management
  • Task Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • Transaction History
  • User Management
  • Utility Billing
  • Website Integration
  • WordPress Integration
  • Work Order Management

Integrations

  • Total integrations2
  • Authorize.Net
  • Beyond
  • Braintree
  • Breezeway
  • Duve
  • Google Analytics 360
  • Lightspeed Restaurant
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Quickbooks Online
  • ResortCleaning
  • SiteMinder
  • Stripe
  • Whistle Messaging
  • Xero
  • Zapier
  • Total integrations7
  • Authorize.Net
  • Beyond
  • Braintree
  • Breezeway
  • Duve
  • Google Analytics 360
  • Lightspeed Restaurant
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Quickbooks Online
  • ResortCleaning
  • SiteMinder
  • Stripe
  • Whistle Messaging
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

innRoad logo

innRoad

InnRoad software review

Reviewed 6 years ago

The implementation process was very informative and well organized. The follow-on training videos were organized and very informative.

Pros

The software is cloud based, accessible wherever an Internet connection exists.

Cons

The report features are cumbersome and have a very high learning curve. Each hotel accounting at the end of the day is different, so building a capability to tailor reports to each property would be a plus.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

innRoad logo

innRoad

A great system.

Reviewed 6 years ago

We sampled Innroad and it is a very impressive system. It is very easy to create and change rates, access history and finding returning guests and I found Innroad to be a very adaptable to our older phone system. It is also easy to work with Expedia all third party booking agents. We are a small hotel on the verge of a large expansion so Innroad has the right price for a small hotel but enough reporting and data accumulation to a facility a large hotel with a variety of outlets. But the BEST thing about Innroad is the staff, especially Jeff Bakkensen who is very knowledgeable about his software and the workings of a hotel.

Pros

The cloud-based software lets you work from anywhere on pretty much ANY device.

Cons

I can't really think of anyone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

innRoad logo

innRoad

Easy to use and Great Support!

Reviewed 5 years ago

I've been using InnRoad for almost 3 years now, and have loved every minute of it! In 2014 I helped reopen a 200-year old historic New England Inn, and shopping for a PMS system was first on my list. We did not have much time to find staff, and train them, so finding a system that was easy to use was a priority. In just two demos I knew right away that this was the software for us! It is easy to use, affordable, and I have found the customer support to be excellent. We have increased our bookings, and guest satisfaction each of the last two years, thanks, InnRoad!!!!

Pros

Simple to use, and simple to train others on. Cloud-based reporting. I've had all of my support requests answered in 24-hours or less.

Cons

Tough to find anything really, I do wish I could access a "change log", to see what users modified reservations, and when. Though you can call support to get his information if you need it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

innRoad logo

innRoad

Been using InnRoad for 3 years now

Reviewed 8 years ago

We are a brand new hotel that opened up in 2011. I reviewed over 20 different systems before deciding on InnRoad. The system is very easy to train new employees. Overall this is a great system and would recommend it to any hotel that wants the freedom of not having an IT person on site. Pros: Cloud Based (truly cloud based ... not like some of the competition claims), great no fee online booking...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

innRoad logo

innRoad

Transformed my business

Reviewed 2 years ago

After 3 years I'm as excited about the software as the day I committed to implement it. Be sure you are prepared for booking out your hotel as this software increased efficiency and exposure quickly enabling you to sell all your inventory. Be prepared with the appropriate staff and supplies. The software continues to innovate and new features and functions are added frequently. You can take advantage of features instantly due to the cloud software. No worries about getting out of date software or requiring an IT specialist to help you roll it out. The people are the greatest value of the software

Pros

I bought a hotel management software package to save me from the liability of storing credit cards. I chose innRoad because it had to be cloud software so i can access it from any device with multiple users. It fulfilled all these requirements to my expectations. The sales and implementation team confidently shared projected growth that would more than pay for the software subscription. They were right...

Cons

The software has a full feature set that can be overwhelming. It is important to carefully setup your rates, promotions and blocked rooms or you can run into challenges with wrong rates or double bookings. When in doubt reach out to support they are always willing to help get things right for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

innRoad logo

innRoad

InnRoad is the best road for our hotel!

Reviewed 6 years ago
Pros

InnRoad's Cloud Based Property Management System was recommended to us by Software Advice. We have a small Boutique hotel in a picturesque farming community in Kansas. We wanted an affordable booking engine that could connect us to the online travel agents AND we needed a property management system. Most of the programs were far outside of our price range. However, InnRoad was willing to work with us! We love the system and we love InnRoad! As the person who worked one-on-one with the InnRoad implementation team, I was greatly impressed with their professionalism and teamwork. We have great support after the implmentation process was achieved. The continued, on-going support and education is like having your own IT department. InnRoad is our #1 business system!

Cons

There is nothing that I do not like about this product or the company. I remain impressed with their system, the savings, the ability to promote and manage our company, the Historical Heritage Hotel.

Vendor response

Peggy, thank you so much for the kind words! We’re so happy to hear you had a great implementation and are continuing to have success with the system. It’s been a pleasure working with you and your awesome team!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

innRoad logo

innRoad

InnRoad is a long term partner for our busniess

Reviewed 6 years ago
Pros

I found the system to be user friendly, affordable and full of potential from day one. That fact that we were able to go live with the system in a blink of an eye due to the system being cloud based with no installation. The assigned account manager walked me through each step of the set up and continued with teaching the entire staff via conference calls. The tech support department was great with our learning curve and would assist us through each self placed hurdles. The InnRoad team assisted me in setting up accounts with all of the online travel agents (OTA's) and worked with our webmaster to link the booking engine seamlessly. Almost immediately we began receiving bookings, the front desk agents were operating the system like pros and are "brand of one" began to grow.

Cons

I won't say that InnRoad is without it's cons, there have been some that have been addressed with upgrades and some that they are working to address...but, their pros have made them the best investment that I could have made.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

innRoad logo

innRoad

Couldn't be happier with the partnership that we have with Innroad

Reviewed 8 years ago

After purchasing a distressed property and completing a major renovation, we found ourselves with a beautiful independent property....an independent property with an outdated property management system with no link with the online travel agency world. After shopping numerous products, I came across InnRoad and the sales staff quickly arranged a demo session. The Demo session went very well and I...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you so much Scott, we are glad to have you as a partner and we are so proud of your success!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

innRoad logo

innRoad

Saves Time and Money

Reviewed 6 years ago

Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road software integration from the beginning, it has proved to be useful in operations for the small 39 room hotel I operate. To make a long story short, I started as the GM last year in 2015; without training from my predecessor. I've not experienced such a cloud based software before, rather my strong suite...

Pros

Employee Mistakes are easy to find and correct. Simple enough to remember the corrective action once experienced. For example, how to change a room using parking lot. It has a question mark in the upper right that allows you to search for tips and read up on the features. The customer service has never let me down. If I have a question I either call in or email, depending on my time constraints....

Cons

There are features I miss that an older software I used had; like having a DO NOT RENT LIST for trouble guests. The software is still learning and I consider it a Beta Phase until they've incorporated many features that people are requesting to see with the software. Lock night audit periods!! The system allows you to proceed without completing this feature, which is a blessing and a curse; not sure if it is a pro or a con at this point.