innRoad Features

The quantity of functions this software has for the hospitality industry are great. It has the potential of saving tons of time while generating sales, if everything functioned the way they intended.

There are very frequent platform limitations and errors. We have frequent issues with slow loading of the software, not related to any connectivity issues such as internet. We also run into multiple issues with group reservations and allowing pre/post shoulder booking. Integrations with platforms like Booking.com or Expedia have tons of hiccups to the point it’s not worth having the integrations. We push for direct booking over integrations because of the software limitations.

Ashley, Thank you for leaving a review. We're glad to hear that you're enjoying the quantity of functions available in our software. Our #1 goal is to help hoteliers like you to grow your business. We're sorry to hear you're having issues with the group reservations features and channel manager. Our client services team will be reaching out to you directly to help resolve these problems and...

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The system is full of options but easy to use. Training and trainers are thorough and knowledgeable about system and patient throughout the process. They are very fast and can get you up and running quickly. Support is around the clock and case workers are there to assist with guidance. There online tools and tutorials

I signed up too early and should have waited to implement as I opened much later. Very impressive sales experience that took awhile to regain my confidence during implementation. Certain limitations, such as multiple persons in one room are not very well managed. The work around to get two names in one room is not acceptable as it alters the contact/billing information and eliminates the possibility of different prefixes for two individuals and the contact is associated with the payment processing. There are limitations to the marketing sources and sub-sources that need to be corrected, as they were clearly intended for use and were used by the first operators one can see.

Innroads just implemented 2 chart upgrades which make the chart much more intuitive, end-user friendly and easy to check on reservations. We welcome the constant improvements, and welcome the efforts to add features and cross-referencing. Some of Innroads customer service agents are excellent and know how to address issues on the spot - always a delight and happy to have certain agents on the phone.

Some minor suggestions: we are waiting for a code change to ensure we do not close out a reservation with an neg/pos balance. We envision a color change when checking out so that staff and audit is alerted to the open balance. Another suggestion is to ensure that the night tech team is trained enough to understand the issue at hand.

Although it is frustrating, I like that Inn Road allows one step to be completed at a time and you cannot proceed unless everything is done correctly. Working in a fast pace environment with hospitality a lot of things can be forgotten or overlooked because we multi-task upon multi-tasking. I've done so myself plenty of times, but the program is built to allow things to be done correctly the first time by having all the proper areas filled out. This way it limits the time one could waste backtracking to find a mistake made towards the beginning of the process or even at the beginning of the month.

The thing that I least like about Inn Road is that users can delete/void items that were done on a previous day and it can alter number totals for the MTD. The rule of thumb is to never change anything in the past!! Always do everything in real time and the date coincide with the date that the correction is being made; It is very important. To explain, an associate deleted the first night room charge...

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Hi Michael, I’m sorry you have encountered this. There actually is a quick way to ensure that users cannot void or delete things done on the previous day. I’ve passed along your information to our support team who will be reaching out shortly to assist you.

My favorite thing about InnRoad is the easy set up and the ease of use. Training the staff was very easy and recently, they have added new features which have made InnRoad even more advanced. Innroad also has great reporting forms for forecasting, etc. I would highly recommend this software for any hotel.

I can't think of anything that I would improve. Their tech support is always there if you need them.

After looking at several other systems, including a couple of the ones aimed at large, chain hotels, innRoad seemed to be the best designed for the small, single location business. We are very new to this business, so anything that could clearly improve our operations and sales is a bonus. A few things we do that are somewhat unique require creating workarounds that aren't as precise as would be ideal,...

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We have a vacation rental component to the way we do business that doesn't really fit the traditional inn model. This software is clearly aimed those businesses that hew closely to the inn model. I agree that their focus is entirely appropriate, but managing the kind of group bookings we do is a little harder than it would be using a system designed for vacation rentals. That said, vacation rental-based systems are far more limited in their overall scope. My only other nit to pick is that a few of the functions scattered throughout the system don't always respond reliably, but this may be more a function of the system being web-based, rather than run from a local server.

James, thank you so much for the kind words! We’re so happy to hear innRoad is working so well for you and you’re up in sales after listing on OTAs. Keep up the amazing work!

I like : * ease of viewing reservations through the Tape Chart * ease of changing/moving reservations through the Tape Chart * ability to SPLIT rooms in one seamless operation for the same guest * customer support so far has been very helpful and usually prompt

I don't like: * seems like too many buttons to click to save, commit, select, etc. some operations * the difference on same dashboard button All Arrivals and Pending Arrivals, All Departures/Pending Departures (seems like Arrivals should simply show All arrivals for the date, then have another button for Today's Checked In Guests; Departures simply shows all departures that date still In House and use another button for Today's Checked Out Guests * Also - make UNdoing a Check In or Check Out simpler

None

Screen has way too much info. Cluttered--see above

it is so easy to make reservations especially when it is a repeat guest. We do a lot of room blocks and they are so much easier to do now. I like how easy it is to cancel a reservation. And I love the Customer Service Team.

I don't like it when it kicks me out and I have to sign in again. And I don't like when it goes really slow when trying to do a reservation. Neither of these happens a lot but if it is slow when I am busy I don't like it. They have been working diligently to correct this issue.

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The software is easy to use. I don't have to worry about making booking mistakes. It's also very easy to alter reservations and to see availability and rates of occupancy. The hotel was not computerized at all when I became the manager 3 years ago. After I was here 5 months a person called from innRoad and convinced us to give innRoad a try. I am of the generation that is not very computer literate and innRoad helped me implement the system and offered training sessions to our whole staff to learn how to use computers and the innRoad system. I'm not sure another software company would have done that.

I wish I understood how to delete obsolete rates. My available rates screen is too cluttered. If I were to ask, I know someone from InnRoad would walk me through how to fix that.

Shana, we’re so glad you gave us a try a few years ago and are still happy to this day. We couldn’t be where we are without awesome clients like you! We will have someone reach out to help you with your rates. As always, let us know if you need anything!

Innroads unique value proposition is its ability to consolidate many faucets of management into one easy to navigate interface. As a result, Innroads has not only saved me time in managing my hotel, but also boosted my hotel's occupancy dramatically! In combining its convenience with its fantastic customer support system, Innroads has been extremely effective in resolving booking errors and accommodating customers. After becoming acquainted with the platform, the user interface is easy to navigate and to extract information for all employees, allowing staff to focus on customer satisfaction.

Periodically, Innroads freezes and becomes non-responsive, which creates awkward situations when customers are present.

I appreciate the availability of support and the patience offered to help me solve problems and get through rough spots.

For a person like me who did not grow up with computers, this system seems to have many steps steps that don't make obvious sense.

The feature I most appreciate is the ability to capture all guest related information.

There are two features I least appreciate 1) The inability to utilize the software in my local currency (Jamaican Dollars) 2) That payment information is not stored and we have to follow up with guests for payment.

Easy to use interface, very intuitive tape chart for current reservations.

Some features are difficult to find on your own, but their customer service is excellent.

We moved to innRoad for the support which is great. Most issues can be resolved immediately. As a booking engine it works well for our business model for both our website and 3rd party bookings.

The session management is very poor. Requires re-logging in multiple times a day because the session has expired.

awesome customer service, they are quick to respond and always find the issue. They are friendly and patient even with those (like me) who are not as quick with a computer as others

There is a lot of extra "clicking" to get to where you need to go, it can get frustrating when trying to just see the tape chart but have to go to reservations first then to tape chart, also when making a payment there is A LOT of steps that can seem time consuming when the guest is waiting

Overall the program is very easy to use and we are able to train new staff easily. We have not had any system down time.

This program lacks some major features that we need to run our business. We are unable to have a downloadable calendar (to link with 3rd party reservations such as airbnb and vrbo), this does not have an app, our work tickets can be weeks (or months) in the queue, and the online booking calendar needs major improvement.

The selection of the right reservation system for our business was critical. We were new to the Bed & Breakfast industry and purchasing a property that did not have an existing system. We reviewed many systems and found innRoad to be the perfect partner. The feature that set innRoad apart for us was the seamless integration with third party booking companies (e.g., booking.com, expedia, et al). We had heard too many tales from other innkeepers of over-booking situations they encountered due to the fact that their systems did not. We also find that the innRoad platform marries well to our property branding.

We have not come across anything that we do not like about this product. We are eagerly awaiting an app to be available, however. It would be so great to have access to our reservation system when we are off-property.

Allison, we love to hear that we’ve been a perfect partner for your bed and breakfast! It’s been a pleasure working with you and your amazing team. Keep up the great work!

innRoad is easy to use and user friendly. From installation to Go-Live, innRoad support can not be beat. They walk you through every step. Using innRoad has lessened my time spent behind the computer because all the reports needed are easy to find and easy to use. The tape chart is color coded so reservations and availability are known at a glance.

I do not have a con for this software, and how often can you say that? If I did have one con for the software, it would be the Pet Fee. When a reservation is cancelled, the pet fee associated with that room is not canceled at the same time. It takes a separate step to cancel a Pet Fee. It is easy to do, but it does take a second step to cancel.

It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen.

They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology.

Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.

Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

I have been a customer of InnRoad for 5 years now, and find it very effective for my needs. I am a 45 unit hotel with 4 distinct properties. InnRoad is able to interface all 4 to act as one hotel, while at the same time keeping them distinct and separarate for accounting and configuring purposes. It is very easy to connect with Expedia.com and Booking.com - any rate changes or minimum stay changes...

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Sometimes the system is a little on the slow side when navigating thru the site or when making changes. Sometimes hold times for customer service is way too long. The ability to change any rate for any unit for any time period quickly and easily is not as easy as it should be.