innRoad Features List

innRoad Reviews

innRoad

Complete hotel management solution with anytime cloud access

4.47/5 (152 reviews)
762

innRoad Feature Summary

  • Catering
  • GDS / OTA integration
  • Inventory management
  • Online booking
  • Point of Sale (POS)
  • Travel agent bookings
  • Booking notes
  • Guest management
  • Single / group reservations
  • Housekeeping scheduling
  • Multiple rate plans
  • Online booking
  • Payment processing
  • Onsite payment processing
  • Revenue reporting
  • Third party booking
  • Vacation rental
  • Administrative tools
  • Extended stay
  • Multi-property
  • Centralized Management
  • Support multiple properties
  • Online booking engine
  • Front office management
  • Customizable report options
  • PCI compliant data security
  • Daily data backups
  • Process credit cards
  • Assign rooms and check-in
  • Automated billing tools
  • Track room maintenance
  • Support for mobile access
  • Automatic confirmation emails
  • Take bookings from OTA's
  • Call center add-on available
  • Filtered reports
  • Reservation search function

Hospitality & Travel Feature Comparison

Most popular features of all Hospitality & Travel apps

API (31 other apps)
Activity Dashboard (25 other apps)
Automatic Notifications (25 other apps)
Availability Management (27 other apps)
Billing & Invoicing (24 other apps)
Billing Rate Management (21 other apps)
Booking Management (48 other apps)
Calendar Management (44 other apps)
Channel Management (38 other apps)
Credit Card Processing (34 other apps)
Customizable Templates (23 other apps)
Electronic Payments (29 other apps)
Email Templates (24 other apps)
Invoice Management (28 other apps)
Online Booking Integration (36 other apps)
Price Management (25 other apps)
Reporting & Statistics (28 other apps)
Reservations Management (37 other apps)
Room Booking (36 other apps)
Third Party Integration (34 other apps)

innRoad Feature Reviews

25 reviewers had the following to say about innRoad's features:

Julia Harvey

Great for small properties; Simple and easy to use overall.

2015-10-22

Pros

We like that they are able to connect directly with 3rd party OTAs and that the online booking engine for our website increases our reservation conversion rates.

Cons

The revenue management functions are difficult to use and maintain for properties with daily changing rates.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering innRoad

This system is close to perfect for our small inns and the pricing structure is ideal in comparison to other PMS systems. If you do not have a revenue management plan that incorporates daily changing rates and are a small property, this system is definitely the best on the market.

Source: Software Advice
Helpful?   Yes   No

Response from Catherine


Julia, thanks for the review! innRoad was designed for the independent hotelier & innkeeper, and it’s great to hear our system is perfect for you…and increased your reservation conversion rates!

Read more
Frank Lastra

Very helpful technical service.

2018-04-01

After about 6 months, I'm finally getting used to the system, but surely there must be a simpler way to handle lodging management and reservations.

Pros

Consolidates other booking engines into theirs.

Cons

An extremely complicated system of setting up room pricing, or changing pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael Rawson

Very comprehensive system with great functionality

2018-01-24

It includes a booking engine and mobile app, allowing me to have a system that compares in many ways to the property management systems of the industry giants.

Pros

Support is around the clock and case workers are there to assist with guidance. There online tools and tutorials

Cons

Certain limitations, such as multiple persons in one room are not very well managed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
James Feagin

Great upgrade from manual systems, really helps drive sales.

2018-05-09

Pros

Getting online booking capability.

Cons

The other is that, though it doesn’t happen often, it can be tricky to manage a booking of more than one unit that is not an obvious candidate to be a group account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Thomas Benton

1805 House B & B review of innRoad hospitality management software

2017-03-10

The reporting functions are robust and tie in seamlessly with our credit card processing and website booking engine.

Pros

Ease of use manaeing reservations and tie in with online travel agencies

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Janet Wagner

New Motel owner, I have an IT background

2016-12-05

Our credit card integration (ShopKeep payments) is seamless.

Pros

The rooms being on the horizontal, helps me to find open dates for guests. Credit card integration is great, payments are automatically deposited to my bank account.

Cons

I still need help with manipulating the credit card information on reservations that need to be changed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering innRoad

No software will be perfect. innRoad has been a great tool for us as new motel owners. I researched and did several demos with other products before choosing innRoad.

Source: Software Advice
Helpful?   Yes   No
Read more
Christopher Grossano

InnRoad has been a Blessing!!

2017-04-18

Not much room for user error.

Pros

Automatic Bookings, ease of use, easy training, minimal room for user error, well organized.

Cons

Local support not 24 hours, 24 hours international support tends to yield a small language barrier, occasional lengthy updates, no 86 feature available

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering innRoad

Best for small businesses

Source: Capterra
Helpful?   Yes   No
Read more
Melissa Poulsen

Always There To answer my questions

2018-04-30

Pros

Makes taking reservations easier The 24/7 support when I have an inquiry or concern about a booking

Cons

Would like it to be able to do multi room bookings when my guests are booking more than 1 room Miss my parking lot key

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Chris Bullock

Vermont Country Inn Satisfied User - innRoad Software

2017-12-15

innRoad combines all essential functions of hospitality management, including booking, marketing, reporting and global distribution

Pros

In addition, it has allowed me to contract with multiple channels and revenue sources including OTA's ("on-line travel agents") improving property revPAR significantly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Chris Grossano

User friendly and aesthetically appealing!

2017-04-18

It is a huge step up from our previous booking software.

Pros

Extremely user friendly, easy to train, well organized, automatic bookings, partners with third party sites, decent customer support, updated frequently, customer support considers feedback and willing to incorporate ideas/suggestions

Cons

Local customer support only available during normal business hours, No 86 feature available, Occasional lengthy updates but not usually during peak business hours, Site can lag occasionally (i.e. runs slow, have to switch to different browser)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Samantha Stone

Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment

2017-01-27

The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card. I mainly moved over because of the cost.

Pros

Very easy to use, very easy to set up. Credit card set up is a breeze, we did switch credit card processors.

Cons

A simple example is in some of their List Items, you enter all your Market Segment options in setup for a drop down menu that appears on the Reservation screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering innRoad

Be prepared, it is a lot of work, but it can be done over a period of time, so just take one step at a time. I migrated one Inn and then the other one. With each move, I used InnRoads for a month while the rest of my employees kept using Rezo to see if there would be any glitches and it went very well.

Source: Software Advice
Helpful?   Yes   No
Read more
Dave Dingle

Great for our property! We're a smaller boutique hotel with 11 guest rooms currently. We're growing, adding rooms and features. InnRoad has supported and helped us significantly with our growth.

2018-05-05

As you work with them they will help you to build a better marketing presence and to optimize your mix of direct bookings on your site versus relying on third party reservation systems with high commission costs

Pros

Reliable and comprehensive reservation system for your own website and to automate and integrate connections to take reservations from third party reservation systems.

Cons

User interfaces cram a lot of capability onto each screen by using small and somewhat cryptic graphical icons with limited or in some cases, no text.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Cory Stewart

Overall Great switch over to INNROAD

2017-10-06

We had some sticky situations with the Booking Button addition not being completed on a timely matter but, the wait was WORTH IT.

Pros

Amazing support team that follows up with emails.

Cons

One thing I would suggest is credit card processing needs to not have a 5 minute wait time between card charges for duplicate (not over booking) but duplicate room reservations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Caitlin Freeman

So happy we switched!

2016-10-21

We have had a couple glitches with the interfacing of InnRoad and Booking.com which lead to a handful of over-bookings but InnRoad seems to have fixed whatever the problem was.

Pros

Ability to run reports and track where guests are booking from and traveling from.

Cons

So if I'm not at my desk I can't take a reservation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering innRoad

It is great! It took me a long time to actually take the jump and switch companies but it was the best decision we've made in a long time! It was easy and stress free to set up and get started.

Source: Capterra
Helpful?   Yes   No
Read more
jason seter

Great Way to get started Online Booking Easily

2015-11-11

Pros

We had a dedicated person to train our management staff when we set up the system, and they walked us through all the steps to get online bookings started.

Cons

online only so risk of downtime if your internet is out.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering innRoad

ongoing support, ease of use, flexibility to add information, ability to suspend online reservations for busy seasons

Source: Software Advice
Helpful?   Yes   No

Response from Catherine


Jason, thanks for the stellar review! Working with you and your team has been a blast to say the least. Keep up the incredible work!

Read more
Allison Baldwin

innRoad was the perfect solution for us!

2015-12-10

Pros

The feature that set innRoad apart for us was the seamless integration with third party booking companies (e.g., booking.com, expedia, et al).

Cons

It would be so great to have access to our reservation system when we are off-property.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering innRoad

Ensure that you understand how the software you are evaluating will work with other third party reservation systems.

Source: Software Advice
Helpful?   Yes   No

Response from Ali


Allison, we love to hear that we’ve been a perfect partner for your bed and breakfast! It’s been a pleasure working with you and your amazing team. Keep up the great work!

Read more
Peggy Blumhagen

InnRoad is the best road for our hotel!

2016-02-23

Pros

We wanted an affordable booking engine that could connect us to the online travel agents AND we needed a property management system.

Cons

There is nothing that I do not like about this product or the company. I remain impressed with their system, the savings, the ability to promote and manage our company, the Historical Heritage Hotel.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering innRoad

The most important part of implementing a program like InnRoad, is to realize that the process has many, many steps. Keep an accurate, up-to-date checklist, be patient with the process, and realize that it does take time to connect every aspect of each piece of the program. This is normal and acceptable business practice. I wasn't an IT specialist, yet I could track and do everything necessary. It is definitely worth the time and the cost!

Source: Software Advice
Helpful?   Yes   No

Response from Ali


Peggy, thank you so much for the kind words! We’re so happy to hear you had a great implementation and are continuing to have success with the system. It’s been a pleasure working with you and your awesome team!

Read more
Lealle Stoughton

Easy to use program but lacks some fundamental features

2018-04-05

Pros

Overall the program is very easy to use and we are able to train new staff easily.

Cons

We are unable to have a downloadable calendar (to link with 3rd party reservations such as airbnb and vrbo), this does not have an app, our work tickets can be weeks (or months) in the queue, and the online booking calendar needs major improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rebecca Rex

InnRoad

2016-12-07

Very user freindly hotel management software.

Pros

Ease of use. Good training and support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Susan Hadley

Great Help with Managing various booking websites inventory

2017-10-03

Good overall solution for managing rooms and reservations. Has made the whole process simple and easy to follow for front desk staff.

Pros

Makes taking reservations from repeat customers much easier when they call, it pulls all of their information into the new reservation without requiring them to read off credit card number, etc.

Cons

Occasionally hangs and doesn't update a reservation right away, but I suspect our internet has something to do with that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Denise Waddell Conte

What we need here is a bit more flexibility

2016-11-07

As well, to manipulate this program with all its associations of seasons and rates is particularly challenging.

Pros

Easy to use once all the seasons and rates and promo codes have be added.

Cons

If you have different rate periods and a guest wants to stay within 2 or more of those periods, the system cannot adjust for the different rates during different times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering innRoad

Take your time and investigate as many options as you can. This may or may not be the best fit. Try to think of as many circumstances that you will be using the platform and ask if InnRoads will be able to accommodate.

Source: Software Advice
Helpful?   Yes   No
Read more
Marcy Williams

InnRoad is a very good program for reservations - easy to use and great customer service is there is a question

2017-12-20

to make gift certificates easier to make payment on when selling a gift certificate - it is a little confusing and also history on reservation like a users log to make it easier to see what all has happened with reservation from start to fiinish.

Pros

being able to move reservations easily with drag and drop and also the color chart for the different levels of reservations it make it easy to know who is inhouse and who is checked out.

Cons

would like to have more options for guest history - like to have a pop up come up with cons about a guest ( if we had problems or if there is something we need to know prior to booking them again or if we dont want to book them again)

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lila Willardson

Helpful to the hopeless!

2018-04-28

Pros

I like that it syncs together several booking sites and notifies me by email when a reservation comes in.

Cons

I am pretty small with only 3 room options and there are a lot of things I may not use and do not yet understand.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
George Novinger

Useful Tool

2017-09-29

In the main, I am well satisfied with this system.

Pros

Once you get the hang of it, the standard features are easy to use, and having all reservations come into the system from multiple booking sources is just great.

Cons

I also wish that setting the seasons and the rates was a bit easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Josh Horrocks

InnRoad has been a tremendous tool that has allowed my business to reach the next level!

2017-05-25

Pros

In combining its convenience with its fantastic customer support system, Innroads has been extremely effective in resolving booking errors and accommodating customers.

Cons

Periodically, Innroads freezes and becomes non-responsive, which creates awkward situations when customers are present.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more