Page 3 | innRoad Reviews - Pros & Cons, Ratings & more

Cloudbeds

innRoad

rezStream

HotelRunner

innRoad is an award-winning cloud-based property management system that supports independent hotels with anywhere-access to reservation, booking, billing, revenue, and reporting tools. innRoad customers report a 20% increase in bookings and a 10% increase in room revenue from utilizing the software.

Web-based

Windows

Manager 

It has been very easy to learn how to operate and the ability to run instant reports is great for tracking sales and growth.

Operator 

InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively.

Owner

Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.

Administration Assistant

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

Front Desk

At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.

General Manager

The sales team was super helpful even in showing my mom who is the owner that we would actually be saving time and money by going with a program like there.

management/chef

Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.

Overall its been a positive experience. The costumer service is great and can help out with any problem.

owner

Innroads has be responsive, collaborative and supportive. When ever we have had a problem or did not understand they were right there to help - immediately or in minutes.

B&B Manager

Much of the setup is confusing and awkward. There is also a lot of features I'd never use.

Owner/Manager

Every time I have called (only a few times since we started a couple of months ago) I received excellent service with all of my questions answered and issues resolved.

The customer service is top notch and I find this software tool extremely valuable to efficiently and successfully run my business.

Property Manager

My first reservation was in the 280,000's they now are over 5.8 million reservations and increasing rapidly. You will be very happy with Innroad.

Hotel Manager

Once great PM solution with a great customer service.

Manager

Overall a good experience,  quite a bit of tech support needed - at times the software kind of does its own thing and will not cooperate like it is supposed to.

Resort Hotel Manager 

The software is straight-forward and easy to train on, but in a saturated markety, the customer service certainly stands out as superb.

Product is very easy to use and easy for new employees to learn.

OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

RMS Cloud

Little Hotelier

Frontdesk Anywhere

RDPWin

I don't like computers or being on them as a whole but with that being said, Innroad really cuts back on my computer time

User friendly, helpful staff

Great App but Not Always

Always satisfied when completing the call.

EXCELLENT CUSTOMER SERVICE

I have been using this program for almost four years.
Because of it being so user friendly, I decided to use it at my motel that I just purchased.
I have used other programs and find this to being the absolute easiest to use.
The only suggestions that I have is to have auto fill when the zip code is put in.
Then the state and city would automatically be filled in.
Also, color coding the the "dirty rooms" on the tape chart would make it even more user friendly.
I hope these two requests are taken into consideration.


Great program!!

Room for improvement

Very happy with Inn Roads

Inn-Roads is an amazing reservation system that has all the bells and whistles. 

Innroads

InnRoad has helped me expand my business, with 24/7 support!

The road to an effective property management, innRoad!

Always great

I am very satisfied with the overall customer service i recently received .

Customer Service

Great Support

Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad. They did an update before our 2021 season that left our automatic payments at the time of check in stop. You had to manually go into the folio and take payment. It was embarrassing. I could go on about why not use them but the CEO and CFO do not care about users. You can even read the reviews on Glassdoor about management. There are much better systems out there. Guest counts are off as the only way to add additional guest is by creating a addition charge versus updating the reservation. If you update the reservation it will reflect the current price which could be higher or lower then originally booked. 

Save your Money

InnRoad has the potential to be a great program. There’s a lot of hiccups that need to be fixed first. 

Needs to work out issues

Ashley,  

Thank you for leaving a review. We're glad to hear that you're enjoying the quantity of functions available in our software. Our #1 goal is to help hoteliers like you to grow your business. 

We're sorry to hear you're having issues with the group reservations features and channel manager. Our client services team will be reaching out to you directly to help resolve these problems and get your team back up to speed.

We strive to provide a great user experience for all customers and are continuously updating our software to reach greater potential.  It's with feedback like yours that we're able to continue to improve our offerings.  

Please feel free to reach out to support@innroad.com with any further comments, concerns, or suggestions you wish to share. We would love to provide a better customer experience for you. 

Best, 
innRoad Marketing Team 

Within the past 6 months, I have moved two small Inns over to InnRoad from RezOvation.  The Sales Team offered me a discount if I started the migration right away and although I was hesitant I agreed - No time like the present right.  Unfortunately, it was the beginning of the busy season and I couldn't do it and I asked if we could postpone the migration until the end of the season and they were more than happy to comply.
The move is relatively seamless but it is tedious work if you want to bring everything with you, that being said I wish some more of the functionality had been explained prior to the migration because I would have been able to make better decisions on how we specifically were going to handle different situations and I would have done things much simpler.  An Inn starting from scratch would be super simple.  Our Inns have unique rooms so we had to make a room type for almost every room which requires a little more time for everything that follows, but the end result is worth it.  

I work hard on yield management and InnRoads has many capabilities that RezOvations did not offer that I now take full advantage of.  This also translates into their Booking Engine capabilities. First, you set up your seasons, then your rates, then minimum stays (discuss this with your Implementation person first as there are several ways you can set this up).  It seems like a lot of steps, but once it is all in there it is super easy to work with.  Adding a short term special is very easy, especially if it is a discount off of your Rack rate.
You can automate some, all or none of your emails - so handy.  The reports are well put together and easy to use.  The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card.  
I mainly moved over because of the cost.  With RezOvations and using Bed & Breakfast.com to link to the OTA's for two properties. We have easily cut the cost in half.  I thought I would be giving up a lot of functionality with the reduced cost, but I have actually gained much more control of my rates.

Just do it...it's worth it.

The Support team is very responsive.  I have had a few little bugs, which I may have caused myself, but they have cleared them all up relatively quickly.

Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment

After 3 years I'm as excited about the software as the day I committed to implement it. Be sure you are prepared for booking out your hotel as this software increased efficiency and exposure quickly enabling you to sell all your inventory. Be prepared with the appropriate staff and supplies. The software continues to innovate and new features and functions are added frequently. You can take advantage of features instantly due to the cloud software. No worries about getting out of date software or requiring an IT specialist to help you roll it out. The people are the greatest value of the software

Transformed my business

InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far.

Once great PM solution with a great customer service

Innroad has been very responsive to the needs of the user.  As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed.    The last update that was done handled several of the additional functions I wanted to see in the software.  My experience has been great and I have had very little issues.

Love this Product!

We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates.
I would like to be able to have more than one travel agent % set up.

Very Happy!

Really great, especially on the support front. Ideal for smaller properties that really need a combo PMS + IBE solution. Beats the heck out of many other small vendors out there.

Lots of Features, Great Support

The reason I did not rate the price / value was I'm a Reservation Agent and unaware of the rate paid, definitely not because I think it unfair. I do however feel like with the customer support they offer 24/7 being superior than any I've dealt with I wouldn't even enter price in to my decision equation. It's like having great car insurance, price is irrelevant if excellent support is available when you need it. 

Definitely choose Innroads when user support matters

Automation and property organization have boosted sales and significantly saved time internally. 

Inn Road Customer Review

I am very impressed that I have a full property management system with back office accounting for a monthly fee and no investment.  It includes a booking engine and mobile app, allowing me to have a system that compares in many ways to the property management systems of the industry giants.

Very comprehensive system with great functionality

Excellent software with great customer services 

We moved to innRoad for the 24/7 customer service which is excellent. They normally can solve a problem over the phone, but if it takes longer they stay on top of it so you aren't wondering what is going on. Initially the way the software handled group bookings of multiple rooms wasn't very intuitive, but they have improved that greatly. Software is easy to use, reporting is good and booking engine works great.

innRoad Reviews - Page 3

224 reviews

User friendly, helpful staff

Great App but Not Always