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innRoad Reviews - Page 5
224 reviews
Recommended
Ed R.
Hospitality, 1-10 employees
Used daily for 2+ years
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Once you invest in the Start Up, it is too late to leave. You only find out how unresponsive the system is after you have invested thousands in payroll.
Keeps track of inventory; once you finally figure out how to use it. Customer Service is always pleasant.
Times you out while you are actively using it; suddenly it does not respond. You have to leave the site and wait for it to let you back in; it sometimes takes SEVERAL tries. Customer Service never does anything to accommodate the user and only rarely answers a difficult question in a timely manner. They just keep assigning another Case Number.
Leah R.
Hospitality, 1-10 employees
Used daily for 2+ years
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The reservation software is intuitive, as it is easy to navigate, set permissions, adjust document templates, set rate floors and run reports.
Setting up the seasons and rates is time consuming, but I am not sure how it would be made easier. It is a matrix system, so to simplify, I created a spreadsheet and then I can copy and paste it over into innRoad individually.