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innRoad Reviews - Page 6
224 reviews
Recommended
Julie F.
Hospitality, 11-50 employees
Used daily for 1-2 years
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I am so pleased with the innRoad reservation system. We've been using it for 16 months and I keep utilizing more and more of it's features. Customer Service is top notch! Whenever I have a question, I'm able to contact their tech support and get help right away with friendly and patient staff.
The clarity of the calendar (colors showing Holds and Guaranteed reservations) Details available within each reservation; with options for notes Ability to move guests from one cabin to another easily
Setting up the seasons and rates is a little tedious, but once you've done it a few times it makes sense.
J T T.
Hospitality,
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It is a very easy product to work with as well as train new staff. They are proficient on the basics of this software within 1 hr. The vendor is probably the most responsive and patient support staff. They are professional, resolve issues quickly, and always have your time as their top priority. They take the time to train you as they are resolving the issue as well as keeping you updated on any down time they may have updating the system.
They are working on being able to book and charge tours/groups easier. This is a little troublesome at times.
John, thanks so much for the kind words! We pride ourselves on how awesome our support team is and couldn’t be happier you enjoy working with them. The next time you have a group reservation, give us a call and we’d be more than happy to walk you through it!