Page 7 | innRoad Reviews - Pros & Cons, Ratings & more

Cloudbeds

innRoad

rezStream

HotelRunner

innRoad is an award-winning cloud-based property management system that supports independent hotels with anywhere-access to reservation, booking, billing, revenue, and reporting tools. innRoad customers report a 20% increase in bookings and a 10% increase in room revenue from utilizing the software.

Web-based

Windows

Manager 

It has been very easy to learn how to operate and the ability to run instant reports is great for tracking sales and growth.

Operator 

InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively.

Owner

Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.

Administration Assistant

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

Front Desk

At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.

General Manager

The sales team was super helpful even in showing my mom who is the owner that we would actually be saving time and money by going with a program like there.

management/chef

Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.

Overall its been a positive experience. The costumer service is great and can help out with any problem.

owner

Innroads has be responsive, collaborative and supportive. When ever we have had a problem or did not understand they were right there to help - immediately or in minutes.

B&B Manager

Much of the setup is confusing and awkward. There is also a lot of features I'd never use.

Owner/Manager

Every time I have called (only a few times since we started a couple of months ago) I received excellent service with all of my questions answered and issues resolved.

The customer service is top notch and I find this software tool extremely valuable to efficiently and successfully run my business.

Property Manager

My first reservation was in the 280,000's they now are over 5.8 million reservations and increasing rapidly. You will be very happy with Innroad.

Hotel Manager

Once great PM solution with a great customer service.

Manager

Overall a good experience,  quite a bit of tech support needed - at times the software kind of does its own thing and will not cooperate like it is supposed to.

Resort Hotel Manager 

The software is straight-forward and easy to train on, but in a saturated markety, the customer service certainly stands out as superb.

Product is very easy to use and easy for new employees to learn.

OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

RMS Cloud

Little Hotelier

Frontdesk Anywhere

RDPWin

Very Helpful

Super easy to use, very helpful, and above all else, incredible customer service! Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money!

Great Product

Easy to use!

I would recommend InnRoad POS for most if not all lodging establishments. I have a relationship through 2 properties I work with. I have found that all the customer service is timely and efficient and the software is very up to date.

InnRoad Conversion & Applicablility

After about 6 months, I'm finally getting used to the system, but surely there must be a simpler way to handle lodging management and reservations.

Very helpful technical service.

We recently opened a lodge portion on our resort and needed a reservation system. After research, we settled on InnRoad and we are extremely happy we did. I have worked with the Innroad team from the beginning to get us set up and it's honestly been a pleasure not a burden. From the back office reporting and ease of rate changing to training staff the whole experience has been great. 
I would recommend InnRoad to anyone looking for a reservation system that is not only easy to use but is easy on your budge`t. 

Blue Water Resort

I have been using the innRoad hotel management software platform since January of 2017 and I have been very impressed with the professional support during implementation and use. They offer ongoing webinars for specialized training on specific marketing and operational areas to maximize functionality. We have a small B & B with three guest rooms however, I can easily imagine scaling up to a larger operation on this platform. While the reservation aspects are somewhat superfluous for such a small business as ours, I am impressed with how easy it is to manage bookings and drive incoming reservations  from online travel agencies. It is particularly satisfying to see reservations pop up in my email while I am otherwise occupied. The reporting functions are robust and tie in seamlessly with our credit card processing and website booking engine.  I give the innRoad software and support team top marks.

1805 House B & B review of innRoad hospitality management software 

I've been using InnRoad for almost 3 years now, and have loved every minute of it! In 2014 I helped reopen a 200-year old historic New England Inn, and shopping for a PMS system was first on my list. We did not have much time to find staff, and train them, so finding a system that was easy to use was a priority. In just two demos I knew right away that this was the software for us! It is easy to use, affordable, and I have found the customer support to be excellent. We have increased our bookings, and guest satisfaction each of the last two years, thanks, InnRoad!!!!

Easy to use and Great Support!

easy going 

No contract and great customer support

InnRoad is the best road for our hotel! 

Peggy, thank you so much for the kind words! We’re so happy to hear you had a great implementation and are continuing to have success with the system. It’s been a pleasure working with you and your awesome team!

Great upgrade from manual systems, really helps drive sales.

I personally used technology and systems and also saw them come and go.  I can honestly say that innRoad has met and exceeded my expectations.

innRoad combines all essential functions of hospitality management, including booking, marketing, reporting and global distribution

Vermont Country Inn Satisfied User - innRoad Software

When they were trying to map to Expedia, they left out my two-bed units leaving me with 7 rooms total to rent during my peak season. They also had my website so screwed up, there were no links, no descriptions, no way to book and they had all the control over the site along with my booking partners Expedia and Booking.com. They would not contact me when I made multiple efforts to call and email over several days. When I was contacted, the Indian woman blamed me for telling them "not to include those rooms". Which was BS. Finally Booking.com made a three way call connecting me with customer service support. The representative took responsibility, fixed the immediate problems, and got me back up and running. Unfortunately for me, He was at the tail end of a month long F-UP by the otherInnRoad employees. InnRoad was so generous they refunded the month fee but I am out thousands. Comparisons from previous year indicate loss. I am still furious.

Poor Service and will not take responsibility for mapping errors

Great Customer Service!!

My review about Inn Road

Nadine, thanks for the great review! We’re happy that we’re able to help making reservations a little easier!

As for my numbers being less than perfect, I'm a firm believe in that there is Always room for improvement. We're only made perfect in our face-to-face meeting with the Lord.

Thanks.
Anna Garza
MGR, ABVI Clear Lake

Functional

I Love Innroads

InnRoad is helpful

Great Way to get started Online Booking Easily

Jason, thanks for the stellar review! Working with you and your team has been a blast to say the least. Keep up the incredible work!

Great support team! 

Overall Great

The customer service is the best part of this software.

User Friendly

We sampled Innroad and it is a very impressive system.  It is very easy to create and change rates, access history and finding returning guests and I found Innroad to be a very adaptable to our older phone system.  It is also easy to work with Expedia all third party booking agents.  We are a small hotel on the verge of a large expansion so Innroad has the right price for a small hotel but enough reporting and data accumulation to a facility a large hotel with a variety of outlets.  But the BEST thing about Innroad is the staff, especially Jeff Bakkensen who is very knowledgeable about his software and the workings of a hotel.  

innRoad Reviews - Page 7

224 reviews

Very Helpful

Great Product