Page 9 | innRoad Reviews - Pros & Cons, Ratings & more

Cloudbeds

innRoad

rezStream

HotelRunner

innRoad is an award-winning cloud-based property management system that supports independent hotels with anywhere-access to reservation, booking, billing, revenue, and reporting tools. innRoad customers report a 20% increase in bookings and a 10% increase in room revenue from utilizing the software.

Web-based

Windows

Manager 

It has been very easy to learn how to operate and the ability to run instant reports is great for tracking sales and growth.

Operator 

InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively.

Owner

Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.

Administration Assistant

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

Front Desk

At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.

General Manager

The sales team was super helpful even in showing my mom who is the owner that we would actually be saving time and money by going with a program like there.

management/chef

Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.

Overall its been a positive experience. The costumer service is great and can help out with any problem.

owner

Innroads has be responsive, collaborative and supportive. When ever we have had a problem or did not understand they were right there to help - immediately or in minutes.

B&B Manager

Much of the setup is confusing and awkward. There is also a lot of features I'd never use.

Owner/Manager

Every time I have called (only a few times since we started a couple of months ago) I received excellent service with all of my questions answered and issues resolved.

The customer service is top notch and I find this software tool extremely valuable to efficiently and successfully run my business.

Property Manager

My first reservation was in the 280,000's they now are over 5.8 million reservations and increasing rapidly. You will be very happy with Innroad.

Hotel Manager

Once great PM solution with a great customer service.

Manager

Overall a good experience,  quite a bit of tech support needed - at times the software kind of does its own thing and will not cooperate like it is supposed to.

Resort Hotel Manager 

The software is straight-forward and easy to train on, but in a saturated markety, the customer service certainly stands out as superb.

Product is very easy to use and easy for new employees to learn.

OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

RMS Cloud

Little Hotelier

Frontdesk Anywhere

RDPWin

inroad

Software booboo

We replaced our old software system a year ago and moved over to the Innroad System.  We couldn't have made a better choice!  Our old system was very unforgiving when a mistake was made and very complicated to use.  The Innroad system is very user friendly and very easy to train new employees on, but when there is a problem there is always help available.  If we had it to do over again, I would definitely choose Innroad!

Pros:  Easy program to use and train on!

Cons:  We are a small Inn located on a college campus, our accounting is not streamlined like a normal self operated business, so some "work arounds" have had to be made.

Wonderful Program!

I installed Innroad in 2011 for a new Inn I purchased after doing a lot of research on available systems. Innroad was by far the easiest system I found and my sales rep was incredible. Recently I purchased a second Inn and again installed Innroad as it is easy for multi properties. The 2 way interfaces are good. Customer Support is good and responsive. Some things are a little cumbersome but I recently trained a new member of staff on the system and she picked it up really quickly. Highly recommended.

Great System

Thank you David for the great review. We're glad it's helped you grow and purchase more locations!

Needs to be more user friendly though customer support is very good.

We are new to innRoad, but so far our experience has been great. The support in helping us get started and navigate the site has been phenomenal!

This is our first experience with an online booking engine.  We were very unfamiliar with the process.  InnRoad helped by patiently instructing us on how to use their software.  It has been fairly easy, even for complete novices.  We have appreciated all the people that we have worked with at InnRoad.  They seem to put customer service at the forefront.  So we can recommend them with confidence.  And having the booking engine has increased our direct bookings and well as giving us a new avenue to obtain bookings through Expedia ( and other agencies).

5 Star experience

Finding a reservation management system that was easy to use and affordable for a small 15 unit inn led us to innRoad.  We find the system easy to navigate for all of our needs, and we have almost always had helpful and professional assistance from the Customer Support.  Only lately have we experienced a few bumps in the road with support, but that is to be expected with a growing company.  Our service representative checks in on us frequently to insure things are working well, what more can you ask for.

Pretty Darn Good!

innRoad, a good choice for us!

Yesterday I had an issue with checking guests and I cannot remember the techs name but she recorded the issue and passed it on accordingly. 
Had the same issue again today and they had already begun looking into it and were able to show me how to get guests checked in the meantime while they patch their software, The support staff was super helpful and resolved the problem in less than five minutes!
I love how reachable the support team is and always get the problem resolved. 

Customer Service

Time Saver

We purchased InnRoad for our 4 small motel properties in 2012.  The product was just what we needed when we began running these properties and is growing with us to help support situations as they have arisen.  The support is always available and generally quick to resolve any issues, of course depending on the situation.  It is pretty user friendly and we have had great success training the new staff that have come on board without any issue.  

Works for us!

Great customer service, great software, just didn't fit our company as well as I had hoped. 

Great Software, but wasn't what we needed!

Great initial training and continued customer support.  Very user freindly hotel management software.

InnRoad

Royal Pain

Michael, I’m sorry you’ve encountered this.  I’ve passed this information along to your account manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you. 

We love this software!

Good , as I contact not much  inn road assistance. But when I call ,i have help ,and it is very fast ,accurate , and customer service is really good.This  sistem inn road is easy to use and it feet for small properties like ours . You just have to know how to use it properly and will give you great results.

New  Orleans Guest House

I have been using it for over a year now, I love it, it is very user friendly. If ever I do have an issue I just call and I am helped right away. I would recommend this to others.

Works great!!!

The out look is good but the function and preference is bad 

Fai, I’m sorry you’ve encountered this. I’ve passed this information along to your account manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.

Helpful to the hopeless!

Learn a lot on my mistakes

Quick, easy, and efficient.

I am a website developer and had a terrible time getting the new website hooked up to Innroad. Customer support was terrible and I couldn't even go in and change photos or update copy in their system.

Overall, inroads is a very good computer tool for a hotel company . 

innRoad Reviews - Page 9

224 reviews

inroad

Software booboo