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Kigo Logo

The Trusted Global Platform for Vacation Rental Managers

Kigo Reviews - Page 4

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156 reviews

KV
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Kaela V.

Real Estate, 1-10 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Kigo over promise under deliver

Reviewed 5 years ago

I wish I never invested the time with them, there client success team is a joke. They don't have the internal support they need to be a support. So they ignore push off and become unresponsive. They over-promise because they don't have the team backing them to make it happen.

Pros

one-stop all-inclusive, flexible if you know how to work it, Accounting feature

Cons

It takes to long to implement requested feature upgrades. The software isn't the real problem. Although there is a learning curve and ongoing support is necessary. The back office is whats holding back the good reviews. Sales over-promise or sell features that arent possible. Say they will call or email back to hear nothing and become unresponsive. They are completely comfortable washing the consumers time.

LF
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Luigi F.

1-10 employees

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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perfect to fit our needs

Reviewed 8 years ago

kigo was our best decision at the time we approached the shor rental market. even if there are so many software to manage properties and online reservations, kigo let us to be confident and able to use it since the beginning: it is easy to use and easy to learn how to use it. more, kigo creates us advantage in our third property management getting us a lot of utilities to correctly correspond reports, statement and value to owners, a very plus since this creates a very good relationship with owners so that they are always confident in what we are doing for them. we are a very young company in this market, and may be we are not able to exploit all the potentiality of the whole system, but of course kigo is our way to learn how to do it at best.

Pros

third property management, reporting about it, and area extra-net to owners log-in. direct linked to web site reporting area e-mails triggers

Cons

web site SEO photo loader without any edit program to correct payment register lack of a complete manual (even if the system is very easy to use and to learn, sometime a manual that explain you the overall functions to teach you how to manage it or give you some goods idea to implement your job, could be useful)