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KWHotel vs Cloudbeds Comparison

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Overview

KWHotel is a single multi-module reservations management solution for small and medium accommodation facilities, delivering...

Cloudbeds is a cloud-based hotel management software which enables property owners & managers to manage bookings, availability,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

60

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

19

2

0

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

5

4

3

2

1

122

42

6

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility.
Full support, good software for best value, easy to use and edit, works very well even with server, best choice for single user as well.
Easy to learn-Very good interface. Good functions ( reservations, room plan , basic but solid reports).

Pros

Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.

Cons

Very disappointed overall. We are a simple, small hostel which makes this all the more frustrating.
Three months and still unable to integrate my PayPal into their software on my website. No communication as to what is happening if you don't contact them.
Setup is a nightmare and customer support is horrible.

Cons

Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features42
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Cash Management
  • Channel Analytics
  • Channel Management
  • Charting
  • Check Printing
  • Contact Database
  • Credit Card Processing
  • Currency Conversion
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Email Templates
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Language
  • Multi-Property
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Price Optimization
  • Private Rooms
  • Pro Forma Invoices
  • Promotions Management
  • Rate Management
  • Receipt Management
  • Registration Management
  • Reminders
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • Room Inventory
  • Sales Reports
  • Single Property
  • Spa/Activity Management
  • Status Tracking
  • Third Party Booking
  • User Management
  • Total features61
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Cash Management
  • Channel Analytics
  • Channel Management
  • Charting
  • Check Printing
  • Contact Database
  • Credit Card Processing
  • Currency Conversion
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Email Templates
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Language
  • Multi-Property
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Price Optimization
  • Private Rooms
  • Pro Forma Invoices
  • Promotions Management
  • Rate Management
  • Receipt Management
  • Registration Management
  • Reminders
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • Room Inventory
  • Sales Reports
  • Single Property
  • Spa/Activity Management
  • Status Tracking
  • Third Party Booking
  • User Management

Integrations

  • Total integrations1
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReviewPro
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle
  • Wishbox
  • Xero
  • Zapier
  • Total integrations26
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReviewPro
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle
  • Wishbox
  • Xero
  • Zapier