KWHotel Features

KWHotel

Hotel reservations management with built-in accounting tools

4.62/5 (21 reviews)

KWHotel Feature Summary

  • Booking notes
  • Guest management
  • Single / group reservations
  • Multiple rate plans
  • Online booking
  • Payment processing
  • Third party booking
  • Car booking
  • Activities booking
  • System reminders
  • Four access levels
  • Statistical reports
  • Sales reporting
  • Reservations management
  • Reservations calendar
  • Guest reservation histories
  • Customer database
  • Billing and invoicing
  • Automatic system updates
  • Statistical charts
  • Pro forma invoicing
  • Credit card invoices
  • Custom pricing / rates
  • Hotel room bookings
  • POS integration options
  • Role-based permissions
  • Bill printing
  • Android mobile app
  • Booking management
  • Receipt management
  • Booking.com integration
  • User management
  • Permission management
  • Multiple room rates
  • Accounting module

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Calendar Management (45 other apps)
Channel Management (39 other apps)
Credit Card Processing (36 other apps)
Customizable Templates (23 other apps)
Electronic Payments (30 other apps)
Email Templates (24 other apps)
Invoice Management (30 other apps)
Online Booking Integration (37 other apps)
Price Management (27 other apps)
Reporting & Statistics (30 other apps)
Reservations Management (37 other apps)
Room Booking (37 other apps)
Third Party Integration (35 other apps)

Competitor Feature Comparison

Mobile apps

Android App


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KWHotel Feature Reviews

21 reviewers had the following to say about KWHotel's features:

Aung Aung

Great Software

2018-05-17

Great free hotel management software

Pros

Rooms Management Group booking Backup System Cancellation function Simple and Easy to use Cheap and Useful

Cons

No Auto Exchange Between USD and Myanmar Currency No guest room changing function Cannot print voucher Check in Check out function is a little hard to find for beginner user

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Luis Castro Milano

management optimization

2018-08-26

Ease to work in real time in times of dynamic changes that require timely and accurate decisions for the success of the hotel business.

Pros

the functionality for tourists to make their reservations.

Cons

the modules for the control of the locks of rooms, the management of restaurants and of accountability are additional

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ravi Mooss

Very easy and simple software. real vaule for your money

2016-09-02

Pros

Easy to operate, simple design, suites for hotels and small spas. very good support as well from the helpers.

Cons

Nothing specific. can have a online or mobile view of the current status of room booking.,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering KWHotel

full support, good software for best value, easy to use and edit, works very well even with server, best choice for single user as well..

Source: Software Advice
Helpful?   Yes   No
Read more
Dim Vl

Excellent software , value for money

2017-09-16

Problem solver..extremely useful in that rate ,high quality .

Pros

Easy to learn-Very good interface Good functions ( reservations, room plan , basic but solid reports) Automatic updates Good Support-Customization of various reports Good Connectivity with various third party softwares.

Cons

The mobile app needs improvement .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Kajware


Hi Dim!

It was a pleasure to read your review for KWHotel. It is always exciting to see the pros but I also have good news about the cons. Both the mobile and web apps are currently undergoing major improvements so hopefully the cons mentioned will soon become a remnant of the past for you!

Cheers,

Mariusz Luzar
KWHotel Support Team Manager

Read more
Peter Wilianto

Very generous company for offering free plan with almost all basic(+some advance feature&report).

2017-06-21

Easier booking/reservation, tracking customer history&information, many types&useful reports.

Pros

Many features and reports 4. Responsive support team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Kajware


Hi Peter!

Thank you so much for your feedback. Such messages always make us smiling ever more!

I can assure you that with the upcoming 0.47 update of all KWHotel versions, we intend to bring you even more joy with the hotel management :)

Read more
Pinelopi Kerasovi

The best support team ever

2015-06-25

It is highly costumizable, as you can add the rooms and the equipment, add the reservations and easily choose the suitable room for each client, make and print reports and statistics etc.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Kajware


Hi Pinelopi,

On behalf of the whole KWHotel Team I would like to thank you for your warm comments! There is no better motivation than to see someone acknowledge your hard work.

I hope that surprises waiting for you on our side in 2017 will only improve your opinion about KWHotel! :)

Best regards,

Mariusz Luzar
KWHotel Support Manager

Read more
Yetzabel Lawson

Excellent software, five stars!!!

2016-09-02

Pros

Product is excellent to manage all reservations and the room allocations.

Cons

Maybe it would be good to have a feature where we are able to print out an updated guests list at any time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering KWHotel

You will not regret to use KWHotel, I assure you. The price is excellent as well.

Source: Software Advice
Helpful?   Yes   No
Read more
sylvain neuenschwander

Nice and simple

2016-10-22

We definetly like the way we could customize booking confirmation emails to be easily sent to each customer, regarding the different kind of room they booked, if they used a gift certificate or not ...

Pros

- the safe storage of clients informations on kwHotel database - the customised xml booking confirmation

Cons

- it sometime takes time to load the database

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael Rodriguez

Cheap Rooms Guesthouse Patong is a 14 unit Guesthouse. KW is easy. Accurate. Reliable.

2018-05-07

Pros

If we had a credit card, I'd buy the Pro version.

Cons

We do not have a credit card.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Dejan Markovic

Good software for fair price

2016-09-02

Pros

KW hotel has flexibility to be used both for hostel an apartments businesses, it is simple and straightforward. You can also order tailor made solutions. But the best thing is support that you get almost instanteniosly.

Cons

Reporting by booker, by country and by room type.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering KWHotel

Don't buy one of those fancy software. KW hotel works for you.

Source: Software Advice
Helpful?   Yes   No
Read more
Beverly Graves

Worst customer service ever.

2016-10-12

Located in Poland so no one is available for any assistance unless you stay up until 3am EST when you have questions or issues.

Pros

User friendly interface

Cons

Everything regarding customer service and technical assistance is sub-par.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering KWHotel

Don't waste your time or money. You will regret it.

Source: Software Advice
Helpful?   Yes   No
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Diane van Jaarsveld

Verified Reviewer

User Friendly

2017-05-11

Pros

My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

A great platform that works well for small hotels

2018-07-03

Pros

The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility.

Cons

The system is a good starting point but it lacks some key functions, it has been designed for the smaller less experienced property in mind, the system does have the opportunity to grow and be an all-rounder platform, but it needs to have further development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ervin Bytyci

Very practical and easy to use software

2016-09-02

Pros

It is very easy to use, very intuitive software, allows for integration with other software

Cons

The thing I like least about the product and the vendor is that is a new company and needs several updates in order to match up with possible improvements to the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering KWHotel

Include a waiting list in the room booking in order to have a better view of alternative clients accommodation in case of cancellations

Source: Software Advice
Helpful?   Yes   No
Read more
Jose Martinez

Very nice but...

2017-08-18

Overall, recommended 100%.

Pros

* Ease of use * Compact and can access from multiple PCs/locations * Support via email is pretty quick

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Virgilio Verlinieri

Awesome product plus great support

2016-09-02

Pros

Software is well done and works flawlessly in every situation, but most of all it has all the features of the expensive ones with a cheap price. What more ?

Cons

software is well coded and is strong enoght for everyday use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering KWHotel

Great sync with your channel manager (this is one of my favourite option)

Source: Software Advice
Helpful?   Yes   No
Read more
Anne Nguyen Van Plat

Great product, Great customer service.

2016-09-12

Pros

It is simple. Easy to learn how it works.

Cons

There is no dis like about the product or the vendor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering KWHotel

If you are looking for a great reservation/bookingsystem toether with back office features don't hesitate to take KWHotel softwear. For a small hotel like us with a small budget it made our life easier.

Source: Software Advice
Helpful?   Yes   No
Read more
KAREN CHRYSAFINA

Briefly summarize your experience with this product.

2016-09-03

Pros

It make my jobs easier and it has a great support team.

Cons

It was a bit challenging to set up in the beginning. But I have been using these products for 5 years now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering KWHotel

That it has all you need from reservation to invoicing your guests. It is easy to use and you don't even have to be on your computer to have access as you can have access on you mobile as well.

Source: Software Advice
Helpful?   Yes   No
Read more
Edeane Bryan Mundin

Great Product!!

2016-09-03

Pros

It is very easy to use, you can train someone very easily with it.

Cons

Our structure has a very slow internet. It is very difficult at times to maintain a stable connection with our server.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering KWHotel

Choose wisely!! This product is affordable and very useful for hotel/resort/lodge.

Source: Software Advice
Helpful?   Yes   No
Read more
john humberstone

A answer to your front desk problems

2016-09-03

Pros

it has everything you want from a diary system, it is easy to use, very informative, it gives a at a glance view of what is happening in your hotel/guesthouse.

Cons

KW hotels is a superb software and support company, it gives a fast reliable and informed service fo the end user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering KWHotel

you wont regret it. its extremely easy to use, very visual and reliable.

Source: Software Advice
Helpful?   Yes   No
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Vladislav Kupershteyn

Excellent Reservation software. Highly recommended

2016-09-03

Pros

KW Hotel software is easy to setup and use, and it includes a large number of features on par with many of its larger competitors but at a fraction of the cost.

Cons

Software crashes on extremely rare occasions but it is usually fixed by restarting the program.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering KWHotel

We have been using KW hotel for many years and cannot fault it at all.

Source: Software Advice
Helpful?   Yes   No
Read more