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Little Hotelier vs HotelKey Comparison

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Overview

Category Leaders

Little Hotelier is the one property management system that makes it easy to manage your property, connect to channels, convert...

Category Leaders

HotelKey is a property management software that helps businesses in the hospitality industry handle room bookings, payment...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

109

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

4

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

156

5

4

3

2

1

77

33

19

15

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
71%
would recommend this app

4.7

72

5

4

3

2

1

56

11

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.
After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us.
The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting.

Pros

The customer support team are there 24/7. Customer care very important and they are very good at it.
I have been using HotelKey PMS for over 2 years now and I can't tell you how happy I am. The system is super easy to learn and use.
Robust, user friendly everything on your finger tip software is so simple. Touchscreen app working on Apple devices is simply amazing and fast.

Cons

Since the updates, it lags when you try to drag a booking between rooms/ beds and it also refreshes every time you try to do something which is very frustrating.
Initially it was horrible and we began looking for alternatives.
We experienced double bookings due to glitching of the channel manager and booking engine. Technical support failed to take responsibility, simply blaming the OTAs.

Cons

Worst decision to buy this app. Credit card machines Loses connectivity every other day and it takes them 48 hours to fix it.
Ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app.
It has became a little complicated for no reason.
  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features60
  • API
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Dorms
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Extended Stay
  • Financial Management
  • For Hostel/Dorm Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Kill Switch
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Property
  • Online Booking
  • Order Management
  • Partner Management
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • Property Management
  • Rate Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • Self Check-In/Check-Out
  • Single Property
  • Spa/Activity Management
  • Third Party Booking
  • Third-Party Integrations
  • Website Integration
  • Website Management
  • Total features34
  • API
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Dorms
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Extended Stay
  • Financial Management
  • For Hostel/Dorm Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Kill Switch
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Property
  • Online Booking
  • Order Management
  • Partner Management
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • Property Management
  • Rate Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • Self Check-In/Check-Out
  • Single Property
  • Spa/Activity Management
  • Third Party Booking
  • Third-Party Integrations
  • Website Integration
  • Website Management

Integrations

  • Total integrations2
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations6
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

SP
AvatarImg

Shiv P.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

HotelKey logo

HotelKey

Nice cloud based application

Reviewed 4 years ago
Pros

Comes with all add-on and easy/quick to learn for employee.

Cons

Can be little more flexible for small motel. They use 2 decimal accounting which some users like me can be more tedious to fix each amounts. Reports can be improved.

GU
AvatarImg

Gary U.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HotelKey logo

HotelKey

One of the best software for the industry

Reviewed 2 years ago

Excellent so far. Have seen other operating software, but HotelKey has that upset edge and still can be an undisputed leader even when others have already started implementing similar features. The strength of HotelKey is the grass root understanding of business needs of end user; and it’s been solidify by the excellent TEAM. Just love it .

Pros

Ease of operation and user friendliness. Not to mention the critical backend support team; very knowledgeable and helpful.

Cons

With latest update, it’s kind of taking away the simple handling it had. It has became a little complicated for no reason. Hope it won’t kill its USP and essence to be the most sought after front desk system in the industry

RM
AvatarImg

Rocky M.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HotelKey logo

HotelKey

king of software, Next generation

Reviewed 4 years ago

HotelKey is the best known software from all others PMS systems used. It’s secured safe fast and easy. Staff loves it, management loves it, guest loves it .. easy and fast check in. 24/7 support offers immediate response & 1on1 chat and conversation with remote login is best & next generation.

Pros

Robust, user friendly everything on your finger tip software is so simple. Touchscreen app working on Apple devices is simply amazing and fast. Regular updates to keep the software on the top. Our staff and other department loves it.

Cons

Being a Multy property owners I simply wish to give more excess like Indipendent property owners get HKapp full services. Under motel6 banner we are little bound to get full excess but give owner full excess. Remove Android sign pads & simply use iOS sign pads. Possible get Spanish language printout for housekeeping Dept.