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Little Hotelier vs RMS Cloud Comparison

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Overview

Category Leaders

Little Hotelier is the one property management system that makes it easy to manage your property, connect to channels, convert...

Category Leaders

RMS is a flexible and scalable cloud-based property management solution designed to help hospitality operators increase their...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

10

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

137

5

4

3

2

1

75

32

13

10

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

4.4

369

5

4

3

2

1

214

118

24

6

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.

JS

James S.

After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us.

CD

Catherine D.

The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting.

CD

Catherine D.

Pros

Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain.

pv

preeti v.

My overall experience is really good. I've been using RMS for over a year now and I am super comfortable with using this system.

cm

candice m.

Easy on a daily basics and very useful for what we need. And the support team is amazing.

OM

Oana M.

Cons

Since the updates, it lags when you try to drag a booking between rooms/ beds and it also refreshes every time you try to do something which is very frustrating.

SN

Sam N.

Initially it was horrible and we began looking for alternatives.

TN

Tom N.

I was trying to input previous guests into the system and customize emails for marketing. There was no way to do this without creating a reservation, then cancelling it.

LB

Lori B.

Cons

At present there is a considerable lag and with the changes it can become frustrating.

TS

Tracey S.

Group booking - hate how many clicks. I always struggle with rate setup.

MD

Melissa D.

The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.

DB

Danielle B.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features54
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Boat Maintenance
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Client Portal
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Extended Stay
  • Facility Management
  • Financial Analysis
  • For Campgrounds
  • For Summer Camps
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marina Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Reservations
  • Opportunity Management
  • Order Management
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Permit Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • Rate Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real-time Updates
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Self Service Portal
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Social Media Integration
  • Spa/Activity Management
  • Storage Management
  • Task Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • Transaction History
  • User Management
  • Utility Billing
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management
  • Total features137
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Boat Maintenance
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Client Portal
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Extended Stay
  • Facility Management
  • Financial Analysis
  • For Campgrounds
  • For Summer Camps
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marina Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Reservations
  • Opportunity Management
  • Order Management
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Permit Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Promotions Management
  • Rate Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real-time Updates
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Self Service Portal
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Social Media Integration
  • Spa/Activity Management
  • Storage Management
  • Task Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • Transaction History
  • User Management
  • Utility Billing
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management

Integrations

  • Total integrations1
  • Authorize.Net
  • Beyond
  • Braintree
  • Breezeway
  • Duve
  • Google Analytics 360
  • Lightspeed Restaurant
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Quickbooks Online
  • ResortCleaning
  • SiteMinder
  • Stripe
  • Whistle Messaging
  • Xero
  • Zapier
  • Total integrations7
  • Authorize.Net
  • Beyond
  • Braintree
  • Breezeway
  • Duve
  • Google Analytics 360
  • Lightspeed Restaurant
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Quickbooks Online
  • ResortCleaning
  • SiteMinder
  • Stripe
  • Whistle Messaging
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Little Hotelier logo

Little Hotelier

Poor invoicing workflow with account customers

Reviewed 6 years ago

We moved from Reservation Master Pro which had poor support, security issues and was not cloud based. Every system has its challenges however. We have less errors with LH however invoicing workflow to account customers is very time consuming and takes more time than the previous software. They are not very responsive to queries and you get the corporate runaround.

Pros

*Cloud based *Siteminder linkage *Security features *Credit card verification

Cons

Visuals are clunky *Generates unprofessional invoices to customers and cannot automatically produce a PDF invoice which most corporate customers require. *Very basic reporting making reconciliations difficult. *Tax invoice numbers on bookings do not match actual invoices *No integration to Xero

Vendor response

Hi Tracey, Thank you for taking the time to review us. We have passed your feedback on to the product team and they are currently evaluating the most effective solution for these features. Regards, The Little Hotelier Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Little Hotelier logo

Little Hotelier

We have been using this software for over 18 months now. A few thoughts...

Reviewed 5 years ago
Pros

Set up and ease of use. Linkage to Siteminder Cloud based which you can access form multiple devices. Can think of anything else to recommend here?

Cons

Poor financial and room performance reporting. Invoicing workflow abysmal - --Unable to search under an invoice number which makes reconciliation very time intensive. --PDF invoice generation is not automatic when sending an invoice --Cannot run a debtors report --Invoices are HTML embedded into email, do no print correctly Visual cues are poor compared to similar products e.g. outstanding payments, occupancy at a glance. Customer support is slow and they don't respond to the basic issues with any timeline for implementation of fixes. No communication when software changes are made

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Little Hotelier logo

Little Hotelier

If you are an entrepreneur in the hotel industry, I recommend Little Hotelier.

Reviewed 4 years ago
Pros

Ideal for managing lodging reservations of inns and small houses for the reception of guests. It allows the administration of activities and procedures that are inherent to the sales and marketing of the hotel service. It is versatile because the information is stored in the cloud and also easy to use.

Cons

It is not functional for large hotels, but when we are aware of that, it is not something that does not worry, because it represents a great support for those who undertake in the hotel area.

Vendor response

Hi Cristina, Thanks for taking the time to review Little Hotelier. We're happy to hear that your experience with our product has been positive. Let us know if we can help you with anything. Thanks, Kaitlyn @ Little Hotelier

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Little Hotelier logo

Little Hotelier

Essential foundation product for smaller hotel - could not function without it

Reviewed 5 years ago

Excellent support. Responsive team. Cloud based pricing makes it an obvious choice for a smaller operation. Good on basic features. I do want more to provide for hotel/restaurant products that do not involve room nights as the key metric. Smaller hotels sometimes try to sell services that are not always framed in number of room nights. They are listening but I am still hopeful it will come soon.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Ralph, Thank you kindly for taking the time to review Little Hotelier. It is great to hear such positive feedback. We welcome as much feedback as possible as we are always trying to improve our products to best suit our customers. We will keep in touch regarding your feature request and look forward to working with you for years to come. Thanks, The Little Hotelier Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Little Hotelier logo

Little Hotelier

Good for small properties, but....

Reviewed 5 years ago

It's an australian company, so they're not really dedicated to the US market. Just last year you could not enter a Discover card transaction. The biggest plus is ease of use (because there's not many features). It's cloud based which is great for taking reservations from a mobile enabled tablet when you're on the beach....to use a smart phone is hard but not impossible. you have a powerful interface...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Little Hotelier logo

Little Hotelier

Taking on Little Hotelier was the best decision we made for our business.

Reviewed 6 years ago

Little Hotelier promised to streamline our booking systems and give us the sort of stats and control a large very expensive accommodation booking program would deliver. All of this with cloud based software which means I can access LH from any computer anywhere in Australia, or indeed the world It combines seamlessly with Siteminder channel manager to integrate our online bookings with our phone bookings to give us a complete picture of our B&B business. This gives us a far better insight into decision making for the future. We look forward to a more user friendly mobile version for owners to use on iPads and mart phones when away from the business, I'm sure this is not far away!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Richard, Thank you so much for your review! Not long to wait for a refresh of a beautiful mobile experience - we can't wait to share this with you! Thanks, The Little Hotelier Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Little Hotelier logo

Little Hotelier

Works great....in Australia

Reviewed 6 years ago

Simple and quick cloud system built on Siteminder channel manager. Made for Australian market, has been in US for one year (only), and still no support for Discover cards! Horrible useless reporting module. Guest emails are not editable....you can add some things to the confirmation email, but there are no marketing emails. You cannot edit the format of reservation cards so they print on two pages which is a waste of paper. US based customer service can't do much but relay suggestions to Australia. Only 3 status colors, and no way to flag a guest/customer. Customer service says it's 'front desk software not a PMS'. Then why is it being sold as a PMS???!!! Siteminder as a channel manager is great, so I would look at PMS's that integrate with it.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Conrad, Thanks for your review and we're sorry that you were not 100% satisfied with Little Hotelier. We really appreciate your business and want to help you achieve your goals. As you know we are integrating Stripe as part of the Little Hotelier solution and this will give you automations across payments. We hope that we can help resolve this for you from our Dallas office! Thank you for choosing to partner with Little Hotelier. Kind regards, The Little Hotelier Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RMS Cloud logo

RMS Cloud

RMS experience

Reviewed 2 years ago

Very good.

Pros

RMS is user-friendly, and easy to navigate. There are little quirks in it but once identified are easily managed and applied.

Cons

Not being able to omit certain guests from scheduled emails & EDM content options are very limited. (Could be linked to a simple graphics program like Canva??)

Vendor response

Hi Carole, thank you so much for leaving a positive review, we're pleased to hear that the software is a hit with your cabin and tourist park. We are looking at making enhancements to our EDM module which will include image editing capabilities and other exciting features that will help with creating professional and eye-catching campaigns. You can also segment guests using our report writer, an advanced tool that allows you to segment guest data on a range of criteria, including length of stay, time of stay, with/without children, birthday, number of visits, company, etc. Hopefully this will help you to omit certain guests from emails. More information can be found in our help centre articles.

Overall Rating