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Little Hotelier vs RMS Cloud Comparison
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Overview
Little Hotelier is the one property management system that makes it easy to manage your property, connect to channels, convert...
RMS is a flexible and scalable cloud-based property management solution designed to help hospitality operators increase their...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
10
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
JS
James S.
CD
Catherine D.
CD
Catherine D.
Pros
pv
preeti v.
cm
candice m.
OM
Oana M.
Cons
SN
Sam N.
TN
Tom N.
LB
Lori B.
Cons
TS
Tracey S.
MD
Melissa D.
DB
Danielle B.
Key features
- Total features54
- API
- Access Controls/Permissions
- Accounting
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Billing Rate Management
- Boat Maintenance
- Booking Management
- Booking Notes
- Built-in Accounting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Catering Management
- Channel Analytics
- Channel Management
- Client Portal
- Commission Management
- Communication Management
- Compliance Management
- Contact Database
- Contact Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Dorms
- Drag & Drop
- Dynamic Pricing
- Electronic Payments
- Email Management
- Email Marketing
- Email Templates
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Extended Stay
- Facility Management
- Financial Analysis
- For Campgrounds
- For Summer Camps
- For Vacation Rentals
- Front Desk Management
- GDS/OTA Integration
- Geographic Maps
- Group Reservations
- Guest Check-in/Check-out
- Guest Communications
- Guest Experience Management
- Historical Reporting
- Housekeeping Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Kill Switch
- Lead Management
- Loyalty Program
- Maintenance Management
- Maintenance Scheduling
- Marina Management
- Marketing Automation
- Mobile Access
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Sync
- Multi-Currency
- Multi-Language
- Multi-Location
- Multi-Property
- Online Booking
- Online Forms
- Online Payments
- Online Registration
- Online Reservations
- Opportunity Management
- Order Management
- Owner Statements
- Partner Management
- Partner Portal
- Payment Processing
- Performance Metrics
- Permit Management
- Point of Sale (POS)
- Price / Margin Management
- Promotions Management
- Rate Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real-time Updates
- Registration Management
- Reminders
- Rental Management
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Restriction Management
- Revenue Management
- Reviews Management
- Room Booking
- Room Inventory
- SMS Messaging
- Sales Reports
- Search/Filter
- Self Service Portal
- Single Property
- Site Maps
- Site Reservation Management
- Social Media Integration
- Spa/Activity Management
- Storage Management
- Task Management
- Template Management
- Third Party Booking
- Third Party Integrations
- Transaction History
- User Management
- Utility Billing
- Website Integration
- Website Management
- WordPress Integration
- Work Order Management
- Total features137
- API
- Access Controls/Permissions
- Accounting
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Billing Rate Management
- Boat Maintenance
- Booking Management
- Booking Notes
- Built-in Accounting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Catering Management
- Channel Analytics
- Channel Management
- Client Portal
- Commission Management
- Communication Management
- Compliance Management
- Contact Database
- Contact Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Dorms
- Drag & Drop
- Dynamic Pricing
- Electronic Payments
- Email Management
- Email Marketing
- Email Templates
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Extended Stay
- Facility Management
- Financial Analysis
- For Campgrounds
- For Summer Camps
- For Vacation Rentals
- Front Desk Management
- GDS/OTA Integration
- Geographic Maps
- Group Reservations
- Guest Check-in/Check-out
- Guest Communications
- Guest Experience Management
- Historical Reporting
- Housekeeping Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Kill Switch
- Lead Management
- Loyalty Program
- Maintenance Management
- Maintenance Scheduling
- Marina Management
- Marketing Automation
- Mobile Access
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Sync
- Multi-Currency
- Multi-Language
- Multi-Location
- Multi-Property
- Online Booking
- Online Forms
- Online Payments
- Online Registration
- Online Reservations
- Opportunity Management
- Order Management
- Owner Statements
- Partner Management
- Partner Portal
- Payment Processing
- Performance Metrics
- Permit Management
- Point of Sale (POS)
- Price / Margin Management
- Promotions Management
- Rate Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real-time Updates
- Registration Management
- Reminders
- Rental Management
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Restriction Management
- Revenue Management
- Reviews Management
- Room Booking
- Room Inventory
- SMS Messaging
- Sales Reports
- Search/Filter
- Self Service Portal
- Single Property
- Site Maps
- Site Reservation Management
- Social Media Integration
- Spa/Activity Management
- Storage Management
- Task Management
- Template Management
- Third Party Booking
- Third Party Integrations
- Transaction History
- User Management
- Utility Billing
- Website Integration
- Website Management
- WordPress Integration
- Work Order Management
Integrations
Alternatives
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User reviews that mention these apps
Tracey S.
Hospitality, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
We moved from Reservation Master Pro which had poor support, security issues and was not cloud based. Every system has its challenges however. We have less errors with LH however invoicing workflow to account customers is very time consuming and takes more time than the previous software. They are not very responsive to queries and you get the corporate runaround.
*Cloud based *Siteminder linkage *Security features *Credit card verification
Visuals are clunky *Generates unprofessional invoices to customers and cannot automatically produce a PDF invoice which most corporate customers require. *Very basic reporting making reconciliations difficult. *Tax invoice numbers on bookings do not match actual invoices *No integration to Xero
Hi Tracey, Thank you for taking the time to review us. We have passed your feedback on to the product team and they are currently evaluating the most effective solution for these features. Regards, The Little Hotelier Team
Tracey R.
Used daily for 1-2 years
Review source
Share this review:
Little Hotelier
We have been using this software for over 18 months now. A few thoughts...
Set up and ease of use. Linkage to Siteminder Cloud based which you can access form multiple devices. Can think of anything else to recommend here?
Poor financial and room performance reporting. Invoicing workflow abysmal - --Unable to search under an invoice number which makes reconciliation very time intensive. --PDF invoice generation is not automatic when sending an invoice --Cannot run a debtors report --Invoices are HTML embedded into email, do no print correctly Visual cues are poor compared to similar products e.g. outstanding payments, occupancy at a glance. Customer support is slow and they don't respond to the basic issues with any timeline for implementation of fixes. No communication when software changes are made
Cristina Marcano L.
Verified reviewer
11-50 employees
Review source
Share this review:
Little Hotelier
If you are an entrepreneur in the hotel industry, I recommend Little Hotelier.
Ideal for managing lodging reservations of inns and small houses for the reception of guests. It allows the administration of activities and procedures that are inherent to the sales and marketing of the hotel service. It is versatile because the information is stored in the cloud and also easy to use.
It is not functional for large hotels, but when we are aware of that, it is not something that does not worry, because it represents a great support for those who undertake in the hotel area.
Hi Cristina, Thanks for taking the time to review Little Hotelier. We're happy to hear that your experience with our product has been positive. Let us know if we can help you with anything. Thanks, Kaitlyn @ Little Hotelier
Ralph G.
Review source
Share this review:
Little Hotelier
Essential foundation product for smaller hotel - could not function without it
Excellent support. Responsive team. Cloud based pricing makes it an obvious choice for a smaller operation. Good on basic features. I do want more to provide for hotel/restaurant products that do not involve room nights as the key metric. Smaller hotels sometimes try to sell services that are not always framed in number of room nights. They are listening but I am still hopeful it will come soon.
No pros were added to this review
No cons were added to this review
Hi Ralph, Thank you kindly for taking the time to review Little Hotelier. It is great to hear such positive feedback. We welcome as much feedback as possible as we are always trying to improve our products to best suit our customers. We will keep in touch regarding your feature request and look forward to working with you for years to come. Thanks, The Little Hotelier Team
conrad m.
Review source
Share this review:
It's an australian company, so they're not really dedicated to the US market. Just last year you could not enter a Discover card transaction. The biggest plus is ease of use (because there's not many features). It's cloud based which is great for taking reservations from a mobile enabled tablet when you're on the beach....to use a smart phone is hard but not impossible. you have a powerful interface...
No pros were added to this review
No cons were added to this review
Richard W.
Review source
Share this review:
Little Hotelier
Taking on Little Hotelier was the best decision we made for our business.
Little Hotelier promised to streamline our booking systems and give us the sort of stats and control a large very expensive accommodation booking program would deliver. All of this with cloud based software which means I can access LH from any computer anywhere in Australia, or indeed the world It combines seamlessly with Siteminder channel manager to integrate our online bookings with our phone bookings to give us a complete picture of our B&B business. This gives us a far better insight into decision making for the future. We look forward to a more user friendly mobile version for owners to use on iPads and mart phones when away from the business, I'm sure this is not far away!
No pros were added to this review
No cons were added to this review
Hi Richard, Thank you so much for your review! Not long to wait for a refresh of a beautiful mobile experience - we can't wait to share this with you! Thanks, The Little Hotelier Team
Conrad M.
Review source
Share this review:
Simple and quick cloud system built on Siteminder channel manager. Made for Australian market, has been in US for one year (only), and still no support for Discover cards! Horrible useless reporting module. Guest emails are not editable....you can add some things to the confirmation email, but there are no marketing emails. You cannot edit the format of reservation cards so they print on two pages which is a waste of paper. US based customer service can't do much but relay suggestions to Australia. Only 3 status colors, and no way to flag a guest/customer. Customer service says it's 'front desk software not a PMS'. Then why is it being sold as a PMS???!!! Siteminder as a channel manager is great, so I would look at PMS's that integrate with it.
No pros were added to this review
No cons were added to this review
Hi Conrad, Thanks for your review and we're sorry that you were not 100% satisfied with Little Hotelier. We really appreciate your business and want to help you achieve your goals. As you know we are integrating Stripe as part of the Little Hotelier solution and this will give you automations across payments. We hope that we can help resolve this for you from our Dallas office! Thank you for choosing to partner with Little Hotelier. Kind regards, The Little Hotelier Team
Carole M.
Leisure, Travel & Tourism, 11-50 employees
Used daily for 2+ years
Review source
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Very good.
RMS is user-friendly, and easy to navigate. There are little quirks in it but once identified are easily managed and applied.
Not being able to omit certain guests from scheduled emails & EDM content options are very limited. (Could be linked to a simple graphics program like Canva??)
Hi Carole, thank you so much for leaving a positive review, we're pleased to hear that the software is a hit with your cabin and tourist park. We are looking at making enhancements to our EDM module which will include image editing capabilities and other exciting features that will help with creating professional and eye-catching campaigns. You can also segment guests using our report writer, an advanced tool that allows you to segment guest data on a range of criteria, including length of stay, time of stay, with/without children, birthday, number of visits, company, etc. Hopefully this will help you to omit certain guests from emails. More information can be found in our help centre articles.
Dionn D.
Leisure, Travel & Tourism, 1-10 employees
Used daily for less than 6 months
Review source