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Little Hotelier Reviews - Page 2
163 reviews
Recommended
Verified reviewer
Hospitality, 11-50 employees
Used daily for 1-2 years
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En costos es más accesible que otros channel manager, pero podría ofrecer más por el costo, tuve que pagar penalizaciones de reserva por sobreventa y políticas de airbnb, airbnb demostro que la responsabilidad no era de ellos sino de Little Hotelier. Inicie el proceso de cancelación y te piden al menos 30 días mínimo para hacer la cancelación, retardan el contacto para tomar otros 30 días de contato + 30 días de la cancelación oficial. Al final se supone si aceptan tu cancelación por correo siempre y cuando te manden uno Confirmo que hemos procesado su solicitud para cancelar la suscripción con Little Hotelier con fecha efectiva el 1 de Enero, cumpliendo así el aviso de 30 días requerido para cancelaciones. Para más información puedes consultar nuestra política en los Términos y Condiciones. Es una lástima que se vayan, pero si algo cambia en el futuro, no dude en contactarnos y estaremos encantados de evaluar la mejor manera de respaldar a su negocio y a usted. Little Hotelier queda a su disposición para aclarar cualquier duda y brindarle la asistencia necesaria. Para obtener más ayuda, contáctenos a través del chat (directamente en la plataforma) o a través de nuestro Centro de Soporte ???????. Para conocer nuestro portafolio, que está siempre evolucionando y trayendo novedades al mundo hotelero, visite nuestra página web: Plataforma Hotelera SiteMinder y conoce más :) Saludos cordiales, Yo cancelé desde noviembre y me cobraron diciembre y seguro me van a cobrar Enero también.
Son rápidos para venderte el producto y te dan un soporte inicial muy bueno, la interfaz es fácil y tienen una app que puede darte una facilidad remota.
Su sincronización con los canales no es la mejor, deja mucho que desear debido a que tienen frecuentes caídas, entonces en una temporada alta te puede generar sobre venta y después de los 3 meses el servicio cae mucho, no hay soluciones inmediatas.
Showing original review in Spanish. See translation
Hola Simon, Lamentamos profundamente la frustración y la decepción que has experimentado. Agradezco que hayas traído este asunto a mi atención. No podemos ver tu información de contacto aquí. Esperamos poder comunicarnos contigo. Aquí tienes mi correo electrónico: zidane.doshi@siteminder.com . No dudes en contactarme tan pronto como puedas; estaré encantado de ayudarte de manera inmediata. Un cordial saludo, Zidane
David S.
Leisure, Travel & Tourism, 1-10 employees
Used daily for 2+ years
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I am so tired of chat staff assuming I don't know how to edit someone's email address in a booking, they even take time to explain to me how to open a booking. I've been using the product longer than they have. I know they get people who don't know how to check a computer is switched on, but I am not one of them and just wish I didn't have to keep repeating myself. I also wish they knew what "I can't edit anything at all in the booking" means rather than suggesting I edit something in the booking (yes, this is what happens each time).
Generally it has great features for a small accommodation property and has everything in one spot, easy to use and the phone app has many great features to help when out and about.
Chat staff not reading what I write. Two months back I had an issue where a direct booking created by the guest is not able to be checked in, modified or payment recorded. I am very experienced with the system but had the live chat staff explain to me how to edit a booking from scratch, ignoring almost all of what I had explained earlier. Eventually the person realised there was a problem and it was escalated. Now I have another direct booking doing the same thing (numerous others in the meantime work fine). Once again the chat person does not understand there is a problem and asked me to perform the same things as last time (e.g. delete the guest email and type it in manually, which is exactly what I had told them would not work). Back around Christmas just gone I had issues with double bookings and it took a lot of effort to get it escalated and for them to identify it was indeed their system. I knew more than the chat staff and I was assured the staff involved would have further education. I now find I have chat staff not reading my messages before responding and it is simply not good enough for the price I pay. There is a lot I love about the Little Hotelier system, but with cheaper options out there I expect better quality service.
Hi David Scotman, I’m really sorry to hear about these ongoing issues with our chat support. I believe our team has been in touch with you regarding your your experience with the system. If there's anything we can assist you with please email me directly at ereena.rosli@siteminder.com Regards, Ereena