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Little Hotelier Reviews - Page 4

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163 reviews

JR
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Jacqueline R.

Hospitality, 1-10 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Little Hotelier

Reviewed 4 years ago

Brilliant really. Very helpful support staff too.

Pros

It's so easy to use! And it pulls all the information into one place and I can access it from anywhere.

Cons

I would like to be able to personalise the confirmation emails that I send to clients. I would also like to have more options to add details to the invoices. I find it really frustrating having to log into the app all the time too and it would be great to be able to see more info in the app.

Vendor response

Hi Jacqueline, Thank you so much for taking the time to review us. We are so glad to hear your are having a great experience with us and that our support team are doing a good job helping you when you need it. We work everyday to keep improving our products and offer a seamless experience for our customers. Thanks for trusting us to be your partner! Warmest, Jessica

WP
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Werner P.

Hospitality, 1-10 employees

Used daily for less than 6 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good reliable booking solution

Reviewed 5 years ago

We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Pros

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Cons

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

Vendor response

Hi Werner, Thank you for taking the time to review Little Hotelier, we really appreciate it. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth. We are always looking for ways to continually improve our users' experience, so we appreciate your feedback. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha