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Cloud based all-in-one vacation rental management software
LiveRez Reviews
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Pros and cons
85 reviews
Recommended
Mindy M.
Used daily for 2+ years
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The system is easy to use and learn, everything is pretty straight forward when making a reservation or updating a listing.
There are only a couple of things about LiveRez that I have not been impressed with. I do not like the Reservation Grid feature as it is not customization when you are trying to find a certain type of property for certain dates. The other thing is I wish that it would show the guest's name towards the top of the reservation so that you don't have to scroll through the reservation details to confirm the guest's name.
Matthew T.
Hospitality, 11-50 employees
Used daily for 2+ years
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Switching over to a new property management software platform was no small decision. We analyzed many PMS companies before choosing the best choice for us. From start to finish the LiveRez team was matriculates in answering questions and finding out the answers we needed. Long after the "sale" they are still working hard to earn our business. They are constantly updating the platform to make it better for us and our customers. As our business has grown they have rolled up their sleeves, along side of us, helping to conquer business challenges as they arise. Give them an opportunity to earn your business... you will be happy you did.
Flexible and scaleable
No cons were added to this review
Lindsey M.
Real Estate, 1-10 employees
Used daily for 1-2 years
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This company delivered the absolute worst customer service I have ever experienced. They promised a key feature (Airbnb integration) which they could not deliver once we were ready to go live. They conned us into paying the remainder of our balance before the site went live prior to informing us that they could not follow through on the integration. Most legitiamate companies in this position would...
Most of the team memebers where very professional during the set up process. I liked the features and design of my site and was excited that they told us that we would be treated like partners rather than customers.
They did not deliver on the key features they promised and did not provide efficient/reasonable solutions that any professional would expect if they were in our position
Hi Lindsey, First, I want to apologize for the situation with Airbnb, which seems to be at the heart of your issue. As you now know, Airbnb occasionally restricts ALL of its API partners from listing properties in certain markets. When you signed up with LiveRez, your market was allowed on Airbnb. However, during your implementation the status of that market changed. And currently, it's back to...
Margaret H.
Real Estate, 11-50 employees
Used daily for 2+ years
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Great implementation and support - so glad we've come back to LiveRez
All features are great! Live Manager is great - our maintenance team says it's much better than the previous software we were with. So much easier to learn...everything blends together!
Still needing to learn Live Trust better.
LaShonne S.
Hospitality, 51-200 employees
Used daily for 2+ years
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Overall the system gets the job done. You can detail the system with all property information to allow the agents to sale to the fullest.
The system is very easy to use as an agent booking reservations. The lead management portion of the system is great for business and to capture guest that are not ready to book.
When taking a payment, I would like it to be easier. Having to add the information again once it is in the system, is sometimes difficult.
Vickie M.
Hospitality, 1-10 employees
Used daily for 2+ years
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I have worked with several software systems over the past twenty plus years and LiveRez is by far, superior to all other vacation rental programs. They have worked directly with us on many unique challenges and made improvements that have simplified our accounting and operations, enhanced our internet presence which increased bookings and provided an overall more polished and professional appearance to our website and rental documents.
Ease of use
Having to manually make accounting adjustments when guests extend or alter their reservations.
Christi R.
Real Estate, 1-10 employees
Used daily for 2+ years
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We changed over to Liverez several years ago and couldn't be happier. I am no expert with software, web design, or computers but they make it WONDERFUL and easy to use. They have come up with and are still creating so many new things that make our lives easier from functioning in all the various departments to our website itself. FANTASTIC folks to work with across the board! Don't know how to work something? It is as easy and fast as an email or phone call away. We love our Liverez Family!
User friendly!
Not sure I have any cons??
Jonna K.
Consumer Services, 1-10 employees
Used daily for 2+ years
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Great experience - we are very happy with LiveRez.
The software is very easy to use and they have good support.
There are a lot of features with the software that we haven't used and could use more education for those.
Paul G.
Hospitality,
Used daily for 2+ years
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I have been with LiveRez for many years and the system keeps getting better and better every month. The support staff is wonderful for any issues, the team at LiveRez is great in any kind of help you need in a fast manner. I looked at many reservation platforms before making my decision and I am super happy with LiveRez as a partner.
The efficiencies and productivity created by the system and the people makes your business easier to run
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Steve R.
Hospitality, 11-50 employees
Used daily for 2+ years
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LiveRez has been fantastic! We looked at several companies and none offered the platform that LiveRez has. Our sales have skyrocketed due to the website and ease of online booking. Whenever there is any problem (which is rare) , it is addressed quickly so that our company can get back to business! Wouldn't switch from LiveRez for anything!
Extremely easy to use and the support team is top notch!
No cons
amy d.
Hospitality, 1-10 employees
Used daily for 2+ years
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A "mixed bag of treats" comes to mind as the best description. We LOVE working with the people at LiveRez, and have come to highly value and appreciate the software. However, I am still struggling to use/edit aspects of our listings in the software and I've been a user for over eight years. We do recommend LiveRez to others, but warn them that many of the settings are not intuitive to find or adjust.
The biggest pros are helpful techs who can usually solve my quandaries in one phone call.
I find this software confusing to edit. I do not understand the sources in the software to control our reservation options, or edit them consistently and easily to multiple structures at a time.
Nancy K.
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Purchasing software is a huge decision! When you change software there is an initial painful period of feeling like you don't know what your doing but LiveRez is pretty user-friendly and since my 20-30 year old agents seem to have caught on much faster than I did, I'd say that anyone can learn it well in about two weeks. They do have good help videos online as well as online training, and now, I see,...
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Jennifer S.
Used daily for 2+ years
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I really like the interface of the software, very user friendly! Easy to create properties, and great website, with great dynamics
Wish that you would be able to occupied reports for longer than 3 months at a time. Sometimes is very slow and lags, but could be worse. Also times out too fast
Alex D.
Real Estate, 11-50 employees
Used daily for 6-12 months
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At Liverez, everyone understands the value of understanding clients and their needs! We were silently begging to find the right software, but not just software, we needed to find our North Star in terms of technology and we found the leading company in the Vacation Rental industry. We have been very satisfied with the service and would highly recommend it! Liverez understands the value of educating clients in order to see profits soar!
continuing education is the best asset of this company
Currency Conversion- we have client from all around the world expecting to see prices in their own currency
Ellen C.
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We have been partners with LiveRez since 2011 and we think it is the best decision we have made in the last 3 years, in moving our vacation rental company forward. We are a small company managing about 40 properties in a very short season. By using LiveRez, we are able to manage our company with only one full time person and one part time person. The automation in reservation emails, confirmations,...
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Mark W.
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Liverez from day one transformed our business. Every step of the way every person on their team changed our lives. From transitioning to a new website, to a new CRM, to integration with quickbooks accounting, to completely automating our entire business from start to finish. And when we went with Pointe Central electronic locks remotely accessible, it allowed us to grow to new markets, not to mention...
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Dawn H.
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I definitely recommend this product to vacation rental property managers!
It has been a pleasure working with Liverez for over 4 years. They offer a quality product that they continuously upgrade. Customer support is quick and efficient. Liverez has improved the efficiency of my business and provided my company with tools that I could not work without. My favorite features are online reservations, live availability calendars, web based system that I can access from anywhere, detailed reports, quickbooks integration, and the ease of updating my website. I believe that Liverez plays a big part in the success of my company.
The main thing that I feel could improve with the Liverez system is the maintenance and housekeeping scheduling system. I use a different system for these things, but I don't feel like it detracts from the other things that I like so much about Liverez.
Julio V.
Marketing and Advertising, 11-50 employees
Used daily for 6-12 months
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LiveRez is one of the most complete softwares for Managers. It is quite big and you can cover lots of areas
The software is really big and complete. They are always improving the features
It is complicated to learn if you are not familiar with computers and systems
Cindi A.
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This company offers exceptional customer service. I have absolutely no complaints about the people on the phone, or the ones that answer the emails. They are quick, patient, kind, and funny! My 4 star review of Ease of Use is that the system can be a tad tricky. However, we were thrown into the system from start to finish and in the peak season no less, so we had a pretty steep learning curve,...
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Matthew T.
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We started our company in 2008. In early 2013 it was time to redevelop our website and take our online presence to the next level. I started shopping for a cloud based reservation system. One that would embrace technology and evolve with the changes in my marketplace. After much research and a trip to their headquarters, I chose LiveRez. Their staff was friendly, helpful and patient with my...
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Vicki S.
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Overall we are very happy! It was well worth the switch over and the mobile site is only an added bonus! We saw results immediately. We also use the SEO program which has increased our exposure and our rentals as well. Thanks Live Rez for a great product.
They build a great web site, we also have a mobile web site that is great! The cost is less than what we were paying with our previous company. The customer service is fantastic. They work with us when we have system change needs.
There are a few features I wish LR had. Hopefully they will work on them.
Chris M.
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If you are a vacation rental manager, I highly recommend using LiveRez over the competing software. I've been through the worst and now I am happy to say that we are very proud to use the best.
- Easily updated content and SEO characteristics. - Robust reporting allowing for highly detailed revenue projections and forecasting - beautiful layout designed to increase conversion of web bookings
If I had a con, I would report it to the LiveRez Partner Success team and they would do their best to resolve the issue as fast as possible.
Jim K.
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A++++ Highly Recommended.
LiveRez backend software has proven to be very user friendly. The website offers an inviting presentation to visitors and we have received numerous compliments on the ease of use and structure of the site. Our web traffic has more than tripled since implementing the product. Customer support is second to none, VERY responsive and VERY willing to meet needs.
We have had no issues with this product since we began use.
Phil h.
Used daily for less than 6 months
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Live Stay.
No phone App. Too expensive for my operation. Liv Trust has limitations. The owner portal does not provide owners with enough info.
Barbara C.
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We had used LiveRez for 5 years when we worked for a previous company. So last year when we opened our new company we had a chance to start with a clean slate. We started reviewing all of the software out there and came to the Conclusion we wanted to stay with LiveRez. They grow and improve their software continuously and take great care of their Partners. Tracy has done a great job of putting the right team together.
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