Lola Pricing, Features, Reviews & Comparison of Alternatives

Lola

The travel & spend management solution that saves you time.

4.87/5 (61 reviews)

Lola overview

What is Lola?

Lola.com is the spend management solution that saves you time on budgets and expenses.

Without Lola.com you managed spend after-the-fact. Your company reported expenses after they happened. You updated budgets after the month had started. You were never sure how much budget you had left.

With Lola.com you're managing spend in real-time. Expenses get approved (or denied) instantly. Budgets are always up-to-date. You're doing less busywork, and feel a real sense of control.
www.lola.com

Pricing

Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Lola screenshot: Real time budgetsLola.com's Travel Platform in 1 MinuteLola screenshot: Cards for everyone: physical and virtual.Lola screenshot: Automated expense reportsLola screenshot: End-to-end travel managementLola screenshot: Fully integrated travel & spend policies.

Lola user reviews

Excellent
53

Very good
8

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.6
  4.9
  5.0
Heather Boyce

Super Easy to Use, Best Customer Service Ever

Used daily for 6-12 months
Reviewed 2020-03-11
Review Source: Capterra

Working for a company of 200 employees internationally can make reporting and knowing where my employees are at any given time difficult. The fact that I can forward Lola flights and hotels that were booked outside of their website for a Live Map of where anyone is at any time and have the reporting to help us calculate our actual travel expenses is absolutely magnificent!

Pros
The customer service. Everything about them is absolutely wonderful; every single person has been super kind and eager to help. Not having to call airlines to make changes is life-saving. The reporting and the maps of where everyone is at any given time is absolutely wonderful as it enables us to know if we have any employees in a specific area should I crisis occur. I also quite enjoy being able to bundle the trips, as I often book many people for the same trip, and being able to create Trips in Lola to keep it all organized is so much nicer than dealing with 10+ separate flight and hotel bookings! Also, the ability to add loyalty programs in order to easily get travel rewards is fantastic as well!

Cons
Occasionally some airlines are cheaper when directly booked from their website. Sometimes the website is a little slow when searching. I would love to be able to mix airlines when booking round trip or multi-flights, and I think it would be great if we could book for more than one person at a time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Laura Bozzone

Lola makes booking travel easy!

Used daily for 6-12 months
Reviewed 2019-05-24
Review Source: Capterra

Lola has been great! Booking travel is a timely process but having everything basically in one portal that is easy to use has made it easier than I thought it could be. I truly appreciate these people and this program - it has made my job much easier!!

Pros
I like that the software is user friendly and you dont have to be super tech saavy to navigate it! The 24/7 concierge service has legit been a life saver and is definitely worth the price of this portal by ITSELF. They answer in a timely fashion and are able to help solve any last minute issues or unforseen events with ease and grace. They make my job a lot easier and less stressful for travel - it is so appreciated!!

Cons
Rental car bookings just became available which is great but I requested someone to schedule a time to go over this part of the portal with me and I still havent heard back. I am unsure of how this new addition will work with our corporate accounts set up with direct billing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Josh Winnegrad

Good product and value

Used monthly for less than 6 months
Reviewed 2019-06-12
Review Source: Capterra

Pros
The app makes it simple and easy to book and organize travel for teams

Cons
When searching there are some bugs with the filters that make it difficult to find what you’re looking for and takes longer

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Lucy Woodman

Their support is top notch!

Used occasionally for 1-2 years
Reviewed 2019-06-07
Review Source: Capterra

It has helped to take the stress out of looking for travel options and needing to get reimbursed for tickets. The added bonus of having their team on standby in case anything goes wrong is a big weight off my shoulders too!

Pros
Their support is awesome, and it was great to have someone to turn to when flights got delayed. Sadly, they couldn’t help me with checking in (I would’ve done it myself anyway) or booking me on a new flight when I missed my connection because of the weird relationship between British Airways and American Airlines. But the woman on support tried her best and was super helpful telling me where I needed to go to rebook and which flights had availability. She gave me the info I needed to rebook on a flight that was only a few hours away instead of 12 hours away.

Cons
I did find it odd that I had no access to an itinerary or any e-ticket #s, so when it did come to check in, I had no reference that worked. I had to log in to the AA website to retrieve my booking ref. I also find the search a little buggy sometimes and I'd love to have access to the iPhone app from the UK.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chad Boivin

Customer Service is Key when traveling

Used monthly for 6-12 months
Reviewed 2019-04-02
Review Source: Capterra

I travel a lot for my business and We started using Lola on Jan 1st. Lets just say they blow every travel agency out of the water. Their customer service is amazing. No matter time of day or night week days or weekends they are amazing. One instance, is a flight was over sold I had a confirmed ticket but once it was over sold the flight company first asked me if I would be willing to catch a flight the next morning. When I told them I could not they told me I did not have a choice. Since I am a bigger person and cannot fit in the seat with the arms down they told me I was not getting on the flight. I called Lola to see what we could do. I had to be at a customer site the next morning at 7:00 am and the flight did not get in until 8:30 am and was an hour drive to the customer. So I had to go that night. Keep in mind this was on St. Patty's day. Lola went out of their way to get me on a flight. Since there was not another option they purchased me a first class ticket on their dime, and because of that allowed me to get to my customer on time. Customer service at its best when they do anything to help you out.

Pros
Easy of use, very easy to book, chat for customer service, customer service as a whole is amazing.

Cons
Nothing, I have not found one thing I did not like about this software or this company

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lola pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

Get Lola.com's spend management solution for free.

Lola features

Activity Dashboard
Automatic Notifications
Booking Management
Invoice Management
Online Booking Integration
Reporting & Statistics
Room Booking
Third Party Integration

API (84 other apps)
Availability Management (61 other apps)
Billing & Invoicing (65 other apps)
Calendar Management (99 other apps)
Channel Management (77 other apps)
Credit Card Processing (71 other apps)
Discount Management (53 other apps)
Electronic Payments (76 other apps)
Inventory Management (67 other apps)
Price Management (63 other apps)
Promotions Management (60 other apps)
Reservations Management (132 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Lola

Key features of Lola

  • Automated Expense Reports
  • Corporate Cards
  • Integrated Policies
  • Real-time Budgets
  • Real-time Spend Control
  • Travel Management
  • Virtual Cards
View All Features

Benefits

- Make budgets that matter. Every person, card, and expense maps to a budget. Our software verifies every transaction in real-time. If a transaction is out-of-budget, it's declined before it clears. You'll always be on-budget with Lola.com.
- Sharing isn't caring. Give everyone a card. With Lola.com everyone can have their own. Create a virtual card for every vendor, and give physical cards to every employee. With 100% of employee spend on one platform, you can track it all with ease.
- Travel on-budget. Book flights, hotels, and cars with the #1 rated corporate travel app. Book knowing you can't go over budget thanks to instant travel policies and budget approvals. Need to make a change? We've got you covered with our 24/7 travel agents.
- Do less busywork, and gain more control. Lola.com approves, categorizes, and reports every expense in real time. Now you can end expense reports, reimbursements, and budget delays.