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Lola Logo

Lola

Control your spend with budgets, automate everything else.

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Lola Pricing, Features, Reviews and Alternatives

Lola product overview

What is Lola?

Introducing the Lola.com Financial Operations Platform.

Key benefits of using Lola

Real-time budgets
Empower your budget owners with features like sub-budgets, split-transactions, and per-person budget caps. Update budgets whenever you need and see those changes in real-time.

Instant expense reporting
Automate invoice and receipt collection, expense categorization, and budget-to-actuals. Get clean expense data before closing the books, and sync expenses to your ledger with one click.

Automated policies
Checks every transaction against budgets and policies before they clear. Guarantee your teams stay on budget, without expense reports.

Multi-payment platform
Spend with corporate cards, virtual cards, invoices, or reimbursements. Every transaction rolls up to the same budget-to-actuals. Get a complete view of your spend in one place.

Integrated travel management
Book flights, hotels, and cars within Lola.com. Control per-booking spend with policies. Control total T&E with budgets. Save time on changes and cancellations with our team of travel agents.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
24/7 (Live rep)
Knowledge Base

Training options

Live Online
Webinars
Documentation
Videos

Lola pricing information

Value for money

4.9

/5

61

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Lola features

Functionality

4.6

/5

61

Total features

67

5 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Reporting & Statistics
Third Party Integrations
Activity Dashboard
Electronic Payments
Reporting/Analytics

Functionality contenders

Lola users reviews

Overall Rating

4.9

/5

61

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.44/10
Rating distribution

5

4

3

2

1

53

8

0

0

0

Pros
Everything about them is absolutely wonderful; every single person has been super kind and eager to help. Not having to call airlines to make changes is life-saving.
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Heather B.

Lola's support team are among the best I've used - very responsive and helpful. I'm a very thorough person, and I hugely appreciated their attention to detail when helping me to book my flights.

SW

Sarah W.

My favorite part about Lola.com is how friendly and fast the support is, you can’t find better customer service. The UI is also great and easy to use - the whole experience is intuitive.

AA

Ashley A.

Cons
The interface can be a little confusing when first using it.

PH

Paul H.

Booking travel can be painful, especially for a whole team.
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Luka B.

When searching there are some bugs with the filters that make it difficult to find what you’re looking for and takes longer.
AvatarImg

Josh W.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Super Easy to Use, Best Customer Service Ever

Reviewed 2 years ago

Working for a company of 200 employees internationally can make reporting and knowing where my employees are at any given time difficult. The fact that I can forward Lola flights and hotels that were booked outside of their website for a Live Map of where anyone is at any time and have the reporting to help us calculate our actual travel expenses is absolutely magnificent!

Pros

The customer service. Everything about them is absolutely wonderful; every single person has been super kind and eager to help. Not having to call airlines to make changes is life-saving. The reporting and the maps of where everyone is at any given time is absolutely wonderful as it enables us to know if we have any employees in a specific area should I crisis occur. I also quite enjoy being able to bundle the trips, as I often book many people for the same trip, and being able to create Trips in Lola to keep it all organized is so much nicer than dealing with 10+ separate flight and hotel bookings! Also, the ability to add loyalty programs in order to easily get travel rewards is fantastic as well!

Cons

Occasionally some airlines are cheaper when directly booked from their website. Sometimes the website is a little slow when searching. I would love to be able to mix airlines when booking round trip or multi-flights, and I think it would be great if we could book for more than one person at a time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Lola makes booking travel easy!

Reviewed 3 years ago

Lola has been great! Booking travel is a timely process but having everything basically in one portal that is easy to use has made it easier than I thought it could be. I truly appreciate these people and this program - it has made my job much easier!!

Pros

I like that the software is user friendly and you dont have to be super tech saavy to navigate it! The 24/7 concierge service has legit been a life saver and is definitely worth the price of this portal by ITSELF. They answer in a timely fashion and are able to help solve any last minute issues or unforseen events with ease and grace. They make my job a lot easier and less stressful for travel - it is so appreciated!!

Cons

Rental car bookings just became available which is great but I requested someone to schedule a time to go over this part of the portal with me and I still havent heard back. I am unsure of how this new addition will work with our corporate accounts set up with direct billing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good product and value

Reviewed 3 years ago
Pros

The app makes it simple and easy to book and organize travel for teams

Cons

When searching there are some bugs with the filters that make it difficult to find what you’re looking for and takes longer

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Their support is top notch!

Reviewed 3 years ago

It has helped to take the stress out of looking for travel options and needing to get reimbursed for tickets. The added bonus of having their team on standby in case anything goes wrong is a big weight off my shoulders too!

Pros

Their support is awesome, and it was great to have someone to turn to when flights got delayed. Sadly, they couldn’t help me with checking in (I would’ve done it myself anyway) or booking me on a new flight when I missed my connection because of the weird relationship between British Airways and American Airlines. But the woman on support tried her best and was super helpful telling me where I needed to go to rebook and which flights had availability. She gave me the info I needed to rebook on a flight that was only a few hours away instead of 12 hours away.

Cons

I did find it odd that I had no access to an itinerary or any e-ticket #s, so when it did come to check in, I had no reference that worked. I had to log in to the AA website to retrieve my booking ref. I also find the search a little buggy sometimes and I'd love to have access to the iPhone app from the UK.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Service is Key when traveling

Reviewed 3 years ago

I travel a lot for my business and We started using Lola on Jan 1st. Lets just say they blow every travel agency out of the water. Their customer service is amazing. No matter time of day or night week days or weekends they are amazing. One instance, is a flight was over sold I had a confirmed ticket but once it was over sold the flight company first asked me if I would be willing to catch a flight...

Pros

Easy of use, very easy to book, chat for customer service, customer service as a whole is amazing.

Cons

Nothing, I have not found one thing I did not like about this software or this company

Lola FAQs and common questions

Q. What type of pricing plans does Lola offer?

Lola has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Lola?

Lola has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Lola support?

Lola supports the following languages:
English


Q. Does Lola support mobile devices?

Lola supports the following devices:
Android, iPad, iPhone


Q. Does Lola offer an API?

No, Lola does not have an API available.


Q. What other apps does Lola integrate with?

Lola integrates with the following applications:
Sage Intacct, NetSuite, Okta, Quickbooks Online, Auth0, Xero


Q. What level of support does Lola offer?

Lola offers the following support options:
Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base

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