Lola Features

Lola

Corporate travel booking and management

4.87/5 (61 reviews)

Lola Feature Summary

  • Approval Workflow
  • Expense Reporting
  • Profile Management
  • Restriction Management
  • Travel Booking
  • Travel Planning

Competitor Feature Comparison

Alerts / Escalation
Approval Process Control
Automated Expense Input
Automatic Notifications
Booking Management
Budget Control
Budgeting
Business Intelligence
Chat
Compliance Management
Dashboard Creation
Electronic Payments
Employee Profile
Expense Claims
Expense Tracking
Financial Analysis
Loyalty Program
Online Booking Integration
Policy Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reimbursement Management
Reminders
Spend Analysis
Spend Control
Third Party Integration
Travel Management
Workflow Management
Learn moreCompare App
Alerts / Escalation
Approval Process Control
Automated Expense Input
Automatic Notifications
Booking Management
Budget Control
Budgeting
Business Intelligence
Chat
Compliance Management
Dashboard Creation
Electronic Payments
Employee Profile
Expense Claims
Expense Tracking
Financial Analysis
Loyalty Program
Online Booking Integration
Policy Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reimbursement Management
Reminders
Spend Analysis
Spend Control
Third Party Integration
Travel Management
Workflow Management
Visit WebsiteCompare App
Alerts / Escalation
Approval Process Control
Automated Expense Input
Automatic Notifications
Booking Management
Budget Control
Budgeting
Business Intelligence
Chat
Compliance Management
Dashboard Creation
Electronic Payments
Employee Profile
Expense Claims
Expense Tracking
Financial Analysis
Loyalty Program
Online Booking Integration
Policy Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reimbursement Management
Reminders
Spend Analysis
Spend Control
Third Party Integration
Travel Management
Workflow Management
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Mobile apps

iOS App


34 reviews

Requires iOS 9.2 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


101 reviews

Lola Feature Reviews

25 reviewers had the following to say about Lola's features:

Tim Palosaari

Easily Manage Travel Expenses

2020-01-29

Managing trip expenses and monitoring travel costs has become very simple. It's also simplified our company travel policies since it can all be managed within the application. If there are ever any questions, the customer support is always on top of things.

Pros

Travel expense management was very much simplified using this software.

Cons

Utilizing the flight search function was frustrating at first. It took a while to get used to being very specific with your search.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexis Bertram

Lola has been wonderful

2019-04-29

They needed something fast paced with reservations that were easy to modify on the fly.

Pros

The platform intuitive and incredibly easy to use

Cons

I would really like a partnership feature to provide users with deals and discounts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Ralph

Lola is easy to use and time-saving!

2019-03-23

This helped simplify the flight booking process for myself and many other team members.

Pros

The whole process was very convenient and it was much more simple than dealing with an expense report.

Cons

I didn't like that cheaper airlines like Southwest or Allegiant weren't immediately available in the flight searches.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joao Quintela

Easy to Use!

2019-06-07

Thanks to Lola, we've been able to organise international travel for our team a lot faster and more effectively than ever before. Saves a lot of headache with collecting travel information for each traveller every single time!

Pros

Lola.com is an easy to use interface and makes booking flights for multiple people super easy!

Cons

Would like to see more flight variety for international flights and more seat availability for larger groups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nitant Soni

Super simple corporate flight bookings

2019-06-13

This is much better than the previous booking solution

Pros

The interface of the site is really nice and easy to use.

Cons

The only thing I find missing on this platform is the ability to see flight prices across a range of dates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Alongi

Easy to use and GREAT customer service

2019-07-01

Lola has made booking company travel extremely easy, I can choose my own flights without bothering someone else at my company or submitting expense reports every time.

Pros

My favorite part about Lola.com is how friendly and fast the support is, you can’t find better customer service! The UI is also great and easy to use - the whole experience is intuitive.

Cons

I think my only complaint is that it sometimes seems that prices are higher on Lola than if I booked on my own

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Bozzone

Lola makes booking travel easy!

2019-05-24

Lola has been great! Booking travel is a timely process but having everything basically in one portal that is easy to use has made it easier than I thought it could be.

Pros

The 24/7 concierge service has legit been a life saver and is definitely worth the price of this portal by ITSELF.

Cons

Rental car bookings just became available which is great but I requested someone to schedule a time to go over this part of the portal with me and I still havent heard back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon Hill

Easy to use service makes booking flights a breeze

2019-08-20

Pros

Lola makes booking flights ridiculously easy.

Cons

There are some areas in the dashboard that could be improved and refined but they're rapidly evolving so I have hope that the service will keep getting better and better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Win Tong

A friend that looks out for your travel convenience

2019-06-07

I've booked 4 flights using Lola so far and they have been positive. The most memorable experience was when I contacted Lola support regarding a change in my itinerary. They helped me squared things up right away and even ended the Chat with taco gifs. Come on, tacos!

Pros

The ease of booking when all my preferred travel detail are saved on my profile.

Cons

The search function for flights as I'm more used to the interface like Skyscanner, Momondo, and Hopper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Luka Bosnjak

Life's easy with Lola

2019-09-16

Booking travel can be painful, especially for a whole team.

Pros

Trawling through connecting flights and finding the best option is always tedious and time-consuming, but Lola makes that super easy. If plans change at the last minute, everything is taken care of in no time at all.

Cons

There's honestly nothing I can really think of that I dislike about the platform

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elly T. Day

Really easy to use, intuitive

2019-07-10

Pros

Got introduced to Lola for work and figured I'd put up with another clunky travel-booking software.

Cons

I find the flight-booking interface to be more intuitive than the one for hotels -- I don't book a ton of hotels when traveling so it's not a huge deal to me, but if I was I could see the strengths of the flight-booking side outshining the hotels part.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sean Flanagan

Quick and easy experience

2019-06-12

Prior to Lola, people were booking their own travel individually, and there was confusion around budgets and acceptable expenditures.

Pros

Everything was laid out very clearly and intuitive, extremely easy compared to the previous process we used.

Cons

Limited options- one of my coworker was unable to see a flight he found outside of the platform that fit within our expense guidelines. However, after calling into Lola customer service he was able to get it booked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph Bachir

Lola Makes Traveling for Business Easy!

2019-03-15

There are many options like sending them the dates you want to travel and any preferences or booking it yourself and sending them the confirmations.

Pros

I love how easy it was to use and the many options you have to go about booking travel!

Cons

Lola does not include Southwest flights but you can easily tell them when you want to travel and they can look up flights for you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Mackenzie

Lola is saving me time and money

2019-04-25

It used to cost us $28 to call our travel agency and the booking technology almost never worked.

Pros

My sales team loves it and no longer complains about our travel policies or booking travel in general.

Cons

I wish it had integrations to more expense/accounting systems which I have been told they are working on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Business travel made easy!

2019-05-23

When our trip got pushed back, Lola's support staff was extremely helpful in helping cancel and revise our bookings. Such a time saver.

Pros

It made booking travel for my team so easy.

Cons

I really have no complaints about Lola.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Witts

Excellent customer and easy to use software

2019-07-10

My interaction with all Lola staff has been positive and have been impressed with them.

Pros

I was initially skeptical of needing travel software as I'm very self sufficient with travel bookings, however the customer service has been outstanding.

Cons

There was some initial issues with not seeing all available flights on the search, but due to the good customer service, our feedback was appreciated and the filters adjusted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather Boyce

Super Easy to Use, Best Customer Service Ever

2020-03-11

Working for a company of 200 employees internationally can make reporting and knowing where my employees are at any given time difficult.

Pros

I also quite enjoy being able to bundle the trips, as I often book many people for the same trip, and being able to create Trips in Lola to keep it all organized is so much nicer than dealing with 10+ separate flight and hotel bookings! Also, the ability to add loyalty programs in order to easily get travel rewards is fantastic as well!

Cons

I would love to be able to mix airlines when booking round trip or multi-flights, and I think it would be great if we could book for more than one person at a time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eden Day

Relieve yourself from the burdens of travel

2019-08-04

Pros

Booking flights, especially for a large team, is more often than not an arduous and terrible time.

Cons

This is as minor as can be however seat reservations don't appear to always make it through to the airline.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Noah Ortiz

Amazing customer service

2020-03-10

Overall it's a fantastic service, the customer service was top notch when I needed to cancel my flight/hotel and within a short period of time my Lola agent handled everything.

Pros

I really enjoyed the ease of use, navigating and booking flights/hotels within my corporate budget made things a lot easier.

Cons

There were limited choices on airlines but the airlines may have been chosen at by my company.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dylan Baumann

Amazing Support and Easy to Use

2019-06-05

Each person individually books their flights, but can pay for it with a pre-saved company card so no individually knows the credentials, but nobody has to front the cost and get reimbursed (which would stink!).

Pros

What I enjoy most about Lola is their customer support, which actively reaches out and offers services like checking in on your behalf, and automatically detecting if your flight was delayed or you'll miss a site– then booking you on an alternative option as soon as possible to make traveling a breeze.

Cons

I'd be hard-pressed to think of anything negative about Lola so far. I've used them a few times and I've had zero issues, with the experience being *better* every time that I use it, if anything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate Kennedy

LOVE lola!

2019-06-27

Lola has helped to lighten my to-do list by always remembering to check me in for flights, help me book another flight when a flight gets delayed or cancelled, and also update me on any issues with hotel reservations. All of my rewards program information is stored in lola so I know I'll always get points for my travel.

Pros

I travel a lot for work and lola has really streamlined the booking process for me.

Cons

My only con/suggestion would be that they include Amtrak train travel as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucas Atkins

Best service for work flight bookings

2019-06-07

Pros

Its ease of use for booking flights along with my colleagues.

Cons

None at the moment. I believe this to be the most solid choice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jake Kiley

Makes work travel so easy!

2019-06-06

Lola makes booking travel for work simple.

Pros

Very easy to use, and their customer support is the best!

Cons

Nothing but good things so far, their team goes above and beyond to make work travel easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Morgan Bergau

Streamlined system for managing company flights!

2019-06-12

Lola has been super helpful with booking and managing flights for our company's employees.

Pros

Lola has made booking company flights simple and straight-forward.

Cons

The interface isn't always the most intuitive- it can take a little bit of hunting to find what you're looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin Nguyen

Ease of use and everything in the one place!

2019-06-06

It made booking flights for our company retreat, for our remote employees a breeze.

Pros

Lola is simple to use with a very intuitive interface. Our team was able to book all the flights for our company retreat and had quick access to itineraries along with flight details.

Cons

There isn't anything I disliked about Lola and we'll be looking to use this more in the future.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more