Lola Reviews - Page 2

Ease of use, ease of onboarding, excellent support and very cost effective.

Reporting on costs does need quite a bit of work to make it the fully-functional support tool that I imagine any business would require as a bare minimum when it comes to reviewing and dialing down into incurred travel costs.

Its intuitiveness and simple, straightforward structure can't be beat. It made booking travel for my team so easy.

I really have no complaints about Lola.

The interface of the site is really nice and easy to use. Everything is laid out intuitively and the filters are also great. The support is also great and it is great to speak to a human.

The only thing I find missing on this platform is the ability to see flight prices across a range of dates. Google Flights has some great functionality there.

It allowed really easy use for someone who isnt used to flight logistics to get the correct flights in order for United to ensure I got to the destination correctly and comfortably :)

We were going to travel as a team of people (10 of us) and due to a billing issue on Lola’s end our business credit card wasn’t recognised for a checkout for 3 people’s flights (mine included). So the party ended up being split between a strip to Houston and a trip to San Francisco just to get to Omaha

Lola.com is an easy to use interface and makes booking flights for multiple people super easy!

Would like to see more flight variety for international flights and more seat availability for larger groups.

- Easy to book travel - Easy to navigate the platform - Best customer support around

It would be nice if they shifted the model back to incorporate business and personal travel

The customer support, flexibility and willingness to always ensure that you get to your destination safely.

The interface can be a little confusing when first using it.

Lola makes booking flights ridiculously easy. Their support team is amazing and the site is easy to navigate and use.

There are some areas in the dashboard that could be improved and refined but they're rapidly evolving so I have hope that the service will keep getting better and better

This software is really easy to use and has a lot of useful features - you'll save a lot of back/forth emails and always get great customer service.

The only issue I have found with the software this far is the lack of train as a travel option.

My favorite part about Lola.com is how friendly and fast the support is, you can’t find better customer service! The UI is also great and easy to use - the whole experience is intuitive.

I think my only complaint is that it sometimes seems that prices are higher on Lola than if I booked on my own

Lola has made booking company flights simple and straight-forward. Having employee profiles with TSA Precheck numbers and other info already saved makes purchasing flights quick and easy. Customer service has also been very friendly and effective! I'm also a fan of the data Lola tracks on company spending on travel.

The interface isn't always the most intuitive- it can take a little bit of hunting to find what you're looking for.

Their service is way better than my other personal travel agents provide. They notify you whenever the flight schedule changes and find you other options when the flight gets cancelled. They also contact the airline companies on behalf of you when you need to make changes or requests. Very easy to reach them over the chat and email.

I wish I could separate trips for each department, so I can easily get the expense report separately.

The ease of use is at an all-time high. From desktop to mobile, nothing is lost in terms of accessibility or functionality.

I don't have any large cons about the software yet. Something to think about down the line would be to add more integrations into other marketing stacks like SFDC.

I was able to find a flight that fit under company policy and booked within 5 minutes. The customer service here rocks too! I accidentally booked the wrong date on my departure flight and they were able to correct it for me without any issues. They also send notifications of your flight to your email which is a nice added bonus.

The platform doesn't seem to allow you to book flights from different carriers. You must use the same carrier for depart and return flights.

I love how easy it was to use and the many options you have to go about booking travel!

Lola does not include Southwest flights but you can easily tell them when you want to travel and they can look up flights for you!

I love how easy it is to use. It feels like I am on a consumer website. My sales team loves it and no longer complains about our travel policies or booking travel in general. Could not imagine going back

I wish it had integrations to more expense/accounting systems which I have been told they are working on.

We use Lola for business and personal travel at our firm. Recently while on a personal trip to Florida, I was able to see the full value that Lola offers. When the likelihood of a storm in Boston was increasing, a Lola representative reached out to me to let me know they were monitoring my flight and there was a possibility it would be cancelled. They asked if I would like to switch my flight (at no cost), made all of the arrangements AND sent me my new boarding passes. I was able to go about my scheduled plans that day without a single worry because I knew that Lola had my back.

I can't think of anything I don't like about the platform.

By far the easiest, fastest and most intuitive travel booking application I have ever used in my career. Setting up a profile with all of my hotel preferences, membership numbers, TSA pre check information and more was done in minutes. Being able to search and book travel quickly and efficiently on Lola is a huge bottom line time savings for organizations on the go. Thank you for replacing our old, outdated tool, CTM. The service has been head and shoulders above that old vendor.

No cons at this point, this tool replaced our old vendor (CTM) and has been a huge breathe of fresh air.

I love that all of my accounts are saved on the app so when I book hotels or flights my FF number is auto saved with my reservation. I also like that there is an app for my phone for when I'm traveling.

I wish when you book a RT flight you can choose from different airlines on the return trip. Sometimes other airlines offer more direct routes home.

I really enjoyed the ease of use, navigating and booking flights/hotels within my corporate budget made things a lot easier.

There were limited choices on airlines but the airlines may have been chosen at by my company.

The rep was especially helpful in making my hotel reservations. The block I was looking to reserve in was expanding and they contacted them to make sure I got in the reserved block. This saved me a lot of time.

I would like to see more flight options. My home airport is not well represented.

Lola feels and functions like travel software we use in our personal lives. Intuitive and easy to use.

I was unable to book a rental care online at the time of this posting. It may have changed. I had to use customer support, but that said, customer support was incredibly helpful and responsive.

Lol has a very clean interface- it only took me about 5 minutes to go in and get my flight booked for work. Everything was laid out very clearly and intuitive, extremely easy compared to the previous process we used.

Limited options- one of my coworker was unable to see a flight he found outside of the platform that fit within our expense guidelines. However, after calling into Lola customer service he was able to get it booked.