Maestro PMS Features

Maestro PMS

cloud PMS & on-premise PMS, browser & windows hotel software

4.26/5 (23 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Access Controls/Permissions
Activities Booking
Ad hoc Query
Ad hoc Reporting
Booking Management
Booking Notes
Built-in Accounting
CRM
Catering Management
Communication Management
Contact Database
Contact Management
Customer Accounts
Customer Database
Customer History
Customer Service Analytics
Customer Support
Dashboard Creation
Data Import/Export
Data Visualization
Developer Portal
Email Management
Employee Management
Extended Stay
Feedback Management
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Gift Card Management
Group Reservations
Guest Experience Management
Housekeeping Management
ID Scanning
Interaction Tracking
Inventory Management
Loyalty Program
Maintenance Management
Marketing Automation
Member Accounts
Mobile Access
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
Multi-Property
Online Booking
PCI Compliance
Point of Sale (POS)
Predictive Analytics
Rate Management
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
SMS Messaging
Scheduled / Automated Reports
Self Service Portal
Single Property
Social Media Integration
Spa/Activity Management
Summary Reports
Surveys & Feedback
Testing Management
Third Party Booking
Third Party Integrations
Website Analytics
Website Integration
Work Order Management
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Activities Booking
Ad hoc Query
Ad hoc Reporting
Booking Management
Booking Notes
Built-in Accounting
CRM
Catering Management
Communication Management
Contact Database
Contact Management
Customer Accounts
Customer Database
Customer History
Customer Service Analytics
Customer Support
Dashboard Creation
Data Import/Export
Data Visualization
Developer Portal
Email Management
Employee Management
Extended Stay
Feedback Management
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Gift Card Management
Group Reservations
Guest Experience Management
Housekeeping Management
ID Scanning
Interaction Tracking
Inventory Management
Loyalty Program
Maintenance Management
Marketing Automation
Member Accounts
Mobile Access
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
Multi-Property
Online Booking
PCI Compliance
Point of Sale (POS)
Predictive Analytics
Rate Management
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
SMS Messaging
Scheduled / Automated Reports
Self Service Portal
Single Property
Social Media Integration
Spa/Activity Management
Summary Reports
Surveys & Feedback
Testing Management
Third Party Booking
Third Party Integrations
Website Analytics
Website Integration
Work Order Management
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Activities Booking
Ad hoc Query
Ad hoc Reporting
Booking Management
Booking Notes
Built-in Accounting
CRM
Catering Management
Communication Management
Contact Database
Contact Management
Customer Accounts
Customer Database
Customer History
Customer Service Analytics
Customer Support
Dashboard Creation
Data Import/Export
Data Visualization
Developer Portal
Email Management
Employee Management
Extended Stay
Feedback Management
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Gift Card Management
Group Reservations
Guest Experience Management
Housekeeping Management
ID Scanning
Interaction Tracking
Inventory Management
Loyalty Program
Maintenance Management
Marketing Automation
Member Accounts
Mobile Access
Multi-Channel Communication
Multi-Channel Marketing
Multi-Location
Multi-Property
Online Booking
PCI Compliance
Point of Sale (POS)
Predictive Analytics
Rate Management
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
SMS Messaging
Scheduled / Automated Reports
Self Service Portal
Single Property
Social Media Integration
Spa/Activity Management
Summary Reports
Surveys & Feedback
Testing Management
Third Party Booking
Third Party Integrations
Website Analytics
Website Integration
Work Order Management
Visit WebsiteCompare App

Maestro PMS Feature Reviews

21 reviewers had the following to say about Maestro PMS's features:

Baris G.

Maestro is a great PMS

2020-11-21

Maestro PMs is a great property management software with a good customer service.

Pros

Gneral reports and the transaction reports are extremely powerful and helps to understand the metrics. customer service is quite professional and they are quick to solve the cases.

Cons

Pricing plan is not flexible, a modular plan would be a better fit for our case additionally user interface is way yoo old fashion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Madison D.

Maestro PMS

2019-07-02

Pros

I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.

Cons

To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from NORTHWIND


Thank you Madison for sharing your experience. Maestro is highly configurable, and the steps chosen by your property's management team may present multiple screens to meet management data needs. Maestro can be trimmed down to only a few steps to check in a guest, as well as support self check in and mobile check in if desired. We also pride ourselves on excellent support and training services and have built our reputation on this and encourage you to reach out to our Client Services or Senior Managers anytime you feel the service you received did not meet expectations. We take our high level of service very seriously and in addition to calling for live support or using our online chat, we have a comprehensive elearning website for clients. We also provide on-demand training, and would be happy to spend some time with you to understand your specific concerns and help address them. Thank you again for your input, please give us an opportunity to improve your experience with Maestro.

Read more
Ryan B.

Used it for 7 years

2019-02-18

I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)

Pros

It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting.

Cons

I still remember that to get to reservations was ALT-I-R.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Herb L.

Group Reservations/Systems Manager

2019-07-13

It is a great program to use for individual and group reservations. Analytics views are great for historical data as well as projecting future usage.

Pros

That you can view availability and schedule meeting rooms along with guest rooms seamlessly.

Cons

The learning curve. However, there are certain individuals that adept more quickly than others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jodie E.

I have used Maestro since May of 2012....primary usage is the Sales & Catering module. Love it!

2016-01-16

I find Maestro to be very intuitive when learning the system...great ease of use. The interfaces have greatly simplified and enhanced our ability to communicate within the property management system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David J.

Feature Rich System at a Great Price, and Great Support Too!

2019-07-19

Maestro is a very feature rich system that rivals it's major competitors at a far less cost.

Pros

Maestro is a very user friendly system. Additionally it has all the features of system 2-3 times its cost, and the support has been spot on.

Cons

Also, while they have an analytics product, it still requires additional licenses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Erin E.

Maestro Review

2019-07-12

Over all, we like using Maestro PMS.

Pros

Transaction details, Customer Support, Auditing Reports

Cons

Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from NORTHWIND


Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns.

Read more
Anonymous
(Hospitality company, 51-200 employees)

Best PMS for independent properties

2018-08-07

From the rep. in the analytics department, to the one in customer support, every team member you interact with is there to help you in any way they can.

Pros

The opportunities to customize our property to our liking is very beneficial! The analytics that come with the PMS are outstanding!

Cons

We have had a very difficult time finding a CRM that has two-way communication with Maestro.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel W.

Excellent Support, Great Features, Superb Value

2019-07-12

One of the best systems I've had the pleasure to work with. Support is excellent, the software is robust and full of upper-tier functionality. CANNOT be implemented without a rigorous training schedule. Not a system you can throw a temp or intern on and expect them to understand.

Pros

Hand down the best support I've ever experienced from a tech company. Not only are they fast to respond to questions, they provide monthly training at no extra cost.

Cons

Navigation can be cumbersome and thee online help feature is too vague.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

A great experience using this platform.

2018-07-03

Pros

Makes life so much easier with the way things are processed.

Cons

Some more work could be done to the interface to bring it more up to date with the fast-paced industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Liz P.

Maestro Review

2019-04-23

Pros

Maestro Support is always available to help me with whatever I need, from trouble-shooting issues to creating custom reports.

Cons

I can't really think of much that I don't like

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle M.

Easiest reservation program I've ever used.

2019-06-14

I love all the different avenues you can take to find existing, and checked out reservations.

Pros

Once I got the operations down it was quick and easy to set up reservations for our guests.

Cons

The only thing I can say I don't like about Maestro is sometimes when you put in a date and select "New Guest Resv" it sometimes changes the date to the day before, day after, or just a completely random date. I am not sure if this is some kind of default or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Monica P.

Not for Beginners

2019-03-20

I would only recommend​ this program if you have an extensive program where the actual software people come to your property can assist you. This is a very length system. Good luck choosing!

Pros

Easy to merge between multiple​ properties for hotels.

Cons

This system is very stubborn you cannot even easily escape a rating query without making a reservation. I think there needs to be an easier way to look up rates without having to plug in a turn ​away code every time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Curtis B.

Customizable PMS on MSDOS platform easy on server resources

2016-08-25

Pros

Their attention to our needs helped their product stand out as the right fit for our resort.

Cons

Maestro has a basic GUI design. User interface has the outdated look, feel, and functionality of a text-based interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

7/10

Recommendations to others considering Maestro PMS

Recognizing Northwind is a small independent software company that is a stark contrast with mega-corporation Micros, which makes Opera PMS. While Opera PMS fits great in many hotels, the unique aspects of a resort like ours can all be handled in Maestro PMS from golf tee times, to horse trail rides, to all the different room types, privately owned home-owner association units in our rental pool, banquets event orders and invoices, maintenance tracking and billing, and so much more.

Source: Software Advice
Helpful?   Yes   No
Read more
Sean M.

It's a good system

2018-09-12

Pros

The UI is very intuitive and easy on the eyes.

Cons

I don't really have any cons to add, it's a typical PMS. They all have pluses and minuses but they basically do the same thing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Andy O.

Top Notch System and Service

2019-08-02

Pros

The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.

Cons

Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from NORTHWIND


Thank you Andy for recognizing the level of support services we provide. It is our goal to have clients recognize the effort we put into our support services and we appreciate your positive feedback. In terms of the group rate and other group related capabilities, you have clearly identified that Maestro's group capabilities are sophisticated and flexible, and do require some review and planning to use effectively. We invite you to use our elearning website and our free on-demand training to assist you with ensuring you use that feature to its fullest potential to meet your needs.

Read more
Joel O.

Wow!

2019-07-19

I am absolutely blown away and feel incredibly fortunate to be working with Maestro. It has the capabilities to do everything I have ever wished a PMS could do. I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software. Therefore I was challenged to learn as this is not software that can be picked up easily. We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.

Pros

It is incredibly robust with functionalities for everything my heart could ask for.

Cons

It is impenetrable to a new user and training a new Front Desk Agent is an involved process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris B.

Fantastic customer support drives feature rich PMS

2017-10-18

Pros

The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

Cons

As is common with PMS suites, the interface is a bit dated in its look.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Caitlin B.

Maestro is dynamic but can be complicated at times. Support is excellent though!

2018-07-06

Pros

There are a lot of possibilities within the program to make it ideal for a variety of companies.

Cons

Trying to figure out the best way to do some things can be difficult, and certain things that are seemingly simple are often a lot more complicated than they should be

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Douglas D.

Maestro

2020-01-14

Not good. Very difficult to train employees to use.

Pros

Great product for a larger type hotel.

Cons

Antiquated. Very difficult to use and train to use. Maybe we had an old version but it seemed impossible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from NORTHWIND


Thank you Douglas for recognizing that Maestro is "a great product for a larger type hotel". With a reputation for exceptional service, extensive features and partner integrations we are proud of our 8 years working with the Inn on the Hudson. Since your change in 2017 you have missed a plethora of new innovations that would benefit the property (all free to clients). The browser version and mobile apps provide portability for guests & staff, can be hosted in the cloud or on-premise and bring a fresh view of your data, extremely well received by clients. Our in-app live chat support gives users instant simplified direct live help. The new Tablet version is on track for this year giving front line staff & management an intuitive new design. New users are educated quickly via on demand training and monitored and report card based elearning, bringing more value to clients invested in Maestro. We invite you to have another look at Maestro when the opportunity presents itself.

Read more
Samantha P.

Great experience

2016-09-06

Pros

The product is great and easy to use once you have had training on it.

Cons

The only thing I like least about this product is that yes means no and the no means yes.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering Maestro PMS

I am very satisfied with this software and I would recommend this to anyone!

Source: Software Advice
Helpful?   Yes   No
Read more