mycloud PMS Features

mycloud PMS

Hotel Property Management Software for Any Type of Property

4.0/5 (14 reviews)

mycloud PMS Feature Summary

  • Daily operational reports
  • Ad hoc emergency report downloads
  • Role-based access permissions
  • Front desk system
  • Online booking
  • Reservation management
  • Availability management
  • Housekeeping
  • Contract management
  • Point of sale (POS)
  • Accounts receivable
  • Payment gateway integration
  • Reporting & statistics
  • Automated data backups
  • Guest histories
  • Rates management
  • Channel management
  • Guest experience management
  • Individual & group bookings
  • Maintenance management

Hospitality & Travel Feature Comparison

Most popular features of all Hospitality & Travel apps

API (36 other apps)
Activity Dashboard (30 other apps)
Automatic Notifications (29 other apps)
Availability Management (32 other apps)
Billing & Invoicing (29 other apps)
Billing Rate Management (28 other apps)
Booking Management (56 other apps)
Calendar Management (50 other apps)
Channel Management (46 other apps)
Credit Card Processing (41 other apps)
Customizable Templates (24 other apps)
Data Synchronization (24 other apps)
Electronic Payments (33 other apps)
Invoice Management (32 other apps)
Online Booking Integration (43 other apps)
Price Management (29 other apps)
Reporting & Statistics (35 other apps)
Reservations Management (40 other apps)
Room Booking (43 other apps)
Third Party Integration (38 other apps)

Competitor Feature Comparison

mycloud PMS Feature Reviews

12 reviewers had the following to say about mycloud PMS's features:

Nesar Khan

happy to the user - great solution for the new generation ahead

2015-01-28

great solution and great management tool

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Thank you Nesar,

Really appreciate your feedback This motivates us to be better.

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azi wajjiha sulaiman

mycloud PMS

2015-02-16

i want to try.because i want a good management on my hotel.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Thank you Azi

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Pavithra Pravin

Good solution

2017-01-20

We have been using this software for last 2 years and found it very easy to use and an integrated system that manage all hotel operations, channel management very smoothly..

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Thank you Pavithra

We appreciate your comments and feedback.

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Moses Barnabas

Try it to know it

2015-02-19

Four stars because I believe there is always room to improve and being consistent is paramount.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Thank you Moses

We are really happy to have you as a client and be associated with your prestigious, award wining property.

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Jacqueline Salaouatchi

To much complicated

2017-10-19

Only booking engine as of now

Pros

The service staff is helpful but nothing yet connected to channels etc I m still waiting for them to connect to use it properly

Cons

The complexity To much option to many work has to be done but suppose to reduce my manual work that's why I purchased

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Ms.Jacqueline, Thank you for your feedback, I understand you have had issues with Channel Manager.

We take some time to enable channel manager ( timeline is always communicated before sign up) as it is a partner product and also channels take a while to enable xml and connect channel manager to extranets, unfortunately this is something we cannot push. As far as our PMS is concerned we make sure your property is live within hours.

I did notice a low ease to use rating and am not sure which option you found complicated, any feedback you provide to our support desk will be considered. Yes we agree system has too many features and at sometimes small properties can find that bit daunting.

We hope to make your experience better and am sure with your feedback and our regular updates we will change your opinion on ease of use.

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Abid Ali

Compact and Easy to Use

2018-10-18

its very much hassle-free​, and easy to use.

Pros

the fact that its internet-based and I can access mycloud from my home as well​

Cons

and we don't get dummy bookings for the NO SHOW.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Hello Abid,

Thank you for your review, I understand your concern regarding revenue breakup for BB, unfortunately the setup done for you is a custom setup where you wanted custom revenue charge to be posted and calculated separately and posted in different folio too ( with days validity). So we had to make some backend adjustment to calculate this revenue and to setup posting schedule.

As for meal plan breakup, it is available and you can easily get it from Revenue charge report.

We thank you for using our platform and we are here to help you resolve any query and make sure you have a wonderful experience managing your hotel operations via our platform.

mycloud Team
www.mycloudhospitlaity.com

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clive ngobeni

clive bila

2016-09-20

my experience is to make research to companies that assist most tourism business that help get more bookings for accommodation and other travel arregement

Pros

marketing ,branding, website development.

Cons

to least namakgale tourism inf centre & tour operator

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering mycloud PMS

soft is the most marketing tools for tourism small businesses.

Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Thank you Clive

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Soumik Chatterjee

Overall it has been a satisfying experience

2018-03-19

Structuring the operations Eliminating manual errors Online access from multiple locations

Pros

Almost everything I have wanted was already incorporated. Rate for the product is very reasonable.

Cons

Having too many features sometimes clutters up the interface. Customization is not too easy and is often not accomplished.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Dear Mr.Soumik,

Thank you for your comments, yes you are right we have lot of features and infact as a cloud platform we happen to have everything a enterprise needs.

As this is a online solution, we really cannot have a face to face as the cost of subscription does not allow us to incur such costs, unlike other applications that charge in lakhs. I am not sure which aspect of customization you did not like but we have a quiet simple UI to manage parameters.

I am happy to have you as a client and your feedback is welcome.

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Trish Lomonica

Very Pleased with Mycloud!

2017-02-08

The emails sent by the channel manager are spot on and very quickly sent from actual booking time to email transmission. this helps in keeping my real time availability up to date.

Pros

Ease of use, clean and simple.

Cons

could use more features like closed to arrival or departure and cut off days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Thank you Trisha, we appreciate your support and we value your feedback.

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Nick Hatley

The WORST property management system I've seen in my 20+ year carrer

2016-04-15

They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Hello Nick, I am really sorry about the support issue, you are absolutely right: it shouldn¿t take this long to respond, and I completely understand how frustrated you are. I¿d be frustrated too.

Nick, I have looked into your complaint and realised that the property owner did not issue us instructions authorizing access for new management, so all chat operators treat such queries as general queries, but if operator realises that he has missed a request and that has come in from a subscribed user, (identified from email) support ticket is raised and our support team will reach out to authorised hotel user. I did go through call logs and I believe, my team member Kevin did reach out to Ms.Lyla and front desk staff at same time.

Apart from chat services, our subscribed users also have access to dedicated phone support, usually system admin of hotel has this access, in this case Ms.Lyla. Product manuals are available to all subscribed users and a copy was given to Ms.Gayle Woodruff.

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Rattichai Suchaiyah

General Manager

2017-02-09

The system very practical for our hotels, control of room inventory.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Thank you Rattichai.

We appreciate your feedback and this support helps us to strive and perform better, build a more advanced platform.

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SOPHIA AHMED

VERY EASY TO LEARN

2018-03-19

Pros

BUT FOR BASIC DETAILS IT IS EASY TO CATCH UP WITH SOME PRACTISE.

Cons

MOREOVER THE CUSTOMER SUPPORT IS VERY PATIENT AND ALWAYS AVAILABLE ON CALL TO HELP SOLVE EVEN THE MINOR ISSUES.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Prologic First


Hi Sophia,

Thanks for the awesome review. We are glad to hear that you are satisfied with our software and support offered.

Best Regards,
mycloud Team.

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