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Octorate Logo

Octorate

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Cloud-based property management and hotel operating system

(2)

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Octorate Features

Features Summary

Functionality

4.2

/5

31

Total features

142

10 categories

Octorate features

API
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications

Common features of Reservations software

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Availability Management
Billing & Invoicing

Price starts from

30

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

31

Price starts from

30

Per month

learn more

Total Features

142

Unique features

  • Dorms

  • Client Portal

  • Private Rooms

  • Recurring/Subscription Billing

Functionality

4.7

/5

926

Price starts from

ic-pricetag

No pricing info

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Total Features

126

Features in Common

111

Unique features

  • Maintenance Management

  • Guest Tracking

  • Catering Management

  • Tenant Portal

Functionality

4.6

/5

383

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

144

Features in Common

98

Unique features

  • Website Publishing Options

  • SSL Security

  • WYSIWYG Editor

  • Employee Management

Common Octorate comparisons

Reviewers who mentioned features said:

SO
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Sabri O.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best App ever to manage your B&B

Reviewed 5 years ago

I work with that app for about 9 years now. They’re flexible and always helpful when I needed some support. I had a look around and couldn’t find another party that offers the same services at a reasonable price.

Pros

It totally changed my life! Very easy to work with. Reliable and stable Very good back office and support Price/quality just perfect

Cons

Nothing There isn’t anything I dislike actually

AR
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Verified reviewer

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lots to complain about

Reviewed 5 years ago

If I didn't need the Italian based features I would never have chosen them and if I could get the same features with a different company I would ditch them in a second. Unfortunately, they have a stereotypical Italian lack of customer service.

Pros

It's a sensible, logical, and visually efficient system that would be perfect if it actually worked as well as it ought to. As an Italian company they also provide support for reporting to the Italian authorities and electronic receipts and other features specific to this country, which is a huge time saver.

Cons

Well, lots of it doesn't work as it should and it's difficult to get help. Their documentation is often outdated, not translated, or simply doesn't work. The big issue, which has been stated here before, is that their support is terrible. I'll ask multiple questions that only get partially answered after days, and sometimes weeks - some questions have never been answered and I've simply given up...

FI
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Fares I.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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excellent start thanks to the sales, terrible and frustrating reality thanks to the assistance

Reviewed 5 months ago
Pros

Easy initial setup, very well done graphics

Cons

In 2 years of use I have encountered an infinite number of problems, I fear it will be a long list. Really absent assistance, it is very difficult to contact them. I had to delay a €2000 quote for 9 hours for a technician to answer for a problem that needs 2 clicks to fix (unfortunately i'm not an expert). there is no phone number to call and therefore you will waste a lot of time with a bot. problems with the automatic connection with the police to communicate the names of the guests, so never trust any automatic synchronization, never ever. Octorate will respond: it's not our problem. by the way, if you don't understand something in the setup period, where the great sellers are online, you have to pay extra to get explanations

Vendor response

Dear user, We regret to hear about your dissatisfaction and would like to clarify some points from your review. Firstly, it is important to emphasize that the figure of 2000€ you mentioned does not correspond to the rates practiced by Octorate. Our training offer includes a variable number of free setup calls depending on the size of your facilities, as well as numerous free materials such as webinars,...

SN
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Stefano N.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Channel Manager Ever

Reviewed 4 years ago

Events calendar clearly visible Link to What's App Connection to fiscal recorder Link to billing and so on....

Pros

A simple, intuitive channel manager that has developed in a surprising way in recent years, maintaining advantageous prices on other similar products. Calendar function to mark events, spectacular Booking Engine and many functions to facilitate the view of the Hosts. Excellent relationship via email / phone with Customer Care where the same person who knows you and your problems always answers you. Excellent email / phone relationship for sales, always available. 100% recommended.

Cons

There is nothing to improve, the Channel is evolving daily. With each new implementation they warn you and have great video tutorials explaining the new feature!

AF
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Alessandro F.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best " vale x money" Channel manager

Reviewed 5 years ago

We have a very good Experience with Octorate. We are satisfied and we reccomend this software!

Pros

Vale x money. This Channel manager is actually one of the best "vale x money" software in hotellerie and touristic location. We have been using it for 9 years with success in our hotel. It includes also a simple but useful PMS x small hotels, B&B and apartments. Very easy to use. Supports a lot of OTAs.

Cons

The only weakness of this software, in its previous release, was, sometimes (happened few times in 8 years...) processing overload which caused slowness in updating rates and availability. But recently, with the new release, this problem disappeared.

AV
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Alfredo V.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unsynchronized channels and Overbookings everyday

Reviewed 5 years ago

My day by day with this PMS was the worst experience ever. I checked my bookings manually every 5h to ensure that overbooking was not happening. Sometimes a room was sold in my booking engine and Booking at the same time. I supposed that synchronisation was slow. After a few weeks I discover that sometime a full room was sold again. A full room! A room that was full weeks ago suddenly was opened again in booking or my website. And the system said availability=0, but it was available to be booked. I had to mark as “maintenance” a room every time it was full, because it was the only way to stop sales.

Pros

Cheap. We decided to start working with this PMS because it was cheap, and the salesman promised us to customize the PMS for our needs. We started using it and every time we report a bug (not an improvement, just a bug) it remains unsolved forever. Of course improvements never was done.

Cons

PMS interface is the worst ever. Difficult to use in PC, impossible to use in mobile. Booking engine doesn't work properly in mobile. I've to write more than 200 code lines in HTML, CSS and JavaScript to make it the basic to work. I reported the problems and they never solved it. Unsynchronized channels and Overbookings every day. System sells independently of the number of rooms available. It created overbookings every day.

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Toboganes D.

Hospitality, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The worst in every way

Reviewed 6 years ago

We have been trying to implement Octorate software for 4 months, however when we understood it was not the best decision we made, we no longer have the money back. What disappointment

Pros

Unfortunately two things captivated us, the user iterface seemed the correct one and the price. But when we used it we began to think, ¨we had made a mistake hire Octorate¨, why, it did not have a great development. Your experience is like the programs or user interfaces 1998, very badly designed.

Cons

THE experience with Octorate has not been the best. 1.Our experience with the software to get ideas, booking.com is our best reference, Octorate only handles texts to show users or guests the characteristics of the rooms, it is absurd to create a text platform when time ago it is graphic and icons to make the experience of the host more pleasant. 2. The second is the tools they have to remove or put the photos that describe the room, the manual tells you can do it, the technical support continues telling you the same thing and finally does not work and you lose hours and days of work, worst. 3.Finally, the payment gateway, they tell us that they will end up with a client and will continue with our implementation of payments, lies, delays. They make you waste your time.

HD
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Horacio D.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good product at an excellent price

Reviewed 5 years ago

A good product to manage the inventory of rooms, with a good channel manager, but with very basic reports.

Pros

The price is excellent for the product features. In our case, connectivity with OTAs has worked very well. It is easy to use and, above all, among the different products evaluated (within this price range), it is one of those that allows greater configurations for rooms and rates.

Cons

Although in the last two months they have improved somewhat, the reports are basic and the information provided by the system for analysis is very basic. On the other hand, some of the statistics generated by the system are wrong.

AS
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Ayari S.

Hospitality, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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General opinion

Reviewed 5 years ago

The most important think with octorate is the visibility and forcaste. we can manage the prices by knowing the lowest period ahead so we make promotions for example

Pros

The readability of the reservation and sources.

Cons

The calendar of the octorate app is not as clear as we want

MG
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Maria Grazia S.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fondamentale, non so come farei senza

Reviewed 4 years ago
Pros

Octorate è utilissimo per gestire in pochi minuti alcune rogne che altrimenti prendono un sacco di tempo. Dall'invio delle schedine alloggiati alla questura, alla compilazione dei dati ISTAT e ai rendiconti trimestrali e annuali per il versamento del contributo di soggiorno. E poi la fatturazione elettronica, le comunicazioni con gli ospiti e tutti quegli aspetti amministrativi che vanno tenuti sotto...

Cons

All'inizio ho impiegato un po' a capire come entrare in contatto con il supporto, che dovevo aprire la chat dentro al programma. All'inizio era complicato anche perché la tecnologia mi spaventa. Grazie anche all'intervento di mio figlio, col tempo è diventato come usare facebook.

Showing original review in Italian. See translation

RS
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ROCÍO S.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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DEFRAUDENT!

Reviewed 5 years ago
Pros

Nothing to add. Everything was wrong with them

Cons

i've been working with this Channel Manager for four months, during this period problems didn't stop growing! It is really difficult to contact them by telephon, you can try it for days and days. They have created so many overbookings from the begining, as they didn't make the connections properly with the main booking platforms. They didn't help me with any of these problems and even more I have lost...