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OpenHotel PMS Logo

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Cloud-based hotel property management software

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OpenHotel PMS Pricing, Features, Reviews and Alternatives

OpenHotel PMS FAQs

Q. What type of pricing plans does OpenHotel PMS offer?

OpenHotel PMS has the following pricing plans:
Starting from: $60.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of OpenHotel PMS?

OpenHotel PMS has the following typical customers:
Freelancers, Mid Size Business, Public Administrations, Small Business


Q. What languages does OpenHotel PMS support?

OpenHotel PMS supports the following languages:
English


Q. Does OpenHotel PMS offer an API?

No, OpenHotel PMS does not have an API available.


Q. What other apps does OpenHotel PMS integrate with?

OpenHotel PMS integrates with the following applications:
Bolt


Q. What level of support does OpenHotel PMS offer?

OpenHotel PMS offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

OpenHotel PMS product overview

Price starts from

60

Per month

Per Feature

What is OpenHotel PMS?

OpenHotel is a cloud-based hotel management solution that assists small and mid-size hotel businesses in daily accommodation management, and more. OpenHotel PMS has a drag-and-drop tape chart for room assignments and a rates/availability tab which provides users with a calendar view of the real-time availability of rooms. It supports a secure role-based security system to ensure only authorized access to sensitive data.

Key benefits of using OpenHotel PMS

• OpenHotel offers a flexible booking system, allowing users to use discount or promo codes during the payment process.

• The OpenHotel channel manager syncs with PMS software to help users manage room rates and availability.

• OpenHotel's detailed reporting tools provide insight into reservations, audits, taxes and revenue.

• Integrated payment processing technology supports all major electronic payment gateways, allowing users to carry out online transactions and define their own deposit rules, refund rules, and more.

• OpenHotel PMS supports integration with OTAs (online travel agencies) like Expedia, Travelocity, TripAdvisor, Orbitz, Booking.com, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
24/7 (Live rep)

Training options

Live Online
Videos
Webinars
Documentation

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Starting from

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Per month

Per Feature

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Pricing range

Starting from

ic-pricetag

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Free plan
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Ease of use
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Ease of use
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Why am I seeing this?

OpenHotel PMS pricing information

Value for money

4.7

/5

19

Starting from

60

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

OpenHotel PMS features

Functionality

4.4

/5

19

Total features

45

4 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Third-Party Integrations
Reporting & Statistics
Reporting/Analytics
Payment Processing
Inventory Management

Functionality contenders

OpenHotel PMS users reviews

Overall Rating

4.6

/5

19

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.8/10
Rating distribution

5

4

3

2

1

15

2

1

0

1

Pros
Affordable for independent hotels, motels of any size. Great value awesome customer service.
The training was very good, and the customer service is outstanding. They are always helpful if we have questions, and I am impressed by the features they continue to add.
Overall experience has been outstanding. Rich with features that are continuously enhanced and improved based on interaction and feedback with their customers.
Cons
I wrote a review mentioning this, and the awful woman [SENSITIVE CONTENT] had the audacity to call my boss and threaten to pull the program.
Well, I don't work there anymore, so I'm free to let everyone know how terrible this program is. The system crashed every other day, at the absolute worst times, of course.
If your internet or computer are slow you will hate this because you will go through several screens for most things you do. Price range is mid level compared to other cloud based system.

Overall rating contenders

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Salmon C.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good and Reliable Services Here!

Reviewed 5 years ago

It allows me confidence of not being double booked which happens a lot to old School document on a sheet of paper sort of Business. It also allows me to market to a dozen vendors seamlessly!

Pros

My Wife enjoys working with it! I learned the basics in half an Hour.

Cons

I would love for them to have a linked program that i can do the same for my Fishing Guiding Part of My business!

Vendor response

You are both a pleasure to work with. With all the wonderful things that you are doing at the Lodge I know your future will be extremely bright. Thank you for the kind words.

AB
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Anna B.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My favorite over all the other rated PMS systems

Reviewed a year ago

I trust that much of my success has been in part because of my software. My employees don't usually make mistakes, but if they did, I have a way of tracking it so I can go back and fix and teach them the right way. I don't need to spend much time on training as it is very intuitive and clever.The system never goes down for maintenance or anything, I have a consistent reliability all year-round.Housekeeping...

Pros

I have personally used almost all the softwares listed at Capterra as I have owned many hotels. I trust OpenHotel because they are a lot more efficient than all the other softwares out there and I actually spend less. I have more tools than I can use, and they keep adding more without extra charge. I have my software since 2012 and they do not raise their prices on you.

Cons

I think they should advertise better so people can actually find them, I did a ton of research and Demos before I discovered them.

JH
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Julie H.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Terrible

Reviewed 2 years ago

Worst program ever! We had nothing but problems. When you call, they try to tell you it's your computer. Not their system. Every. Single. Time!!! It's NEVER their fault. Even though literally EVERYTHING loads on 3 computers, except their program. I wrote a review mentioning this, and the awful woman [SENSITIVE CONTENT] had the audacity to call my boss and threaten to pull the program. But...

Pros

There isn't a single one. Nothing but problems.

Cons

All of it! It would take all day to list all the cons.

JF
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Judith F.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Small Hotel Property using Open Hotel

Reviewed 6 years ago
Pros

I am not a super-tech savvy person, nor is my background in hotel management. Also, our property is a small, independent property, not a cookie-cutter chain property. Having said that, I find the software overall to be easy to use and fairly intuitive. One of its' chief strengths is the excellent customer service, everything from walking me through a difficult process to me being able to ask them to "double-check my work" to make sure that I have set up a new rate plan correctly, for instance.

Cons

I'd like the "Notes" section on any folio to be more prominent, to make it easier for my Front Desk staff to be aware of anything special that they need to know about a reservation. In a perfect world, their tech support would be open 24/7, as we all know that problems don't just arise during the hours of 9-7. The reports section doesn't work as smoothly as I need it to.

Vendor response

Judith, Thanks for all the stars! and also for the suggestions. Support is always here for any critical issues but you will be happy to know that plans are in the works to extend normal support hours later this year. Watch for an update. There are a LOT of reports. I will give you a call about why you do not think they run as smoothly as they should. Normally we get rave reviews on reporting. Again, Thanks for being a great client and for the 25 gold stars.

AB
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Aileen B.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We are clients for 12+ years & have received consistently reliable, caring and innovative service

Reviewed 6 years ago

Complete reliability, very substantial amounts of additional revenue, ease of use, peace of mind. I like everything about the software. Valuable new features are being added constantly that I look forward to using.

Pros

I have considered numerous PMS systems. The complete reliability, visual clarity, intuitiveness, and ease of use of the PMS system were my primary selection factors combined with the absolute trust I have in OpenHotel's incredibly responsive and service-oriented support team. I know that the functions and features that are important to me are built into the system and are important to them. Especially important to me is the fact that it is so easy to learn to use the system - very experienced Front Desk and Reservation Clerks to staff members who have never used a PMS can catch on easily. OpenHotel deeply understands the needs of and demands on small to mid-size and independent hotel operators.

Cons

No cons were added to this review

Vendor response

Aileen, I thank you so much for your kind words.It is great to hear from any client about our system but especially the ones that have been with us so very long. If you ever need me, please let me know. Michelle Herrin

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