I am not a super-tech savvy person, nor is my background in hotel management. Also, our property is a small, independent property, not a cookie-cutter chain property. Having said that, I find the software overall to be easy to use and fairly intuitive. One of its' chief strengths is the excellent customer service, everything from walking me through a difficult process to me being able to ask them to "double-check my work" to make sure that I have set up a new rate plan correctly, for instance.
I'd like the "Notes" section on any folio to be more prominent, to make it easier for my Front Desk staff to be aware of anything special that they need to know about a reservation. In a perfect world, their tech support would be open 24/7, as we all know that problems don't just arise during the hours of 9-7. The reports section doesn't work as smoothly as I need it to.
Judith, Thanks for all the stars! and also for the suggestions. Support is always here for any critical issues but you will be happy to know that plans are in the works to extend normal support hours later this year. Watch for an update.
There are a LOT of reports. I will give you a call about why you do not think they run as smoothly as they should. Normally we get rave reviews on reporting.
Again, Thanks for being a great client and for the 25 gold stars.
Complete reliability, very substantial amounts of additional revenue, ease of use, peace of mind. I like everything about the software. Valuable new features are being added constantly that I look forward to using.
I have considered numerous PMS systems. The complete reliability, visual clarity, intuitiveness, and ease of use of the PMS system were my primary selection factors combined with the absolute trust I have in OpenHotel's incredibly responsive and service-oriented support team. I know that the functions and features that are important to me are built into the system and are important to them. Especially important to me is the fact that it is so easy to learn to use the system - very experienced Front Desk and Reservation Clerks to staff members who have never used a PMS can catch on easily. OpenHotel deeply understands the needs of and demands on small to mid-size and independent hotel operators.
I thank you so much for your kind words.It is great to hear from any client about our system but especially the ones that have been with us so very long.
If you ever need me, please let me know.
Likelihood to recommend: 10/10
AMAZING! Easy to learn. Easy access from anywhere in the world or any device. Open Hotel PMS hears our needs and is willing to update software. Affordable for independent hotels, motels of any size. Great value awesome customer service
User friendliness, Short training and learning for new staff. The combination of a website, GDS, Channel Manager and Email blasts all in one system at a low cost.
A bit harder for a large property when booking multiple rooms for multiple nights and extended stays. I know they have already done major improvements and plan to do more soon. THANK YOU! Turning a Con into a Pro very quickly is great.
Thank you so much! I have heard comments from the staff on how much they enjoy working with you and your team.
Your comment on multiple rooms was very timely. While we have had multiple room capability we realized that it needs to have some additional functionality. The announcement next Tuesday will include many of these updates and some other pretty nice stuff. Watch for the announcement and be ready to smile.
One of the great things about OpenHotel is that we write all of our own code. We have never out sourced a single line. This is why client after client comments on our constant and responsive updates.
Thanks again for your business and for sharing your experience with OpenHotel.
Likelihood to recommend: 10/10
Everything is organized in a manner that makes sense. It's available wherever I am if I have an internet connection. Reservations are kept secure even if you cancel or void a reservation. Rates, groups, direct bill clients are all a breeze to manage. This software has made managing the hotel so much easier!
This is cloud based software so it's not taking up space on your hard drive. The support staff is amazing! There are training videos available for refreshers or as training. The software is designed in an intuitive manner. Things are about where you would expect. We love their channel manager. It has made our lives so much easier. Groups are a breeze & so is direct billing. They are very willing to work with your suggestions & implement them if possible & practical.
Since this is cloud based you pay a subscription fee. It's cloud based so if you're internet goes down, you're out in the cold. We do have contingencies for this, but it could be a factor in an area where internet is not reliable. If your internet or computer are slow you will hate this because you will go through several screens for most things you do. Price range is mid level compared to other cloud based system.
Likelihood to recommend: 8/10
OpenHotel has been a great addition to our hotel. We used a somewhat outdated PMS prior to OpenHotel and cannot fathom switching to any other system. Everyone from our sales contact, Judy, to the support team has been fantastic. There are a few improvements I would like to see, however they are insignificant in the grand scheme of things. Currently we are in the process of adding their direct connect capabilities which I feel will not only greatly improve our online presence with last room availability, but also free up time for myself to attend to other duties. I would highly recommend OpenHotel and look forward to working with them for years to come!
I find the software to be very user friendly and find it easy to train new staff. Also, a fantastic support team!
There are a few additions I would like to see with the system, however I wouldn't call these cons. There's always room for improvement in any product and I look forward to seeing new offerings.
We love hearing from our clients! Thank you for taking the time.
I know you will love the Channel Manager by OpenHotel. It is a full two way direct connection.
Watch your email for a nice and shiny new feature announcement the first of the week.
Likelihood to recommend: 10/10
Contact OpenHotel for detailed pricing information.