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OwnerRez

Book and manage 1 to 100s of properties in the cloud

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(11)

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OwnerRez Reviews - Page 3

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166 reviews

Recommended

AQ
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Aaron Q.

Real Estate, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vacation Rental - Customer Service

Reviewed a year ago

We recommend OwnerRez to other vacation rental hosts who use multiple booking platforms.

Pros

It can grow with us a vacation rental business. We currently do not accept direct payments or have our own website, but we can expand to those when we are ready. We can post and coordinate multiple channels. We can share several calendars with our cleaners and maintenance contractors in an easy calendar format.

Cons

The initial setup is cumbersome. OwnerRez is a powerful software that must be set up correctly from the initial posting of your vacation rental. We decided to pay OwnerRez for additional support. We recommend that step for new users. It helped us to understand the full capabilities and scope of the software. The customer service is quick, responsive, and informative, and will work with you to get creative solutions. However, you cannot speak with someone on the phone. It must be done via email which is slower for quick questions.

RC
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Richard C.

Hospitality, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent value for money, with unparalleled support

Reviewed 2 years ago

Although we are a very small business, we always receive prompt and courteous responses to our support questions. Setup and maintenance are easy to master. Integration with our credit card payments was very easy to implement.

Pros

All the information we need in one place and the ability to save time in most day to day vacation rental activities.

Cons

Doesn't integrate in to the same extent with all OTA's However, not really the fault of the software itself, more an issue with the API's of the OTA's