Properly Features

Properly

Cleaning & operations management for short term rentals

4.69/5 (35 reviews)

Properly Feature Summary

  • Tenant management
  • Tenant portal
  • Owner portal
  • Housekeeping management
  • To-do list
  • Visual discovery
  • Real time reporting
  • Incident management
  • Photo albums
  • Email invitations & reminders
  • Problem management
  • Task management
  • Task planning
  • Task scheduling
  • Job costing
  • Job scheduling
  • Employee database
  • Self service portal
  • Calendar management
  • Group calendars
  • Progress tracking
  • iCalendar support
  • Data synchronization
  • Maintenance scheduling
  • Activity monitoring
  • Visual checklists
  • Billing & invoicing
  • Employee portal
  • Employee self service
  • Real time notifications
  • Status tracking
  • Customizable reporting
  • Third party integration
  • PMS integrations
  • Changeover management

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Booking Management (54 other apps)
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Reporting & Statistics (33 other apps)
Reservations Management (40 other apps)
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Third Party Integration (37 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


18 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Properly Feature Reviews

22 reviewers had the following to say about Properly's features:

Zeona McIntyre

Good app to help with cleaning scheduling

2018-02-16

Pros

I like how intuitive and easy it is to build the checklists for properties.

Cons

We have had some issues with bookings not coming through from our property management software but they have been resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brandon McKenzie

Great Product!

2018-01-10

Pros

Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver.

Cons

Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Properly


Hi Brandon! Thank you for the review. We will be adding visible location/routing in the future and you¿ll be the first to know. We also wanted to take this opportunity to thank you for the 2+ years of product input. We are grateful for every bit of it. From all of us at Properly - thanks for being one of our first and best customers.

Read more
Isabelle Britten

Excellent

2018-07-23

Pros

Fast syncing with our booking platform

Cons

Would like to be able to add inventory items and record usage in this application, so our cleaners can report the linen they use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stefan Pizzi

Overall, great! It's easy to use, track problems,

2018-02-16

Quickly and easily schedule and follow up with our entire cleaning calendar.

Pros

Ease of use. Notifications of problems.

Cons

I wish there was an option for us to send a notification through the app to other users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sherry King

Very Responsive

2018-02-16

Accountability and streamline in scheduling.

Pros

Ease of scheduling with to do list and easy to read calendars. Also, accountability both in communications with Service Providers and Reports.

Cons

While the interface/app is fairly straight forward good to get overview.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jen Jordan

Great help to schedule and maintain management company

2018-07-07

Pros

Having the calendar automatically sync means we won't miss cleans.

Cons

Getting large enough to warrant this type of software means that there is so much data input needed before starting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gordon Crowder

New Client Non PM based

2018-12-06

Currently we are seriously only a client due to the amazing customer service Our Account Reps has been excellent, in trying to support the team in getting fix's work around to the challenges we have been facing.

Pros

The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent.

Cons

With no way to list an owners rate of service or a simple email capture we can no export to our accounting software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Colin Newland

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.

2018-01-17

Pros

I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Cons

Payment with Paypal required.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Properly


Hi Colin. Thanks for taking the time to leave a review. Good news! Actually we do have time stamps of job start and finish times. When your cleaner arrives and starts the job in the app, your job summary will reflect their start time. You can also set your account to be notified by email or SMS when they start. If they have their location services turned on, you will also see that they are in the correct location. Similarly, when they finish the job, you¿ll know and have a record of the time. Now, regarding translation, more good news. Properly does use Google Translate! The cleaner can tap ¿translate¿ in the app to translate your instructions to the language of their choice. The Properly app supports 8 languages so static app instructions will reflect the language the user¿s phone is set to. Lastly, we will be adding payments in the future. Stay tuned for that. Find us on chat support if you have any questions. Thank you again. Sincerely - The Properly Team

Read more
Anonymous
A verified reviewer

Nice app, but expensive and lacking.

2018-01-19

Pros

Intuitive and clean interface. App and website both work great.

Cons

If it was cheaper it might be worth it, but as it turns out my hosting platform already offers a similar feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Karen Kreutzberg

Integrates all properties on multiple platforms to one simple interface.

2018-02-17

organizes my daily schedule

Pros

One location to see daily activity regardless of platform.

Cons

Wish it would warn me when I am duplicating the property. (I do it often) Would like to have a link to the guest directly on Properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Micah Huxford

Properly is a great service, easy to use and makes running a rental business much easier.

2018-02-16

Pros

I like the sensible workflows provided. It's EASY to use and makes my life easier.

Cons

The only real complaint I would have is that occasionally there are some issues with the integrations between the system and the vendors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1-10 employees)

First time set up

2018-11-26

With that, we've also had some illegal activity take place one or twice.

Pros

Also, the automatic reminder of guest check in/out to have me schedule a cleaning is very nice.

Cons

The initial set up was a little wonky. I set up from my phone initially, and when we tested the set up, the icons were all shifted slightly to the right. I was able to correct this through the website.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I have loved using Properly to help run my AirBnb with a manager in place

2018-02-19

Pros

I like that I can create visual templates of the cleaning that needs to be done.

Cons

Having to pay for separate properties, not as many features as desired, etc.. (And I can't edit my personal info below; organization is "Greenville Mouse House.")

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Amy Brooks

Properly is very easy to set up, very easy to use. Great Customer Service!

2018-01-10

Pros

It's very nice to have any and all issues reported, and any and all pictures of the homes in one space.

Cons

I wish that we could re-open a job when something additional is found before the cleaner/ inspector leaves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Properly


Hi Amy! Thank you for completing a review. Your cleaners and inspectors should definitely use the Report a Problem feature to document issues as they are discovered during a job. Then you will know if any last minute details need to be tended to. Let support know if you don't know where to find this! All the best - the Properly Team.

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Kellen Westman

Great concept, needs development

2018-02-16

Clear communication to service staff.

Pros

I am able to monitor progress of services on my mobile device.

Cons

Service staff continue to struggle with the technology, and it is not easy enough for them to use in most cases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Howard Mostad, CPA(Inact.)

Huge time saver!

2018-07-25

Saved time managing the cleaners for my properties.

Pros

Let's you see all of your AirBnb cleanings in one place. Saves time by having cleaners follow interactive cleaning guides during cleanings.

Cons

Would be nice to have an auto unschedule a cleaner so you don't have to go into the calendar to cancel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sharon Bartram

Has been a game-changer for cleaning management!

2018-01-25

Pros

To date I have only used the software for the basic function of creating electronic visual checklists for short-term accommodation properties, and scheduling contracted cleaner.

Cons

Some issues with photo boundaries and sensitivity of icons, can make new checklists time-consuming to create. Market place in my city (Perth, Australia) is limited. I believe the app developers should be out marketing this tool to cleaners / subcontractors, not relying on property managers to bring their chosen cleaners onboard

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Carmen Anderson

Great scheduling tool made for vacation Rentals

2018-02-16

Pros

Love being able to schedule different cleanings in one spot. My housekeepers love being able to see pictures for each apartment.

Cons

Sometimes our calendar doesn't sync Property and creates confusion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Paul Coghill

Convenient sourcing and communication with cleaners

2018-12-04

By linking in with Airbnb it's easy to keep track of cleaning jobs both past and future

Pros

It's very easy to use once you get the hang of it

Cons

I'm not sure how well the cleaners are able to use the software

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
James William

We use Properly as a short term rental management firm. It helps us systematize our cleans :)

2018-07-23

Pros

This makes running our business easier and more efficient.

Cons

There is not a lot to complain about. They do great customer service. We wish you could further police the check in check out but it works for now.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
James Dietrich

Get this app

2018-08-09

It's helping the team produce better results, faster.

Pros

As a growing cleaning company, we needed a software that decreased the ramp up time for new cleaners, allows homeowners the transparently they wanted, and made coordinating with property managers easier. Properly is the only app that can do all that.

Cons

It's pricey, but we're confident that the value is there and it's worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan Ramsdale

Great app to manage our Airbnb

2018-02-16

Pros

Great app to manage our Airbnb. Easy to communicate with our cleaner for our condo that is not in the same city we live in.

Cons

Only issue we had was with check-in`s showing up as well but we were able to remove so we didn't book our cleaner twice in a row

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more