Properly Features

Properly

Cleaning & operations management for short term rentals

4.68/5 (41 reviews)

Competitor Feature Comparison

API
Accounting Integration
Alerts/Notifications
Billing & Invoicing
CRM
Calendar Management
Change Order Management
Contact Database
Contact Management
Contract/License Management
Contractor Management
Cost Tracking
Customer Database
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Data Synchronization
Dispatch Management
Document Management
Drag & Drop
Electronic Signature
Email Invitations & Reminders
Employee Database
Employee Portal
Employee Self Service
Equipment Tracking
Estimating
File Storage
GPS
Housekeeping Management
Incident Management
Inventory Control
Inventory Management
Job Costing
Job Management
Job Scheduling
Lead Management
Maintenance Scheduling
Mobile Access
Online Time Clock
Payment Collection in the Field
Payroll Management
Problem Management
Progress Tracking
Project Management
Project Tracking
Purchase Order Management
Quotes/Estimates
Real Time Notifications
Real Time Reporting
Real-time Updates
Routing
Scheduling
Self Service Portal
Service History
Status Tracking
Subcontractor Management
Task Management
Task Planning
Task Scheduling
Technician Management
Third Party Integrations
Timesheet Management
To-Do List
Vendor Management
Visual Discovery
Work Order Management
iCalendar Support
Learn moreCompare App
API
Accounting Integration
Alerts/Notifications
Billing & Invoicing
CRM
Calendar Management
Change Order Management
Contact Database
Contact Management
Contract/License Management
Contractor Management
Cost Tracking
Customer Database
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Data Synchronization
Dispatch Management
Document Management
Drag & Drop
Electronic Signature
Email Invitations & Reminders
Employee Database
Employee Portal
Employee Self Service
Equipment Tracking
Estimating
File Storage
GPS
Housekeeping Management
Incident Management
Inventory Control
Inventory Management
Job Costing
Job Management
Job Scheduling
Lead Management
Maintenance Scheduling
Mobile Access
Online Time Clock
Payment Collection in the Field
Payroll Management
Problem Management
Progress Tracking
Project Management
Project Tracking
Purchase Order Management
Quotes/Estimates
Real Time Notifications
Real Time Reporting
Real-time Updates
Routing
Scheduling
Self Service Portal
Service History
Status Tracking
Subcontractor Management
Task Management
Task Planning
Task Scheduling
Technician Management
Third Party Integrations
Timesheet Management
To-Do List
Vendor Management
Visual Discovery
Work Order Management
iCalendar Support
Visit WebsiteCompare App
API
Accounting Integration
Alerts/Notifications
Billing & Invoicing
CRM
Calendar Management
Change Order Management
Contact Database
Contact Management
Contract/License Management
Contractor Management
Cost Tracking
Customer Database
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Data Synchronization
Dispatch Management
Document Management
Drag & Drop
Electronic Signature
Email Invitations & Reminders
Employee Database
Employee Portal
Employee Self Service
Equipment Tracking
Estimating
File Storage
GPS
Housekeeping Management
Incident Management
Inventory Control
Inventory Management
Job Costing
Job Management
Job Scheduling
Lead Management
Maintenance Scheduling
Mobile Access
Online Time Clock
Payment Collection in the Field
Payroll Management
Problem Management
Progress Tracking
Project Management
Project Tracking
Purchase Order Management
Quotes/Estimates
Real Time Notifications
Real Time Reporting
Real-time Updates
Routing
Scheduling
Self Service Portal
Service History
Status Tracking
Subcontractor Management
Task Management
Task Planning
Task Scheduling
Technician Management
Third Party Integrations
Timesheet Management
To-Do List
Vendor Management
Visual Discovery
Work Order Management
iCalendar Support
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Mobile apps

iOS App


67 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


175 reviews

Properly Feature Reviews

25 reviewers had the following to say about Properly's features:

Susanne Y.

Reduce the dreaded housekeeper "no show"

2019-10-14

Even Property Management Software companies who have Housekeeping modules have said:​ "If you have Properly, you will probably want to stick with that for turnovers as we cannot compete".

Pros

The integration with booking software like Airbnb, Homeaway and Booking.com

Cons

Modules to train staff would be helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Zeona M.

Good app to help with cleaning scheduling

2018-02-16

Pros

I like how intuitive and easy it is to build the checklists for properties.

Cons

We have had some issues with bookings not coming through from our property management software but they have been resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brandon M.

Great Product!

2018-01-10

Pros

Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver.

Cons

Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Properly


Hi Brandon! Thank you for the review. We will be adding visible location/routing in the future and you¿ll be the first to know. We also wanted to take this opportunity to thank you for the 2+ years of product input. We are grateful for every bit of it. From all of us at Properly - thanks for being one of our first and best customers.

Read more
Isabelle B.

Excellent

2018-07-23

Pros

Fast syncing with our booking platform

Cons

Would like to be able to add inventory items and record usage in this application, so our cleaners can report the linen they use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robyn S.

Properly review

2019-06-14

I would be lost without Properly when it comes to organising my short term rental cleaners.

Pros

It's bright and clear when it comes to checking your calendar for bookings requiring a turnover clean.

Cons

I can't actually think of anything I don't like about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1-10 employees)

Properly Has Potential

2019-05-12

Overall, Properly has been a good solution for our cleaners but there is much room for improvement.

Pros

They love that they can see their calendars in advance and easily enter in problems through the app.

Cons

It tends to lag quite a bit and poses some problems scheduling last minute bookings with our cleaners.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Sherry K.

Very Responsive

2018-02-16

Accountability and streamline in scheduling.

Pros

Ease of scheduling with to do list and easy to read calendars. Also, accountability both in communications with Service Providers and Reports.

Cons

While the interface/app is fairly straight forward good to get overview.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate B.

Properly is a lifesaver for remote property managers

2019-07-16

I love the feature if the cleaner needs to report something wrong.

Pros

It was nice to have template checklists to start from and then customize as needed for my specific properties.

Cons

It was harder to find and access the available cleaners network from the app. Hopefully this will be something we use more of in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Colin N.

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.

2018-01-17

Pros

I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Cons

Payment with Paypal required.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Properly


Hi Colin. Thanks for taking the time to leave a review. Good news! Actually we do have time stamps of job start and finish times. When your cleaner arrives and starts the job in the app, your job summary will reflect their start time. You can also set your account to be notified by email or SMS when they start. If they have their location services turned on, you will also see that they are in the correct location. Similarly, when they finish the job, you¿ll know and have a record of the time. Now, regarding translation, more good news. Properly does use Google Translate! The cleaner can tap ¿translate¿ in the app to translate your instructions to the language of their choice. The Properly app supports 8 languages so static app instructions will reflect the language the user¿s phone is set to. Lastly, we will be adding payments in the future. Stay tuned for that. Find us on chat support if you have any questions. Thank you again. Sincerely - The Properly Team

Read more
Anonymous
A verified reviewer

Helped me grow my business 10x

2018-04-16

Pros

Really has made a big difference in my vacation rental property company.

Cons

I would like some more recommendations on how I can better use the software. Overall the product is pretty good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Stefan P.

Overall, great! It's easy to use, track problems,

2018-02-16

Quickly and easily schedule and follow up with our entire cleaning calendar.

Pros

I love the calendar view.

Cons

I wish there was an option for us to send a notification through the app to other users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David S.

Makes airbnb flips super-easy

2019-10-15

Pros

Connects me with cleaners, easy to use, takes the complexity away from running an airbnb

Cons

Need to arrange payment outside, can't set a template for a job (I have to set every parameter, such as length of cleaning, price offered, time) manually every time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy B.

Properly is very easy to set up, very easy to use. Great Customer Service!

2018-01-10

Pros

It's very nice to have any and all issues reported, and any and all pictures of the homes in one space.

Cons

I wish that we could re-open a job when something additional is found before the cleaner/ inspector leaves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Properly


Hi Amy! Thank you for completing a review. Your cleaners and inspectors should definitely use the Report a Problem feature to document issues as they are discovered during a job. Then you will know if any last minute details need to be tended to. Let support know if you don't know where to find this! All the best - the Properly Team.

Read more
Karen K.

Integrates all properties on multiple platforms to one simple interface.

2018-02-17

organizes my daily schedule

Pros

One location to see daily activity regardless of platform.

Cons

Wish it would warn me when I am duplicating the property. (I do it often) Would like to have a link to the guest directly on Properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gordon C.

New Client Non PM based

2018-12-06

Currently we are seriously only a client due to the amazing customer service Our Account Reps has been excellent, in trying to support the team in getting fix's work around to the challenges we have been facing.

Pros

The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent.

Cons

With no way to list an owners rate of service or a simple email capture we can no export to our accounting software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Greta H.

Off to a great start but needs a little improvement.

2018-07-02

Ability to find cleaners that understand short term rental turnover service.

Pros

I love that this program has a lot of cleaners to choose from, and the list is growing. I also love that they can upload photos of their completed work.

Cons

I really wish there were more cleaners in my immediate area, hopefully that will improve in time or with more advertising. But the biggest downfall is that I can't pay cleaners directly through the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Micah H.

Properly is a great service, easy to use and makes running a rental business much easier.

2018-02-16

Pros

I like the sensible workflows provided. It's EASY to use and makes my life easier.

Cons

The only real complaint I would have is that occasionally there are some issues with the integrations between the system and the vendors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Nice app, but expensive and lacking.

2018-01-19

Pros

Intuitive and clean interface. App and website both work great.

Cons

If it was cheaper it might be worth it, but as it turns out my hosting platform already offers a similar feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Kellen W.

Great concept, needs development

2018-02-16

Clear communication to service staff.

Pros

I am able to monitor progress of services on my mobile device.

Cons

Service staff continue to struggle with the technology, and it is not easy enough for them to use in most cases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ronald G.

There are a good number of service providers and I was able to get everything done easily.

2018-05-24

Helped provide a valuable resource in property turnover services

Pros

The site is a valuable resource to property owners using short-term rental services.

Cons

Also, when a provider texted me through the app, it was confusing for me as I didn't know if I was talking to someone at Properly or to the actual provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Howard M.

Huge time saver!

2018-07-25

Saved time managing the cleaners for my properties.

Pros

Let's you see all of your AirBnb cleanings in one place. Saves time by having cleaners follow interactive cleaning guides during cleanings.

Cons

Would be nice to have an auto unschedule a cleaner so you don't have to go into the calendar to cancel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1-10 employees)

First time set up

2018-11-26

With that, we've also had some illegal activity take place one or twice.

Pros

I really like how easy it is to put the icons on the screen, and also the picture and picture feature. There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful.

Cons

The initial set up was a little wonky. I set up from my phone initially, and when we tested the set up, the icons were all shifted slightly to the right. I was able to correct this through the website.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Carmen A.

Great scheduling tool made for vacation Rentals

2018-02-16

Pros

My housekeepers love being able to see pictures for each apartment.

Cons

Sometimes our calendar doesn't sync Property and creates confusion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sharon B.

Has been a game-changer for cleaning management!

2018-01-25

Pros

To date I have only used the software for the basic function of creating electronic visual checklists for short-term accommodation properties, and scheduling contracted cleaner.

Cons

Some issues with photo boundaries and sensitivity of icons, can make new checklists time-consuming to create. Market place in my city (Perth, Australia) is limited. I believe the app developers should be out marketing this tool to cleaners / subcontractors, not relying on property managers to bring their chosen cleaners onboard

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Jen J.

Great help to schedule and maintain management company

2018-07-07

Pros

Having the calendar automatically sync means we won't miss cleans.

Cons

Getting large enough to warrant this type of software means that there is so much data input needed before starting. This took a long time (weeks).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more