Properly Reviews

This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!

sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.

The most impactful features Properly offers definitely has to be their true to time notifications and updates on the jobs that are on going. This makes you feel much more at ease as you are being kept in the loop with these notifications. I personally really like the fact that Properly allows you to create your own checklist of jobs that are unique to each property. I feel that Properly really allows you to personalise the job with all the extra details to ensure that the communication between the administration team and the user are in harmony. Properly is extremely simple to use, with our company managing so many properties that require frequent cleaning. We simply do not have time for any system that is difficult to navigate and time consuming.

Personally I feel that Properly should offer an in app messaging system addition between admin and users. The user is already using the Properly App during their job. If an issue did arise I feel as though it would be much simpler for all communication to be through the app. I also feel as though this would allow Properly to stand out from other platforms that are in the same market as them.

Integrated with Airbnb and our PMS, Hostaway.ChecklistsPhotos for insurance Support great for trivial issues

Rostering, calendar, communication, support.. The list can go on. It's just undercooked with minimal feature adds happening.The support is non-existent when you have a serious issue, detailed below

Easy of use. Photos are a great help. I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments. Would also greatly assist if user can switch languages within the app with Google Translate.

Hi Colin. Thanks for taking the time to leave a review. Good news! Actually we do have time stamps of job start and finish times. When your cleaner arrives and starts the job in the app, your job summary will reflect their start time. You can also set your account to be notified by email or SMS when they start. If they have their location services turned on, you will also see that they are in the correct...

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The tool really is fantastic & works on all OS. The implementation is super easy and the account manager you get takes care most of it for you. We started using Properly at 40 properties and were concerned about the bulk updates but again Properly took care of it all for us. Records a lot of data with minimal input from your team so there isn't huge training implementation and it doesn't add huge amounts...

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Nothing that we dislike but to offer input. We stared using them at a time we were connected with a channel manager which did not implement fully (Kigo). However we moved to Hostaway at a similar time and they have a better integration, mainly it pulls through the guest information for example "2 guests x 2 nights" which we need for laundry count. Kigo did not have this feature.

Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers. Easy to use. Reminders for cleaning scheduling.

Wish it would warn me when I am duplicating the property. (I do it often) Would like to have a link to the guest directly on Properly.

I like how intuitive and easy it is to build the checklists for properties. Then all the info is there for cleaners so it's a no brainier even if they are new to your property. I like the convenience of both an app and desktop version.

We have had some issues with bookings not coming through from our property management software but they have been resolved. If anything it has too many features.

I found very good cleaner through their software. Happy with their service..............................................

Haven't had this issue but would be great if they had accountability to help find replacement cleaner if cleaner flaked on you. Cleaner ratings system would be good too. Also it should auto pull properties from linked STR websites. Takes awhile to get visual cleaning list to accurately capture all details of what you want done.

Hi Ben. Thank you for taking the time to leave a review. We wanted to share lots of good news. If your cleaner isn¿t able to take a job (or cancels), you can simply send that same job offer to multiple service providers listed in our marketplace. When you so that, the first cleaner to accept the job gets it. It¿s a way to find a cleaner QUICKLY when you¿re in a bind. Regarding ratings, we don¿t have...

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1. Fantastic customer service 2. Easy to use product 3. Makes our life super easy regarding scheduling cleans 4. Fast syncing with our booking platform

Would like to be able to add inventory items and record usage in this application, so our cleaners can report the linen they use.

Let's you see all of your AirBnb cleanings in one place. Saves time by having cleaners follow interactive cleaning guides during cleanings.

Would be nice to have an auto unschedule a cleaner so you don't have to go into the calendar to cancel.

The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent.

NO EXTRA FIELDS TO ADD ADMIN SPECIFIC INFO - we currently are having to use an excel spread sheet to track jobs to be able to invoice our clients. With no way to list an owners rate of service or a simple email capture we can no export to our accounting software. The lack of flexibility to schedule a staff member to a service. Sure we can put the job out there and it is a first come first gets the...

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The integration with booking software like Airbnb, Homeaway and Booking.com

Modules to train staff would be helpful

Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver. The team is highly receptive to feedback and product feature requests. We're extremely pleased.

Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :)

Hi Brandon! Thank you for the review. We will be adding visible location/routing in the future and you¿ll be the first to know. We also wanted to take this opportunity to thank you for the 2+ years of product input. We are grateful for every bit of it. From all of us at Properly - thanks for being one of our first and best customers.

Ease of use. Notifications of problems. Very easy to integrate and edit new properties. I love the calendar view. It's quick and easy to see all our properties.

I wish there was an option for us to send a notification through the app to other users. For example: I noticed there's a missed cleaning for tomorrow, I want to be able to tag a Properly user, they receive a notification, and they schedule a job. Cancelled jobs really clutter up the screen. It's an aesthetics thing, so minimal but makes everything look clustered up. Other than that, it's great! I suggest adding a big warning/ flashy light if there's a missed cleaning after a guest checks out.

I was able to set up my property from my phone. I really like how easy it is to put the icons on the screen, and also the picture and picture feature. There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful. Also, we work with several service providers. Before properly, we used a Google Sheet to let the schedule. Now I can just blast the listing out. Also, the automatic reminder of guest check in/out to have me schedule a cleaning is very nice. Ok. I love it all.

The initial set up was a little wonky. I set up from my phone initially, and when we tested the set up, the icons were all shifted slightly to the right. I was able to correct this through the website.

This allows me to book jobs ahead of time. We pay our girls by the hour and want to make sure we can compare their work to clean times. It allows the owner of a property to set up instructing slides with pictures for staging and comparison. The chat feature allows open communication with the owner of the home so they are up to date with everyone. Verification pictures are another great aspect to owners and cleaners who like to gather evidence.

You can not invite other people in as with iAuditor. The owners try hard to make certain that everything is clear - it winds up being jumbled and confusing especially with the different symbols.

I like the sensible workflows provided. It's EASY to use and makes my life easier. The ability to copy items from one listing to another is geniuous.

The only real complaint I would have is that occasionally there are some issues with the integrations between the system and the vendors. It's typically resolved within a day or two though.

To date I have only used the software for the basic function of creating electronic visual checklists for short-term accommodation properties, and scheduling contracted cleaner. I'm sure there are more functions that I've not explored / needed to date. Impressive development team, regularly surveying users and further developing the platform.

Some issues with photo boundaries and sensitivity of icons, can make new checklists time-consuming to create. Market place in my city (Perth, Australia) is limited. I believe the app developers should be out marketing this tool to cleaners / subcontractors, not relying on property managers to bring their chosen cleaners onboard

Very efficient. Great customer support. It's very easy to learn how to use which is a bonus . It's bright and clear when it comes to checking your calendar for bookings requiring a turnover clean.

I can't actually think of anything I don't like about it.

This software allows us to schedule jobs with cleaners directly and easily. They love that they can see their calendars in advance and easily enter in problems through the app.

So far we haven't been overly impressed with the calendar syncing and updating. It tends to lag quite a bit and poses some problems scheduling last minute bookings with our cleaners. We would love to an option for not having to start/stop a timer for check-ins. We would also love to see an option for reminders where we don't have to use checklists. All of our properties are self-check-in and not all of our properties need checklists.

The ease of use in getting your account set up. It was nice to have template checklists to start from and then customize as needed for my specific properties.

It was harder to find and access the available cleaners network from the app. Hopefully this will be something we use more of in the future.

It helps us easily schedule and systematize our cleans and inspections. This makes running our business easier and more efficient.

There is not a lot to complain about. They do great customer service. We wish you could further police the check in check out but it works for now.

Love being able to schedule different cleanings in one spot. My housekeepers love being able to see pictures for each apartment.

Sometimes our calendar doesn't sync Property and creates confusion. The software is not perfect yet, but even like that we are happy with our purchase.

I like that it is concise, and very customisable. I can take pictures of areas which require extra attention from my housekeepers.

So many features, that at first, it feels overwhelming to learn. Rep at Support was great! I could have saved myself some work, if I had contacted Support first!

It's easy to be very clear about your expectations to service staff. I am able to monitor progress of services on my mobile device.

Community cleaners are limited in my area. Software is at times buggy. Service staff continue to struggle with the technology, and it is not easy enough for them to use in most cases. Many hours have been spent encourraging them to use it correctly, and helping them learn.