Properly Reviews - Pros & Cons, Ratings & more

ServiceM8

UpKeep

Housecall Pro

Properly is a web and mobile housekeeping & maintenance management tool for short term rental property managers with features for scheduling, checklists & more

Properly

Android

Web-based

iPad

iPhone

STR Manager 

I love that this program has a lot of cleaners to choose from, and the list is growing. I also love that they can upload photos of their completed work.

OWNER

I love it's functionality and ease of use. Properly introduced me to my housekeeper that is bonkers good.

Owner

Photos are a great help. I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Real Estate and Loan Sales

I found very good cleaner through their software. Happy with their service.

Director | Owner

With no way to list an owners rate of service or a simple email capture we can no export to our accounting software. The lack of flexibility to schedule a staff member to a service.

There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful.

Director of BnB Host Management

It's very easy to learn how to use which is a bonus. It's bright and clear when it comes to checking your calendar for bookings requiring a turnover clean.

Property Manager

Intuitive and clean interface. App and website both work great.

I would be lost without Properly when it comes to organising my short term rental cleaners.

Marketing Associate

Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built.

Director of Listing Operations

Notifications of problems. Very easy to integrate and edit new properties.

Self

Connects me with cleaners, easy to use, takes the complexity away from running an airbnb.

Consultant

The integration with booking software like Airbnb, Homeaway and Booking.com.

With that, we've also had some illegal activity take place one or twice. We've been able to document the before and after to make sure we provide a quality experience to all our guests.

On a high level it revoluntionized our workflow for our HR functions.  In the hospitality space HR is very unique because it is dependent on volume.  This has been the best way to schedule and maintain our cleaning staff.  It just WORKS!

Best technology you can have in the vacation rental management business

My cleaning team has different levels of understanding of what we're looking for.  We're able to systematize and standardize across each of them.  Additionally, we've had some damage and a couple of bad reviews for cleanliness.  With that, we've also had some illegal activity take place one or twice.  We've been able to document the before and after to make sure we provide a quality experience to all our guests.

First time set up

We had a 4+ year relationship with Properly in which most of the time the product was suitable. As we grew, the product did not grow with us. There are a huge amount of difficulties with allocation of tasks to cleaners, recruitment and tracking of cleaners at scale, communication, customisation and more.If you manage a small number of properties ( 1-10 ) you will probably be satisfied mostly with this product. If you manage medium to large (we manage 120 properties ) you will spend more money on managing the cleaning staff roster than this is worth. The final straw for us was that we paid 1 year up front, we then asked to revert to monthly payments, all of a sudden the support evaporated. We couldn't get a response to numerous emails and tickets. Finally the company responded with the payment is non-refundable... Mind you, this was over $7000 AUD. It's so very disappointing that a company will destroy a relationship like this. I never thought I would be writing a review like this about properly. I'm not sure if there is a shift in management or some financial trouble, but it seems very out of character from this company. I would recommend steering clear of these guys.I'm happy to answer any further questions openly and honestly.

Dissapointing end to a long relationship

Integrates all properties on multiple platforms to one simple interface.  

Good app to help with cleaning scheduling

its basically a website to help arrange cleanings for short term rentals

Hi Ben. Thank you for taking the time to leave a review. We wanted to share lots of good news. If your cleaner isn¿t able to take a job (or cancels), you can simply send that same job offer to multiple service providers listed in our marketplace. When you so that, the first cleaner to accept the job gets it. It¿s a way to find a cleaner QUICKLY when you¿re in a bind. Regarding ratings, we don¿t have customer ratings, but we do track cleaners¿ performance and behavior which you can see on their profile by the badges they earn. We track things like punctuality, completion rate, cancellation rate, response time and response rate. Very soon, you will also see the percentage of ¿thumbs up¿ ratings a cleaner received from clients. Finally, regarding auto pulling listings from STR sites, we want to leave that in the users control so it does require a refresh when you add a new property. Chat with us at support for any questions related to any of the above. Thanks again! 

Excellent 

Saved time managing the cleaners for my properties. 

Huge time saver!

Great concept, needs development

Overall my experience has been awesome with this program. 

Great for managing house cleanings for air b&bs

I recommend this software to all my Vacation Rental clients. Even Property Management Software companies who have Housekeeping modules have said:​ "If you have Properly, you will probably want to stick with that for turnovers as we cannot compete".
I like the way you can set up checklists with photos so the whole process is error-proofed for the cleaners. Being able to look online and see if they have signed into the job is a relief if it is a short changeover and a new guest will be arriving later that day. 

Reduce the dreaded housekeeper "no show"

Really happy with it. I love the feature if the cleaner needs to report something wrong.

Properly is a lifesaver for remote property managers

It's helping the team produce better results, faster.  

Get this app

I have loved using Properly to help run my AirBnb with a manager in place

Makes airbnb flips super-easy

so glad this exists 

Great software! 

This has made running my serviced accommodation so much easier. 

The benefits of using Properly is that assigning jobs is much tidier and much easier to keep track of. Properly has definitely taken a massive weight off myself and my colleagues shoulders. As everything we need is right in front of us on our screens in terms of our jobs we have scheduled. When it comes around to paying our staff and organising wages, it is much more straight forward to note all of the timings Properly has recorded for us in regards to when jobs have started and ended. This platform has greatly improved our working day. We actually have more time to focus on other things, as the rota doesn’t take as much time or effort anymore.Thank you Properly! Please keep up the good work.  

Everyone Wants Things to be Done Properly Don't they? Get Properly today, you Won’t Regret it. 

Excellent. The sales call was easy with no pressure at all & our account manager was so hands on it made the whole thing very easy. We were up and running in two weeks which included implementing it to our internal team and third party companies. 

Properly for housekeeping management

Currently we are seriously only a client due to the amazing customer service
Our Account Reps has been excellent, in trying to support the team in getting fix's work around to the challenges we have been facing.



New Client Non PM based

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.

Hi Colin. Thanks for taking the time to leave a review. Good news! Actually we do have time stamps of job start and finish times. When your cleaner arrives and starts the job in the app, your job summary will reflect their start time. You can also set your account to be notified by email or SMS when they start. If they have their location services turned on, you will also see that they are in the correct location. Similarly, when they finish the job, you¿ll know and have a record of the time. Now, regarding translation, more good news. Properly does use Google Translate! The cleaner can tap ¿translate¿ in the app to translate your instructions to the language of their choice. The Properly app supports 8 languages so static app instructions will reflect the language the user¿s phone is set to. Lastly, we will be adding payments in the future. Stay tuned for that. Find us on chat support if you have any questions. Thank you again. Sincerely - The Properly Team

Great Product!

Hi Brandon! Thank you for the review. We will be adding visible location/routing in the future and you¿ll be the first to know. We also wanted to take this opportunity to thank you for the 2+ years of product input. We are grateful for every bit of it. From all of us at Properly - thanks for being one of our first and best customers. 

Quickly and easily schedule and follow up with our entire cleaning calendar. 

Overall, great! It's easy to use, track problems, 

I've only used it for a short time but I'm hoping to just use it for schedules after we switch to iAuditor. 
I wish it allowed me to assign the girls individually to the task.

Properly Reviews (2025)

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