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protel PMS Logo

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Hospitality property management system (PMS) for hotels

(1)

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protel PMS Pricing, Features, Reviews and Alternatives

protel PMS FAQs

Q. What type of pricing plans does protel PMS offer?

protel PMS has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of protel PMS?

protel PMS has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does protel PMS support?

protel PMS supports the following languages:
English


Q. Does protel PMS support mobile devices?

protel PMS supports the following devices:
Android, iPad, iPhone


Q. Does protel PMS offer an API?

Yes, protel PMS has an API available for use.


Q. What level of support does protel PMS offer?

protel PMS offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

protel PMS product overview

Price starts from

1

Per month

What is protel PMS?

Planet's protel PMS is user-friendly software that is designed to make scheduling and management easier for hotel staff. The user-interface provides a user-centric experience and is intuitive to use, reducing the amount of time needed to train staff. With features that are easy to navigate between, Planet's protel PMS eliminates time spent on tedious manual tasks while still ensuring accuracy in all areas of operation. Additionally, the user-interface can be tailored with custom layouts and branding for hotels, allowing the staff to leverage their individual workflows without compromise. The availability of real-time data also gives organizations insight into their entire operation from booking trends to customer preferences, providing greater control and visibility over hotel performance.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Documentation
Live Online
Videos
Webinars
In Person

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Why am I seeing this?

protel PMS pricing information

Value for money

3.2

/5

22

Starting from

1

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

protel PMS features

Functionality

3.3

/5

22

Total features

43

3 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
API
Payment Processing

Functionality contenders

protel PMS users reviews

Overall Rating

3.4

/5

22

Positive reviews

55

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.85/10
Rating distribution

5

4

3

2

1

7

5

4

2

4

Pros
The possibilities are amazing. We had great support from their partner "Flow.
It is a good system for international hotels. The system also has great language translations.
Love how quick and easy I can access and drill down through screens and information.
Cons
Account Manager : absolutely useless and complained numerous times about no call backs. Their answer "no record of this.
Also the reservation module needs to show more information. In some new PC's sometimes the software crashes ( weird but unacceptable issue,).
Most troubling is the fact that while growing they made the backend too complicated with staff from the past version contradicting itself to newer features.

Overall rating contenders

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Shehab A.

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

better than HotelFriend

Reviewed 3 years ago
Pros

Atleast their support is not rude like [SENSITIVE CONTENT HIDDEN] from hotelfriend, very rude person. the whole team of hotelfriend also is very very bad and it took them weeks to answer simple emails

Cons

it is better than hotelfriend by [SENSITIVE CONTENT HIDDEN]

Cv
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Charl v.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Solid System

Reviewed 2 years ago

Solid system for small to medium size properties. I say this as I only implemented on this size property.

Pros

Ease of implementation for onboarding new properties from a group perspective

Cons

Reports are pretty standards and sometimes difficult to customize

KA
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Karen A.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Waste of money, terrible api integration and support

Reviewed 5 years ago

Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom.

Pros

I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!

Cons

Where do I start?? API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement...

KB
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Karin B.

Hospitality, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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focus is on own interests, customer needs are irrelevant

Reviewed 4 months ago

Protel is not a reliable partner As an IT service provider, Protel is not interested in automating the application The employees do their best, but customers cannot accept such a policy if they want to do business successfully

Pros

5 years ago we had a good contact and support good though not always quick. Since 2 years support for on premise products is declining quickly and the needs of customers are irrelevant

Cons

Protel does not keep its promises Protel leaves its on premise customers "out in the cold" Effective cooperation is blocked to the best of its ability

Vendor response

Dear Karin, Thank you for taking the time to write this review. We appreciate your feedback and want to ensure you our teams are committed to providing our customers with efficient and reliable services. We are sorry to read that you have been dissatisfied with the support experience and lack of automation for Protel OnPrem. Your feedback has been shared internally. We value your privacy and would kindly ask you to reach out via email at support-management@protel.net where we would be able to discuss the points you have raised further. Yours Sincerely, The Customer Experience Team

DV
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Dim V.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good ,solid software with a lot of options , tons of reports and a lot of add ons.

Reviewed 7 years ago
Pros

Highly customisation in almost every feature of the software. Solid performance in sales, reservation and front office department . Restaurant POS operates well . Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only .. Ease of use is not that good but it can be learned without much effort. Connectivity with third party software .Powerful add ons. Good costumer support Stable.

Cons

Price of the software could be more competitive . If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies" Interface bit dated , needs an update .Also the reservation module needs to show more information . In some new PC's sometimes the software crashes ( weird but unacceptable issue,)

Vendor response

Dear Dim, Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it. As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value. Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products. Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it! Again, thanks for choosing protel. -Jeremy Armes, VP Marketing, protel hotelsoftware GmbH

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