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Rentals United vs BookingSync Comparison

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Overview

Category Leaders

Rentals United is a cloud-based channel management and online booking solution for vacation rental properties, with real-time...

BookingSync is a reservation and channel management tool that helps businesses manage clients and synchronize vacation rental...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

87

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

77

19

7

7

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

4.5

5

4

3

2

1

36

8

3

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

We receive a very good customer service. The connection are working fine with a large list of channels which is good to get more exposure.

yc

yankel c.

This software is really easy to use, it's user friendly easy to understand once you get the hang of it. If you have a lot of properties to manage this is the site that is really best for you.

HH

Hannah H.

Great experience with Rentals United - good communication and I find them particularly open to suggestions.

PH

Pierre H.

Pros

My onboarding specialist is not "just doing her job", she actually does much more than that. I cannot thank her enough for the great help she has been, and her patience with me.

RW

Roman W.

The customer care is awesome. We have 175+ properties across several cities and we like to push the boundaries of what's possible with technology so I had a lot of questions.

Andrew C.

What a good idea to have adopted this solution and I particularly appreciate the customer support. Responsive and effective even if in the end I have not often had need.

dv

davide v.

Cons

Very slow to respond to problems. Our pin location has been wrong for months which really makes our guests mad when they think that they are renting a unit located on the other side of town.

JR

Judith R.

It fails miserably to protect from double bookings which is the whole point of it. There staff are shockingly bad, well except the super sales person who persuaded us to sign up.

ZK

Zachary K.

We did not file an account closer ticket so our account renewed when we ask for a refund the denied it. Even though we had not used this service at all in 4 months.

JG

James G.

Cons

Even then the damage was done, because they had synced without checking our settings, they were permanently overwritten and we had to rebuild all of the properties.

DB

Dan B.

Too many bugs, post 2017 no feedback from large users was considered, every bug was expensive, support was (sorry) horrible.

BH

BH H.

We also had to cancel 20 reservations in a panic. They have given us another agent now who still doesn't understand the basic settings.

DB

Dan B.

  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features25
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Templates
  • For Vacation Rentals
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Control
  • Invoice Management
  • Lead Management
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Online Booking
  • Owner Statements
  • Partner Management
  • Payment Processing
  • Pipeline Management
  • Price / Margin Management
  • Promotions Management
  • Rate Management
  • Real-time Updates
  • Reporting/Analytics
  • Reservations Management
  • Room Booking
  • Social Media Integration
  • Third Party Booking
  • Third Party Integrations
  • Vendor Management
  • Website Integration
  • Website Management
  • Work Order Management
  • Total features54
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Templates
  • For Vacation Rentals
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Control
  • Invoice Management
  • Lead Management
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Online Booking
  • Owner Statements
  • Partner Management
  • Payment Processing
  • Pipeline Management
  • Price / Margin Management
  • Promotions Management
  • Rate Management
  • Real-time Updates
  • Reporting/Analytics
  • Reservations Management
  • Room Booking
  • Social Media Integration
  • Third Party Booking
  • Third Party Integrations
  • Vendor Management
  • Website Integration
  • Website Management
  • Work Order Management

Integrations

  • Total integrations11
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Revinate
  • SiteMinder
  • Stripe
  • VRScheduler
  • Whistle
  • Wishbox
  • Xero
  • Zapier
  • Total integrations20
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Revinate
  • SiteMinder
  • Stripe
  • VRScheduler
  • Whistle
  • Wishbox
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Rentals United logo

Rentals United

Promesses non tenues et aucun service client

Reviewed a year ago

Promesses non tenues en cascade. Le commercial a massivement menti au départ en présentant Rentals United comme un outil parfait à coupler à notre PMS, BookingSync. La réalité est que BookingSync a fait tout son travail d'intégration et que Rentals United n'a rien foutu à part encaisser notre argent : aucun service client, un suivi technique en dessous de tout, lent et trop souvent inexistant. Une réelle catastrophe pour nous.

Pros

Au départ, Rentals United m'a été vendu comme un channel manager performant qui me permettrait d'augmenter fortement le nombre de plateformes avec lesquelles j'allais pouvoir travailler et sur lesquelles proposer mes hébergements à la location courte durée. Il s'agissait de coupler Rentals United à BookingSync qui est notre PMS.

Cons

La synchronisation avec BookingSync est extrêmement mauvaise. C'est tout simplement un scandale de la proposer en l'état. Rentals United n'a jamais fait quoi que ce soit pour améliorer la situation alors que BookingSync, de son côté, a toujours fait le maximum pour nous aider.