ReservationKey Features

ReservationKey

Reservation management for the lodging industry

4.91/5 (88 reviews)

ReservationKey Feature Summary

  • Activities Booking
  • Activity Dashboard
  • Administrative Tools
  • Automatic Notifications
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar / Reminder System
  • Car Booking
  • Centralized Management
  • Customer Support
  • Fee / Commission Management
  • Front Desk Management
  • GDS / OTA Integration
  • GDS/OTA Integration
  • Group Reservations
  • Housekeeping Management
  • Housekeeping Scheduling
  • Loyalty Program
  • Multi-Property
  • Online Booking
  • Online Payments
  • Onsite Payment Processing
  • Owner Statements
  • Payment Plans
  • Payment Processing
  • Price Management
  • Rate Management
  • Reporting / Analytics
  • Reporting/Analytics
  • Revenue Reporting
  • Room Booking Management
  • Serves Vacation Rental
  • Single Property
  • Small Accommodation
  • Tax Management
  • Third Party Booking
  • User Access Controls
  • Vacation Rental

Competitor Feature Comparison

Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Channel Management
Commission Management
Credit Card Processing
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Data Synchronization
Database Integration
Discount Management
Drag & Drop Interface
Electronic Payments
Email Integration
Email Templates
Expense Tracking
Inventory Management
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multi-Location
Online Booking Integration
Promotions Management
Real Time Notifications
Real Time Reporting
Receiving
Reporting & Statistics
Reservations Management
Role Management
Room Booking
Sales Tax Management
Status Tracking
Template Management
Third Party Integration
User Management
Web Traffic Reporting
Website Integration
Website Management
iCalendar Support
Learn moreCompare App
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Channel Management
Commission Management
Credit Card Processing
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Data Synchronization
Database Integration
Discount Management
Drag & Drop Interface
Electronic Payments
Email Integration
Email Templates
Expense Tracking
Inventory Management
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multi-Location
Online Booking Integration
Promotions Management
Real Time Notifications
Real Time Reporting
Receiving
Reporting & Statistics
Reservations Management
Role Management
Room Booking
Sales Tax Management
Status Tracking
Template Management
Third Party Integration
User Management
Web Traffic Reporting
Website Integration
Website Management
iCalendar Support
Visit WebsiteCompare App
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Channel Management
Commission Management
Credit Card Processing
Customer History
Customizable Branding
Customizable Reporting
Customizable Templates
Data Synchronization
Database Integration
Discount Management
Drag & Drop Interface
Electronic Payments
Email Integration
Email Templates
Expense Tracking
Inventory Management
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multi-Location
Online Booking Integration
Promotions Management
Real Time Notifications
Real Time Reporting
Receiving
Reporting & Statistics
Reservations Management
Role Management
Room Booking
Sales Tax Management
Status Tracking
Template Management
Third Party Integration
User Management
Web Traffic Reporting
Website Integration
Website Management
iCalendar Support
Visit WebsiteCompare App

ReservationKey Feature Reviews

25 reviewers had the following to say about ReservationKey's features:

Juergen Roehm

nice reservation system

2019-02-06

Pros

Has most things you need. very individual to set up, lots of nice features. includes booking engine, automatic emails, connection to channel manager...

Cons

just 1 thing missing: for bookings where more than 1 invoice needed (ex. touroperator orders and pay for room - guest pay for food and extras) you have to add 2 bookings and hide 1 of them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lynda Maides

So Many Features, Saves So Much Time

2019-06-14

The forum, the videos, and all the staff helps to get us and keep us running smoothly. The calendar has so many great features I really can’t begin to name them all.

Pros

The custom color coding of the stages of the booking. I look at the calendar and know exactly what stage of completion each booking is currently.

Cons

Also, I would like to see the development of a mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandra Wright

Absolutely reliable

2019-06-14

My overall experience with ReservationKey is a positive one. Management is responsive, the program is robust and customizable.

Pros

ReservationKey makes it easy for me to keep up with what is happening in my business.

Cons

It’s been so long since I’ve had an issue, I can’t even remember what it was about. What I do remember, however, is the instant response and resolution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Santiago Carrera

Great Value for Money and all the functions you need!

2018-10-30

Very good!

Pros

We also really like all the features that the tool offers, like reporting tools, calendar view, customer data base.

Cons

Direct bookings come through without any issues, howerver I would like to provide to my guests a more user friendly, and modern reservation page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Tisch

A+ software and great support

2018-09-29

It is worth 10 times the price.

Pros

I love the online booking, discounts is shows, the owner reports, and so much more.

Cons

There isn't a thing that I would change. They are continuing to add more features as technology changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReservationKey


Thank you so much! And thank you for being a long time user.

Read more
Cristian Chavarria

#1 Reservation and vacation Rental system

2018-09-25

I get good bookings, easy for my clients to reserve online, I just love it!

Pros

Fast, no errors, great service, fully responsive, i am very happy to have found this amazing system.

Cons

It would be great if the reservation page could have multi languages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReservationKey


Thank you for your very positive review.

Note, we actually do have an option to make reservation pages in Spanish, or whatever language you like. It uses our custom text feature, where it is easy to enter your own translations of our English terms (or load one of our Spanish, French, or German templates and edit from there). Then it is easy to add a new page in every language you need.

Read more
Charla T

RK helped me grow by business

2018-10-04

If you have a handful of units and are still using spreadsheets to keep track of reservation data, do yourself a favour and sign up for RK.

Pros

We could suggest ideas and see them be implemented. —The price point made it a simple decision to to sign up even when we had just a few units.

Cons

—It doesn’t push our listing content to Online Tracel Agents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marc Yaxley

Great reservations system, integrates well with your web site, excellent features, highly recommend!

2018-09-25

The grid shows inventory status nicely with out clutter.

Pros

Plenty of CSS configurations are available as well as "custom text" for things that appear on RK's pages.

Cons

Couldn't adjust for first nights deposit to consider multi-night discounts on that amount, so we still have to hand calculate the 1st night deposit for longer stays.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ReservationKey


Thank you for the great review! Yes, we have worked hard to make things as configurable as possible, while keeping the interface clean and simple. We are glad to hear you are enjoying those features. We will take a look at the report issue you've noted and will see if we can correct that.

Read more
Thomas Croly

Reservation Key helps me manage my B&B business

2019-02-14

I have been using Reservation key for more than 5 years to manage my 3 room Bed and Breakfast here at Dreams Come True on Maui Bed and Breakfast.

Pros

I like that it allows online reservations and collects and helps me manage the data.

Cons

But once you set it up, it is easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Floyd

Excellent value for the cost

2019-05-03

Overall I am very happy with the service provided by ReservationKey, and am particularly pleased with the excellent customer support and ability to directly communicate with the developers.

Pros

The visual layout of the calendar is excellent, and the direct booking platform is easy to manage.

Cons

Basic pricing, discounts, and things like minimum stay requirements are easy enough, but once you start getting into the really fancy stuff (multiple rates per room varying by season, to be super specific), the software is still functional but currently lacks elegance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Algiere

ReservationKey review

2019-02-21

We have easily linked to Expedia, Bedandbreakfast.com and other lodging web sites. I'm sure that if we ever do run into a problem, it will be addressed and solved expeditiously.

Pros

We have been using reservationkey for several years and appreciate the fact that we no longer have to search for reservation management software.

Cons

Can't really come up with anything here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carla Sanderson

System works well for us

2019-06-21

There are several options to accept credit card payments.

Pros

It’s easy to use and keeps our reservations organized.

Cons

Honestly, I can’t say anything bad about this software. They have great support and service. I’m sure there are other great systems out there but we’ve been happy so why look anywhere else?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Robinson

Easy to get started and use.

2018-10-13

Reservation Key has been fairly faultless in helping me run my business.

Pros

We went straight on to Reservation Key when establishing our bed and breakfast some time ago.

Cons

Could do with a few more options for credit card processing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ReservationKey


Thank you for your long time support and use of the system. Besides Yapstone (currently 2.75%) we also integrate with a number of other processors - authorize.net, Square, GoEMerchant, and PayPal. Update: As of June, 2019 we now also support Stripe.

Read more
David Wahlstedt

ReservationKey Software

2019-02-14

Extremely cost-effective solution for easily tracking bookings and customers for my small B&B.

Pros

This is full-featured software, but from a small business that is still super-responsive to its customers.

Cons

Like the tax is calculated by item and then added up afterward so it often does not match to the penny the tax that is charged by my credit card processing system - so I have to make manual adjustments on receipts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa Moore

Best reservation software

2018-10-30

We have incorporated our lease packet into the software as well and only click one button to send that out with every reservation. Easy peasy!!

Pros

I like EVERYTHING about this software. I've used it since I opened my doors in January of 2005 and it's the only software I use for my vacation homes.

Cons

I have nothing negative to say about this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Iris Jones

Fantastic Service

2019-03-16

My income has increased, no more double bookings or forgotten bookings.

Pros

The pros are the ease of use, even for me. ReservationKey is very intuitive and where there are questions, they are super responsive and ready to help. I love being able to look at the How-To videos and the forum is full with fellow innkeepers ready to discuss and answer questions

Cons

nothing. It's perfect for my small business

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Davis

Best system for the money, excellent support, great for newbies and experienced users!

2018-11-02

Absolutely excellent! From functionality, to support, to progress, 5 stars.

Pros

The system of communication with our guests has been a huge part of our success in gathering reviews and staying in touch with our guests. The calendars and reports make the day to day management super easy and I love the ability to set up multiple logins to track the work of my staff.

Cons

Since I am being forced to choose something I like least, I suppose I'll go with the themes, but that's not really a negative....ask for help and you shall receive!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Borys Knysh

Reservation Key is what I was looking for and has been the answer for my Reservation System.

2020-07-10

Excellent

Pros

I can Truly say Reservation Key is what I was looking for and has been the answer for my business.

Cons

No Cons. Customer support is great if you have any issues at all!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael van der Gaag

Unless you are a chain hotel, there is no reason to use anything else.

2019-02-16

Pretty much flawless.....We've been using this system for about a decade now....I think it's gone down a total of 4 times during that decade (that's definitely over 99.99% uptime). Any downtime is minimal (usually a few minutes,) and things come back up with minimal hiccoughs. Honestly...this software...it's perfect for small-medium businesses.

Pros

Exporting customer data and payment data, through csv is a god send.

Cons

Rather than the same fields for every reservation. I wish the payment details report could also show taxes and levies (if any) paid for each line item.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Keren Colsten

We Love ReservationKey

2018-09-25

Pros

The software is easy to use and intuitive.

Cons

The only thing we think could make this better, is easier integration with the third party sites, without having to buy another piece of software to interact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReservationKey


Yep, we agree, we need more direct connections to OTAs such as booking.com and Expedia. These projects are top on our list. For these channels we work currently through a channel manager. We do have a direct connection with TripAdvisor TripConnect and iCal links work well for Airbnb and VRBO among other.

Thank you for your very nice review, and for being a long time user of the system.

Read more
Ileana Romano

Excellent software

2018-10-12

I have solved the calendar of my properties and my website with online reservations.

Pros

It is very easy to use and Customer support is always there when one needs it

Cons

needs to modify small details to make it more useful to have vacation rentals and it would be great if the website is in Spanish and English

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca Mcneely

Quality and time saving software!

2020-09-24

Very simple, well designed and easy to train software.

Pros

No more commissions to third party vendors.

Cons

Nothing but the fact I wish we would have started using a long time ago. Definitely a game changer.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine Beesley

Easy to use

2018-10-11

This software is inexpensive, easy to use, and the support team responds quickly and patiently to requests.

Pros

I am new to the tourism business. Reservation Key has been very easy to get used to and use as a tool to keep track of reservations, payments etc .

Cons

Also, you used to be able to right click and in the quick view change the status to 'checked-out' where as now you have to open the reservation which takes just a few seconds longer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marlene Eichner

Great Value for a small B & B

2019-04-25

The cost for value is great, as is customer service. I am very pleased with this product. Rep is great.

Pros

The system is reliable and is easy to read quickly in terms of availability etc.

Cons

The 2 areas I would like to make additions to are: 1 - adding a pre-tax total line on the reservation form and 2, the setting up new payment schedules.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeanine Pruitt

So easy and so many options

2019-06-14

For a total of only 8 cabins, this is the best price we have ever found, still to this day.

Pros

So easy to add, remove, and quote guest for reservations. We have been running ReservatioKey for seven years and would not have any other software.

Cons

Honestly, I can not think of a thing.......support is great, community will help you out if you cant figure something out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more