ReservationKey Pricing Plan & Cost Guide

ReservationKey

Reservation management for the lodging industry

4.91/5 (88 reviews)

ReservationKey Pricing

Starting from: $29.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

ReservationKey ricing is based on the number of units being managed. Prices range from $29/month for 4 units, up to $467/month for up to 500 units.

See http://www.reservationkey.com/pricing.html for ReservationKey pricing information.

Competitors Pricing

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RDPWin

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Execu/Suite

Starting from: 895.00
Pricing model: One Time License, Subscription
Free Trial: Available (No Credit Card required)

RoverPass

Pricing model: Free, Subscription

ReservationKey Pricing Reviews

Pros
  • The product is really easy to use and the free trial allows you to decide if you like the product and if it meets the needs of your lodging business. I found that I really like the ease of use.Sheri S.Read the full review
  • We have been with ReservationKey for 4 years and have been very happy and fits our needs. Being a small B&B it is a great price point, while having the functionality of the big boys.Eric A.Read the full review
  • The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking.Reinhold M.Read the full review
Cons
  • Just 1 thing missing: for bookings where more than 1 invoice needed (ex. touroperator orders and pay for room - guest pay for food and extras) you have to add 2 bookings and hide 1 of them.Juergen R.Read the full review
  • However, that may be more a function of how I work rather than a problem with ReservationKey.Pamela W.Read the full review
  • I was skeptical to move to this platform as I have tried other reservation systems only to be disappointed. The move to ReservationKey was the single best thing I have done to grow my business.Jeff M.Read the full review
100%
recommended this to a friend or a colleague

25 reviewers had the following to say about ReservationKey's pricing:

John Stevens

Love this system!

Used daily for 2+ years
Reviewed 2019-08-13
Review Source: Capterra

Pros
ReservationKey is very affordable. It has all the features that much more expensive software and with a little work, you can customize it to do just about anything you need.

Cons
The initial setup is a bit of work but once you get past that it's great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Laura Gagan

Fairly easy to use

Used daily for 2+ years
Reviewed 2018-10-31
Review Source: Capterra

overall for the price it is a really good product

Pros
I like how easy it is to update availability and print guest info or email guests a variety of personalized emails

Cons
that it is sometimes off line when needed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marlene Eichner

Great Value for a small B & B

Used daily for 2+ years
Reviewed 2019-04-25
Review Source: Capterra

The cost for value is great, as is customer service. I am very pleased with this product. Rep is great.

Pros
The customer support from rep is fabulous. There is always a quick reply and the problem is addressed or fixed. The system is reliable and is easy to read quickly in terms of availability etc. The reports generated are helpful.

Cons
The 2 areas I would like to make additions to are: 1 - adding a pre-tax total line on the reservation form and 2, the setting up new payment schedules. I don't do the second option often, so it is likely "old brain" issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jessica Finch

Seven years on continuing improvement!

Used daily for 2+ years
Reviewed 2019-06-20
Review Source: Capterra

I initially decided to use Reservation Key over seven years ago because they provided the ability to restrict arrivals and departures on certain days of the week. Sounds like a small point, but for me, it was very important. My reps and his team have continued to refine the experience and make Reservation Key more user-friendly as well as keep up with the more internet savvy guests of today. New improvements are constantly being implemented and the forum allows us to make specific requests, many of which are taken into consideration.

Pros
This system is very easy to learn and to use. The online tutorials are very helpful. You can't beat the price.

Cons
I wish there was a better integrated way to incorporate sales from our gift shop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Natalie Cline

Great company, reasonable price, good support

Used daily for 2+ years
Reviewed 2020-08-20
Review Source: Capterra

Good experience. Cannot talk to a person if having problems but they do respond promptly to email

Pros
Reasonable price, ease of using once set up. Responds to email promptly. Does have a area for recent problems and how to solve

Cons
set up or changes can be stressful for persons that are not tech literate. Not able to talk to a person if you have questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FABIANA CANTOR

I can not live without it !!!

Used daily for 2+ years
Reviewed 2018-10-11
Review Source: Capterra

Pros
EASY TO USE. FROM PHONE OR COMPUTER . NOT EXPENSIVE

Cons
I LOVE RESERVATION KEY . I DON T SEE ANYTHING BAD TO TELL YOU

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark Tisch

A+ software and great support

Used daily for 2+ years
Reviewed 2018-09-29
Review Source: Capterra

100 stars, CSR is awesome. We have been with them since 2009. Save alot of money and never look back. It is worth 10 times the price.

Pros
I love the online booking, discounts is shows, the owner reports, and so much more. There is not one thing that we do not like about it.

Cons
There isn't a thing that I would change. They are continuing to add more features as technology changes.

Response from ReservationKey


Thank you so much! And thank you for being a long time user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Laura Floyd

Excellent value for the cost

Used daily for 2+ years
Reviewed 2019-05-03
Review Source: Capterra

Overall I am very happy with the service provided by ReservationKey, and am particularly pleased with the excellent customer support and ability to directly communicate with the developers.

Pros
The software is highly customizable, so it can be made to fit your property exactly the way you want to run it. The visual layout of the calendar is excellent, and the direct booking platform is easy to manage.

Cons
Managing pricing is still a little tricky, though they've been making ongoing improvements ever since I started using the software in 2015. Basic pricing, discounts, and things like minimum stay requirements are easy enough, but once you start getting into the really fancy stuff (multiple rates per room varying by season, to be super specific), the software is still functional but currently lacks elegance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peter Robinson

Easy to get started and use.

Used daily for 2+ years
Reviewed 2018-10-13
Review Source: Capterra

Reservation Key has been fairly faultless in helping me run my business. I wanted a simple platform to get me started in running a bed and breakfast and I have stuck with them for that reason, despite monthly calls from the competition.

Pros
We went straight on to Reservation Key when establishing our bed and breakfast some time ago. We wanted software that was fairly simple to get started and represented excellent value for money compared to the competition. Help was always available during this process and, since then, additional support has been readily available, often within 12 hours through e-mail and sometimes over the phone if necessary.

Cons
Could do with a few more options for credit card processing. We went to Yapstone a couple of years ago and the cost of processing has increased beyond what I consider to be reasonable, especially for a small three room bed and breakfast.

Response from ReservationKey


Thank you for your long time support and use of the system. Besides Yapstone (currently 2.75%) we also integrate with a number of other processors - authorize.net, Square, GoEMerchant, and PayPal. Update: As of June, 2019 we now also support Stripe.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jennifer Roose

I can run my business Now while Reservation Key runs my bookings!!!

Used daily for less than 6 months
Reviewed 2020-03-28
Review Source: Capterra

I have had a great experience from the very first phone call. The service provided has been top notch! I am so thankful that I found Reservation Key, I'm sad that it took me so long to find them!!

Pros
I love that Reservation Key was so easy to set up and put into working order on my website right away. The ease of use for my customers was my main priority. The next thing that I found so wonderful is that it is so easy on the back end. I am not your traditional cookie-cutter hotel/motel. I am very flexible and have 12 units with 5 different types (sizes) of cabins. I had looked for a system for about 5 years. I did many trials and spent a lot of time on set up with all of them being very cumbersome to set up and didn't fit my needs or my customer needs due to not being able to customize as much as I needed. The price is on point for this product for me. All others were way over priced and for a small business that is only open seasonally, I couldn't afford a "big" product. The customer service [SENSITIVE CONTENT HIDDEN] has been absolutely amazing. There hasn't been one time that I haven't been able to get an answer and quickly.

Cons
There has been NO Cons to this service for me!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anne Bahr

Great software system for small properties

Used daily for 1-2 years
Reviewed 2018-10-11
Review Source: Capterra

I love this system. It is perfect for small properties and has all of the features we need but we are not paying a huge monthly fee for things we would never use

Pros
-we can tie our three properties together so we can see all three in different locations -completely web-based so we can carry it with us on vacation -links to other businesses in town that use the system so we can see availability to refer -exceptional pricing -support has always been exceptional

Cons
-sometimes the system repopulates rooms as available after cancellation but once it happens you just check -sometimes in the AM, i think central is upgrading and we do not have access to the system for a time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rob Allman

Best value!

Used daily for 2+ years
Reviewed 2018-11-23
Review Source: Capterra

Moving from a more expensive program with less features to ReservationKey was one of the best business decisions I ever made.

Pros
This system is a great program. They respond to any issues very quickly. Every issue I have had would not have been an issue if I would have read just a little farther in the instructions. They are awesome and continually are added new features!

Cons
I have used ReservationKey since 2014 and have absolutely no problems with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian Christman

Great reservation web based software

Used daily for 2+ years
Reviewed 2018-10-31
Review Source: Capterra

One of the rep has been very responsive to customer requests for help. There was always a response for our questions. Recent years have seen development into a much more user friendly interface. Res. Key is a Great value.

Pros
over the years there have been constant improvements that make the value for the dollar very good.

Cons
Difficult to use years ago. There has been a great improvement for rate specificity holidays and flexible periods.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jessica Davis

Best system for the money, excellent support, great for newbies and experienced users!

Used daily for 2+ years
Reviewed 2018-11-02
Review Source: Capterra

Absolutely excellent! From functionality, to support, to progress, 5 stars.

Pros
Lots of help to get set up and once you are up and running, super community for assistance, as well as developer assistance. The system of communication with our guests has been a huge part of our success in gathering reviews and staying in touch with our guests. The calendars and reports make the day to day management super easy and I love the ability to set up multiple logins to track the work of my staff. All the tools I could ever need at a price that I can afford for my small business! (No, I was not paid to write this! Promise....I've been using the system for well over 5 years and have met with almost every other provider out there...every one is missing a key feature and are charging more!)

Cons
Since I am being forced to choose something I like least, I suppose I'll go with the themes, but that's not really a negative....ask for help and you shall receive!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael van der Gaag

Unless you are a chain hotel, there is no reason to use anything else.

Used daily for 2+ years
Reviewed 2019-02-16
Review Source: Capterra

Pretty much flawless.....We've been using this system for about a decade now....I think it's gone down a total of 4 times during that decade (that's definitely over 99.99% uptime). Any downtime is minimal (usually a few minutes,) and things come back up with minimal hiccoughs. Honestly...this software...it's perfect for small-medium businesses.

Pros
Simple, intuitive, easy to use. I love every view, and the flexibility of adding custom fields. Exporting customer data and payment data, through csv is a god send. The price is amazing for what you get...and the support is fast and reliable. I have used many different PMSs in my career, for both large chain, and small boutique hotels.

Cons
It would be nice to be able to have different custom fields based on the type of customer (Transient, group, business traveler, or a monthly tenant.) Rather than the same fields for every reservation. I wish the payment details report could also show taxes and levies (if any) paid for each line item. The expense reports need a bit of work...but they are INCREDIBLY helpful for smaller business who do not have their own accounting system. I love the expense by vendor page for sorting out Booking.com/expedia commissions (and I love how it automatically calculates those commissions through our connection through myallocator.) However, the dates of those reported commissions are listed when the reservation is created....not when the reservation actually checks out (which is when the commission is actually charged.) This makes extrapolating, or verifying commisions from monthly commission bills (from OTAs,) more difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Yves Berube

Very complete software

Used daily for 2+ years
Reviewed 2019-06-16
Review Source: Capterra

I would certainly recommend it to any small hospitality business. I assume it would also work well for bigger establishment as it as a lot of options that I don't even use !

Pros
ReservationKey is a great software, very complete (and we only use part of what is offered, as we are a small B&B), customizable with custom fields, automated e-mails, and integrates with MyAllocator. Tech Support is great, and whenever we find a bug, Rep fixes it very quickly. They are also quite open to suggestions. Price is very reasonable.

Cons
Not much... everything I need is in this software!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jeanine Pruitt

So easy and so many options

Used daily for 2+ years
Reviewed 2019-06-14
Review Source: Capterra

When we started our business, we had never used any software for the hospitality industry. We picked it up in about five minutes of training. You constantly are learning as they bring on new reports, and updates to the software. For a total of only 8 cabins, this is the best price we have ever found, still to this day.

Pros
We are Rustic River Cabins, love ReservationKey. So easy to add, remove, and quote guest for reservations. We have been running ReservatioKey for seven years and would not have any other software. The calendar, on the page is one of my favorite features. I can not only see all my reservations, but I also can see my schedule by just clicking in a box.

Cons
Honestly, I can not think of a thing.......support is great, community will help you out if you cant figure something out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eric Allvin

All you need in a reservation system!

Used daily for 2+ years
Reviewed 2019-05-01
Review Source: Capterra

We have been with ReservationKey for 4 years and have been very happy and fits our needs. Being a small B&B it is a great price point, while having the functionality of the big boys. The customer service is great and responsive and have even worked with our Association of 9 B&B's to help create a custom availability chart.

Pros
Easy to use and the customer service is excellent

Cons
Like to see a little more flexibility in generating reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jim Harrison

Suggested by Innkeeping friends

Used daily for 2+ years
Reviewed 2019-02-15
Review Source: Capterra

Having used pencil and paper for our small motel for over twenty years Reservation Key allows us to offer guests the chance to book or view available rooms online and cuts out a ton of telephone calls.

Pros
We have used for several years, price is reasonable and it does what I need. Prior to using Reservation Key we used pencil and paper and took reservations by telephone (many years) wife isn't a computer person. Reservation Key allows our guests to book online and does a good job in my view. I check the RK forum often for new ideas and my education.

Cons
At the moment I can't think of any negatives, does what we need. I see others comments about minor differences in money totals, having worked with a database in a prior job, well every bit of software seems to round a bit differently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gina Nigro

Works Well for A Stone's Throw BB

Used daily for 2+ years
Reviewed 2018-10-30
Review Source: Capterra

Res Key has worked incredibly well as a reservation system for our BB. Great reliability and excellent customer service when needed.

Pros
Reliability of the software - GREAT! Accessibility of customer service for assistance with any issue The Cost

Cons
Initially understanding the terminology and use of some coding words

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Donn Tisch

Number 1 Reservation Software!!!

Used daily for 2+ years
Reviewed 2018-10-11
Review Source: Capterra

I've been a customer with ReservationKey for years. They have made my life easier and more profitable!

Pros
It's easy to use. Very cost effective. Great support. Flexible for your website. I highly recommend!

Cons
There is very little about this software that i do not like...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Perfect fit for my small business

Used weekly for 2+ years
Reviewed 2018-10-30
Review Source: Capterra

With only 4 suites it is cost effective and user friendly......can't ask for more

Pros
Reservation Key was the perfect match for my small historical hotel. CSR helped me set it everything up and now with the forum answers are readily available. It is user friendly on both ends, my guests book easily with the reservation emailed to me. It's perfect for my business

Cons
I would like for guest to be able to cancel their reservation online and all information go out like when they book a stay

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Charla T

RK helped me grow by business

Used daily for 2+ years
Reviewed 2018-10-04
Review Source: Capterra

We love it! If you have a handful of units and are still using spreadsheets to keep track of reservation data, do yourself a favour and sign up for RK. Easy set up, and helps owners provides a higher level of service to their guests. Definitely worth the investment.

Pros
—That the designers truly cared. They were active in the User Forum. We could suggest ideas and see them be implemented. —The price point made it a simple decision to to sign up even when we had just a few units. The time saved by using RK more than paid for the Monthly Fee. It was a great return on investment. —We love the AutoEmails, Yield Management Settings, being able to easily take resrverations online,

Cons
—It doesn’t push our listing content to Online Tracel Agents. We just update those manually. —The Property Listings have just a TextBox to describe the prooerty. It would be nice to have some standard fields like “# of Bedrooms” or “Square Footage” so that the information could be displayed more consistently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert Hottel

Powerful Software and great pricing

Reviewed 2015-12-02
Review Source: Capterra

I have been using RK for over one year and discovered it by seeing it on another's lodge/inn website while looking at changing and building our current website. I simply called the owners up and asked them how they liked it and they said "great". So I started using it after using Rezovation/Webervations and also Res Nexus. We have multiple properties, so it was the only software I could find they offered the ability to managing various properties/locations on same account via reservation pages. Pros: good pricing and great value, owner is also developer/manager so dedicated to improving software rather than marketing & relying on others, powerful and still developing, can manage several properties on one account. Cons: no 24/7 phone support, but good email response., need some tech skills to manage.

Rating breakdown

Ease of use
Customer support

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Brad Schwartz

Long Time User

Used daily for 2+ years
Reviewed 2019-06-14
Review Source: Capterra

We have a small (4 rooms) bed and breakfast. The simplicity of the program means I have been able to teach any staff member the basics in a few short minutes, allowing complete continuity when we are away. When a problem arises ( I am not the best computer problem solver), representative patiently gives me whatever help I need.

Pros
I guess the ease of use, plus the modest cost were what sold me on the program in the beginning.

Cons
I really have no significant negatives, which may explain why I am one of representative's longest users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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