ReservationKey Reviews

Very reasonable price for a small lodging facility. Never have problems overbooking. Easy to input reservations for our end and the customers end.

Sometime I have problems adding features on our end. Not able to talk to someone about this. I can send a message but they want you to check their list of problems/concerns that another user had to see how it was solved. This can be frustrating it would be easier to have a live chat or talk to someone for problems

I've been using Reservationkey for years. It is reasonably priced, very versatile, so I can set up an interface that I prefer. It links well with other sites like MyAllocator, so all of my sites are in sync, which helps prevent double bookings. Most of all, the representative is very responsive. If I don't understand something or I want to do something unusual, he helps me get the problem solved quickly and graciously. Reservationkey is constantly being expanded and improved, so I am even more satisfied with it now than when I first started using it.

It can be wonky, sometimes I have to use a little html to get exactly what I want, but that just adds to the flexibility. I'm sure that if you don't know any html, the representative would take care of your needs directly, though.

Thank you for your very nice comments. Yes, by adding HTML to most of our fields it is possible to really get creative in what you can do. As you've noted, we are happy to help out with this whenever anyone has questions about it.

User friendly and easy to use, doesn't require much time to master it

Regular glitches when working with big reservations

Thank you for being a long time user of the software. While the system works best for reservations six month or less, it should also handle longer ones. We are always working to improve and regularly updating the system to better handle our client's needs.

I have found Reservation Key user friendly and intuitive. I have appreciated the technical support when I have had questions on the inner workings of Reservation Key. We bought and started to run C'est La Vie Inn Bed and Breakfast a year ago with no previous experience in running a B&B. It was hit the pavement running and Reservation Key made this transition much easier with its day by day display screen showing current reservations and those that have, for a variety of reasons, have cancelled. I have enjoyed setting up rate plans for the rooms as well as the rate adjustments for local special events that tend to lead to peak occupancy. I would certainly recommend this product to others.

None

I love the 30 day Free Trial they offer. The product is really easy to use and the free trial allows you to decide if you like the product and if it meets the needs of your lodging business. I found that I really like the ease of use. I've used other reservation software programs and have found that often times you aren't able to see all the pieces of the puzzle in one place. What I like about Reservation...

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I would like to see more ready made templates for the availability display that a guest does see. Reservation Key offers a few limited ready made options, that said...they do offer to customize the look of that page for a reasonable fee. Well worth it if you would like the user end of the system to match the look and feel of your website.

I can modify so many things on my own. Whenever I need an answer to a dilemma, I just go to the Tutorial Page and search out my problem. Or, I just sign onto the Forum and look for a similar situation to my own. Case in point, I was able to adjust my confirmation template on my own just by using the search mode on the Forum and I’m all set with a solution to a problem.

Sometimes I wish there was a chat option but I understand how the team feels about this program and they have very hands on.

Thank you for the nice review and idea about having a chat option. That could be a nice enhancement we add in the future. We are glad to hear you find our forum and tutorials useful.

It essentially runs the back end of my business as well as it links to the front end through our website and online calendars.

It was difficult to set up but one it was set up any questions I had got answered quickly. I would like to to be able to add a cleaning schedule that links with my calendar so I could create a schedule for my cleaners that showed specific check in check out dates and the names of the parties.

Thank you for being long time users and for your nice review. We do have two housekeeping reports that you could take a look at to see if those would work for your cleaners. We also have a way to link to calendar reports, so perhaps those could be used for the cleaners.

Our RV parking, tent camping, bus glamping, and lodging rooms all have different pricing, cleaning fees, and check-in info and Reservation Key handles it all. The auto-responders are awesome and can be modified to fit each rental. Customers can easily pay through the links and emails provided. I LOVE how the software looks on our website and it is easy for customers to book. It is a robust system and has more features than we currently know how to use. We look forward to making time to learn more.

Learning the system did not feel very intuitive. However, between the amazing customer service and training videos available it was just a matter of time.

We have used for several years, price is reasonable and it does what I need. Prior to using Reservation Key we used pencil and paper and took reservations by telephone (many years) wife isn't a computer person. Reservation Key allows our guests to book online and does a good job in my view. I check the RK forum often for new ideas and my education.

At the moment I can't think of any negatives, does what we need. I see others comments about minor differences in money totals, having worked with a database in a prior job, well every bit of software seems to round a bit differently.

We are Rustic River Cabins, love ReservationKey. So easy to add, remove, and quote guest for reservations. We have been running ReservatioKey for seven years and would not have any other software. The calendar, on the page is one of my favorite features. I can not only see all my reservations, but I also can see my schedule by just clicking in a box.

Honestly, I can not think of a thing.......support is great, community will help you out if you cant figure something out.

Great customer service Ease of use Integrates well with website Multiple useful applications

No. I am happy with the service and product.

We have been using reservationkey for several years and appreciate the fact that we no longer have to search for reservation management software. Before we signed on with reservationkey we would find ourselves searching for a new system every so often because we had some problem with the one that we were currently using. We can now find no reason to look for another, as reservationkey provides everything we need in functionality, support and ease of use.

Can't really come up with anything here.

I love that Reservation Key was so easy to set up and put into working order on my website right away. The ease of use for my customers was my main priority. The next thing that I found so wonderful is that it is so easy on the back end. I am not your traditional cookie-cutter hotel/motel. I am very flexible and have 12 units with 5 different types (sizes) of cabins. I had looked for a system...

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There has been NO Cons to this service for me!

The ability to customize your reservation page using ReservationKey is a major benefit. Additionally, the staff are very responsive to customer input and continuously make improvements to better serve their clientele.

Some of the features require multiple settings to be set up perfectly otherwise the system doesn't work as intended.

We are small lodge and this system works well for us. It’s easy to use and keeps our reservations organized. The best thing for us is the accessibility anywhere. Even when we are away from the lodge we can check availability on our phones or laptops.

Honestly, I can’t say anything bad about this software. They have great support and service. I’m sure there are other great systems out there but we’ve been happy so why look anywhere else?

Flexibility to customize for your individual needs and the company is not corporate run!

The company is super eager to please and the few unavoidable problems that occur with the software of this complexity were always addressed and solved.

One of the things we like about being a non-corporate type company is that we are able to work so closely with our users. Without our user's input and ideas we never would have been able to build the system that we have. Thank you so much.

The custom color coding of the stages of the booking. I look at the calendar and know exactly what stage of completion each booking is currently.

Some of the reports, especially , the owners report needs tweaking. Also, I would like to see the development of a mobile app.

-we can tie our three properties together so we can see all three in different locations -completely web-based so we can carry it with us on vacation -links to other businesses in town that use the system so we can see availability to refer -exceptional pricing -support has always been exceptional

-sometimes the system repopulates rooms as available after cancellation but once it happens you just check -sometimes in the AM, i think central is upgrading and we do not have access to the system for a time

Cslendar ease of use, including drag and drop! Email templates, auto sending for payments, confirmations and followups. Just the best software I've used continuously for the lifetime of my Inn.

Almost too many options, to be able to learn. But the ease of "on the fly setup" makes the learning easy

Thank you so much!

The software is very user friendly with several instruction videos. Reports are easy to navigate and run.

As the company expands sometimes we can experience a lag in response. They have worked on this and we now are not experiencing problems. Fast response to emails when we do contact them with problems.

Response emails are automatic. Easy to cash out clients and add extras. Easy to customize.

I would like the ability to send formatted text messages to clients directly from the software

Thanks for the nice comments. We have considered adding a module to be able to send text messages from the system. This may be an option we add in the future.

I love the online booking, discounts is shows, the owner reports, and so much more. There is not one thing that we do not like about it.

There isn't a thing that I would change. They are continuing to add more features as technology changes.

Thank you so much! And thank you for being a long time user.

over the years there have been constant improvements that make the value for the dollar very good.

Difficult to use years ago. There has been a great improvement for rate specificity holidays and flexible periods.

We were a long time customer of Rezovation Web and were looking for a similar product to replace it. ReservationKey has all the features I need plus more. We use a lot of color tags to show the status of each reservation and ReservationKey gave us that. It's real easy to book a new reservation or just get a quick quote for a customer. It's very flexible and able to fit any situation you may have. After looking at a lot of others, ReservationKey is far and away the best one out there. Also, the price can't be beat and there is no long term contract.

Not much to dislike about ReservationKey. It has so many options. The learning curve may be a little steep at first. But help is out there. Either by the user forum or in house tech support. Now if I'm really picky, the guests' state should have a drop down menu to chose from.

ReservationKey makes it easy for me to keep up with what is happening in my business.

It’s been so long since I’ve had an issue, I can’t even remember what it was about. What I do remember, however, is the instant response and resolution.