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RESMARK Reviews

Reviews Summary

Pros

They are available any time, knowledgeable, friendly and helpful. The developers are always interested in feedback and responsive to their clients' needs and ideas.

Anne L.

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Awesome customer service, great user interface, easy to set up and highly customizable. Email automation is easy to set up and incredibly helpful.

Shiloh F.

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We love that they are constantly updating and improving their system and are always available for a quick question. Their online reservation capability is also wonderful and incredibly user friendly.

Dayna L.

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Cons

IF any issues come up, Chip and crew are always there to trouble shoot and get us back into the current.

marty m.

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With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy.

Jesse D.

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Prior to finding Resmark we tried a number of other systems and it was always a pain to get support and training. Schedule an appointment, that was always weeks out and way too short.

Erik W.

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Overall rating

4.8

(31)

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97%
positive reviews
100%
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31 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The most functional reservations software you will find

Reviewed 4 years ago

Resmark is the most functional and robust reservations and marketing software out there. The program is user-friendly, super-functional and comes with a highly responsive customer service team. Resmark has all the features (real-time online bookings, tracking, reports, built-in waiver sign program) we need to run our outdoor adventure company easily and efficiently. The thing I appreciate most is that the developers are constantly working on improvements and really listen to customer feedback. The program is more expensive than many others, but it is well worth it.

Pros

Ease of use, constant upgrades and development, great customer support

Cons

comparatively expensive

Vendor response

Thanks so much for your comprehensive review Kenneth! We love working with Cascade! We've appreciated your insights and feedback over the years and look forward some exciting new functionality next season.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Resmark

Reviewed 2 years ago
Pros

The customer service team is probably my favorite thing about Resmark. We have unique features to our company and the customer service teams works hard to accommodate or find resolutions.

Cons

Since we recently switched to the new resmark system we are still learning the pros and cons of it. The biggest issue we find is not having people set up on automatic payment pulls as well as automated emails. This adds a lot to our plate when we are already extremely busy.

Vendor response

Hey Lisa! Thanks so much for the review. I'm glad to hear that myself and the rest of the support team have been a positive force for you with our platform! Regarding your cons list, we actually do have automated emails now, those rolled out to users over the last 2 months and can be used now. So you can now set up a variety of different automated emails tracks. Regarding automated scheduled payments, those are in the pipeline but are unavailable at this time. Using our pre-trip automated email track, you may be able to reduce the number of unpaid transactions. I'll reach out directly to discuss this further! Talk soon, -Jeremy

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    3 Years Using Resmark

    Reviewed 7 years ago

    Overall a great system, setup was rather involved, but once you get the base information(especially Hotel Pickup Locations and times) in, it gets easier. Love the Lodging Reports that show "Current Guests, Check In, or Check Out"...very helpful for managing housekeeping. Changes/Improvements have been made to the Automated Email System that made it a breeze to handle a lot of Marketing Tasks....

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    Overall Rating
    • Ease of use
    • Customer support

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    Resmark Rocks!

    Reviewed 7 years ago

    Resmark allows me to keep my sanity. We operate busy activities in the Lake Tahoe region. Prior to Resmark we had phone operators making reservations. With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy. Without a doubt, Resmark was one of the best business decisions I've made. I did...

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    Overall Rating
    • Ease of use
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    Resmark has made a world of difference for our small company!

    Reviewed 7 years ago

    We searched for three years to find an online booking system that fit our needs. We needed an incredibly robust system that could handle the dynamic nature of our tour company, but everything that we saw had functional limitations or looked cheap and awkward when integrated on our web site. When we discovered Resmark it was clear that we had finally found something that worked for us. Resmark literally...

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    Overall Rating
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    Great solution to our reservation problem

    Reviewed 7 years ago

    We have been working with Resmark since the summer of 2011, and actively using the software since April 2012. Our expereince has been very positive from the beginning. The team at Remsark, from sales to tech support, has been very professional and they are always willing to go the extra mile to help resolve even the smallest of issues. Response time to questions from customer support is also very...

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    Overall Rating
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    Can't imagine using anything else

    Reviewed 7 years ago

    We have been using Resmark for 6 years now. I really can't imagine anything else stacking up for our business. On the reservation side it's the only software we found that is customizable enough to meet all the little ins and outs of our unique operation. Then on the marketing side, the automated e-mails are worth their weight in gold. Automated lead followup help convert customers and then automated...

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    Overall Rating
    • Ease of use
    • Customer support

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    Do it!!

    Reviewed 7 years ago

    For a small company providing mostly seasonal tours, Resmark was no small investment. But, we pride ourselves on offering the best adventures in the area, and Resmark has allowed us to make the most of a small staff. Simply put, we've become more efficient. The software fills the role of several employees. Our reservations staff is easily trained to use the software, and online reservations...

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    Overall Rating
    • Ease of use
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    We Love Resmark!

    Reviewed 7 years ago

    Resmark is like having another employee or team of employees. It generates new leads online, automatically follows up with them, takes bookings online through our website and partner websites, and helps us efficiently operate our tours. It has an easy-to-follow interface. Our new employees are generally comfortable with it after watching a couple videos and playing around for an hour or two. With...

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    Resmark has saved me hours of time

    Reviewed 7 years ago

    My husband and I run a small kayak touring company in the San Juan islands in Washington State and have just starting using Resmark this year and it has made a world of difference in saving time and giving us a more professional appearance to the consumer world. Although we still field an enormous amount of calls and have to assist our guests in making their reservation we still have folks completing...

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    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Resmark has robust reporting and great functionality

    Reviewed 2 years ago

    Very good experience with Resmark but will the software needs an update to keep up to today's technology.

    Pros

    Very in depth reports Ability to manipulate reservations and edit each individual one Customer support is excellent Excellent for multi-day trips

    Cons

    Difficult to train new employees on Not able to use on mobile devices At times Adobe flash version would not work with Resmark

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    Solid reservation system

    Reviewed 7 years ago

    We've been using ResMark for just under two years now and find it to be an excellent solution for our reservation system needs. Further, the integration with e-mail follow-up for leads has helped to streamline our back-office follow-up on inquiries with a resulting increase in sales. As with all ticket and sales systems for customized products, initial setup, while pretty easy, does take a little time...

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    Love this system1

    Reviewed 7 years ago

    I did a ton of research into reservation systems and even went with a different system for about 18 months. What a mistake! Resmark is intuitive and easy to use. I was able to build all our trips and import existing reservation into the system in a weekend with online the help available online. Their customer service reps are wonderful if I do have a question. The online reservations and automated...

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    A comprehensive program

    Reviewed 7 years ago

    I was initially reluctant to trade a reservations program I knew for a new system, but Resmark was very user-friendly as far as set up, as well as entering and retrieving the information we need to efficiently operate our rafting trips. After 3 years, we are very happy we made the switch. Resmark does far more than we utilize--the program is integrated, comprehensive, and still simple to use. It...

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    Grand Canyon Expeditions

    Reviewed 7 years ago

    Getting involved with Resmark has taken us from a 5 day work week with 4 days of headaches to a 24/7 work week machine! It has created simplicity here for our daily operations. IF any issues come up, Chip and crew are always there to trouble shoot and get us back into the current. As Resmark is NOW 24/7 and available from anywhere and at any time... it has allowed us to make adjustments and open...

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    No cons were added to this review

    Overall Rating
    • Ease of use
    • Customer support

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    An integral business partner

    Reviewed 7 years ago

    After reviewing numerous reservation solutions for my clients, I chose Resmark because I appreciated their customer service and valued the fact that they use their own software. As a coder myself, I asked a lot of questions about their development path and appreciated the straight forward responses. Six years later, I have setup more than 10 clients with Resmark in addition to using it at two operations that I own. Resmark is one of our most important business partners. As a business owner, the reporting and ease of use saves me time and money. Clients find it easy to use and my staff pick it up quickly. As a higher level user, I still have yet to tap the full potential of the software and am continually pleased by the new features and quick support.

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    Overall Rating
    • Ease of use
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    Great platform. Always improving. Friendly & effective customer service.

    Reviewed 7 years ago

    Resmark is not easy to describe in a few words. I have found it to be an indispensable tool for our growing outdoor recreation business. From online reservations, to reporting, accounting interface, promo codes, and very friendly, patient, and knowledgeable customer support, and much more. It has allowed me to grow my business without pulling out my hair. There is so much control for so many facets of outdoor recreation AND Resmark continues to be improved, I know that I will not have to change systems. The only issue I have is the learning curve. That exists only because this is such a robust system that there are many things you can learn. But you can be up an running very quickly.

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    Overall Rating
    • Ease of use
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    Powerful, Versatile Reservations System

    Reviewed 7 years ago

    We've been using Resmark for several years at Zoar Outdoor and find it to be the only program we've seen so far that allows us to easily handle the many different types of reservations we take. This system allows us to book rentals, guided trips, multi-day clinics, lodging, and add-on options for the trips with ease. The back end is simple to navigate, and the connection with live online reservations is seamless. Using the integrated email system also makes it easy to set up automated correspondence with guests. We don't generally have issues with the software, and whenever something does arise Resmark's support team helps us resolve any problems in a friendly and timely manner.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Ease of use
    • Customer support

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    Best Business Decision EVER!

    Reviewed 7 years ago

    We are a small family owned rafting and zipline canopy tour company that has experienced exponential growth every year. In 2008 we outgrew our previous reservation system and started shopping for other options. We contacted Resmark , set up a demo time and date and as soon as the demo was over we knew right away this was the system for our company. We compete with large companies and corporations that have dozens of office staff with large marketing and advertising budgets. Resmark has allowed us to compete with those companies. The customer service is amazing and get back to you quickly when you need help. Great reservation system and customer service.

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    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Ease of use
    • Customer support

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    Robust Reservation Software for Outfitters

    Reviewed 7 years ago

    We have used Resmark since it was first created and it is integral to our business. It was developed by an outfitter, so the thinking behind it is very practical and oriented toward the needs of outfitting. Particular strengths are its very easy to use and set up online reservation component which allows you to link on your website to any activity so guests can book directly on a secure interface; its stability; its variety of reports which are geared toward logistics, accounting and marketing; its follow-up email system. The new online waiver software, Waiversign, is now integrated with Resmark too, making the entire package very attractive.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Ease of use
    • Customer support

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    Resmark Rocks!

    Reviewed 7 years ago

    The Resmark's system is a very comprehensive reservation system. We run roughly 75 different trip and tour variations and Resmark keeps us organized. With a couple of key strokes, I can look at one of many different reports that keep me in the know. Whether I need to what tours are going out or how we are doing compared to last year at this time, the information is at my fingertips. On the rare occasion that I have an issue, the Resmark staff gets back to me with a solution usually that very day. There are lots of reservation systems out there but I have yet to find one that compares to Resmark!

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Ease of use
    • Customer support

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    The Ultimate tool for Adventure Businesses

    Reviewed 7 years ago

    This is a complex system that has many different tools to help with the day to day operations of our business. I can't imagine starting up without it. We have been able to set up out partners and subcontractor's through the system to keep everyone informed and on the same page- PRICELESS! Resmark is continuously updating it's software to make it easier on us operators, they take our suggestions and build them into the product, that is the definition of customer service. The only issue I have is that there are so many features that are useful that I have not been able to tap into them all yet!

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Ease of use
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    Resmark will make your life WAY easier

    Reviewed 7 years ago

    We have been using Resmark for a total of 4 seasons (we are in the river rafting business), and so far, we are more than happy with the results! The automation of emails is by far the most helpful of the capabilities of the software, but the ease of use in making reservations, creating specials, and the incorporation of online booking make Resmark really stand out. Awesome customer service, great user interface, easy to set up and highly customizable. Email automation is easy to set up and incredibly helpful.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Ease of use
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    Game changer

    Reviewed 7 years ago

    We're into our second full year with Resmark, and as promised it's working hard behind the scenes of my adventure travel company in Alaska. The automated emails are helping us deliver pertinent info systematically to our leads and guests, and the integration with Waiversign has helped us to achieve an entirely paper-free reservation & registration process. More customization & email tracking options, and a cheaper price, would kick Resmark into a world of 5 stars across the board!

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Ease of use
    • Customer support

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    Resmark is the best!

    Reviewed 7 years ago

    Resmark Systems has been such a positive change for our Grand Canyon Expeditions reservation system. It is easy to use and has so many features that help us keep in touch with past, present and potential customers. Customer service is the best! The very pleasant and professional staff at Resmark quickly answer any questions we have. They consistently add updates and improvements to make us run more efficiently, for example Waiver Sign. Thanks Resmark!

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