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RESMARK

Reservation and booking management for tour operators

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RESMARK Reviews

Overall rating

4.8

/5

35

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Reviews by rating

Pros and cons

They have an awesome product coupled with Outstanding Customer Service which I feel is equally as important to a superior product.
Best in investment I have made for my business. Remarkable reservation system with fantastic customer service and support.
Awesome customer service, great user interface, easy to set up and highly customizable. Email automation is easy to set up and incredibly helpful.
IF any issues come up, Chip and crew are always there to trouble shoot and get us back into the current.
Prior to finding Resmark we tried a number of other systems and it was always a pain to get support and training. Schedule an appointment, that was always weeks out and way too short.
At first we were a bit nervous about making the big leap into an online system, especially one that has a bit higher cost than so many of the systems available out there.
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35 reviews

Recommended

KL
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Kenneth Long L.

Recreational Facilities and Services, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The most functional reservations software you will find

Reviewed 7 years ago

Resmark is the most functional and robust reservations and marketing software out there. The program is user-friendly, super-functional and comes with a highly responsive customer service team. Resmark has all the features (real-time online bookings, tracking, reports, built-in waiver sign program) we need to run our outdoor adventure company easily and efficiently. The thing I appreciate most is that the developers are constantly working on improvements and really listen to customer feedback. The program is more expensive than many others, but it is well worth it.

Pros

Ease of use, constant upgrades and development, great customer support

Cons

comparatively expensive

Vendor response

Thanks so much for your comprehensive review Kenneth! We love working with Cascade! We've appreciated your insights and feedback over the years and look forward some exciting new functionality next season.

KS
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Keith S.

Recreational Facilities and Services, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Resmark is an Outstanding Company and Reservations Platform

Reviewed a year ago

They have an awesome product coupled with Outstanding Customer Service which I feel is equally as important to a superior product.

Pros

Easy to use. Accurate. Attractive and accurate documents for our customers. Most importantly: Amazing Customer Service.

Cons

I literally have no cons to report. The excel over companies offering similar products.

CW
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Christine W.

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Overall Rating
  • Value for money
  • Ease of use
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3 Years Using Resmark

Reviewed 10 years ago

Overall a great system, setup was rather involved, but once you get the base information(especially Hotel Pickup Locations and times) in, it gets easier. Love the Lodging Reports that show "Current Guests, Check In, or Check Out"...very helpful for managing housekeeping. Changes/Improvements have been made to the Automated Email System that made it a breeze to handle a lot of Marketing Tasks....

Pros

No pros were added to this review

Cons

No cons were added to this review

JD
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Jesse D.

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Resmark Rocks!

Reviewed 10 years ago

Resmark allows me to keep my sanity. We operate busy activities in the Lake Tahoe region. Prior to Resmark we had phone operators making reservations. With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy. Without a doubt, Resmark was one of the best business decisions I've made. I did...

Pros

No pros were added to this review

Cons

No cons were added to this review

DL
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David L.

Hospitality, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product and service!

Reviewed 10 months ago

Always amazing. Any issues resolved very quickly.

Pros

I love the ease of use to our clients and staff.

Cons

The picture upload on products makes it very difficult to upload proper images of product

AM
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Angela M.

Recreational Facilities and Services, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RESMARK Systems Review

Reviewed 3 years ago
Pros

RESMARK offers ease of use, functionality and impactful software. Their client services team is responsive- providing support and guidance throughout all phases of use. RESMARK features the necessary tools and resources for our online bookings so that the company can focus on providing the best possible experience to our clients.

Cons

This is a great product but like anything there is a learning curve. My only recommendation might be to provide a video resource library for clients to reduce service team questions. It would allow ease of access for clients and provide an additional method for training.

Vendor response

Thanks so much for the review Angela. We actually do have a video library in our support center (which can be accessed at any time using the "support center" button next to the log-out button). If there are any particular videos that we don't currently have that would be helpful to your team, let us know and we're always happy to make a new video on that subject.

ES
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Erik S.

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Resmark has made a world of difference for our small company!

Reviewed 10 years ago

We searched for three years to find an online booking system that fit our needs. We needed an incredibly robust system that could handle the dynamic nature of our tour company, but everything that we saw had functional limitations or looked cheap and awkward when integrated on our web site. When we discovered Resmark it was clear that we had finally found something that worked for us. Resmark literally...

Pros

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Cons

No cons were added to this review

GK
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George K.

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Great solution to our reservation problem

Reviewed 10 years ago

We have been working with Resmark since the summer of 2011, and actively using the software since April 2012. Our expereince has been very positive from the beginning. The team at Remsark, from sales to tech support, has been very professional and they are always willing to go the extra mile to help resolve even the smallest of issues. Response time to questions from customer support is also very...

Pros

No pros were added to this review

Cons

No cons were added to this review

EW
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Erik W.

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Can't imagine using anything else

Reviewed 10 years ago

We have been using Resmark for 6 years now. I really can't imagine anything else stacking up for our business. On the reservation side it's the only software we found that is customizable enough to meet all the little ins and outs of our unique operation. Then on the marketing side, the automated e-mails are worth their weight in gold. Automated lead followup help convert customers and then automated...

Pros

No pros were added to this review

Cons

No cons were added to this review

RW
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Richard W.

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Do it!!

Reviewed 10 years ago

For a small company providing mostly seasonal tours, Resmark was no small investment. But, we pride ourselves on offering the best adventures in the area, and Resmark has allowed us to make the most of a small staff. Simply put, we've become more efficient. The software fills the role of several employees. Our reservations staff is easily trained to use the software, and online reservations...

Pros

No pros were added to this review

Cons

No cons were added to this review

LT
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Lisa T.

Recreational Facilities and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Resmark

Reviewed 5 years ago
Pros

The customer service team is probably my favorite thing about Resmark. We have unique features to our company and the customer service teams works hard to accommodate or find resolutions.

Cons

Since we recently switched to the new resmark system we are still learning the pros and cons of it. The biggest issue we find is not having people set up on automatic payment pulls as well as automated emails. This adds a lot to our plate when we are already extremely busy.

Vendor response

Hey Lisa! Thanks so much for the review. I'm glad to hear that myself and the rest of the support team have been a positive force for you with our platform! Regarding your cons list, we actually do have automated emails now, those rolled out to users over the last 2 months and can be used now. So you can now set up a variety of different automated emails tracks. Regarding automated scheduled payments, those are in the pipeline but are unavailable at this time. Using our pre-trip automated email track, you may be able to reduce the number of unpaid transactions. I'll reach out directly to discuss this further! Talk soon, -Jeremy

EW
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Eric W.

Recreational Facilities and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Resmark has robust reporting and great functionality

Reviewed 6 years ago

Very good experience with Resmark but will the software needs an update to keep up to today's technology.

Pros

Very in depth reports Ability to manipulate reservations and edit each individual one Customer support is excellent Excellent for multi-day trips

Cons

Difficult to train new employees on Not able to use on mobile devices At times Adobe flash version would not work with Resmark

SK
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Sam K.

Sporting Goods, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RESMARK - Reservation System - Urban Kai review

Reviewed a year ago

10/10 - enjoy working with RESMARK systema and support team.

Pros

Reservations are straight forward and easy to access for customers.Roster reporting (manifest) are very simple to use for staff needs.

Cons

There are some features I would like to customize specific to our business but am able to work with the available tools currently!

AH
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Andy H.

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Solid reservation system

Reviewed 10 years ago

We've been using ResMark for just under two years now and find it to be an excellent solution for our reservation system needs. Further, the integration with e-mail follow-up for leads has helped to streamline our back-office follow-up on inquiries with a resulting increase in sales. As with all ticket and sales systems for customized products, initial setup, while pretty easy, does take a little time...

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No pros were added to this review

Cons

No cons were added to this review

CD
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Carl D.

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Love this system1

Reviewed 10 years ago

I did a ton of research into reservation systems and even went with a different system for about 18 months. What a mistake! Resmark is intuitive and easy to use. I was able to build all our trips and import existing reservation into the system in a weekend with online the help available online. Their customer service reps are wonderful if I do have a question. The online reservations and automated...

Pros

No pros were added to this review

Cons

No cons were added to this review

MS
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Megan S.

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Resmark has saved me hours of time

Reviewed 10 years ago

My husband and I run a small kayak touring company in the San Juan islands in Washington State and have just starting using Resmark this year and it has made a world of difference in saving time and giving us a more professional appearance to the consumer world. Although we still field an enormous amount of calls and have to assist our guests in making their reservation we still have folks completing...

Pros

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Cons

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JP
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Jamie P.

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We Love Resmark!

Reviewed 10 years ago

Resmark is like having another employee or team of employees. It generates new leads online, automatically follows up with them, takes bookings online through our website and partner websites, and helps us efficiently operate our tours. It has an easy-to-follow interface. Our new employees are generally comfortable with it after watching a couple videos and playing around for an hour or two. With...

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Cons

No cons were added to this review

AL
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Anne L.

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A comprehensive program

Reviewed 10 years ago

I was initially reluctant to trade a reservations program I knew for a new system, but Resmark was very user-friendly as far as set up, as well as entering and retrieving the information we need to efficiently operate our rafting trips. After 3 years, we are very happy we made the switch. Resmark does far more than we utilize--the program is integrated, comprehensive, and still simple to use. It...

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No cons were added to this review

mm
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marty m.

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Grand Canyon Expeditions

Reviewed 10 years ago

Getting involved with Resmark has taken us from a 5 day work week with 4 days of headaches to a 24/7 work week machine! It has created simplicity here for our daily operations. IF any issues come up, Chip and crew are always there to trouble shoot and get us back into the current. As Resmark is NOW 24/7 and available from anywhere and at any time... it has allowed us to make adjustments and open...

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No pros were added to this review

Cons

No cons were added to this review

MS
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Michael S.

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An integral business partner

Reviewed 10 years ago

After reviewing numerous reservation solutions for my clients, I chose Resmark because I appreciated their customer service and valued the fact that they use their own software. As a coder myself, I asked a lot of questions about their development path and appreciated the straight forward responses. Six years later, I have setup more than 10 clients with Resmark in addition to using it at two operations that I own. Resmark is one of our most important business partners. As a business owner, the reporting and ease of use saves me time and money. Clients find it easy to use and my staff pick it up quickly. As a higher level user, I still have yet to tap the full potential of the software and am continually pleased by the new features and quick support.

Pros

No pros were added to this review

Cons

No cons were added to this review

EB
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Eason B.

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Great platform. Always improving. Friendly & effective customer service.

Reviewed 10 years ago

Resmark is not easy to describe in a few words. I have found it to be an indispensable tool for our growing outdoor recreation business. From online reservations, to reporting, accounting interface, promo codes, and very friendly, patient, and knowledgeable customer support, and much more. It has allowed me to grow my business without pulling out my hair. There is so much control for so many facets of outdoor recreation AND Resmark continues to be improved, I know that I will not have to change systems. The only issue I have is the learning curve. That exists only because this is such a robust system that there are many things you can learn. But you can be up an running very quickly.

Pros

No pros were added to this review

Cons

No cons were added to this review

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Adriana I.

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Powerful, Versatile Reservations System

Reviewed 10 years ago

We've been using Resmark for several years at Zoar Outdoor and find it to be the only program we've seen so far that allows us to easily handle the many different types of reservations we take. This system allows us to book rentals, guided trips, multi-day clinics, lodging, and add-on options for the trips with ease. The back end is simple to navigate, and the connection with live online reservations is seamless. Using the integrated email system also makes it easy to set up automated correspondence with guests. We don't generally have issues with the software, and whenever something does arise Resmark's support team helps us resolve any problems in a friendly and timely manner.

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No pros were added to this review

Cons

No cons were added to this review

MH
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Mitch H.

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Best Business Decision EVER!

Reviewed 10 years ago

We are a small family owned rafting and zipline canopy tour company that has experienced exponential growth every year. In 2008 we outgrew our previous reservation system and started shopping for other options. We contacted Resmark , set up a demo time and date and as soon as the demo was over we knew right away this was the system for our company. We compete with large companies and corporations that have dozens of office staff with large marketing and advertising budgets. Resmark has allowed us to compete with those companies. The customer service is amazing and get back to you quickly when you need help. Great reservation system and customer service.

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Cons

No cons were added to this review

BL
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Bruce L.

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Robust Reservation Software for Outfitters

Reviewed 10 years ago

We have used Resmark since it was first created and it is integral to our business. It was developed by an outfitter, so the thinking behind it is very practical and oriented toward the needs of outfitting. Particular strengths are its very easy to use and set up online reservation component which allows you to link on your website to any activity so guests can book directly on a secure interface; its stability; its variety of reports which are geared toward logistics, accounting and marketing; its follow-up email system. The new online waiver software, Waiversign, is now integrated with Resmark too, making the entire package very attractive.

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WC
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Will C.

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Resmark Rocks!

Reviewed 10 years ago

The Resmark's system is a very comprehensive reservation system. We run roughly 75 different trip and tour variations and Resmark keeps us organized. With a couple of key strokes, I can look at one of many different reports that keep me in the know. Whether I need to what tours are going out or how we are doing compared to last year at this time, the information is at my fingertips. On the rare occasion that I have an issue, the Resmark staff gets back to me with a solution usually that very day. There are lots of reservation systems out there but I have yet to find one that compares to Resmark!

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Cons

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