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RoomKeyPMS vs SkyTouch Hotel OS Comparison

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Overview

Deliver better guest experiences, increase revenue, and reduce costs with one property management system that works, supported...

Category Leaders

SkyTouch is a hotel property management system (PMS) with rate and group management, inventory, distribution, sales, billing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

150

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

5

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

22

25

6

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.3

5

4

3

2

1

49

34

8

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.
It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.
If you want a cost effective product that is easy to deploy, very easy to train your team to use and has many of the bells and whistles you would want - this is the right program.

Pros

Sky touch is a very good system and is very highly recommended. Their customer service is amazing.
Overall the experience has been good. The fact that the program is web-based has been very useful.
The customer support is excellent and this software is extremely easy to use. The fact that it also a web based application is very helpful.

Cons

Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner.
Had some trouble with the meals tracking on the reports.
Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.

Cons

Posting adjustments- inability to just void a recent transaction error. No Show - unable to reverse if necessary.
I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS.
There are some minor maintenance periods. I had to really stretch to come up with anything negative as we are notified in advance about any scheduled maintenance and the maintenance is infrequent.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features71
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Administrative Reporting
  • Application Management
  • Audit Trail
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Catering Management
  • Channel Management
  • Conferencing
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Extended Stay
  • Forecasting
  • Front Desk Management
  • GDS/OTA Integration
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Project Management
  • Promotions Management
  • Purchasing & Receiving
  • Rate Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • Room Inventory
  • Search/Filter
  • Secure Data Storage
  • Single Property
  • Spa/Activity Management
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transaction History
  • Trend Analysis
  • User Management
  • Total features40
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Administrative Reporting
  • Application Management
  • Audit Trail
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Catering Management
  • Channel Management
  • Conferencing
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dynamic Pricing
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Extended Stay
  • Forecasting
  • Front Desk Management
  • GDS/OTA Integration
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Project Management
  • Promotions Management
  • Purchasing & Receiving
  • Rate Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • Room Inventory
  • Search/Filter
  • Secure Data Storage
  • Single Property
  • Spa/Activity Management
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transaction History
  • Trend Analysis
  • User Management

Integrations

  • Total integrations11
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReviewPro
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle
  • Wishbox
  • Xero
  • Zapier
  • Total integrations3
  • Authorize.net
  • Beyond Pricing
  • Braintree
  • Breezeway
  • Facebook
  • Google Analytics
  • Lightspeed Restaurant
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ReviewPro
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle
  • Wishbox
  • Xero
  • Zapier