RoomKeyPMS Features & Capabilities

RoomKeyPMS

Hostaway

ResNexus

Deliver better guest experiences, increase revenue, and reduce costs with one property management system that works, supported by a North American team of experts.

Activity Dashboard

Availability Management

Billing & Invoicing

Billing Rate Management

Booking Management

Built-in Accounting

Calendar Management

Catering Management

Channel Management

Credit Card Processing

Customer Database

Customizable Templates

Data Import/Export

Data Synchronization

Discount Management

Employee Management

Extended Stay

Front Desk Management

GDS/OTA Integration

Guest Experience Management

Housekeeping Management

Inventory Management

Loyalty Program

Maintenance Management

Maintenance Scheduling

Marketing Automation

Multi-Channel Management

Multi-Currency

Multi-Location

Multi-Property

Online Booking

Point of Sale (POS)

Price/Margin Management

Promotions Management

Rate Management

Ratings/Reviews

Reporting & Statistics

Reporting/Analytics

Reservations Management

Revenue Management

Reviews Management

Single Property

Spa/Activity Management

Task Management

Third-Party Integrations

User Management

WebRezPro

Cloudbeds

eviivo

Stayflexi

A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.

Great PMS for Independent Hotels & Property Management

My overall experience with RoomkeyPMS had been very positive.  Very few Glitches and when there are, the customer support team is the best I have ever had the pleasure to work with. They are always concerned about getting Everything up and running ASAP.  I have used many different software packages in my career and this is by far the best Hotel program to use for ease of use and customer support.  

Customer Support

Thank you for your feedback! We are pleased to hear your overall experience with RoomKeyPMS has been positive!

My overall experience with Roomkey however, has been good with the customer service and tracking my bookings well. Great program with room for improvement, need more flexibility, but customer service is friendly and helpful. I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.

Great For Large Companies

Thank you for your positive review and feedback.  

Roomkey is worth the money investment. It has very nice customer support and easy to use. All our CRS systems work well with it.

Roomkey Worth the money and easy to use

Thank you for your review Ayu.  It's a pleasure working with your team. 

Best technician support 

Great product to get started

very friendly hotel management software, and very friendly customer support with the strong capability to solve our questions on time. Excellent!

Excellent customer support

Thank you for your feedback! We are glad to hear that our customer support team has been able to help solve your questions. We truly value your partnership!

Excellent Customer Support

Thank you for your feedback! We are pleased to hear that you are happy with RoomKeyPMS and the customer service provided by our team!

Boutique Hotel PMS

Thank you very much for the review.  We strive to be a affordable PMS that is high-value.  Please make sure to update free to  RoomKeyPMS 10 for the updated modern look. Thanks for the feedback. Please don't hesitate to reach out if you need anything. 

We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time.  The interface is user friendly making it easy to train new employees on.  The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used.  I would recommend RoomKey to anyone who is looking to upgrade their PMS. 

User Friendly and Exceptional Service

Our property has been using Roomkey since 2011.  At first we wanted a simple front desk PMS to track reservations, check-in/out, and print confirmations.  Roomkey Basic sounded like the right product at that time.  As our business grew the demands changed.  We now use Roomkey Full to implement group bookings, corporate accounts, & city ledger.  We just made the choice to connect via GDS recently after it was too much overhead with the amount of reservations coming in from OTAs.  Our room revenue has grown by 25-30% and Roomkey was the cornerstone. 

Since the initial training in 2011 I've been utilizing their constantly up-to-date resources in PDF guides and youtube videos.  Recently, I purchased a 4 hour training session to touch base with all the changes Roomkey has had since 2011.  This training session was completely worth it.  For instant help they have a wonderful support team that always helps me fix any problems I come across.  

Roomkey isn't a stagnant PMS solution.  They are always evolving and redesigning their product.  The movement of change is good and the direction they are heading towards only makes the use it Roomkey easier.  Great product.  Great support.  Great pricing.  Why wouldn't I be on with Roomkey?

Special thank you to Chris Mackenzie.  Haven't forgotten all the help you've done in the past.

Roomkey is the cornerstone of our growth

The ability to build reports using all the different fields Room Key has would be really helpful, so each user can get the information needed.

Room Key NMS

City Ledger/Guest Ledger Reporting - Under Reports > Audits > the Daily Balances for In-House Guests and Daily Balances for City Accounts does provide historical information on the A/R (someone from client services will contact you to find out more about your requirements - with over 70 standard reports available, we think we can help you find a report to meet your needs)

As a small hotel owner I need an affordable system that is cloud based. The platform provides me with all the services and features I need. I have recommended it to every hotel manager and owner who is evaluating options. Cannot recommend RoomKey more highly.

Highly recommend 

Thank you very much for your kind words on RoomKeyPMS as your software solution! We appreciate your help in spreading the word and recommending us to owners and hotel managers.

Excellent system for our mid sized property

Thank you so much for your feedback. We are pleased to hear that our product was easy to configure and utilize seamlessly. We pride ourselves in our support offerings!

Excellent. Great support and very friendly user. 

Excellent PMS

Thank you for your feedback on the activity log. We are so glad to hear that the system is very easy to use with a very user-friendly interface. We pride ourselves in our technical support!

This was my first experience using RoomKey and it was generally very easy to learn and anytime I encounter a question or problem the support team, especially [sensitive content hidden] have gone out of their way to be super helpful. 

Wonderful Support Team

Thank you for your feedback and glad to hear your first experience with RoomKeyPMS has been positive! We are happy to be able to provide the support and assistance that you need!

I have compared products over the last 3-4 years. While there are some enticing features offered by competitors, I have not been able to find another company which can deliver everything RoomKeyPMS can offer, nor can they do so at the same price point. 

Great Customer Service and Functionality

Thank you for your feedback! This information will be passed along to our Product team. We are thrilled to hear about the level of support received from our team and the integration capabilities for online presence via your website and OTA's!

Great Support Service 

Thank you for your positive feedback on our user interface and available support options! We truly value your continued partnership with RoomKeyPMS!

RoomkeyPMS  Review

We appreciate your feedback. RoomKeyPMS has integration partners with Revenue Management Systems available. A list of available partners can be reviewed on our Interfaces & Integration Marketplace on our website.

Overall very satisfied, and pleased that they seem to be getting better! 

Service Has improved greatly! Thanks

Thank you very much for your feedback! I am pleased to hear that your experience with service has greatly improved. We are happy to ensure you have the support you need when you need it!

Customer Service 

Room key has helped my team and me run our housekeeping schedule department smoothly by offering a housekeeping scheduler option. Their clear and concise group module is detailed and easy to create, making our load easier. On top of the accessible system, room keys customer service is hands down the absolute best. [SENSITIVE CONTENT] are phenomenal and work very well with questions and explaining how to do a particular task. [SENSITIVE CONTENT] is one of the most knowledgeable people to contact about room key he is kind with his delivery and clear and concise. 

Roomkey Customer Service

Thank you for the kind words on our customer support team and we are pleased to hear that the Housekeeping module in RoomKeyPMS is helping to run your department smoothly! Our team is here to help whether it be via phone, live chat, or being able to better support your business through our online resources available 24/7!

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed. 

The Most Versatile PMS

Along with the ease of use,  the customer support of the friendly staff was a bonus!

User Friendly

RaeAnn, thank you so much for taking the time to leave an excellent review. We are pleased to hear that your transition to RoomKeyPMS was very easy and we really appreciate your business. Our customer support team are here for you anytime!

From start to finish, the company was helpful, friendly and knowledgeable. They listened to what we needed and because we are a non-profit and not the usual type of client to use PMS software, they showed us how to use the system to our advantage and worked with us on customizing some reports that we found necessary. 

Outstanding Customer Service

Hi Charles.  Thank you for the review. You and your team a pleasure to work with. 

RoomKeyPMS Features

Features Summary

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