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RoomKeyPMS Reviews - Page 3

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89 reviews

RA
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Romour A.

Hospitality, 1-10 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic support!

Reviewed 2 years ago
Pros

Roomkey PMS is very user friendly. However, when I do run into an issue I use the chat support and [sensitive content hidden]ALWAYS helps me out right away. The customer support from [sensitive content hidden] is TOP NOTCH!! Always professional, friendly, accurate and kind.

Cons

None that I can think of. Their new cc system processes is great.

Vendor response

We are so happy to hear that you are happy with our credit card processing system and that RoomKeyPMS is user-friendly! We pride ourselves in our customer support to better serve you as a loyal customer!

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KIyah a.

Hospitality, 11-50 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Roomkey Customer Service

Reviewed 2 years ago

Room key has helped my team and me run our housekeeping schedule department smoothly by offering a housekeeping scheduler option. Their clear and concise group module is detailed and easy to create, making our load easier. On top of the accessible system, room keys customer service is hands down the absolute best. [SENSITIVE CONTENT] are phenomenal and work very well with questions and explaining how to do a particular task. [SENSITIVE CONTENT] is one of the most knowledgeable people to contact about room key he is kind with his delivery and clear and concise.

Pros

Room key software is reasonably simple to learn excellent and fast software.

Cons

The only thing I dislike about the software is there are a lot of steps to do specific tasks; however, there are also multiple outlets to help you through the process if you get stuck or are unaware of how to do something.

Vendor response

Thank you for the kind words on our customer support team and we are pleased to hear that the Housekeeping module in RoomKeyPMS is helping to run your department smoothly! Our team is here to help whether it be via phone, live chat, or being able to better support your business through our online resources available 24/7!