Page 4 | RoomKeyPMS Reviews - Pros & Cons, Ratings & more

innRoad

OPERA Cloud Property Management

Roomsy

Opera

Deliver better guest experiences, increase revenue, and reduce costs with one property management system that works, supported by a North American team of experts.

RoomKeyPMS

Web-based

Windows

Assistant General Manager

I love everything about RoomKey!!!! Tech support team is amazing. They are always knowledgeable and talk/walk me through every issue I have had.

Front Desk Manager

Sensitive content hidden] is amazing!!!!! the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed.

Front Desk

Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple.

General Manager

Easy to implement, easy to use, service line is great, many interfaces, user friendly rate management tools, friendly and responsive staff.

Katie Mclane with roomkey has been outstanding in her ability to help with any issues  I have encountered.

Operations Manager - Technical Support, Channel Management, Central Reservation Services, Payroll & Benefits

The program along with interfaces are extremely easy to deploy and very, very user friendly. Their entire team are experienced hoteliers with warm, genuine and caring personalities.

If you want a cost effective product that is easy to deploy, very easy to train your team to use and has many of the bells and whistles you would want - this is the right program.

Assistant Sales & Marketing Manager

Roomkey is worth the money investment. It has very nice customer support and easy to use.

director of operations

I recommand this software if you want a user friendly option eith great customer's support.

Operations Manager

From start to finish, the company was helpful, friendly and knowledgeable.

unit owner

Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner.

Accountant

Had some trouble with the meals tracking on the reports.

Administrative Assistant

Really like having the system cloud based and just about everything integrated into one system. Pretty easy to use once you start working on it regularly.

Owner

Offers all the great upgrades for hotels that need it to grow.

Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software.

Manager

Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.

No mobility to use the product. Groups sales had some issues.

I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.

RDPWin

IQware

Shift4Shop

Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners.  Can also link to OTA's for increased Web presence. 

RoomKey Review

RoomKey is a great PMS system both in the pre-opening and operating stages. The build-out process of the system is particularly interesting as it allows to build it very tailored to the property's needs.

Roomkey is flexible and customizable

We've been with you since around 2008 I believe and love how much the software has developed. I like the fact the the software is constantly being updated and has many integrations with other platforms. I also like that I'm kept up to date and given different recommendations.
What I would like to see is a stable Mac and Ipad version of this software. Many of us use Mac's and it's a bit frustrating having to go to use a windows machine to gain access to the software. I'd also like to use this on the go, so an mobile / Ipad version of the software would be very helpful. Everything else has been good.

It's been great to work you're company. 

Great soft ware with user friendly functionality. serves the functions and meets the need of our organization. At the same time tech team is easily reachable 

Great software 

I will put in for tickets on some things we feel would be beneficial to all your clients.

RSI International Review

I work for a hotel that uses these units and they are very easy to use. They are straight forward and get the job done. 

Excellent Product

The product has work fine for our hotel operations

Financial Operation Specalists

We have been pleased with RoomKey PMS since recently converting 21 properties to the PMS.  The product is functional, efficient and easy to use.  The support and training has been exceptional!  I look forward to a long standing relationship with a vendor that has provided our organization with a great PMS product that continues to evolve and provide additional value.

Exceptional Experience!

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RoomKey can also access the Internet via the cellular network, so if you experience a service interruption with your Internet provider, you can use an "air-card" to continue using the system.

This Product was super easy to use I loved it

Ease Of Use 

We just started using RoomKey PMS in October and it really is a great program.  The star of the show I think is the customer service.  If you have any questions or problems they are so very 
helpful.  I have used 3 different reservation systems and this is A+

Great Customer Service.

Great Product

The sales & support teams take the time to understand your setup at the property. and most of all they know their product in & out.

RoomKeyPMS Reviews - Page 4

89 reviews

RoomKey Review

Roomkey is flexible and customizable