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roomMaster

Cloud or on-premise hotel property management

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(4)

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roomMaster Reviews - Page 2

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65 reviews

Recommended

GB
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Geoff B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unintuitive interface and high ongoing costs

Reviewed 8 years ago

I've used roomMaster now for three years with high hopes but gradually growing disappointment. Overall I find the system difficult to use with an old, unintuitive interface. In spite of what I thought originally it is also very expensive because one is required to use an intermediary to process all third party bookings, such as Expedia and Booking.com, and they charge a percentage for every booking...

Pros

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Cons

No cons were added to this review

MM
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Mindy M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I used innquest for about 2 years

Reviewed 6 years ago
Pros

I really like how it easy it was to use and that it was very easy to set the system up when I first started to use it.

Cons

I did not like the messaging service between agents. It did not really offer any other options besides intramail.

Vendor response

Mindy, Thank you so much for the review. Most of the add-ons and enhancements to our solutions come directly from suggestions from our clients. We understand that functional and up-to-date communication tools are important to our hotel partners and are looking at ways of improving this feature in roomMaster. Thank you, InnQuest Software