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Roomsy Reviews

Reviews summary

Pros

I love the simplicity, clean interface of the software, ease of use, and accessibility.

Shereen N M.

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I like that all of my info is clearly organized and that I can book rooms from all of my devices. I like that it works with Expedia too.

Kimberly E.

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It is very affordable and I absolutely love working with customer support.

Courtney P.

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Cons

Beside that, it is very hard to find a flaw of this software.

Nina Y.

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You'll get more than what you pay for. Very little price to pay for all the features and functions of InnGrid.

Andy Y.

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No availability calendar, which is a standard for online reservations (isn't it?!).

Lance H.

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Overall rating

4.6

(21)

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95%
positive reviews
100%
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21 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing! Roomsy has streamlined the management and booking process of our corporate apts.

Reviewed 3 years ago

Organization and ease of reservation/booking management.

Pros

I love the simplicity, clean interface of the software, ease of use, and accessibility. Customer support is phenomenal; respond time is almost instantaneous. Team Roomsy is consistent with upgrades and improvements based on their customers needs. What an awesome product! We use it for the management of our corporate apartments both in the U.S and internationally. Roomsy has simplified our reservation and booking process at a fraction of the cost than most property management systems.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple to use and great customer service.

Reviewed 4 years ago

Great support, easy to use software in the cloud, accessible from anywhere I am, configurable to give certain rights for staff, so they do not see what they don't need to to.

Pros

Easy to access, online, in the cloud, has enough integrations with Booking engines such as booking.com and expedia. Raj and his team are always available and very willing to sometimes repeat their instructions without making you feel a fool for asking the same questions again and again. Software is easy to use. They have great how-to videos, which you follow on another screen. But if you have questions,...

Cons

Still need some more tools, reports in CSV or Excel format, more payment options to take deposits (which I believe will be out in a couple of months).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Roomsy - Nice back end booking, but not a lot else

Reviewed 3 years ago

Roomsy could get the job done if it was the only booking/pms platform in existence, but it's nowhere near the best in functionality or value. When I checked out various properties featured as testimonials on Roomsy's website, I discovered most of them had switched to a different booking engine... Not a good sign.

Pros

The back end functionality for making reservations was really nice, drag-and-drop, clean, etc. The customer service agent I talked to was friendly, like most Canadians tend to be.

Cons

Minimal reporting, support features, and sub-par front end booking. No availability calendar, which is a standard for online reservations (isn't it?!).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love having Roomsy in my life!

Reviewed 4 years ago
Pros

The ease of use is my favorite part about this software. I have a lot of employees that aren't the best with technology and they caught on so quickly. It is THAT easy to use. Roomsy has also saved my property from overbooking on many occasions. It is so helpful in keeping track of reservations, payments, invoices and even more like housekeeping, employees, and out of order rooms. It was more than I...

Cons

The only con that I can come up with regarding Roomsy is that I didn't find it any sooner! This could have saved me so many times in the past. I am just very thankful to be using it now!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Roomsy Great Product

Reviewed 3 years ago

Overall you need a software that makes your personal and business life easy and not add more complications besides the ones you usually have. The software very good for training new employees and provide each with an account. It is reliable and most importantly the support is actually there.

Pros

Very user friendly especially if you have various staff members working on it. Training a new comer holding not more than a high school degree is very simple and straight forward. New employees can learn it in literally in few days. So you don't have to worry in replacing a receptionist with the software. You can also do the booking yourself remotely so at times i do not even need a receptionist to do it.

Cons

Well every system have minor glitches but the tech support is great. I can mention support team for instance who responds to our business concerns in a timely manner and can fix or do adjustments almost immediately.

Vendor response

Thanks for the kind words Mazen. I am glad to hear you are enjoying the experience of using Roomsy- Raj

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best and inexpensive hotel management system.

Reviewed 3 years ago

Ease of use and inexpensive.

Pros

The integrating between roomsy and OTA (online travel agency) is real time to prevent any mistake. The booking engine is very easy to use and helpful to manage our available rooms. Pricing is very affordable.

Cons

What I like least about this software is the time of support which is 15 hours different to our location. Beside that, it is very hard to find a flaw of this software. I really like it a lot.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We tried a few different software but completely satisfied with Roomsy

Reviewed 4 years ago
Pros

Roomsy is the easiest PMS for hoteliers to use. Even a person without previous experience with PMSes can easily learn to use Roomsy in no time. And Roomsy covers most daily operations of a hotel so the hotel manager only needs to focus on taking care of the customers.

Cons

Sometimes there can be a minor issue with OTA integration. But for small scale hotels, this should not be anything significant.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely easy to use but still very powerful for small to medium size hotel/guesthouse/hostel.

Reviewed 4 years ago

We have been using Roomsy since it was InnGrid over two years ago. It is very easy to use and understand for all our employees and provide all the information that we need. Connection to Booking.com & Expedia.com is a great thing and no additional charge. Highly recommend!

Pros

Very easy to use. Channel Manager Integration. Good customer support. Very affordable.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Han River Guesthouse

Reviewed 5 years ago

I love how I am able to see the status of my hotel at one glimpse. The channel integration and automated email confirmation feature has saved a lot of my time!

Pros

Easy to use

Cons

Can't think of any

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Really love the way Roomsy works

Reviewed 4 years ago

easy daily use for my bookings

Pros

We got 10 apartments and Roomsy is really easy in use. It has a lot more features than I am currently using! Excellent value for money!

Cons

I would like an app for my phone! 11111111111111111111111111111111111111111111111111111111111111111

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent all around

Reviewed 5 years ago

An easy set up, and a short learning curve. We were up and running within minutes. It gets the job done, and intuitive GUI makes sense for users. After much comparison with other online PMS, we decided on Roomsy and we highly recommend it to other property operators who want simple, easy-to-use, and effective software.

Pros

Excellent value. Easy Integration with OTAs. Simple and easy to use. Available website with independent booking engine.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We have been with Roomsy since October 2015 - incredible value in this program! I highly recommend!

Reviewed 4 years ago

Super easy set up, booking, and reporting.

Pros

Roomsy is web based. Easy to use! Does everything we want. Reports are usable by our accountant. Support has always been there when needed.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Quick to set up and easy to use. No complications, just manages your property

Reviewed 3 years ago
Pros

Ease of use. quick set-up time, minimal training required. Awesome service as well, promptly solved our problems.

Cons

Limited connectivity to OTAs and a my allocator account is needed to access some markets. Email marketing support is limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very satisfied with the product good value for cost.

Reviewed 3 years ago
Pros

Roomsy was very easy to set up. It was very easy to use and understand all the features. Training others on the program was simple.

Cons

I liked that I could e-mail the invoices from the program directly to the clients. A good feature to add would be a list showing what invoices were sent on that day or month ect. I would have to go back into each account if I wasn't sure if I had already sent the invoice.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect hotel management software for our need!

Reviewed 6 years ago
Pros

Extremely easy to use. Customer support is excellent and very responsive.

Cons

None. Everything works. I had spent times to find a right software for our guesthouse and found InnGrid to be very easy to use and easy to understand the layout. Thumbs up!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love InnGrid

Reviewed 6 years ago
Pros

The people, customer service, progress, and simplicity

Cons

not integrated with TripAdvisor yet..that's it...I'm pretty sure they're working on it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use

Reviewed 3 years ago
Pros

I like that all of my info is clearly organized and that I can book rooms from all of my devices. I like that it works with Expedia too

Cons

the software is overly simplified so it is missing some of the more detailed features that other programs I use have, and it currently can't format my reports in Excel.

Vendor response

Hi Kimberly, Thanks for giving us the feedback and thank you for using us for your accommodation management needs.We have added the ability to export reports in CSV format. Just click the download button on the top right on the report. If there are specific features for enhancements you would like to talk about please feel free to contact us anytime. Regards, Raj

Overall Rating
  • Ease of use
  • Customer support

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innGrid will be the software to use when our small guesthouse open in late October 2014.

Reviewed 7 years ago

Been looking for a software to manage a small hostel/guesthouse in Chiang Mai, Thailand and found innGrid to be a fit to what we are looking for. Booking online is great and next step should be link to the OTA. First was going to use a FREE version (which is good enough) but for a very reasonable price, why not go with the PREMIUM version for a lot more features. Great job!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks so much for the review Andy. I'll work hard to bring supreme value to your business!

Overall Rating
  • Ease of use
  • Customer support

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Best Hotel Software out of 3 I've used

Reviewed 7 years ago

I won't name them all, but throughout 6, I've tried 3 hotel softwares, and innGrid lands it perfectly. It has everything that a hotelier would want. Booking management, Customer Relationship Management, Reports, and Online Booking Engine. All in an extremely easy to use interface. I cannot recommend this product enough.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks James! I came a long way, huh? ;) We'll be adding more features very soon. I'll keep you posted!

Overall Rating
  • Ease of use
  • Customer support

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Hotel Software developed by a Hotelier

Reviewed 7 years ago

My opinion is biased, because I am a long friend of Jaeyun, the creator of innGrid.net He's been operating hotel for last 5 years himself, and he made this program using his software background. This program was built with hotelier in mind.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks Terry! I'll keep working hard to improve the software!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just what I was looking for

Reviewed 5 years ago

Roomsy was very easy for me to use. Jaeyun was very friendly and helpful in assisting me set up the program.

Pros

The layout was very simple. Great customer service

Cons

Perhaps a little too simple, but it has everything that I am looking for!

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