Roomsy Reviews

I love the simplicity, clean interface of the software, ease of use, and accessibility. Customer support is phenomenal; respond time is almost instantaneous. Team Roomsy is consistent with upgrades and improvements based on their customers needs. What an awesome product! We use it for the management of our corporate apartments both in the U.S and internationally. Roomsy has simplified our reservation and booking process at a fraction of the cost than most property management systems.

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They customize for the size of your company. Ours is a small company and they were really helpful and understanding. They walked us through everything in set-up, answering any questions we had and helped us understand the pricing. Quite transparent on how they do things and what they cost, I find everything informative and straightforward. The reports generated are great and easy to understand, receiving all reports needed for our accounting team. Customizable templates for the registration cards and invoices are easy to modify and understand. I was also able to send a provided reservation page code to my website and app designer people and it works so far.

Sometimes can't find full report I need. Solved with customer support. Other thing is that they don't have a way to secure Credit card Information fully to hold reservation for guest if you don't have a connection for booking through Booking.com or Expedia Etc.

The back end functionality for making reservations was really nice, drag-and-drop, clean, etc. The customer service agent I talked to was friendly, like most Canadians tend to be.

Minimal reporting, support features, and sub-par front end booking. No availability calendar, which is a standard for online reservations (isn't it?!).

Easy to access, online, in the cloud, has enough integrations with Booking engines such as booking.com and expedia. Raj and his team are always available and very willing to sometimes repeat their instructions without making you feel a fool for asking the same questions again and again. Software is easy to use. They have great how-to videos, which you follow on another screen. But if you have questions,...

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Still need some more tools, reports in CSV or Excel format, more payment options to take deposits (which I believe will be out in a couple of months).

The ease of use is my favorite part about this software. I have a lot of employees that aren't the best with technology and they caught on so quickly. It is THAT easy to use. Roomsy has also saved my property from overbooking on many occasions. It is so helpful in keeping track of reservations, payments, invoices and even more like housekeeping, employees, and out of order rooms. It was more than I...

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The only con that I can come up with regarding Roomsy is that I didn't find it any sooner! This could have saved me so many times in the past. I am just very thankful to be using it now!

Very user friendly especially if you have various staff members working on it. Training a new comer holding not more than a high school degree is very simple and straight forward. New employees can learn it in literally in few days. So you don't have to worry in replacing a receptionist with the software. You can also do the booking yourself remotely so at times i do not even need a receptionist to do it.

Well every system have minor glitches but the tech support is great. I can mention support team for instance who responds to our business concerns in a timely manner and can fix or do adjustments almost immediately.

Thanks for the kind words Mazen. I am glad to hear you are enjoying the experience of using Roomsy- Raj

The integrating between roomsy and OTA (online travel agency) is real time to prevent any mistake. The booking engine is very easy to use and helpful to manage our available rooms. Pricing is very affordable.

What I like least about this software is the time of support which is 15 hours different to our location. Beside that, it is very hard to find a flaw of this software. I really like it a lot.

Roomsy is the easiest PMS for hoteliers to use. Even a person without previous experience with PMSes can easily learn to use Roomsy in no time. And Roomsy covers most daily operations of a hotel so the hotel manager only needs to focus on taking care of the customers.

Sometimes there can be a minor issue with OTA integration. But for small scale hotels, this should not be anything significant.

Very easy to use. Channel Manager Integration. Good customer support. Very affordable.

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Easy to use

Can't think of any

We got 10 apartments and Roomsy is really easy in use. It has a lot more features than I am currently using! Excellent value for money!

I would like an app for my phone! 11111111111111111111111111111111111111111111111111111111111111111

Excellent value. Easy Integration with OTAs. Simple and easy to use. Available website with independent booking engine.

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Roomsy is web based. Easy to use! Does everything we want. Reports are usable by our accountant. Support has always been there when needed.

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Ease of use. quick set-up time, minimal training required. Awesome service as well, promptly solved our problems.

Limited connectivity to OTAs and a my allocator account is needed to access some markets. Email marketing support is limited.

Roomsy was very easy to set up. It was very easy to use and understand all the features. Training others on the program was simple.

I liked that I could e-mail the invoices from the program directly to the clients. A good feature to add would be a list showing what invoices were sent on that day or month ect. I would have to go back into each account if I wasn't sure if I had already sent the invoice.

Extremely easy to use. Customer support is excellent and very responsive.

None. Everything works. I had spent times to find a right software for our guesthouse and found InnGrid to be very easy to use and easy to understand the layout. Thumbs up!

The people, customer service, progress, and simplicity

not integrated with TripAdvisor yet..that's it...I'm pretty sure they're working on it

I like that all of my info is clearly organized and that I can book rooms from all of my devices. I like that it works with Expedia too

the software is overly simplified so it is missing some of the more detailed features that other programs I use have, and it currently can't format my reports in Excel.

Hi Kimberly, Thanks for giving us the feedback and thank you for using us for your accommodation management needs.We have added the ability to export reports in CSV format. Just click the download button on the top right on the report. If there are specific features for enhancements you would like to talk about please feel free to contact us anytime. Regards, Raj

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Thanks so much for the review Andy. I'll work hard to bring supreme value to your business!

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Thanks James! I came a long way, huh? ;) We'll be adding more features very soon. I'll keep you posted!

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Thanks Terry! I'll keep working hard to improve the software!

The layout was very simple. Great customer service

Perhaps a little too simple, but it has everything that I am looking for!