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Sirvoy

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Hotel reservation & property management system

(6)

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Sirvoy Pricing

Pricing overview

Value for money rating

4.7

/5

258

Price starts from

9

Per month

Usage Based

Pricing options
Free plan
Subscription
Free trial

Pricing details

14-day free trial, no credit card required.
Pricing is based on the number of rooms.
Starter: from $9/month.
Pro: from $35/month.

What users say

Excellent experience with sirvoy from setting up the system to using it on a daily basis offering great value for money and streamline our bookings.
The price is great and even the starter level provides you with a lot of features. The chat support is very helpful and you usually get answer pretty quickly.

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Reviewers who mentioned pricing said:

MK
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Mogens K.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quick and easy to use - booking system

Reviewed 5 years ago

We manage 25 rooms/63 beds with Sirvoy. We have it on our web-site, with Booking.com and Citybreak and just works every time!

Pros

It is so easy to use and really gives a great overview of the bookings.

Cons

It should be easier to change a price when you book by the front desk.

Vendor response

Hi Mogens, it was great to read such fantastic feedback and to know that the software is working so well for you. I have raised your point about the price editing with our developers for their comments. Kind regards, Adele

JG
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Jennifer G.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simply outstanding

Reviewed 3 years ago

The hotel is open all year but we are seasonal which means that I sometimes have young and not too experienced staff during the summers. However, the software is so user-friendly, that they quickly learn how to use Sirvoy. And if the staff make an error, it is an easy fix for me to adjust or for the staff to click on the support-chat button and ask. The Statistics page is a life saver. When Corona hit us and some of the possible reliefs we could get, were based on proof of how much our hotel was at loss exactly during March and April comparing to the year before, it took me 2 seconds to get the info. And the support makes me feel safe as it's a big responsibility that everything works.

Pros

I am an owner of a hotel that I suddenly inherited a few years ago. I took over when the booking system was very dated and I needed the best, the simplest and the most user-friendly booking system on the market with the absolute best and quickest support. I spent several hours in meetings on the computer with the salesmen of different booking systems as they went over their software through screen...

Cons

I only have detailed things on my wish list for the software. For example, the system doesn’t support one reservation if a company wants to book a couple of nights, several weeks in a row. Instead, they need to make each stay an individual reservation. In my case, the travel agent got 10 different emails and booking numbers for the same person. However, I can create an invoice with all reservations...

Vendor response

This is such wonderful feedback Jennifer, we are thrilled to hear such a wonderful account of your experience with Sirvoy. It's great to know that the team has helped keep your business happy and healthy especially in difficult times like these! We hope that 2021 will be an easier year for you and your staff and we look forward to working with you next year. With sincere regards, Adele

AL
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Avivone L.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sirvoy system is very useful for small business, with good value money.

Reviewed 7 years ago
Pros

Easy to use, simple, logic. Easy to learn, clear and very practical. Customer service quick and helpful.

Cons

need to add extra fake room as when fully booked we can move rooms, so statistics is wrong. invoicing : in system sometimes my team forget to register payment and they invoiced directly which is wrong so if sirvoy can pop-up and restrict the transaction before, it should be good so they know that payment must be registered before. Currency : system is in USD , and we receive money sometimes in local currency or others. System only accept USD. (To be able to accept different currency)

Vendor response

Hi Avivone, thanks for taking the time to leave us your feedback. I understand the issue you are having with moving rooms and I will send your comments onto our development team in case they can provide a solution for this problem. Regarding your comments on the system only accepting US dollars - Sirvoy works with different payment gateways that accept payment in most currencies. I suggest you look...

UM
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Uffe M.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, yet powerful in its effect on our business

Reviewed 4 years ago

We have been using Sirvoy for over 2 years now. Initially to get off using paper to track bookings, since it is more efficient. But we kept finding ways on making it work even better for us. At first I thought it was a bit expensive, but I do not think so anymore. In fact, one member of staff left us to go overseas, and we have still not found the need to replace her.

Pros

I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but Sirvoy makes us seem like we have our own IT department.

Cons

At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic).

Vendor response

We are so happy that you found us Uffe! Delighted that Sirvoy is providing you with some serious muscle and even extra manpower! Don't forget that our Support is also there 24/7 to provide a helping hand when you need it. Thanks for taking the time to write us such a comprehensive review with your feedback. Adele

AT
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Alba T.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the easiest booking manager out there!

Reviewed 6 years ago

Easy to use, integrability with booking channels, accesible from mobile or tablet.

Pros

Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another...

Cons

sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.

Vendor response

Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele

AC
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Andre C.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficient, reliable, easy to use and to set up.

Reviewed a year ago

The team is always there to help with the Chat support. They even work in French when I can't find the word in english.

Pros

After many search on the net and after truing many other solution, Sirvoy is just perfect. Not to complicated, very manageable, and cost effective.

Cons

Can't say, everything works pefect for me and when it doesn't, the tech support finds solution with me.

Vendor response

Hi Andre, thank you for taking the time to leave a review, and delighted to hear such a positive review. We are so happy that Sirvoy has been the right solution for you, and that our support team have been taking such good care of you! We wish you the best and look forward to supporting you in the future. Kind regards, Katie

EW
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Elizabeth W.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic customer support.

Reviewed 2 years ago

Overall, Sirvoy has allowed me to control all facets of my hospitality business. From my computer chair I can handle all administrative and pricing-related tasks. Whenever I run into an issue, I am able to get an almost-immediate reply from customer support who will walk me through any challenges I have faced.

Pros

I feel that Sirvoy's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform.

Cons

At the moment, it is difficult for me to find any major flaws with Sirvoy that I feel the need to list.

Vendor response

Hi Elizabeth, we really appreciate this wonderful feedback. It's so rewarding to hear that we are helping you to manage your work more successfully as this has always been our main goal. I will pass on your kind words to our support team. With thanks, Adele

ÖP
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Örjan P.

Hospitality, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Sirvoy for Fjallfrid

Reviewed 7 years ago

We have used Sirvoy for approx four years now in order to manage a small (six unit) vacation rental business. The system has served our purpose quite well (we started off with Excel) . What I particularly like is that the system is easy to use and that it continuously evolves. Sirvoy is a significantly more powerful solution today compared to when we started off four years ago but the cost of use is till at a reasonable healthy level for our small business.

Pros

Subscription model Reasonable cost Easy to go and easy to use All in one package Enough functions and features for a smaller business / straight forward operation

Cons

Nothing in particular

Vendor response

Hi Örjan Thanks for leaving us this very positive review. Happy to hear that we are working well with your vacation rental business and that you have found that Sirvoy is consistently evolving and improving. If you think of anything that you feel would improve it's features and functionality even further then please always feel free to let us know. Your feedback is important to us and we will always try to incorporate our customer's wishes when possible. Sincerely Adele Worden Communication Manager

TS
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Tom S.

Civic & Social Organization, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficiancy

Reviewed 4 years ago

We can manage our pricing and offers. We manage the check-in / out and payments. Pre-ordered services as lunch and dinner. Cleaning and house-keeping. Statistics andeven marketing and sales on our webbpage and social media.

Pros

When we started usin Sirvoy in 2014 we found out that it was easy getting started and we really saved a lot of time since we had a lot of facts and figures all on the same place. After that Sirvoy has even improved and we have added all channels we need.

Cons

Mapping with Citybreak caused a little trouble. We are not really happy with that yet, but the reason is partly our´s, so we don´t want to re-name all our rooms and choose to keep it like this. Mapping is working anyway..

Vendor response

Hi Tom, thanks for your comprehensive review of Sirvoy, we really appreciate you taking the time to leave your feedback. We're delighted that Sirvoy has met your expectations over the years and appreciate your loyal custom particularly in tougher times such as these. Warm regards, Adele

AB
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Anja B.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy-to-use software for smallerbusinesses

Reviewed 7 years ago

We're using Sirvoy for a small hostel and have been setting it up ourselves with no problems. The customer service is great and they find workarounds for you if a certain functionality is missing. After extensive research this was the best and also cheapest solution for a business of our size. It's continuously improving and the developers are happy to implement new suggestions. Breaking bookings could be easier and we have decided against using the built-in Channel Manager as we have a lot of long-term guests and updating availability manually is not possible. That means we put our bookings in manually but that works smoothly enough and still faster than in the program we used before. Big plus: one of the few reservation softwares that's designed well and intuitive.

Pros

Design, usability, support, features

Cons

lack of manually adjustable channel manager like the siteminder inventory

Vendor response

Thanks for such a fab review Anja. Good to know that you've been finding Sirvoy easy to use and Customer Service has been of help getting you started. There are features being released next week that should help with the issues you mention. We will update the Booking Blog when these becomes available so stay tuned for that. If there are still things that you feel would improve the system we would love to hear from you. Contact support@sirvoy.com with any feedback you have as we always try to use our client's suggestions when developing the system. Many Thanks, Adele Worden, Communication Manager

PH
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Philip H.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent service and support

Reviewed 3 years ago

Our previous package was excellent, but very expensive, it had all the whistles and bells, but you paid for them! Sirvoy is very cost effective and certainly in the early stages, seems more than capable of managing our bookings and helping us to support our [SENSITIVE CONTENT HIDDEN] and guests.

Pros

When you start to use a new software package, particularly one that has a direct impact on how your business runs, you need to get it running quickly and efficiently. This is not always easy as you don't fully appreciate the pitfalls early on. This is where great support enters the equation! Who do you go to, how do you communicate your questions, such that the support organisation understands your issue? Can your precious data be imported accurately and easily? Sirvoy support are easily contactable, they listen, they understand and they smooth the way so that your business can get on track quickly.

Cons

Still finding our feet with some features, but it is early days yet and I'm confident with the level of support I have received already, problems however pressing will be resolved.

Vendor response

Hi Philip, What a great name for your company - I love it! We really appreciate your great feedback, it means a lot to hear such wonderful comments from our clients and we are happy to know that Sirvoy is working well for your business. With thanks, Adele

JC
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John C.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Challenging to Startup but worth it!

Reviewed 5 years ago

My overall experience with Sirvoy is positive. The setup was a big challenge. Having been a hospitality professional for many years I was never involved in IT setup etc. and with Sirvoy you need to learn real fast. Written tutorials on how to do things versus human direction and explanation of why and what to do is very different.

Pros

I most like the direct channel connections and the economical price.

Cons

The lack of human contact when in need of assistance. Customer support is mainly through online chat and written tutorials versus speaking to a person over the phone and at times for me that can be a challenge.

Vendor response

Hi John, thanks for leaving us this review and it's great that you have been finding your way around the system. I would like to direct your attention to our phone lines where you can chat to a member of our support who will happily talk you through the system here: https://sirvoy.com/blog/topic/switching-to-sirvoy/support_/what-support-is-offered/ Alternatively, you can request a call back through our live chat and a member of the team will call you back. Once again, thanks for leaving us this great review. Regards, Adele

Hd
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Henri d.

Hospitality, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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overall great

Reviewed 5 years ago

thank you very much.

Pros

Went through a big audit and proof of concept work. What they are trying to do is not easy while they are offering the whole package that works (a lot of the solutions out there are unreliable). Can be clucky to set up but this is also due to Booking and Expedia that they have to work around. People are there to help 24/7 through chat. For the price I really think this is an incredible package.

Cons

how to guides could be more detailed. wording could be clearer especially in the restriction area.

Vendor response

Thanks for this terrific review Henri! We are busy working hard to meet expectations like yours and it's great to hear when we've succeeded. We will take into consideration your feedback on the how to guides as we are busy updating and improving them at the moment. Cheers! Adele

AM
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Arous M.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product

Reviewed 7 years ago

I am a designer and the first reason I choose Sirvoy was the beautiful design of the User (POS) interface. Great service, always got answers that helped in few short steps. Great value for the money you pay.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Arous I must say that I was so intrigued by the fabulous name of your hotel that I went online to have a look. It is indeed, as magical as it's name suggests! The next time I am in Bulgaria I will certainly be looking it up :) I want to express my appreciation for you taking the time to write your review. It is lovely for us to hear such great comments and for our designers to know that they are doing a good job especially when the feedback comes from someone in the same line of work. If there is anything you ever feel we can improve on however, we would always be happy to hear from you as it is very important to us that we continue to better the system in line with the needs of our hoteliers. With Thanks Adele Worden Communication Manager

SS
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Shaffin S.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazingly Intuitive, Consistently Impressive

Reviewed 2 years ago

See Pros, above.

Pros

Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.

Cons

Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".

Vendor response

Hi Shaffin, "only an Airbus offers a shorter, and smoother, takeoff" should definitely be our new marketing slogan; love it!! Delighted that you're finding the system so customizable and easy to scale. I note your points on the colour codes and coupon codes and will pass that along for our Dev to look into. We always try to incorporate great feedback once it's useful for all our clients, so thanks for taking the time to let us know how we can improve. Kind regards, Adele

LF
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Lynn F.

Hospitality, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best Tech Support Ever!

Reviewed 5 years ago

Overall, we're happy with the Sirvoy system and look forward to working with their wonderful team for many years to come!

Pros

We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great! The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.

Cons

Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process. We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would...

Vendor response

Hi Lynn, nothing makes us happier than hearing how great Sirvoy's Support Team is so thanks so much for letting us know that we are meeting your expectations there! I fully take on board the difficulties you have been experiencing with regards to payments and reporting. As Sirvoy's Communication Manager, I have opened an issue with our Dev team about this specific problem and I will check in with them soon to what improvements can potentially be made here. If there is anything you would like to add you can always contact me at adele@sirvoy.com or alternatively we can contact you by phone if preferable, to talk things through in more detail. We would love to help you resolve these issues permanently if at all possible. With Kind Regards, Adele

SL
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Samuel L.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Almost Perfect, But Not Quite

Reviewed 7 years ago

All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the...

BL
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Bjørn L.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Good but with a hatch

Reviewed 3 years ago

I'm happy with the software and support but be aware that they can change the pricing and change the pricing model /setup after you sign up. I'm running cabin rental and a camp site. Prices is based on how many rental units you have and one of the selling points before signup was that 4 motorhome/caravan/tent pitches was equal to one room. This pricing model was good for me and put some of...

Pros

Ease of use and have almost al the functionality i need Good support. Good integrations. (eg to most channel partners)

Cons

May have not found it but seems to lack possibility to set some restrictions. e.g specific and generic cancelation policies

Vendor response

Hi Bjørn, thanks for your lovely, honest review. Unfortunately, due to updates that we made to improve our service, we were unable to continue with the same pricing model. However, we hope that our commitment to providing great value means that you will remain with us, as we greatly appreciate your business. WIth thanks, Adele

TB
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Tomaz B.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best value for money

Reviewed 7 years ago

We've been using Sirvoy for a couple of years now and we're quite happy with it. Although the biggest problem we have is with the booking engine for our website. It really needs an update. More and bigger pictures. You can barely see anything on those small pictures. The whole thing is lacking a bit and we see a lot of people just don't like using it. Also it really needs support for more payment gateways. Omnipay could be implemented (https://github.com/thephpleague/omnipay) It would also solve our issue with receiving credit cards from channels like booking.com over FAX. A bit easier way for price managing, line a price calendar or something would be nice.

Pros

Price and ease of use

Cons

Not enough features. The booking engine needs an update and more payment gateways.

Vendor response

Hi Tomaz Thanks for your comments and suggestions. Just to update you, we are currently in the process of remodelling the image gallery so that photo display will be improved and that update will be released shortly. An feature that may also solve your issue with price management is also in the pipeline. I will also pass along your other comments to our developers. In the meantime thanks for your patience and do bear with us; we are getting there! Your feedback is invaluable when it comes to prioritisation of the development list so please feel free to send us your thoughts; we always try to incorporate our customers wishes. With Thanks Adele Worden Communication Manager

FO
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Fredrik O.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great system for us!

Reviewed a year ago

Changed the lives of everyone involved in the business. Also love the long trial, which makes it an easy sale to everyone else, when you can showcase how it works without having to pay for anything upfront. I can see how some people find it confusing in the beginning - but I used YouTube, and got a hang of it in a couple of hours.

Pros

Calendar, ease of use, easy integration to website, good price, no "risk".... I am sure I could go on and on about it.

Cons

Wish I could customize more, but for a standardized solution - I think it is a 10/10.

Vendor response

Hi Fredrik, what a great review! Lovely to know that you're finding it easy to use and it's helping you streamline your business. We are always open to comments and suggestions on how we can improve so any thoughts on customisation I'd encourage you to let our support know. Your requests are what continues to make Sirvoy better year after year. Thanks so much for your lovely feedback. Regards, Adele

RS
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Ryan S.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sirvoy offers a solid platform that has not failed us in the 3 years we have used it.

Reviewed 7 years ago

We now do 75% of our bookings online through our own website thanks to Sirvoy

Pros

Sirvoy is simple to use and offers a tremendous amount of functionality for the cost. Sirvoy has taken our little 25 unit motel online, and in the 3 years we have been using Sirvoy, it has not let us down once. The ease of use is a big reason I recommend it-- some of my employees are in their 70s and 80s and have never used a computer before, and they were able to figure out Sirvoy in a matter of minutes. I researched many other options and Sirvoy offers most of the functionality of its competitors for a much more reasonable price.

Cons

My only issue with Sirvoy is the fact that it relies completely on internet connectivity. I would like there to be a way to download an offline calendar for emergencies.

Vendor response

Hi Ryan, thanks for the feedback. You're a great example of how the booking form can really help to increase direct bookings! Just to let you know; you can export the calendar in 'settings'. It's not in calendar format but it gives you a full list of all bookings in order with the most relevant guest details. Hope that helps a bit. Thanks again, Adele Worden, Communications Manager

SS
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Shane S.

Hospitality, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Value!

Reviewed 7 years ago

I'm new to the motel business and a friend found your site and forwarded it to me. I've been using it for over a year now and it makes my booking process and customer management very simple and professional. Several customers have been impressed with the automated emails. The only change I would like to see is the ability to store information on user defined fields. For instance I try to track why people are staying with me in a user defined field but it does not save with the customer information. Overall a very good product at a very reasonable price.

Pros

Price and Ease of Use

Cons

Inability to store user defined fields.

Vendor response

Hi Shane, it was great to read your review and hear that you were referred to us by another happy customer. Truly word of mouth is the best form of advertising! :) To check out the problem you've been having I made a test booking and saved info in user defined fields. I was able to export it with all the relevant information included so I think maybe I have misunderstood what you're looking for. If...

MC
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Michael C.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sirvoy is at the Top of Our List

Reviewed 7 years ago

I was recommended Sirvoy from our web developer as he had past clients use the system and had heard only positive feedback. Needless to say, the decision was made and it has been extremely easy not to look back. Our experience using the Sirvoy system over the past year has been user friendly, simple and it provides all the necessary tools for us to run a 20 room lodge/hotel online. It is very...

Pros

Ease of use / user friendliness

Cons

Wish there was an option to set certain promotions for separate years as well. For example, have the dates 15/12 - 15/01 have certain price, regardless of year. Would save me time.

Vendor response

Hi Michael It was great to read such a lovely review and thank you taking the time to write it! I'm glad that set up and support has helped you over the past year and that you haven't experienced any issues making the software work for your hotel. I will certainly pass along your request to extend promotions across different years to our development team for their comments. If I can be of any further assistance don't hesitate to contact me at adele@sirvoy.com. Sincerely Adele Worden Communication Manager

SN
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Simon N.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and great service

Reviewed 7 years ago

Sirvoy is a very intuitive system to use and requires a minimal training compared to other systems. Price is very reasonable and it's easy to integrate with both our own sales channels and partners. Minor adjustments and the system would be perfect.

Pros

Easy to use, no need for bible-size manuals and expensive staff training. Fulfills almost all needs.

Cons

Statistics function needs more options. An alarm/reminder function. The manual booking for larger groups requires many clics. Option to edit groups.

Vendor response

Hi Simon. We are happy to hear that you are enjoying the system and we would like to take this opportunity to say thank you for your honest and helpful feedback. We have taken your comments on board and will use your review to make our system even better. I also thought I would mention that you can add reminders and alerts by clicking into a booking and then click "Add new alert". You can also click on a date in the calendar view to leave a note on a particular date as a visible reminder. Additionally we are developing a guest register that might make bookings for larger groups easier to manage. Keep an eye on the booking blog for updates on that functionality.. Many Thanks Adele

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Peter S.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Channel Manager for a small hotel

Reviewed 3 years ago

Not one overbooking in 2 1/2 years, but had a couple with our previous Channel Manager. Sirvoy updates the availability on all channels much more quickly.

Pros

Apart from the fact that it works well and is easy to use the support team are always responsive and helpful. It is also by far the most economical solution I could find and the booking engine was easy to install on our website.

Cons

Can't think of any real problems. Adding support for more OTAs e.g. Ctrip, maybe.

Vendor response

Hello Peter, what a super review! Thanks for taking time out of your day to leave us this feedback, it's really appreciated. Wishing you all the very best. Regards, Adele