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SiteMinder vs RMS Cloud Comparison

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Overview

Sell, market, manage and grow your hotel – from one place. Start your free 14-day trial today. Cancel anytime.

Category Leaders

RMS is a flexible and scalable cloud-based property management solution designed to help hospitality operators increase their...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

181

5

4

3

2

1

101

34

15

10

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
78%
would recommend this app

4.4

417

5

4

3

2

1

244

126

30

7

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

SiteMinder helps us to gain control over our bookings and availability. It is easy to use, has helped us to save a lot of staff hours, and has great support.
Siteminder awesome , be better and good service to integrated the system in the future.
I'm using this software on behalf of a client and have found it to be a great resource and really gives a great picture of their business.

Pros

Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain.
My overall experience is really good. I've been using RMS for over a year now and I am super comfortable with using this system.
Easy on a daily basics and very useful for what we need. And the support team is amazing.

Cons

The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed.
We lost money because of technical issues with the Little Hotelier product from SiteMinder we use. Siteminder refused to compensate.
And if your problem (one that is caused by a siteminder malfunction and one that can be losing your small business money)) ends up in the tech department - then watch out.

Cons

At present there is a considerable lag and with the changes it can become frustrating.
Group booking - hate how many clicks. I always struggle with rate setup.
The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features29
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Boat Maintenance
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Class Scheduling
  • Client Portal
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Extended Stay
  • Facility Management
  • Faculty/Staff Management
  • Financial Analysis
  • Financial Management
  • For Campgrounds
  • For Summer Camps
  • For Vacation Rentals
  • Forms Management
  • Front Desk Management
  • GDS/OTA Integration
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marina Management
  • Maritime Crew Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Reservations
  • Opportunity Management
  • Owner Statements
  • Parent Portal
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Permit Management
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Self Service Portal
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Social Media Integration
  • Spa/Activity Management
  • Storage Management
  • Task Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • User Management
  • Utility Billing
  • Website Integration
  • Work Order Management
  • Total features142
  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Attendance Tracking
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Boat Maintenance
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Class Scheduling
  • Client Portal
  • Commission Management
  • Communication Management
  • Compliance Management
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Extended Stay
  • Facility Management
  • Faculty/Staff Management
  • Financial Analysis
  • Financial Management
  • For Campgrounds
  • For Summer Camps
  • For Vacation Rentals
  • Forms Management
  • Front Desk Management
  • GDS/OTA Integration
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marina Management
  • Maritime Crew Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Reservations
  • Opportunity Management
  • Owner Statements
  • Parent Portal
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Permit Management
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Self Service Portal
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Social Media Integration
  • Spa/Activity Management
  • Storage Management
  • Task Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • User Management
  • Utility Billing
  • Website Integration
  • Work Order Management

Integrations

  • Total integrations36
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations11
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

TS
AvatarImg

Tony S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SiteMinder logo

SiteMinder

Easy to use Channel Manager

Reviewed 8 years ago

Easy to use friendly Staff Great Sales Department being loyal customer for three years never had an issue if there was an issue it was resolved promptly and efficiently

Pros

Easy to manage overall e.g rates room allocation setting up room mapping and cloud based access from any device

Cons

Can't fault as it is very user friendly

Vendor response

Hi Tony, Thank you very much for your wonderful feedback and ongoing support, from all of the team at SiteMinder. We look forward to many more years of working together. Regards, The Team at SiteMinder.