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SiteMinder vs Smoobu Comparison

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Overview

Sell, market, manage and grow your hotel – from one place. Start your free 14-day trial today. Cancel anytime.

Category Leaders

Smoobu syncs all your booking portals, such as Airbnb, Booking.com, VRBO, Trip.com, Agoda etc, automatically. One subscription,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

85

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

181

5

4

3

2

1

101

34

15

10

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
78%
would recommend this app

4.5

178

5

4

3

2

1

136

23

5

5

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

SiteMinder helps us to gain control over our bookings and availability. It is easy to use, has helped us to save a lot of staff hours, and has great support.
Siteminder awesome , be better and good service to integrated the system in the future.
I'm using this software on behalf of a client and have found it to be a great resource and really gives a great picture of their business.

Pros

The easy interface enables me to manage reservations better and faster. In general, I am very satisfied with the product because it helps me stay on top of things.
Smoobu is easy to use from any mobile device and it helps me save a lot of time. The support staff are friendly, helpful and readily available to answer questions and solve issues.
I am thoroughly impressed with the service and am grateful that I found something I am happy to pay for and proud to continue using.

Cons

The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed.
We lost money because of technical issues with the Little Hotelier product from SiteMinder we use. Siteminder refused to compensate.
And if your problem (one that is caused by a siteminder malfunction and one that can be losing your small business money)) ends up in the tech department - then watch out.

Cons

Suddenly all your blocked dates become available & you must re-block them all on Smoobu. It's awkward, difficult to use & the support is hopeless.
Dreadful, time consuming, very poor online support, who were surprisingly rude.
Without Smoobu there was a constant risk of double-bookings occurring across platforms.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features29
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Faculty/Staff Management
  • Financial Reporting
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Opportunity Management
  • Order Management
  • Owner Statements
  • Partner Management
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restriction Management
  • Review Monitoring
  • Review Notification
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Single Property
  • Social Media Integration
  • Spa/Activity Management
  • Task Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Booking
  • Third-Party Integrations
  • Transaction Monitoring
  • Vacancy Management
  • Website Integration
  • Website Management
  • Work Order Management
  • Total features93
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Faculty/Staff Management
  • Financial Reporting
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Opportunity Management
  • Order Management
  • Owner Statements
  • Partner Management
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restriction Management
  • Review Monitoring
  • Review Notification
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Single Property
  • Social Media Integration
  • Spa/Activity Management
  • Task Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Booking
  • Third-Party Integrations
  • Transaction Monitoring
  • Vacancy Management
  • Website Integration
  • Website Management
  • Work Order Management

Integrations

  • Total integrations36
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations24
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net