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SiteMinder

The hotel commerce platform with everything you need

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SiteMinder Reviews - Page 4

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177 reviews

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S Olaf L.

Hospitality, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Strange Sales & Marketing practices

Reviewed 2 years ago

The Sales and Onboarding process is fairly convoluted. Apart from the misinformation on Free Trials and key product functionality, you are meant to schedule a call only to confirm verbally the data provided earlier via a formsheet - what a waste of time.

Pros

Seems to have good stable performance in terms of synchronization across their Channels. But honestly, I didn't get a full insight into Siteminder's suite of CRS/Channel Manager/Booking Button. At the end of the Onboarding process it was actually revealed that key information provided by Sales at the beginning was plain false.

Cons

Sales and Marketing standards and practices are extremely questionable. First of all, there is no Free Trial available despite countless claims and buttons on their website. Fake news. Second, they seriously missold me when confirming Stripe as my Payment Gateway of choice was available on Brazil, only to then turn around and saying it wasn't.

Vendor response

Hi Sven, Thank you for taking the time to leave us a review. We are so happy to hear you that you find SiteMinder good and stable. Reading this has made our day. We're sorry to hear that your experience with us didn't live up to our usual standards. Your honest feedback is very much appreciated and I've escalated it for urgent attention. Someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please let me know. Thanks!

AR
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Verified reviewer

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Affordable Channel Manager but Support is Lacking!

Reviewed 5 years ago

Overall Siteminder does what it needs to do and when everything is working as it should, the system is great, saves a lot of time and speeds up processes. For larger organisations that operate at high occupancies, it is inevitable that in occasions overbookings can come in.

Pros

Great all round system when everything is going well.

Cons

Support is very slow with a lot of chasing required. When things don’t go right and an error has been made between the PMS and channel manager a lot of finger pointing can happen. On some channels, some information like email addresses cant be delivered to the PMS.

Vendor response

Hi there, Thanks again for taking the time to leave us your feedback. We really appreciate your comments and we're sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing. Kindly let me know if there's anything else I can help you with to give you a great experience with Siteminder. We thank you again for trusting us as a customer and look forward to solving your issues. Best, Lauren