Smart Hotel Features

Smart Hotel

Hospitality property management solution for businesses

4.05/5 (20 reviews)

Competitor Feature Comparison

API
Accounting
Accounting Integration
Asset Management
Booking Management
Built-in Accounting
CRM
Campaign Management
Catering Management
Communication Management
Credit Card Processing
Customer History
Customizable Reports
EDI
Electronic Payments
Employee Management
Event Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
General Ledger
Guest Experience Management
Housekeeping Management
Inventory Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Opportunity Management
Order Management
Payment Processing
Payroll Management
Pipeline Management
Point of Sale (POS)
Procurement Management
Promotions Management
Purchasing & Receiving
QuickBooks Integration
Rate Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Revenue Management
Reviews Management
Room Booking
Shipping Management
Single Property
Spa/Activity Management
Strategic Planning
Third Party Integrations
Learn moreCompare App
API
Accounting
Accounting Integration
Asset Management
Booking Management
Built-in Accounting
CRM
Campaign Management
Catering Management
Communication Management
Credit Card Processing
Customer History
Customizable Reports
EDI
Electronic Payments
Employee Management
Event Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
General Ledger
Guest Experience Management
Housekeeping Management
Inventory Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Opportunity Management
Order Management
Payment Processing
Payroll Management
Pipeline Management
Point of Sale (POS)
Procurement Management
Promotions Management
Purchasing & Receiving
QuickBooks Integration
Rate Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Revenue Management
Reviews Management
Room Booking
Shipping Management
Single Property
Spa/Activity Management
Strategic Planning
Third Party Integrations
Visit WebsiteCompare App
API
Accounting
Accounting Integration
Asset Management
Booking Management
Built-in Accounting
CRM
Campaign Management
Catering Management
Communication Management
Credit Card Processing
Customer History
Customizable Reports
EDI
Electronic Payments
Employee Management
Event Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
General Ledger
Guest Experience Management
Housekeeping Management
Inventory Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Opportunity Management
Order Management
Payment Processing
Payroll Management
Pipeline Management
Point of Sale (POS)
Procurement Management
Promotions Management
Purchasing & Receiving
QuickBooks Integration
Rate Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Revenue Management
Reviews Management
Room Booking
Shipping Management
Single Property
Spa/Activity Management
Strategic Planning
Third Party Integrations
Visit WebsiteCompare App

Smart Hotel Feature Reviews

18 reviewers had the following to say about Smart Hotel's features:

Grant P.

As big (or small) as you need

2010-09-15

Highly recommended. The system can be scaled to meet size needs and is flexible enough to meet customized requirements.

Pros

It matched our prior processes very closely, is intuitive, and provides the front desk staff with any reservation info they needed at any time (something we could not do prior).

Cons

The standardized reports are structured to fit what an accountant likes to see, which can obscure information from accurately or quickly being read by front-line staff (front desk or housekeeping). While all of the information is in the system, it can be difficult to find.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Smart Hotel Software


Thank you for your kind words. Note Grant still uses our software.

Read more
meg H.

Honeymoon Bay

2010-08-12

Like pick up the numbers of bookings from a certain city address or region.

Pros

Uni Res is user-friendly, and I can see how it would be so very useful where many differing departments need to be all on the same page... like housekeeping, maintenance and reception.

Cons

In our situation, it is much more software than we need. This becomes a bit cumbersome as well ... in that it tries to tell us more than we need to know. Sounds like a perfect world ... and it is not a problem. It is simply more than we need.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nancy C.

Customization of the SmartHotel system

2018-07-23

I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style.

Pros

It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

Cons

This is particularly evident in the online bookings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Russell M.

Best customer service

2019-12-06

Our customers enjoy the ease of the booking and the check in process.

Pros

The team at smart hotel will answer your call anytime! [SENSITIVE CONTENT HIDDEN] and the team are so knowledgeabve and helpful. They have always been able to solve any issues.

Cons

Not a thing. Works great! Have had little to no issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Belinda R.

Smart Reservations System

2019-12-09

The software interacts with our accounting program Adagio so that has been a big plus.

Pros

I am able to get reports on occupancy and reservations that enable me to see what our revenues are like

Cons

The rates set up features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dede R.

Smart Hotel Software

2019-11-23

The benefits of having a software program out weigh paper bookings by far a lot less errors and able to book rooms in advance

Pros

Easy to load this program and to make reservations

Cons

When you want to go to the day you are actually on it will take you to the previous day example if it was November 22 and I wanted to go to the date on the program I have to go to the previous day to get the correct date

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joanna C.

Good value

2010-08-03

I would recommend this product to smaller hotels looking for a budget solution.

Pros

Adequate online reservations system that integrates with back-end.

Cons

"Out-of-the-box" online reservations solution needed some tweaking for our preferences costing us extra money in programming.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dane A.

Bloated and very Unstable

2010-07-07

When someone says "it should have..." it should not be thrown in front of everyones eyes. For such an unstable program, time should be spent on cleaning out what already exists.

Pros

Many Features Great Control Screen I like how everything opens in there own process, but should be tabbed

Cons

Reservations take too many steps and too many ways to do it, therefor very slow.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Smart Hotel Software


This property no longer uses our software. This was a farewell flame.

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Carly N.

Med-Inn Hotel

2019-11-26

Pros

Color coded chart on control reservation screen

Cons

Would like a dual option when entering housekeeping status (i.e. - vacant & clean/ vacant & occupied); with computer giving a flag if there is a discrepancy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily P.

Backeddy

2010-08-15

Great Service and Great product.

Pros

Easy to use, tonnes of features and fairly straight forward application to figure out.

Cons

The use of Crystal reports for guest paperwork, makes fine tuning your confirmations and registrations harder than it should be.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John L.

Just Beginning

2010-08-03

Average at best

Pros

-Reporting

Cons

-Ease of use -Speed of loading screens -Cutting down the number of screens -Changing certain reports so that we can find our information quickly and efficiently Just to name a few

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Valerie B.

Mica Heliskiing

2010-07-08

Satisfactory to good. We are accessing it on a remote server which causes some issues. Note the licences were purchase by Island Lake Resort Group, exact date unknown.

Pros

this product meets most of our needs.

Cons

a bit cumbersome for building variable package rates. we do not use the invoicing feature as we do not like the presentation.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
frank s.

quilchena

2010-08-04

wouldnt hesitate to recommend it to anyone

Pros

birds eye view of all the rooms easy to use and train others on capturing of data awesome customer support good prompting when taking reservations good interface with other our restaurant software and simply accounting

Cons

diffivculty when fully booked to transfer to rooms

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Smart Hotel Software


Note Quilchena is still using our software.

Read more
Kira M.

SH & NMA

2019-11-22

Pros

I like the amount of detail we can include and customize in our reservations. [SENSITIVE CONTENT HIDDEN]at Smart Hotel is SO helpful and easy to communicate with.

Cons

Not being able to adjust a reservation once checked out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Marnie G.

Smart Hotel for heli skiing

2018-07-24

Pros

We don't fit "inside the box" of a regular hotel, so we have required quite a few custom programs / reports. The system now works very well, is reliable, and fairly easy to use.

Cons

It is complicated and some aspects are not very intuitive. There is quite a steep learning curve to be able to use this software.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Patricia B.

Highly Recommended with 1 suggestion.

2010-07-08

Highly Recommended with 1 suggestion.

Pros

The simplicity of the software has made new training staff member an enjoyable relaxing process.

Cons

This is why I gave the "Feature Richness' 3 stars.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Daniel P.

Easy to manage the Hotel Operational Daily

2020-03-12

As front Office I will like to use it, Because is uder friendly and simple

Pros

They has feature from front office till back office.

Cons

Sometimes is freeze and i need to restart it. I don't why it happens.May be because of inthernet or something else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Holly S.

Its not just in the name

2018-07-19

Managers didn't realize how much money was being lost buy using another software that had no connection with out finance software.

Pros

Smart Hotel is very user friendly software and easy to learn.

Cons

No dislikes of this software - should have got it 5 years ago

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smart Hotel Software


Thank you for your kind words Holly.

Read more