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Smart Hotel Logo

Smart Hotel

4.1
(20)

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Hospitality property management solution for businesses

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Smart Hotel Pricing

Pricing overview

Value for money rating

4.4

/5

20

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Pricing details

Pricing starts at $10,000 (one time payment) or $500 per month. Contact Smart Hotel Software for pricing details.

What users say

I personally like the reporting features. I am able to get reports on occupancy and reservations that enable me to see what our revenues are like.
I would recommend this product to smaller hotels looking for a budget solution. Definitely buy the additional maintenance and tech support.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customization of the SmartHotel system

Reviewed 4 years ago

I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.

Pros

The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs. I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

Cons

Lack of Training manual or guide It is clunky and does not look very modern. This is particularly evident in the online bookings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good value

Reviewed 12 years ago

I would recommend this product to smaller hotels looking for a budget solution. Definitely buy the additional maintenance and tech support.

Pros

Good value for money, great technical support and customer service, stable and reliable, few technical problems. Adequate online reservations system that integrates with back-end.

Cons

Not the most user-friendly system: takes a while to learn and some processes seem unnecessarily long-winded. "Out-of-the-box" online reservations solution needed some tweaking for our preferences costing us extra money in programming.