Smart Hotel Pricing Plan & Cost Guide

Smart Hotel

Hospitality property management solution for businesses

4.05/5 (20 reviews)

Smart Hotel Pricing

Pricing starts at $10,000 (one time payment) or $500 per month. Contact Smart Hotel Software for pricing details.

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Smart Hotel Pricing Reviews

Pros

  • Good value for money, great technical support and customer service, stable and reliable, few technical problems. Adequate online reservations system that integrates with back-end.Joanna C.Read the full review
  • Good prompting when taking reservations. Good interface with other our restaurant software and simply accounting.frank s.Read the full review
  • Our online bookings have increased. Our customers enjoy the ease of the booking and the check in process.Russell M.Read the full review

Cons

  • Not URMs fault, but disappointing that the interface to allow our H&L POS to charge to rooms, still does not work correctly.Emily P.Read the full review
  • Managers didn't realize how much money was being lost buy using another software that had no connection with out finance software.Holly S.Read the full review
  • Cancelled reservations print when you print daily registration cards. Waste of paper, time, and very confusing.Dane A.Read the full review
100%
recommended this to a friend or a colleague

2 reviewers had the following to say about Smart Hotel's pricing:

Joanna C.

Good value

Reviewed 2010-08-03
Review Source: Capterra

I would recommend this product to smaller hotels looking for a budget solution. Definitely buy the additional maintenance and tech support.

Pros
Good value for money, great technical support and customer service, stable and reliable, few technical problems. Adequate online reservations system that integrates with back-end.

Cons
Not the most user-friendly system: takes a while to learn and some processes seem unnecessarily long-winded. "Out-of-the-box" online reservations solution needed some tweaking for our preferences costing us extra money in programming.

Rating breakdown

Ease of use
Customer support

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Nancy C.

Customization of the SmartHotel system

Used daily for 2+ years
Reviewed 2018-07-23
Review Source: Capterra

I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.

Pros
The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs. I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

Cons
Lack of Training manual or guide It is clunky and does not look very modern. This is particularly evident in the online bookings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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