Hospitable.com Features

Hospitable.com

The automation tool helping hosts win back their time

4.83/5 (95 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Alerts/Notifications
Auto-Responders
Automated Scheduling
Availability Management
Booking Management
Built-in Accounting
CRM
Calendar Management
Channel Management
Commission Management
Communication Management
Contact Management
Credit Card Management
Credit Card Processing
Customizable Templates
Data Synchronization
Email Invitations & Reminders
Email Response Control
Email Templates
Employee Management
For Vacation Rentals
GDS/OTA Integration
Guest Communications
Guest Experience Management
Housekeeping Management
Inbox Management
Lead Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Channel Communication
Multi-Channel Management
Multi-Property
Online Booking
Point of Sale (POS)
Rate Management
Registration Management
Reminders
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Single Property
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Team Calendars
Third Party Integrations
User Management
Visitor Management
Visitor Registration
Visitor Tracking
Workflow Management
iCalendar Support
Learn moreCompare App
API
Activity Dashboard
Alerts/Notifications
Auto-Responders
Automated Scheduling
Availability Management
Booking Management
Built-in Accounting
CRM
Calendar Management
Channel Management
Commission Management
Communication Management
Contact Management
Credit Card Management
Credit Card Processing
Customizable Templates
Data Synchronization
Email Invitations & Reminders
Email Response Control
Email Templates
Employee Management
For Vacation Rentals
GDS/OTA Integration
Guest Communications
Guest Experience Management
Housekeeping Management
Inbox Management
Lead Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Channel Communication
Multi-Channel Management
Multi-Property
Online Booking
Point of Sale (POS)
Rate Management
Registration Management
Reminders
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Single Property
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Team Calendars
Third Party Integrations
User Management
Visitor Management
Visitor Registration
Visitor Tracking
Workflow Management
iCalendar Support
Visit WebsiteCompare App
API
Activity Dashboard
Alerts/Notifications
Auto-Responders
Automated Scheduling
Availability Management
Booking Management
Built-in Accounting
CRM
Calendar Management
Channel Management
Commission Management
Communication Management
Contact Management
Credit Card Management
Credit Card Processing
Customizable Templates
Data Synchronization
Email Invitations & Reminders
Email Response Control
Email Templates
Employee Management
For Vacation Rentals
GDS/OTA Integration
Guest Communications
Guest Experience Management
Housekeeping Management
Inbox Management
Lead Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Channel Communication
Multi-Channel Management
Multi-Property
Online Booking
Point of Sale (POS)
Rate Management
Registration Management
Reminders
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Single Property
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Team Calendars
Third Party Integrations
User Management
Visitor Management
Visitor Registration
Visitor Tracking
Workflow Management
iCalendar Support
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 12.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


5 reviews

Hospitable.com Feature Reviews

25 reviewers had the following to say about Hospitable.com's features:

Natalie P.

Great product for automating guest communication and stepping guests through ID verification process

2020-06-01

Pros

Message templates, guest verification, easy to view infometrics showing data analytics, notifying cleaning staff of each new booking, guest insights, excellent customer support.

Cons

It would be great if this product was extended to become a fuller channel management option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Katerina S.

Recommended for VR Owners

2021-06-11

overall my experience with smartbnb is great and would highly recommend this software.

Pros

I feel the best feature is the housekeeping management system built within the software. very easy to use and simple.

Cons

The least I like is the booking functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Zack S.

Makes Management Easy!

2019-10-22

Syncing calendars and pricing, automated messaging and great customer experience

Pros

I tried many vacation rental integration softwares before landing on SmartBNB.

Cons

I would like to be able to connect multiple AirBNB/VRBO accounts as I manage properties for many different individuals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William C.

Outstanding Product from an Outstanding Team

2020-04-30

The team has now expanded and they push features regularly and connect with multiple OTAs

Pros

Beautiful UI with thoughtful design Good feature mix that add value to a property management business Automated messaging with a good level of sophistication & ease of use Airbnb connectivity a plus Automated reviews for Airbnb are particularly useful

Cons

Predictive messaging is not that practical in real life applications

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Z.

SmartBnb massively reduces administrative burden of running my Airbnb

2019-10-29

I am a bit of a geek but found setting it up very easy. A couple of times I have had to override the automated messages and found that very easy as well.

Pros

I am running a very busy Airbnb (2-3 bookings per week) in a house I own in Brooklyn, NY.

Cons

The URL is a little hard to remember (though that is really nitpicking).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from smartbnb


Thank you so much for your review, Jonathan. We're thrilled that you're happy with our tools, especially since they help you run your Airbnbs remotely, all while being a full-time professional! That's amazing. We'll continue working hard to make Smartbnb even better for you and your guests.

Read more
Daniel S.

Wonderful help !!

2019-11-04

I’m really happy with this software since is really simple to work with and set up all you need

Pros

I love to have free time and Smartbnb management all my communication with the guest.

Cons

I think is a little pricey but still really help me in my job

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam R.

Simplifying your life as a Host!!

2020-05-15

Customer service was good and it saves me a lot of time automating the hosting process.

Pros

Reasonable price and it allows you to integrate two of the primary booking platforms (Airbnb & Homeaway) into one system.

Cons

It doesn't allow you to integrate Booking.com (yet) but they say it's coming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
YC Y.

Effortless in work, Excellent for guest !

2020-05-04

Pros

The easy of use and automation giving me and my team peace of mind in terms of interaction with guest

Cons

The integration with another booking platform still limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
François L.

Smartbnb

2020-05-04

Love it, couldn't live with it.

Pros

Automatisation is really easy. The options seems to be developed by people that really understand the daily challenges in their industrie The new app

Cons

The new Calendar is not optimized for phones. dont work with booking yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kent R.

Decent, functional application, but quite expensive for what you get

2021-03-10

This was a well-designed application and does what it says it does.

Pros

Beautiful design, lovely to look at and good functionality.

Cons

. * No ability to have direct booking customers and take bookings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Edwin H.

Not just smart it's genius

2020-06-28

Pros

This software automates nearly every aspect of messaging and hugely improves the customer's experience and thus our business performance

Cons

The calendar function does not yet import bookingcom bookings but I believe it's coming

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim E.

Simplifies short term rental management

2020-05-04

The biggest thing by far is the automated email platform. It's highly customisable, and after a bit of playing round I was able to come up with a setup that I am very happy with, with most of the routine emails being sent automatically.

Pros

Automated email system The calendar showing bookings across both AirBnB & HomeAway platforms Integrated messaging An indication at the bottom of the window showing likelihood of winning booking

Cons

I wish I could enter & manage bookings that haven't come from AirBnB or HomeAway, with comms done by email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Monika S.

Thanks to smartbnb keeping our response rates very high while saving our time !

2020-04-03

We're avoiding mistakes that can occur when sending messages without automatization. Also it saves loads of time of our emploees with sending automatic templates, more to that, no one has to remember about sending them to each guest !

Pros

We're keeping our response rates very high.

Cons

Booking.com would be great as it is another big player in a short term rental OTA's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Liza A.

Great Automessaging tool

2020-04-20

Great!

Pros

User friendly - easy of use Auto Messages tool Great support Cost Can be use with co-host accounts

Cons

I'd like to see more channel and smart tools integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
John N.

Great Product, Great Service, Great Leadership

2020-03-31

Pros

-The automation is a life saver -Customer service is fantastic -Constant improvements

Cons

-Lack of partner integrations -Should further stride to becoming a one stop shop for short term rentals

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kay N.

Best for your Airbnb business, if you need to grow up

2020-03-26

Best for anyone who looking to reduce time to answer your Airbnb guest.

Pros

1. make you have more time to service your guest in Airbnb 2. make you have more time to think about strategy 3. Catch you Leads to be guest when you don't have time reply to some question it's mean you lost your guest forever.

Cons

Need to connect with more website such as Agoda home, booking, etc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ntsako N.

Smartbnb changed everything

2019-10-21

TIME!!!

Pros

I like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly

Cons

Sometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from smartbnb


Thank you so much for your review! We really appreciate your feedback. Our designers and developers are constantly working on making sure the software is easy to use for all kinds of users.

You mentioned in the 'cons' section that sometimes you need to review messages before they go out, like booking confirmations. I have good news for you! If you go to your account settings you can switch on the option to send messages to returning guests. It's switched off by default but if you turn it on, then the confirmations will go out automatically!

We hope you will continue to trust us to save you time in the future :)

Read more
Jo N.

Easy to use, great support and integrity

2020-04-23

I definitely recommend smartbnb and I would use it again. It was easy overall!!

Pros

I found it easy to get everything set up, the customer service reps very knowledgeable and supportive.

Cons

I would have liked integration with other accommodation platforms and the ability to collect payments but I do know these are things in the pipeline and being worked on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hector S.

Very expensive

2021-04-21

very expensive and complicated to understand from the start.

Pros

I like that you can autamete the messages and you can connect it to airbnb, vrbo and other booking platforms.

Cons

Very very expensive, I can find others softwares that do more or less the same and do other things, not only automated messaging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Manos K.

Unbelievable software for Short Term Rentals

2019-10-28

Fast answers and automated staff scheduling is key for us.

Pros

Additionally, I can also get ranking reports and a unified calendar! Heartbeats are also a great!

Cons

So, if you need a quick answer about a feature you have to wait for hours to get a 2 line reply.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from smartbnb


Thank you so much for leaving such a positive review. We really appreciate that you're finding the software useful. I'm sorry that our support team has taken a while to get back to you in the past. We try to handle questions as fast as possible, and we recently grew our support team, so we can help our customers better and faster. Hopefully, the support experience will improve for you in the future!

Read more
John M.

Smart BnB saves me hours per week managing vacation rentals!

2019-08-28

SmartBnB, along with and analytics sites and an automated pricing site, means I literally work less than one hour per week managing my AirBnB listing.

Pros

It auto-responds to new bookings, making my response time essentially instant.

Cons

Pretty much nothing. I love this software, and they're ALWAYS working on fine-tuning and improving it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from smartbnb


Thanks so much for the positive feedback, John! We're delighted that you enjoy Smartbnb -- and much more is yet to come!

Read more
Jared C.

SmartBnB Is Amazing!

2020-04-04

Pros

We also love the financial reporting which we use heavily to track our progress, make strategic decisions and share results with our clients.

Cons

They focus on the quality (full API connection vs iCal links) of these connections and not quantity which we appreciate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nina M.

Great app, exceptional customer support

2020-06-30

Pros

Smartbnb is a timesaver, peace of mind and a tool I would not want to miss for running our short term rental. Once set up it saves so much time in responding and replying to all booking and reservation requests.

Cons

Nothing to add here. Of course there's always something that could be added or improved but it is enough to reach out to Smartbnb and you will be heard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Austin S.

Life Changing to say the least!

2019-10-21

My wife and I manage 8 different Airbnb's currently. It seemed like we were messaging guests all day every day. We would forget to send check in texts from time to time and it was a mess. I actually started out with a competitor and then I found Smartbnb who was priced significantly better, had a better layout, and was way more user friendly. Smartbnb is saving us hours upon hours of messaging guests. We love the automated reviews. We couldn't be happier and have actually referred 4 of our friends and family members to the platform as well.

Pros

We Airbnb our house that we live in from time to time when we go on vacation. I was a little bummed to be paying monthly for messaging service when we may only Airbnb it 3 times a year.

Cons

I don't like that there are two dashboards. It is frustrating to click on metrics or other features and be toggled to an entirely different page where I have to login again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from smartbnb


Thanks for your comments! We really appreciate the feedback. We find that others also report an increase in bookings, we believe it's due to a combination of the Heartbeats functionality and the very fast response time! We quite like the bad response mode too, we're thinking of even more functionality to make reviews and screening even easier in the future.

I apologize about the issue with the two dashboards, we will be rolling out the new Metrics functionality in the next two weeks, so you will hopefully not have to deal with the double-dashboard issue for much longer! And we know you will love the new Metrics dashboard, it will be a game-changer.

Read more
phil h.

Essential for providing consistently excellent customer service

2020-05-09

Also provides hosts with a central dashboard for guest communication.

Pros

Allows for automated, event-based messaging for short term rental operators.

Cons

The ability to automatically answer questions based on AI is a promising idea but only works for a few basic questions like early check-in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more