Smoobu Features

Smoobu

The All-in-One Software for Short-Term & Vacation Rentals

4.55/5 (108 reviews)

Competitor Feature Comparison

API
Accounting
Activity Dashboard
Alerts/Notifications
Availability Management
Booking Management
Booking Notes
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Channel Analytics
Channel Management
Chat/Messaging
Commission Management
Communication Management
Contact Management
Credit Check
Customer Support
Customizable Templates
Customization
Data Import/Export
Data Synchronization
Document Management
Electronic Payments
Employee Management
Faculty/Staff Management
Financial Reporting
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Geographic Maps
Guest Communications
Guest Experience Management
Housekeeping Management
Incentive Management
Inventory Control
Inventory Management
Lead Management
Lease Tracking
Live Chat
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Channel Management
Multi-Language
Multi-Property
Online Booking
Online Payments
Order Management
Owner Statements
Partner Management
Payment Processing
Point of Sale (POS)
Price / Margin Management
Rate Management
Real Time Notifications
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Search/Filter
Single Property
Spa/Activity Management
Tax Management
Tenant Portal
Tenant Tracking
Transaction Monitoring
Vacancy Management
Vendor Management
Website Management
WordPress Integration
Work Order Management
Visit WebsiteCompare App
API
Accounting
Activity Dashboard
Alerts/Notifications
Availability Management
Booking Management
Booking Notes
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Channel Analytics
Channel Management
Chat/Messaging
Commission Management
Communication Management
Contact Management
Credit Check
Customer Support
Customizable Templates
Customization
Data Import/Export
Data Synchronization
Document Management
Electronic Payments
Employee Management
Faculty/Staff Management
Financial Reporting
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Geographic Maps
Guest Communications
Guest Experience Management
Housekeeping Management
Incentive Management
Inventory Control
Inventory Management
Lead Management
Lease Tracking
Live Chat
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Channel Management
Multi-Language
Multi-Property
Online Booking
Online Payments
Order Management
Owner Statements
Partner Management
Payment Processing
Point of Sale (POS)
Price / Margin Management
Rate Management
Real Time Notifications
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Search/Filter
Single Property
Spa/Activity Management
Tax Management
Tenant Portal
Tenant Tracking
Transaction Monitoring
Vacancy Management
Vendor Management
Website Management
WordPress Integration
Work Order Management
Visit WebsiteCompare App
API
Accounting
Activity Dashboard
Alerts/Notifications
Availability Management
Booking Management
Booking Notes
CRM
Calendar Management
Calendar/Reminder System
Campaign Management
Channel Analytics
Channel Management
Chat/Messaging
Commission Management
Communication Management
Contact Management
Credit Check
Customer Support
Customizable Templates
Customization
Data Import/Export
Data Synchronization
Document Management
Electronic Payments
Employee Management
Faculty/Staff Management
Financial Reporting
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Geographic Maps
Guest Communications
Guest Experience Management
Housekeeping Management
Incentive Management
Inventory Control
Inventory Management
Lead Management
Lease Tracking
Live Chat
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Channel Management
Multi-Language
Multi-Property
Online Booking
Online Payments
Order Management
Owner Statements
Partner Management
Payment Processing
Point of Sale (POS)
Price / Margin Management
Rate Management
Real Time Notifications
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Search/Filter
Single Property
Spa/Activity Management
Tax Management
Tenant Portal
Tenant Tracking
Transaction Monitoring
Vacancy Management
Vendor Management
Website Management
WordPress Integration
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


6 reviews

Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


138 reviews

Smoobu Feature Reviews

25 reviewers had the following to say about Smoobu's features:

Henrik M.

Easy to use booking software

2020-02-04

We lease out several cabins, and smoobu helps us keep price parity across several OTAs, and we have all communication with our guests in one platform.

Pros

Easy to use Many integrations with OTAs such as Airbnb, Booking.com and many more.

Cons

Missing revenue management module to control prices easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jilly L.

Simple and affordable Channel Manager

2020-01-30

Live integration across all booking platforms making reservation management simple and risk free.

Pros

Simple live integration with AirBnB and other booking platforms

Cons

Website publishing tool is a little basic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Fabiana F.

Maybe the best channel manager

2020-03-13

Pros

Easy, user friendly, powerful, efficient.

Cons

A better invoicing management and customer data repository

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew R.

Minimal user IT knowledge needed; Regular Improvements and New Feature; Top After-Sales Support

2020-01-31

We have absolute confidence in the Smoobu software after over 2 years of using it. In an increasingly automated world, the Smoobu after sales staff have a human touch and an UNDERSTANDING of our business that is invaluable, which indicates that they are well-trained/experienced. Any problems can be solved swiftly without long tedious (and repeated) explanations. We have found EXACTLY the product and back-up we need, starting from scratch in 2017 and cruising at our optimum turnover in 2020, which would have been impossible with the Smoobu software package.

Pros

The SMOOBU property rental management software package gives us all the above and several other options that we don't use.

Cons

We offer our website in 3 languages BUT Smoobu does not, as yet, permit us to set up a photo-based template into which we can add our images THEN copy that template and insert the different languages. The work-time needed to set up the sites is therefore tripled as each language site needs to be started from a set of blank pages.... The Smoobu team is so pro-active that this option will no doubt come soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hugo S.

A must for any property manager

2021-06-10

Couldn’t imagine managing my reservation without a central tool like Smoobu.

Pros

-Website -Booking engine -Ease of use / configure -Price -support team interaction

Cons

-Not all portals have API integration but this is a limitation from the portal side and not Smoobu as I understand they are working to get it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nico B.

Best price - functionality relation on the market

2020-05-18

It is multilingual which is an important aspect for short time rentals in Europe.

Pros

There exists a direct line to their support and to their management.

Cons

There are some issues about the user interface. They don't really affect the functionality but would be very nice if they would be fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Francisco V.

Morros del Pacifico

2019-09-16

I decrease to ´´cero´´ duplicate reservations. Very easy to administrate, very simple and friendly.

Pros

Very easy to use Mobile app very simple and friendly I can easily administrate all your booking without duplicate reservations

Cons

Difficult to synchronize all the option with airbnb and booking. There are some special options from Airbnb or booking that you cant set.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smoobu


Hi Francisco,
thanks for your review. Unfortunately, all portals work a bit different. But I promise we are working on making the user experience even better. Happy to receive your detailed feedback on how we can improve!
Best regards
Philipp from Smoobu

Read more
Firman M.

Smoobu is perfect one !!

2020-04-06

User Friendly Not expensive Very Quick responses of the knowledgeable​ customer services, they are doing improvement​ regularly, which is very good !

Pros

If you are searching for the perfect platform to organize the whole rental management, Smoobu is the best so far, why?

Cons

Simple, easy to integrate, user friendly​!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ute M.

Highly recommended!

2019-05-13

Easy to use, quick support service, ideal channel manager for booking platforms!

Pros

I have only one property in Corfu to manage and can't use the programs designed for hotels.

Cons

Until now there is nothing I could say about this software that is negative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anya B.

Smoobu Is a valuable tool

2020-12-22

It is always a pleasure to work with the Smoobu team. I have even managed to contribute to the upgrades in features with some of my suggestions....which shows that the dev team is dedicated to producing a product that suits their client's needs.

Pros

I love that you are able to create a booking tool and website from the portal, and customise the bookings from various portals that are clearly identifiable by colour coding.

Cons

It would be great if there was more API integrations automatically available to all portals - especially in South Africa.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa S.

Self Catering Owner of One Property

2021-06-10

Love the automation as we still work full time so need the admin to be as automated as possible.

Pros

Smoobu was the first channel manager e used when we started as i wanted something that could manage the OTA's from one place and Smoobu does this.

Cons

Id love to see a full pricing api with VRBO and the minute i have to pay for two api links.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Petra B.

Smoobu just works

2018-12-04

The most important consideration for me was to be able to sync instantly across multiple booking channels, including my own website.

Pros

I really love using Smoobu in my business, it is so easy to use across platforms, and it allows me to run my business the way I envisaged it when I started, by being responsive to the needs of my guests.

Cons

There is nothing that I dislike about the software, I recommend that anybody in the room rental, holiday letting or hotel business gives it a try

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel d.

Full featured, user-friendly and very stable

2021-04-19

The people at Smoobu are always there for you whenever you need help. 5 stars !

Pros

As a property management company specialised in short term rental this was the software to manage our business.

Cons

Nothing really. I have no negative comments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Allan M.

Tokeet to Smoobu

2021-03-15

Customer support also very kindly offered to import existing direct bookings which was very helpful.

Pros

The features that drew us to Smoobu were the automated messaging, Igloohome integration, the guest guide/portal and the additional option selling.

Cons

I would say the only negative point we have so far is the handling/recording of invoices. Payments need to be recorded manually, whereas Tokeet would handle this automatically and made it very easy to schedule invoices, and track sent, outstanding and paid invoices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Edward S.

Life Saver

2020-01-30

Double bookings solved Pricing on multiple platforms solved

Pros

ease of use Functionality Clear Statistics

Cons

Would like to use it as an app rather than having to log in via a search engine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1-10 employees)

Not what it used to be

2021-05-11

This was a great PMS two years ago, not anymore.

Pros

When we first started testing different vacation rental software, Smoobu stood out as a great option, seamless and quick.

Cons

We have had more double bookings with Smoobu by far than with any other PMS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Gianluca M.

Vero excellent

2021-06-19

Pros

Work good and very simple to use… mobile versione And excellent integrations with ota and partner software

Cons

Easy use and good integrations with other apps..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pio P.

Software super completo!

2021-06-19

Sono davvero tantissime le funzionalità incluse ma volendo ci sono decine di integrazioni con altri software per completarlo ancora di più (es. software di revenue management).

Pros

Integrazione con molti software terzi Affidabilità nella gestione dei prezzi e delle disponibilità sui canali Look giovane e al passo con i tempi Ha molte funzionalità incluse nel prezzo Rapporto qualità prezzo decisamente interessante

Cons

Accade, anche se molto raramente, che ci sia qualche malfunzionamento. Dopo la segnalazione può succedere che passino mesi finché sia stato risolto. L'importante é sapere come comportarsi e in qualche modo si può bypassare il problema.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carl A.

Promising

2020-02-02

Pros

Typically reply very fast, responses are to the point most of the time Very user friendly mobile app. Nice user interface

Cons

Unclear how, when payments are processed (down-payment, safety deposit, ...)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark T.

Quick to set up & easy to use channel manager

2021-06-29

We have found Smoobu to be a great platform for managing bookings across multiple platforms for our serviced accommodation.

Pros

Quick to set up Easy to use Good support

Cons

The website provided with the package is a basic and restricted in terms of page templates and design but it does provide the essential functionality you would need to get up and running.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jürgen S.

fresh and modern design, easy to use

2021-03-24

But can look just as professional as a hotel manager with a single vacation rental.

Pros

As a single user, I need a simple application that will manage all of my channels. With smoobu, I can do this on the PC, on the tablet and even on the go with my smartphone.

Cons

There is nothing wrong with the software. I want to make my own decisions at certain points and that works well. There could be more experiences in the guest app, but that's not a software problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mario P.

Ecxellent Channel

2019-08-27

I don't need to check or update OTA's when a property is booked.

Pros

This channel manager is really complete and fits perfectly with the needs of a tourist manager. it's quick to update the data in the various channels.

Cons

It should be fantastic to change the percentage different between channels for singolar apartment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ganache L.

Opinion Costebelle Conciergerie

2021-06-23

Very good exchanges with the team in place, especially [SENSITIVE CONTENT] who manages the French clientele.

Pros

sharing schedules with the teams and the booking site

Cons

Technical difficulty in setting up certain data (booking engine, and connectivity with platforms)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Edgar M.

Easy to implement and use

2020-10-08

Pros

Easy implementation, usage, webinterface. webintegration, and connection to Airbnb/Booking is relatively simply

Cons

Bugs, some of them were solved in the last year since I use it, some new ones still come up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Smoobu


Hi Edgar,
thanks for your review. Always let us know whenever we have bugs after an update. We are constantly improving our system and we will never be 100% bug free. That comes with SaaS models. Looking forward to your feedback and I promise we will put our backs into making Smoobu better every single day.
Cheers
Team Smoobu

Read more
Tony Alex V.

Easy, reliable and value for money

2019-06-24

Pros

The User interface is simple and the support team is wonderful

Cons

I would like to see more integrations with 3rd party applications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more