Smoobu Features

Smoobu

The all-in-one vacation rental management platform

4.71/5 (58 reviews)

Smoobu Feature Summary

  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Owner Statements
  • Payment Processing
  • Property Database

Competitor Feature Comparison

API
Activity Dashboard
Availability Management
Booking Management
Calendar Management
Channel Management
Chat
Commission Management
Communication Management
Contact Management
Custom Landing Pages
Customizable Templates
Data Import/Export
Data Synchronization
Email Notifications
Filtered Views
Geographic Maps
Instant Messaging
Lead Management
Multi-Channel Management
Multi-Language
Online Booking Integration
Price Management
Reminders
Reporting & Statistics
Reservations Management
Room Booking
Template Management
Third Party Integration
Vendor Management
Website Management
Work Order Management
Learn moreCompare App
API
Activity Dashboard
Availability Management
Booking Management
Calendar Management
Channel Management
Chat
Commission Management
Communication Management
Contact Management
Custom Landing Pages
Customizable Templates
Data Import/Export
Data Synchronization
Email Notifications
Filtered Views
Geographic Maps
Instant Messaging
Lead Management
Multi-Channel Management
Multi-Language
Online Booking Integration
Price Management
Reminders
Reporting & Statistics
Reservations Management
Room Booking
Template Management
Third Party Integration
Vendor Management
Website Management
Work Order Management
Visit WebsiteCompare App
API
Activity Dashboard
Availability Management
Booking Management
Calendar Management
Channel Management
Chat
Commission Management
Communication Management
Contact Management
Custom Landing Pages
Customizable Templates
Data Import/Export
Data Synchronization
Email Notifications
Filtered Views
Geographic Maps
Instant Messaging
Lead Management
Multi-Channel Management
Multi-Language
Online Booking Integration
Price Management
Reminders
Reporting & Statistics
Reservations Management
Room Booking
Template Management
Third Party Integration
Vendor Management
Website Management
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


3 reviews

Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


105 reviews

Smoobu Feature Reviews

25 reviewers had the following to say about Smoobu's features:

Fabiana Fusaro

Maybe the best channel manager

2020-03-13

Pros

Easy, user friendly, powerful, efficient.

Cons

A better invoicing management and customer data repository

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Henrik Münter

Easy to use booking software

2020-02-04

We lease out several cabins, and smoobu helps us keep price parity across several OTAs, and we have all communication with our guests in one platform.

Pros

Easy to use Many integrations with OTAs such as Airbnb, Booking.com and many more.

Cons

Missing revenue management module to control prices easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jilly Lippmann

Simple and affordable Channel Manager

2020-01-30

Live integration across all booking platforms making reservation management simple and risk free.

Pros

Simple live integration with AirBnB and other booking platforms

Cons

Website publishing tool is a little basic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Robinson

Minimal user IT knowledge needed; Regular Improvements and New Feature; Top After-Sales Support

2020-01-31

We have absolute confidence in the Smoobu software after over 2 years of using it. In an increasingly automated world, the Smoobu after sales staff have a human touch and an UNDERSTANDING of our business that is invaluable, which indicates that they are well-trained/experienced. Any problems can be solved swiftly without long tedious (and repeated) explanations. We have found EXACTLY the product and back-up we need, starting from scratch in 2017 and cruising at our optimum turnover in 2020, which would have been impossible with the Smoobu software package.

Pros

As a single property tourism letting company, we need a one-stop solution for our market visibility, communications, calendar and price management (linked to the WHOLE market) and and a 100% reliable point-of-sale interface with our payment provider platform.

Cons

We offer our website in 3 languages BUT Smoobu does not, as yet, permit us to set up a photo-based template into which we can add our images THEN copy that template and insert the different languages. The work-time needed to set up the sites is therefore tripled as each language site needs to be started from a set of blank pages.... The Smoobu team is so pro-active that this option will no doubt come soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nico Bütler

Best price - functionality relation on the market

2020-05-18

For the price one pays it is the best to my knowledge (and I think I've seen them all).

Pros

There exists a direct line to their support and to their management.

Cons

There are some issues about the user interface. They don't really affect the functionality but would be very nice if they would be fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Francisco Viau

Morros del Pacifico

2019-09-16

I decrease to ´´cero´´ duplicate reservations. Very easy to administrate, very simple and friendly.

Pros

Very easy to use Mobile app very simple and friendly I can easily administrate all your booking without duplicate reservations

Cons

Difficult to synchronize all the option with airbnb and booking. There are some special options from Airbnb or booking that you cant set.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Smoobu


Hi Francisco,
thanks for your review. Unfortunately, all portals work a bit different. But I promise we are working on making the user experience even better. Happy to receive your detailed feedback on how we can improve!
Best regards
Philipp from Smoobu

Read more
Firman Muntako

Smoobu is perfect one !!

2020-04-06

User Friendly Not expensive Very Quick responses of the knowledgeable​ customer services, they are doing improvement​ regularly, which is very good !

Pros

If you are searching for the perfect platform to organize the whole rental management, Smoobu is the best so far, why?

Cons

Simple, easy to integrate, user friendly​!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Edward Strange

Life Saver

2020-01-30

Double bookings solved Pricing on multiple platforms solved

Pros

ease of use Functionality Clear Statistics

Cons

Would like to use it as an app rather than having to log in via a search engine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ute Mueller Ninos

Highly recommended!

2019-05-13

Easy to use, quick support service, ideal channel manager for booking platforms!

Pros

I am new in the holiday home rental business and I needed a program easy to use to synchronize different booking platforms.

Cons

Until now there is nothing I could say about this software that is negative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
tamir engel

Good software. It is possible to make it excellent software

2020-02-05

If you were able to connect a credit company that works with Israel and flexibility along with invoice automation, I have no doubt that I would recommend many to switch to this software.

Pros

The interface is convenient from any computer and mobile phone

Cons

In my country the software cannot connect to a credit card so I need to use more software. 3.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mario Politi

Ecxellent Channel

2019-08-27

I don't need to check or update OTA's when a property is booked.

Pros

This channel manager is really complete and fits perfectly with the needs of a tourist manager. it's quick to update the data in the various channels.

Cons

It should be fantastic to change the percentage different between channels for singolar apartment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Petra Botschuyver

Smoobu just works

2018-12-04

The most important consideration for me was to be able to sync instantly across multiple booking channels, including my own website.

Pros

I really love using Smoobu in my business, it is so easy to use across platforms, and it allows me to run my business the way I envisaged it when I started, by being responsive to the needs of my guests.

Cons

There is nothing that I dislike about the software, I recommend that anybody in the room rental, holiday letting or hotel business gives it a try

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Vieley

Smoobu is the best

2020-02-16

The easy interface enables me to manage reservations better and faster.

Pros

Smoobu is easy to use from any mobile device and it helps me save a lot of time.

Cons

My only suggestion would be to further scale the annual price to adjust for (extra) small businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
massimo colombo

Easy to use and extraordinary assistance

2019-08-28

Messaging with guest from one place makes you save a lot of time: no need to log in and out all day. Automatic mails do the job for you.

Pros

This is very easy to use and that makes you very efficient.

Cons

Maybe I'd like to be updated when they release new features, and to make it really complete, they need to develop the invoicing system (more like a PMS)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tony Alex Ventimiglia

Easy, reliable and value for money

2019-06-24

Pros

The User interface is simple and the support team is wonderful

Cons

I would like to see more integrations with 3rd party applications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hans Hammer

Easy and funcional

2019-04-25

Take the stress away with dobble booking and let's you have a great control

Pros

Great support and easy to use.

Cons

Nothing really to complain about.. More that I haven't learned everything yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Isabella Foresi

I have a new friend, it's called smoobu!

2019-08-26

For me to say Smoobu means the rep. I still wonder how he can answer all the questions for assistance on his own. Always relevant, decisive and friendly.

Pros

It does a lot of things for me: it synchronizes the bookings on all the portals and updates the prices on some of them, it manages the communication with the customers, it gave me the possibility to create a website in an intuitive way and at sustainable costs and much more .. ..

Cons

I would say that I like everything, the graphical interface is intuitive and clean and I really appreciate their philosophy of trying to improve, always having a friendly customer relationship.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carl Adriaenssens

Promising

2020-02-02

Pros

Typically reply very fast, responses are to the point most of the time Very user friendly mobile app. Nice user interface

Cons

Unclear how, when payments are processed (down-payment, safety deposit, ...)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sara Clarke

Makes business easy

2020-04-25

Pros

Prior to using Smoobu it took a lot of time to manage our availability across different booking sites.

Cons

At present we have not encountered any issues with Smoobu.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
stefano calendaq

Smoobu rather than another one I had

2020-01-08

Pros

Quality/Price ratio is good!

Cons

I have not been able to quickly understand how to set up a website for direct reservations.. may be my bad

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Smoobu


Hi Stefano,
I am sure we will be able to help you out regarding your own website and direct bookings. Will be working on making cockpit and calendar even more user friendly :)
Cheers
philipp

Read more
Boudewijn Maurits

Total vacation rental solution

2020-02-22

Email, availability calendar and pricing well integrated

Pros

App for smartphone available.

Cons

Have not found any. Perhaps the subscription fee should be lower for one man and a dog operations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Carlo Andreolli

Smoobu simplifies your life

2020-02-21

It was a surprise to see that in a few minutes the channels were synchronized and that in these minutes the assistance was in contact with me in real time ... such a thing never happened.

Pros

The interface is very intuitive and the features make it an indispensable tool for those of us who want to be present on multiple kennels without going crazy in synchronizing prices etc ...

Cons

even thinking well I can't find anything to report

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Wollenbach

Best value for money, actually best value overall

2019-05-06

Pros

Also super reliable Channel Manager.

Cons

Would be nice to see some more external integrations. But they said there was more coming up

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Edgar Maass

Too many bugs, booking.com and airbnb integration incomplete and buggy

2020-08-10

Pros

Easy interface, but this is about all.

Cons

Too many bugs, booking.com and airbnb integration incomplete and buggy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Smoobu


Dear Edgar,
very sorry to hear about your experience. Have all your issues been taken care off by now? In terms of bugs, functionality extensions are a different topic, but we are obviously reviewing them and checking if they might make sense for other clients as well. Let us know.
Thanks
Philipp

Read more
Ryohei Ishii

Best viable solution for small property owners with great CUSTOMER SUPPORT, CLEAN FEATURES & PRICING

2019-11-21

Pros

Firstly, for someone who has hardly used a channel manager, the learning curve is always going to be a thing no matter which service you decide to use.

Cons

GOOD DESIGN BUT NOT YET MIND-BLOWING: It is minimal, clean and ticks all the right boxes in terms of UI / UX and it is not at all problem for internal admin use, but for someone who comes from a creative industry background (e.g. used to the intuitive approach of Apple products and have done consumer-facing communication work) I do think their consumer-facing features (like their new GUEST APP and WEB EMBEDDABLE BOOKING TOOL) can be further reimagined based to align themselves with consumers who are spoiled by Apple, Google et al. providing great design to the mainstream.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more