Softinn Reviews

Softinn

Online booking system for hotels, B&Bs, and resorts

4.4/5 (15 reviews)

Ahmad Fazli Mohd Sipin

Very easy to use

Used daily for 2+ years
Reviewed 2018-11-30
Review Source: Capterra

Pros
Easy to use and a few click can complete 1 reservation

Cons
None. Need more property

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Softinn

Online booking system for hotels, B&Bs, and resorts

Alban Wee

Ease of Use and Great Features

Used daily for 1-2 years
Reviewed 2019-04-12
Review Source: Capterra

Easy to use tool with very good customer service. Would recommend to hotels to be in SoftInn's listings

Pros
Easy to create Rooms and monitor room bookings.

Cons
The PMS is still new and requires some more work but can't wait to try it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Softinn

Online booking system for hotels, B&Bs, and resorts

Amir Miftah

SoftInn Service Review

Used weekly for 2+ years
Reviewed 2019-02-25
Review Source: Capterra

The use of PROMO CODE does help to attract more customer and good for marketing to increase barand awareness.

Pros
Simple UI and the most user-friendly system compared to other platform.

Cons
Does not have membership system to manage database to increase retaining customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Softinn

Online booking system for hotels, B&Bs, and resorts

Anonymous

need to more user friendly

Used daily for 2+ years
Reviewed 2019-02-20
Review Source: Capterra

ok...

Pros
easy to use n learn / easy to train our staff to knew about

Cons
easy to loggin in using email only not like other Extranet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Softinn

Online booking system for hotels, B&Bs, and resorts

Joseph Tang

All User Friendly

Used weekly for 6-12 months
Reviewed 2018-12-21
Review Source: Capterra

None noted.

Pros
For hotel staff, easy to manage from the back office page and the page presented to guest to see is like very professional.

Cons
None noted. Maybe can try develop apps so that all can be managed by phone?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Softinn

Online booking system for hotels, B&Bs, and resorts

Anonymous

The Schedule

Used monthly for 2+ years
Reviewed 2018-11-27
Review Source: Capterra

my business running smoothly but the payment need to be in notification

Pros
Booking system simple and interactife. The locking date and schedule more important

Cons
Interface of user diffcult and hard to understand. maybe it cost a font or design

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Softinn

Online booking system for hotels, B&Bs, and resorts

Mitchell James Sta Maria

professional customer service with personal interaction with guest and home owners

Reviewed 2016-05-13
Review Source: Capterra

User friendly and interpersonal interactions . Each request were dealt promptly with efficiency. Improvement can be done on immediate payment by credit card upon booking

Response from Softinn


Thanks Mitchell for the review.

Has noted this "Immediate Payment upon Booking" request and will pass this message to the team.

Thanks again!

Regards,
Softinn Team

Rating breakdown

Ease of use
Customer support

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Softinn

Online booking system for hotels, B&Bs, and resorts

Anuar Mahmud

Reservation or booking

Reviewed 2017-02-10
Review Source: Capterra

The contact person really understand of the owner need and in terms of cost incurred by the owner and always try to get the better deal with client/customer

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Softinn

Online booking system for hotels, B&Bs, and resorts

Ahmad Faizal basri

highly recommended

Reviewed 2017-02-20
Review Source: Capterra

Im not having trouble making sales. They did it for me! I love their customer service, promotions and whatnot. 5 Star

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Softinn

Online booking system for hotels, B&Bs, and resorts

Ken Lee

Get to work within an hour for my website

Reviewed 2016-05-12
Review Source: Capterra

Super easy to install and start selling my rooms online. http://sunflowerhotel.com.my/

Response from Softinn


Thanks Ken!

Rating breakdown

Ease of use
Customer support

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Softinn

Online booking system for hotels, B&Bs, and resorts

Ashraf Aizzuddin Abd Rahni

Overall Very Recommended

Used weekly for less than 6 months
Reviewed 2018-11-30
Review Source: Capterra

Pros
1. Localized payment method e.g.online banking, ATM 2. Promo code system 3. Superb personalized support

Cons
No proper review system yet, hope it will be implemented soon

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Softinn

Online booking system for hotels, B&Bs, and resorts

Choong Jee xian

Good service

Reviewed 2016-05-12
Review Source: Capterra

Good service, quality, fast response

Response from Softinn


Thanks JX

Rating breakdown

Ease of use
Customer support

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Softinn

Online booking system for hotels, B&Bs, and resorts

Loh Wee Chin

more easy to manage compare with old software

Reviewed 2016-05-12
Review Source: Capterra

Easy to close and and open room.

Response from Softinn


Thanks WeCin

Rating breakdown

Ease of use
Customer support

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Softinn

Online booking system for hotels, B&Bs, and resorts

Amiruddin Ahamat

Softinn Review

Used monthly for 6-12 months
Reviewed 2018-11-28
Review Source: Capterra

Pros
None. The system is similar to other online booking platform.

Cons
Very few customer's leads!! Only secured two bookings for 2018 as of today.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Softinn

Online booking system for hotels, B&Bs, and resorts

Lisa Koh

Great service

Used monthly for less than 6 months
Reviewed 2018-11-30
Review Source: Capterra

First time get booking through this hope can get more through this

Pros
Easy receive the booking and easy to know the booking detail.

Cons
The booking detail easy for me to see through

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Softinn

Online booking system for hotels, B&Bs, and resorts