Spoonfed Reviews - Pros & Cons, Ratings & more

Marketman

S2K Enterprise for Food

Entree

CaterTrax

Spoonfed is a cloud-based solution, which helps businesses in catering & restaurant sectors manage processes related to order drop-offs through production planning, online ordering, scheduling & more. It provides allergen & dietary information to clients on all orders, improving customer retention.

Spoonfed

Web-based

Entrepreneur 

My overall experience with spoonfed was amazing to be honest. I would recommend this software to any and every catering/food service and or any individual within the food industry.

What I love most about spoonfed software is that it’s easy to you and makes work life easier and better. What’s more intriguing about this software is that its even more welcoming to guests.

Owner 

Easy to setup, use and update, great customer service and support, helps improve productivity.

Director of Openings and Projects

I also dislike that you are unable to add a menu item "on the fly. The system requires you to add it as a menu item on the back end.

Owners

All the time I spent taking orders is now in the customers hands. All the time worry about credit card info is now in theirs too.

President

Overall the best system that I have found that covers most of our very complicated business types.

Director of Operations

Ease of use especially as it relates to ability to update menus and hours as needed.

Director

We moved from analogue to this system so it is great. Customers can now go online and place their order themselves without a hassle.

chef  manager

Very easy to use and invoice clients, generally great tool.

I don't like that you are unable to "preview" a BEO. It automatically downloads the PDF.

Taken on spoonfed as my CRM and customer ordering module has allowed me to save time and make more money. It was easy to create the menus and ordering interface for the customers.

The first page requires post code, date and time, but further down the process the date is required again. A lot of customers find this really annoying.

Yes we are very please with Spoonfed and their product and customer service.

Spoonfed is not just any other online food service I also view it as a marketing tool because it helps you get more clients for your business.

Company director

Very easy, the support team are always very quick to offer advise.

Sometimes what you can do is limited (can't add random discounts or items, need to configure through a long menu configuration progress) but this also helps keep the business consistent.

Caterease

Very easy, the support team are always very quick to offer advise

Best software for Corporate Caterers

Longtime Customer Very Satisfied

The account ming side is really poor. I was initially advised by executive that they are not an accounting software which is why, however its still not good enough. I dont expect any extreme accounting facilities anyway. Where all orders are kept on the software, i should be able to issue invoices easier and FOLLOW UP on these. Customers who paid by card, for some reason cannot be sent an invoice. I was told the email they get when they pay acts as an invoice, however this email clearly states “This is Not an invoice”.
I dont find the software flexible enough. I have some customers who would like to set up a standing order, yet this is not possible. They have to log in and duplicate the order every day.
The first page requires post code, date and time, but further down the process the date is required again. A lot of customers find this really annoying. Most customers just want to see our menu first without having to put in any detail. The customer service was great when executive was around as he always had an alternative to a problem, however since he has left to move abroad, I feel my questions aren't really answered and problems not solved.

Not flexible enough

Great, the team are motivated, energetic and very customer focused.  The product is stable, has to date a 100% up time and is developing all the time.

My overall experience with spoonfed was amazing to be honest. I would recommend this software to any and every catering/food service and or any individual within the food industry. Spoonfed is definitely a reliable catering software service that caters to your needs. This software literally takes working smarter to fit its clients and potential clients needs to the next level.

Spoonfed Software Review

Executive has been the best to work with. Super helpful & responsive. 

Great catering software

Spoonfed is great! Invoicing customers is fast and just a few clicks of a button- Great for managing multiple customer accounts. Setting up customers on the system is easy- you can do this yourself or they can sign up themselves. Spoonfed also looks professional- you can link their platform to your own website so customers have a seamless ordering experience. I recommend!

Aiding my business to grow and develop

Very good experience with Spoonfed. Their customer service is always quick to answer to any query

Improve business efficiency

Using spoonfed in my business has made a huge difference. It has reduced errors in customer billing, reduced admin time and led to higher customer satisfaction as we are making less mistakes with orders. 
Spoonfed has also put some responsibility back on the customer as they place their order directly, without us having to transfer the info over (leaving room for errors) as we had in the past. 
The team at spoonfed have been very helpful in developing the site to better suit our environment and are quick to reply to any queries.

If I moved jobs to another company, unless they already had their own great hospitality admin system I would recommend implementation of spoonfed.


Please note that the comments above are my personal opinion only.

Just what we needed

I took over a business a while ago and they were using a manual method of buffet ordering and I decided I wanted to have an online ordering tool.  I searched online and found spoonfed. The process of adding the my menu's was simple ( they did it for me) and since adding the portal on to my website have seen my buffets sales triple in the space of a few months. The order process for customers is easy and the functionality for me is great.  This has also made the order process more accurate with very few mistakes and saves me at least a day a week of admin . The software is great and the company is constantly improving  the system and whenever I have an issue nothing is too much trouble however minor.  I cannot recommend this software enough, if you have this sort of a business then this software is just a must.

This software is a must have for any Buffet Company.

Spoonfed has ok features, but what keeps us as a customer is their great customer support.  The great thing is the company is receptive to feedback and seems to be always working on new functionality to improve features.  When issues arise, customer support is quick to respond and help out and keep any interruption in service to a minimum.  Very easy to use overall. 

Good Software; Great Customer Support

spoonfed review

It is very easy to use although like anything the more time you put in with setup the more you can get from it so initially it can be a little time consuming if you're overhauling your menus but I think that is normal and the spoonfed team really helped us with this.  The dashboard is great for a quick glance at your figures so you can track your targets each week and month. It also presents clear and flexible invoicing with just a couple of clicks. The fact that we can access it from anywhere with internet access is also extremely useful, vital in fact.  It is often updated with handy extras that clients have suggested and spoonfed have identified.  The only con is that I find it a little cold and slightly unintuitive for clients to use at first but this can often be a symptom of your menu rather than the spoonfed software. I'd simply say try it

Easy to use but complete enough to drill down to the detail we required. 

More customization required

In just 8 months Spoonfed has helped us grow our corporate catering turnover by 1000%. Beyond that bottom-line impact we have been given the complete confidence to grow the business, retain customers and attract new ones by the simple fact that all our back of house operations are taken care of in one place. 

I cannot fault the Spoonfed experience in the slightest and I am speaking genuinely when I say that it has revolutionised our business.

Spoonfed gives you the confidence to grow your business and keep your customers

The team at Spoonfed is incredible. Any problem (which are very few) that I have come across, they are very willing to help. They are also very accessible if you have any questions! Overall amazing program.CSRs have definitely contributed to our success. Thank you!

Spoonfed is a great catering tool!

Spoonfed has provided us with brilliant software to manage a busy corporate catering business with many individual orders per day.

Does what is says on the tin

We use Spoonfed daily. We send five hundred orders through Spoonfed monthly and it is now an essential part of our business. We utilise the majority of functions to streamline the ordering process and to provide critical data to support our restaurants. 

Le Pain Quotidien Catering service

Since introducing spoonfed to my business we have become more organised, structured, cash flow has improved and because of this we have free'd up some extra capacity and have taken on more customers!  couldn't speak more highly of the service provided by the team, in particular Bobby.

Changed the face of my business

Spoonfed makes catering a breeze!

FANTASTIC! Love the customer support team!

Thank you!

Happy with Spoonfed, it works to help all departments have their reports and know what everyone is doing.
The web interface is great as it integrates well and looks good.
I would happily recommend it

Easy to use, very happy

Our catering business was growing quickly, and the variety of different systems we used was making it difficult to stay organized. I reluctantly began to investigate different software options, but I was hesitant because I know how expensive setup fees can be. I was blown away by how low the setup costs were, especially compared to some of the other vendors we spoke to.

The setup process was very quick, and we were guided by Michael the entire way. He offered direct training to our employees and answered all questions quickly.

The invoices that generate look professional. The production sheets are configurable. And online ordering is such a great convenience for customers and staff alike. I almost don't want to share how good this software is because it gives our business such a great advantage!

Long story short, I recommend Spoonfed without any reservation whatsoever.

Fantastic Software at an Incredible Price

We are capturing more sales with more ease.  Setup of the platform could not have been easier. 

User friendly sales generator 

 I first inquired about spoonfed as a result of their email marketing campaign. Rep followed up with me and as a former Caterer himself, was able to convey the value and quality of the spoonfed experience. The features really do make sense and are quite time saving.   It is nice to have one point of communication with your customer which includes the menu,  order entry, credit card transaction, email follow up and marketing. Best of all is the customer service: Rep is always available to answer questions, offer help and ideas and set aside time for further training even after the sale. That has made a huge difference in my capabilities with spoonfed and has resulted in a more efficient catering operation for my business. 

Spoonfed Reviews (2025)

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