STS Cloud Reviews - Page 2

It does operate a lot like Delphi and most of the basic usages are easy, also, a lot of the available features haven't been utilized by previous sales teams that we have started to implement which is great!

Entering Activities needs to be easier and I feel like in an individual booking, you need to add immediate access to the account. We are weighed heavily on our activities and to switch from booking to account takes up entirely too much time. Typically activities take a couple of seconds and I am finding that it's taking minutes because you have to actually get out of the booking and go separately to the account.

Thank you for sharing you concern with account access from the booking. There is a quick link within a booking to access either the contact or the account, on the left side of the booking home page for a group, allowing a click and go. You can also use the Create a New Activity from the "Rocket" Shortcut icon in the main menu bar to locate the account, select or add your contact, create the activity and related follow up on one screen as well. We will reach out direct to follow up with you.

The product is easy to use and support is very attentive.

The windows based system is not updated, but I love the cloud system.

Thank you for your honest feedback! We are happy you have worked with our systems and appreciate our partnership with your team and portfolio of hotels

It's a nice and simple layout easy to use for a first time user!

Sometimes we need to go around to make some adjustments without it deleting information.

Jessica. Thank you for your review of STS Cloud. We appreciate your comments and feedback. We are interested in hearing more about any "work-around" type solutions you are taking to avoid deleting information. Please feel free to respond to me directly, or send an email to our support team (email address is in the Help section of the product).

Tasks, traces, and bookings are easy to input. Trace reminders help you stay organized. The reports help our sales team keep on the same page of what is getting accomplished. The BCC feature makes it easier to capture outgoing emails automatically and save the step of having to input it manually.

Calendar function isn't user friendly for appts and events. Doesn't show up on reports. It is hard to customize the templates for agreements and BEO's.

The program is exceptionally easy to use. With little to no training, I was able to figure out how it functions - something I haven't experienced with similar products. It is even better if you also utilize ProposalPath, as the two programs link for a very smooth booking process.

Not being able to build my own reports! With similar products, I've been able to create custom reports with merge fields. I have to spend time editing the existing reports in Excel to only show the data I need rather than just being able to create a custom report with preferred fields.

Thank you for the review, Lindsey. We are continuing to expand the capabilities of our reporting tools to give you more flexibility.

Now that I am on the cloud version, things are running more smoothly. Had a very difficult time with the other version. I'm still not entirely happy with even the cloud version but I believe some of my issues are just user error or because I have not entirely figured out where to put certain things and how to make them print in a report

The way it picks up. Whats the point of putting in all the rooms you are including in a block if the software is only going to show them all in the run of the house slot.

What I like most with the new STS program is that I know if I have any questions or frustrations with learning the new program, the rep is right there to help us out. He's quick to respond- and always willing to go through things, again and again, if needed for us to understands.

It was confusing to learn it. Not very user-friendly. Wanted to give up, and go back to old version - but, thanks to rep's patience with me, he kept me from jumping ship. lots of navigating that was hard to pick up on for me.

I love STS! My favorite features are the follow ups, it helps me set reminders to keep communicating with my clients, and since there are hundreds of them, I need the reminder! I also like the reporting functions, it lets me know my progress and help set goals for the rest of the week.

What I like least is that it is Web based, which means the performance can vary because of WIFI or general setbacks. this doesn't happen often but when it does it seems it is always at the most inconvenient time lol.

The bcc feature for emails Loading contacts with email addresses and the system being able to complete a lot of information if contact and company have a website

It does not speak with the other systems we use. For example, the final pickup numbers for a group has to be pulled from a different system There is no option to save documents as a Word doc for editing Still have not been able to use the electronic signature feature and each time we follow-up we get the same response that it's being worked on

Maysoon. Thank you for your review of STS Cloud. We appreciate your feedback. The E-Signature feature in your account is now working. If you have any questions about using this feature our team will be happy to assist. We have a handful of interfaces available with other products in our industry, specifically PMS systems, data analytics, proposal software, etc.... If you are looking for something...

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STS is very user friendly. Having some experience in Delphi, I was able to make the transition to STS easily.

Reporting at times can be inaccurate. Reports will randomly show no revenue for groups that have been entered with revenue. Also STS has yet to successfully integrate with our Operating System, though that is probably more the fault of the OS than STS.

Hi Rachel. Thank you for your review of STS Cloud. We appreciate your comments and feedback. Please send me details related to the inaccurate reporting. We can help troubleshoot and resolve the issue. Regarding integration with your PMS. You should have a one-way interface already set up. This feeds pick up numbers for group bookings back into your STS Cloud system. If this is not working, please let us know.

I enjoy the ease of use and how intuitive the product is. It is ideal for a smaller independent property and sales team - and ideal when compared to Delphi in ease of use and price point.

I love STS and the partner product proposal path- but I with the two worked together for pace reporting.

I absolutely love how responsive the STS Cloud team has been to changes, customizations we've requested. Additionally, they did great onboarding training. This software is simple to use, intuitive, and captures the information we need to keep our sales processes moving along!

Would like to see a bit more focus on activities that aren't related to booking meeting space. Not all of our properties have meeting capabilities.

Love that is web based and can be accessed virtually anywhere.

I don't like that it does not have any security levels. Anyone can log in and make changes to any bookings without permission. There should be levels of authority where the Director of Sales and the Administrator are the only ones that can make changes to other user accounts. Similar programs allow "only" the Director of Sales and "Admin" to change bookings from tentative to definite and to be able to have access to all reports. In addition, all contracts print with a small font making it difficult for many clients to be able to read them.

How fast it works and I find all my answers regarding groups. It's always the number one to go to if I needed to get to the bottom of a group

In order for me to get to a change that happened within a group, I wish there was a shorter route to do so

Hi Dina. Thank you for the review. I have some suggestions for you when make changes to a group. To get to the account or booking quicker, try using the rocketship icon in the top left corner. The rocketship provides quick access to your recent accounts and bookings. You can also try using the search field. You can search by any key term (account, contact, booking, etc....). The results of the search will take you directly to an account or booking. Hope this is helpful.

It is easy, self explanatory easy to learn.

I don't like that the BEOs have the Sales Manager listed on them and not the Catering Manager. I also don't like that the resume only shows the account name and not the booking name.

Hi Samantha. Thank you for the review, we appreciate and value your feedback. Our BEO's offer quite a bit of flexibility to customize content per client. I'll put in a request with our team to add the Catering Manager's name. We'll also look into adding the booking name to your group resume.

Quick response time from our account manager

Data or Formatting of the program changes and there aren't any emails from the company that say hey FYI we changed this...

Easy to use and user friendly. You can access it from any computer or any device. You are able to customize it to meet your company needs.

There are some glitches when changing the dates of events and some reports do not pull the way you would hope them to.

Madison. Thank you for your review of STS Cloud. We're happy to hear you are having a great experience with our product. We'd like to know more about the glitches when changing dates, and also your thoughts on how we can better meet your expectations with our reporting tools. Please feel free to respond to us directly. You can reach our support team through the "Help" tab in your account.

User friendly. I enjoy the ease of access to a clients account/booking.

I would like to send out contracts + proposals without having to save them to my computer and email them over. It would be amazing if the client received the contract, reviewed it, sent it back signed, and I could counter-sign all from the program.

The STS system is largely intuitive to use. features are well placed and easy to find. Customer service is responsive and the team has adapted well to transitioning from using STS from Delphi. Far more "bang for the buck" with STS vs Delphi as well.

I wish the back end reporting was more robust and I would like to have the option to create custom reports (like Market Vision)

Thank you for your feedback and we appreciate our partnership with you. We are always working on reports to enhance the tool and incorporate more ways to provide some user specific needs for data.

STS is user friendly, especially when it comes to the menu customization. It allows us to change menu on the BEO and able to edit BEOs before sending to clients.

The only objective, some of the reports are confusing, it's not clear, especially for catering

I love that it is very user friendly and easy to manage. The lay out is simple to navigate and be able to find client information or past events on simple search. It saves any changes when editing any data. Reports are simple and easy to read. Would like to see more updates in the future : )

I wish it did integrate with our property management system. However entering in pick up numbers is very simple. I would like to be able to to see more detail reports.

I really like the ease of the reminders for follow ups. I get so busy, I can't keep things straight sometimes. The fact that all of this information is at my fingertips is fantastic.

It took a little while to learn the system however, once I practiced and looked around the sight a bit, I soon began to find out how user friendly this program really is.

I like the ability to input your daily calls into STS and then at the end of the week you are able to send your report to your Manager or to your Director. I also like that you are able to create traces and add notes to setup reminders for clients that you will need to follow up with.

I would like for the opportunity section to be a little different when making calculations for different cabins when using the cruise ship format that I am currently using.